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1.5 409 Reviews

Volkswagen Complaints Summary

52 Resolved
353 Unresolved
Our verdict: With Volkswagen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Volkswagen reviews & complaints 409

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6:55 am EDT
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Volkswagen tiguan

Dear Sir;
My client, Can Serkan Gültekin purchased the DSG, TIGUAN 1.4 TSI ACT 150 PS PS, with the invoice number FNA2017000010622 dated 30.11.2017 from your company's distributor in Turkey, Dogus Oto Ticaret A.Ş.
During the purchasing conversations, Sales Advisor Zeynep Gülsüm Ketenoğlu, when making the necessary explanations about the vehicle, stated that "the car's rim is 19'in and the tire's dimensions are 235/50 R19 adding that normally it is 17 'or 18'in rim on these vehicles but this vehicle has this specific feature ."
My client stated that "this feature may cause the vehicle to be stiff and that this is a drawback for them, but Sales Advisor Zeynep Gülsüm Ketenoğlu stated that "such a problem was not the case and that this difference would not make a difference in the suspension of the vehicle and that the vehicle could not be stiff". My client has bought the vehicle by trusting these declarations of the Sales Advisor and Volkswagen name .
Hovewer, it was seen by my client that the explanations of the Sales Advisor that effected my client's decision were not true and he was misleaded. Because, after the delivery of the vehicle, the client saw that the vehicle was rigid, contrary to the declaration and undertaking, and asked the relevant Sales Advisor to resolve the problem by saying that "the statements given were not correct". The Relevant Sales Advisor has insisted on the former declarations that "it can not be ture and that the subject can be examined by Volkswagen Service Authorities"
Following that, the Service Authority has done the necessary inspection and testings and stated that (confirming my client's opinions) the vehicle is stiff and that is because of car's rim which is 19'in adding that the problem can be eliminated by replacing the 17'in or 18'in wheel with the appropriate tires.
Your Distributor Doğuş Oto Ticaret A.Ş officials stated that my client had to pay an additional 14, 800.00 TL for ( 4, 300, 00*4) 4 incs and 700, 00 TL for 4 tires, excluding labor, in order to be able to do this, and if the additional charge is met by my client tires will be removed. My client has not accepted this unrightful offer saying that "this is not due to a fault of his own, that the problem is caused by misrepresentation and commitment from the Sales Advisor, that the responsibility belongs to them, and that the problem should be remedied without any additional charge".
Since we could not get an answer from Doğuş Oto Ticaret A.Ş. we filed for our claims in İstanbul 1st Commer of Consumer Court with the file number 2018/218.
Also, since we have no reply from Doğuş Oto Ticaret A.Ş. we also would like to inform you and believe that you will be more sensitive about our rightful claim.
We request the necessary precautions be taken to ensure that our rightful claim is accepted and that we will be informed of the consequences so that this defect caused by the wrong and incomplete information of the Sales Advsor is eliminated and that the trust of my client to Volkswagen name is kept.

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3:02 am EDT

Volkswagen vento

I want to purchase vento. I got the news for Skoda that India operations of Vw has been handed over to Skoda India and under the Skoda 2.0 strategy the company is planning to discontinue vento. I did write to VW customer care but they did not respond to my email. I also spoke to customer care executives and they promised that they will reply to my email. But I am not getting any clarification from VW INDIA. they are just not bothered.

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6:34 am EDT

Volkswagen complaint regarding damage of the jetta car no. pb 10 ej 2934 and the air bags not opening up during collision on may 7, 2018

Dear Sir,

I am the owner of Jetta comfort line No. . PB 10 EJ 2934 October, 2013 model.

On May 7, 2018, I was coming from Ludhiana < Punjab, India when a buffalo suddenly came in front of my car and my car collided with it around 4 Km away from Jagraon, the town where I live. I was wearing belt which saved my life but I was completely blacked out for ten minutes. The impact of the collision was so strong that the animal died and the car was damaged badly with the bonnet, front glass and roof completely gone. Whosoever sees the car asks whether the person driving it survived or not. With the grace of God, I was saved because I was wearing the seat belt. I underwent CT Scan Head and MRI of neck the same night from Mayyo Labtree, Ludhiana.

