Voltas Split AC (Veritas) / Faulty item delivered

I purchased a Voltas split AC (2.00T Vertis HW Split Aircon) in Pune on 8th March 2008. It cost me around 25, 000.

After delivery, while the product was being installed, a defect was noticed. One of the compressor blades was broken. This came as a shock in a brand new product coming from a company like Voltas.

I contacted the delivery manager Vinod Bharadwaj(Pune region) and he said he will send a replacement unit within 8-10 days. The company officials have been least responsive in this regard. They just keep assuring me that once the report is examined they will take some action.

Its been a month since the product purchase and yet this problem has not been addressed. I lodge this complaint to highlight the callous attitude from a company associated with a group as respectable as Tata group.