I regret to point out that despite the severe collision impact causing the death of the animal, serious neck injury to me along with black out, and serious damage to the car; the air bags of the car didn't open. When I bought the car, it was emphasized that the car has six air bags for the safety of the passenger and they open up in case of collision.

In view of the facts given above, I strongly register my complaint and urgently request that I be compensated for the medical aid, trauma that I suffered from and the loss of my medical practice.

I wish to point out that I have lodged many complaints to my dealer lally Motors in Ludhiana, India and head office of VW in Bombay India but they have not paid any heed to my complaints and what to talk of taking any action, they have not responded to my e-mails. I also sent a legal notice to the company on but no action was taken.

Thanks,

Pardeep Watts
[protected]

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4:33 am EDT

Volkswagen after sale car service

• To Whom it May Concern,
• This e mail is to address complaint related to VW Qatar Q Auto due to repeated incidents and unprofessional service.
• My Touareg vehicle, due for the 4th year service has been collected by VW Q Auto showroom staff on 28 July 2018 from my residence with their company ramp truck. Upon pick up from residence, the staff inspected the vehicle for scratches/damages and completed the vehicle collection checklist and I was given the attached pink copy.
• On 31 July, the service center informed the car will be ready for pick up from showroom at 4 pm, post service completion; later they informed about delay, to come collect at 5 pm, then again a call to collect at 6 30 pm and lastly another call to collect at 7 30 pm as the truck is stuck in traffic.
• My husband and I arrived at showroom at 7 30 pm and the Receptionist informed that we must pay first for the service in the Cashier, so we complied. After settling the payment we went back to Receptionist to inquire who will hand over the vehicle. She simply handed us the car key and told us the car is outside. We requested to know where outside is the care, where is the car license card and who will hand over the car to us post service. It became obvious that she has no clue of what to do and how to handle the situation and worst was unable to even inform us of the standard procedure for such cases. She had someone sitting next to her and requested that person to go with us to the car and make the inspection for scratches against the pink copy we received, and the person refused. This is when she decided to guide us outside and we had to search between the many cars parked outside to find our car and she started looking inside for the car license card. We found a new scratch on the hood of the car, which occurred post collection by Q Auto staff, and she tried to call Joby K J, the service advisor to inquire who can assist. For more than 1h 30 min the staff at the showroom passed the ball from one to another hugging the " I don't know, I'm the Reception, I am the Sales Man etc" absolving themselves from any kind of responsibility and worst by not being able to give comprehensive info and solution to our problem; we were told that the after sales staff are not there and they leave at 5 pm and no one can help. We requested to talk to someone in charge and we were connected by phone to a person named Akram who unfortunately did nothing as well and claimed he received the car with the new scratch; we also complained on the cleanliness of the car as it was given very dirty from inside, full of fingerprints, dust and the windshield covered in oil stains from the interior (to be noted the exterior was not that clean too) and to our complaint he responded on how can we prove it?
• To summarize, this is the second time we go through this kind of treatment as client, as the same happened to us last year, we had to deal with the Receptionist and we found the car scratched, no handover staff to meet us etc…
• Q Auto staff are not well trained, there is no care from Q Auto on how the vehicle is returned to client, zero service, zero communication, very bad attitude from the after sale manager Akram, overall unacceptable service on all levels and very unprofessional. Company is taking the money first and after that requesting the client to manage alone and worst of all, it is obvious that either such a big brand does not have procedures and staff work from their mind as they please or there are procedures but the staff are not following and there are no managers available to make sure client is serviced well. We I think this is ruining the brand name and we don't expect this kind of service attitude from a company who is based in Germany. We were so happy and never wanted to switch from VW but I don't think we will ever again buying a product from VW nor recommend it to anyone.

Andreea Haydamous
[protected]
[protected]@yahoo.com

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11:57 pm EDT

Volkswagen warranty, master cylinder, abs

I purchased a certified pre-owned blue 2016 Golf 1.6 Trendline in October of 2017 at 401 Dixie in Mississauga, Ontario. There were 54, 000km when I purchased the car. There are currently 64, 000km. My license plate is [removed].

3 weeks ago I was on a road trip, when my brakes started to act up. The front brakes would lock if I had to stop suddenly at a yellow light, and my car would jolt to the right, slightly. When approaching other sudden stops, or when needing to completely slow down on a busy highway, the brakes began making a "skipping" noise, and my car would not come to a stop. I almost got into several accidents.

I brought my car to my local mechanic who told me that the problem could be more than just the brakes, and it was also the master cylinder. They said it was dangerous to drive.

When I called the dealership to ask about my warranty, they were unprofessional and rude to me over the phone. I mentioned the recall on Volkswagens for brake issues and was told "that was only in the States". They told me brakes are not covered under warranty. I told them I knew mechanical brakes are not covered, but asked if electronic brakes are covered. They were unable to give me an answer. I told them I needed to replace my master cylinder and I would also like to replace the brakes. They informed me they are understaffed and would not be able to look at my car over the weekend.

I replaced my rotors and brake pads at my mechanic because I was told it would not be covered under warranty by Volkswagen. I then made an appointment for Monday July 16th at 3:00pm with Brandon at 401 Dixie to get an assessment and potentially fix my master cylinder. My car was towed to 401 Dixie on Friday July 13th.

On Monday July 16th at 4:10 pm, I called 401 Dixie to ask about the status of my car. The service department informed me they would check for me and call me back right away. They did not call me back. On Tuesday August 17th at 9:00 am I called again to ask about my car. Brandon informed me that they had not yet looked at it. He said they would call me back in a couple of hours.

Three hours later Brandon called me to tell me the problem with my car is the master cylinder. He said that "he checked the warranty book" and master cylinders are not covered. He quoted me: $420 as the cheapest on the market for the part, $120 for the assessment, and $350 + tax for labour, as it is a 3 hour job. I told him I would call him back.

I called the other Volkswagen dealership in Mississauga and asked them if master cylinders are covered under warranty. They told me "yes, up to 80, 000km or four years if there is a manufacturing defect". I asked "what would make it not a manufacturing defect?". They replied: "if an animal crawls up and chews the wires, or if you are in an accident".

I then called head office. I asked if master cylinders are covered under warranty. They said yes, up to 4 years or 80, 000 km. I explained what Brandon told me from my dealership, and they agreed they do not know why he would tell me that over the phone as it is untrue.

Abiel at head head office then told me it would take 24 - 48 hours to finish looking into the problem. When I asked about complimentary rental cars that are advertised while being on "hold" over the phone, he would not help me with the steps to get one. I was told I could not get a rental car until my warranty was confirmed.

The next day I called head office multiple times to finally get in touch again with Abiel who had been helping both my mom named Alexa and myself. He told me that the service manager at 401 Dixie had not yet gotten back to him. This was Wednesday July 18th. Abiel called me later that day in the afternoon, and informed me that the dealership concluded: since I got my brakes done at an outside source, my warranty had been voided. They said my mechanic is the one who broke the master cylinder. Abiel at head office claimed to just be "the messenger" and that "this would be the end of our interaction" and hung up.

I then ordered to get my car towed back to my mechanic. 401 Dixie called me, put me on hold, then would ask me to call back. This was in the middle of trying to get my car towed on time before my mechanic closed at 6pm. I told the lady at the front desk that I could no longer be put on hold or wait to call back, because someone was there to pick up my car after sitting at the dealership for over four days. My mom told Brandon from the service department, over the phone, to send the invoice for the assessment to us in the mail.

Once towed, my mechanic Chris from Central Auto Pro in Mississauga ordered the master cylinder from the other Mississauga Volkswagen (not 401 Dixie). They sent him the wrong part. When he called to let them know, they informed him he had to bring the old and new cylinder in person if he wanted it to be corrected. Apparently the serial number on the box was different than the one on the actual part, so it had to be brought in person. Thus, I went another weekend without a car.

Monday July 23rd Chris called me. He informed me Volkswagen said it will take 5 business days to get the new part.

After over 2 weeks of stress, cabbing back and forth from work, studying for final exams, spending $2700 on my brakes pads, rotors, master cylinder, ABS installation, and labour, I finally have a safe car to drive.

I have never had service like this from a company. I have never gone out of my way to make a complaint to either head office or online for any service or to any company because I am a tolerable person. However, I find this very unfair and unreasonable. I thought that head office would help with a solution. I was not apologized to by the dealership once for their service. I was not sent an invoice for their assessment either, which suggests they are aware of the mistreatment.

There are a lot of problems with this situation. I was entitled to warranty from the beginning. I almost got into several accidents because of my brakes. My appointment was blown off. Inconsistent information was given to me over the phone. The wrong part was sent to my mechanic. I was spoken to dismissively by both head office and the service department at 401 Dixie. My view of Volkswagen has been completely ruined from this experience.

My desirable resolution for this is a refund for the cost of repairs, towing, and reimbursement for transportation to and from work.

I will be taking this claim to court and the Ministry of Transportation if I do not receive a response within the next few weeks.

Thank you for your time. Please feel free to contact me via email at [removed] or [removed].

[removed]

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9:19 pm EDT
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Volkswagen vw service in canada/quebec

I went to VW Laurentides, Saint-Jerome on the 27th of July 2018 with the firm intention to purchase one of your vehicles and was treated with utmost disrespect by agents who were not able to confirm in nay way that their own company respects its clients or honors its guarantees. I am furious and below is the review they got:
Stunned! I came to VW upon recommendation of a friend who 'thought' it was a 'trustworthy' dealer. We chose one of the 'certified' cars (passat), took a day off from work and went there, intending to close the deal on the car. A 'respectable' dealer says 'certified' means in a good condition? no..
At first glance, the car had rust from both sides (2 parts on each side). Certified mechanically, ok, but selling it at this price with rust? IT WAS STILL WITHIN THE SO-CALLED VW RUST-GUARANTEE!
No promise to repair properly! the agents even told us no guarantee even if you buy it that VW will HONOR its guarantee? wtf!
Anyways, we had at that point invested too much time and effort in this affair so went in to discuss the financing anyways, after our friend -kind heart guy- kept believing we might get properly treated!
When we began to have the information, the agent/manager kept changing their minds over and over: first telling us about VW financing then about the bank - mind you I have a perfect credit score and have the full amount to pay for the car, just wanted the safety of not putting so much funds at once.
I hated how they changed their minds. I had called over the phone to ask about the car and got a confirmation it was certified. The car has the certification logos and flags and still when it was time for business, the agent/manager changed their sayings and said it was not eligible to be certified or get the certified cars' privilege.
Waste of time and A BIG AFFRONT TO SUCH 'RESPECTFUL' brand.
It rusts guys and buyer beware.. even the agents are not sure their own company will assume its responsibility DURING the rust-guarantee period.

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10:00 pm EDT
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Volkswagen seeking justice!

Please be aware of this dealership! They might be "nice and honest" when they sell you a vehicle, but afterwards you will find out that you were robbed and lied to. I had a Passat 2015 that I leased in Orlando and three months ago I visited this dealership to finance the car. John Hallar, a salesman there, persuaded me to lease a new car and said he would waive all fees related to my extra mileage as long as I re-signed the lease with a new car! So I did. Now, I get an invoice for the extra milage on the car that I turned in! I called the dealership and the manger started yelling and asking why I contacted VW credit. He doesn't want the company to know that John (salesman) and Scott (manager) are big liars? Probably! I hope the corporate office will read this and fire the two of them. I will be reaching out to the corporate offices in the US and Germany to further continue this process.

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12:06 pm EDT
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Volkswagen repairs

I went to this place where I bought my car to get the steering wheel and the lock of my car fix, however, the same day none of those were fix, the second time the lock was fix but the steering wheel is still the same and now I'm calling and no one is picking up and at the end the car was never fix and now I'm driving with the steering wheel broken and I have to drive almost 30 minutes to that place so it can get fix

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11:15 am EDT
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Volkswagen I am complaining about bad service at vw maintenance service agent in egypt. egyptian automotive & trading co.

My name is Emad Nabil. Egyptian male. Live in Cairo Egypt. I own a VW Passat 2012. Chassis number 056303. Engine number 75642. Millage reading as of today is around 44, 000 Kilometer. I do scheduled maintenance regularly at the authorized VW service agent in Egypt "Egyptian Automotive & Trading Co." and I have never missed any. Last February while I was having a scheduled maintenance I was told by the maintenance engineer who was in charge of my car that there is a problem with the clutch set and the set must be replaced. We will replace it free of charge and you will pay only for the workmanship. I was also told that we will call you in 2 weeks time to come and replace the clutch set as we do not have the item in stock. I have been waiting for this call that never took place until today July 17th. I called Egyptian Automotive last month to check as my car's performance started to deteriorate. Answer was we are sorry we still have not got the clutch set in stock, check again in August. I did go to them myself, and i insisted to get a date for the replacement of the clutch set, but no date was given to me . All what i got from them is wait for a phone call from us and I was told by them that it is better to stop using the car while waiting for the replacement of the clutch set to take place. Is this reasonable ? Is this acceptable? The car accelaration has become extremely poor. The transmissions have started to act weirdly. I stopped using the car and I have nobody to turn to. Therefore, I need your immediate help. One more thing worth mentioning is that I have been complaining since day one I received my car from the dealership that I have a strong shudder every time the gearbox is at the 2nd transmission. The engineers at Egyptian automotive never acknowledged that there is a problem and they kept telling me every time I go to them with this complaint that this is normal. Owning a VW car has been my dream for a long time. I do really like my car a lot and I feel very bad about the kind of treatment I get fro your authorized agent in Egypt. Looking forward to hearing from you soon. Please let me know in case more details needed to solve my problem.Thank you in advance.

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8:53 am EDT

Volkswagen polo tsi

I have a problem with my car. It doesn't wanna start. I took it to battery centre since the tracking company said it's the battery. So I took it to Battery Centre and they tested and said - my battery is fine, it just needs to be recharged. Ok and I booked with VW autohaus since it's still under warranty and on the 22nd of May 2018 I took in for a service and everything they said was fine but after 3 weeks I started experiencing this issue. On the 10th of July 2018 I took it in and they said they will do tests and if they find that it needs to be recharged they will recharge overnight ok cool - and I asked if they can drop me off at my place since there's no transport to where I stay they said they can't and and and ok cool... I was advised that if there's still issues still today they will replace the battery and now I am told that I might be asked to pay and it's not expensive. however the lady said they will call me and let me know of the outcome... I am not gonna pay anything since it is still under warranty. and they should have said yesterday but now they are telling me that they will see if they can put it under warranty and and and... if there was something faulty they would have said when I took for a service and after some tests yesterday they saw that the battery needs to be recharged or replaced that's it...

Cellphone Number # [protected] Reg Number # FM 55 FL GP Now I have been told that the battery doesn't have the warranty sticker, so I will have to pay for it if they replace it. I have never changed the battery or anything since it is still under warranty. I bought it from McCarthy GVW Gezina in 2017. Now it's at Centurion Autohaus where I am told I will have to pay and they are not done still with the car and the office here and them are closing at 5PM. I do not have transport from here to my place and to work. Yesterday I struggled getting home and this morning. I reported another issue with MCarthy VW Gezina and VW SA (You advised me to raise it with Gezina and I did no one bothered to assist) and now this aowa no I can't take it anymore.

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11:27 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Volkswagen I bought my first car

I bought my first car and I got the loan trough the dealership at Standard bank, the day before I picked up the car, Bidtracker called and asked me if they can install a tracker and I said no because I am at King Price and they are happy with matrix. The sales guy from Volkswagen "Renier" called me back and said that they cannot give the car to me without the tracker because it is Standard banks policy for me to have a tracker in beacause it is their car till I paid it off, then he also texted me and said again that it is the banks policy so they cannot take it out and that I must have two trackers, depends on bank to bank and insurance to insurance. When I recieved my Invoice I noticed that the tracker cost me R3990 to install and I immideatly went to Standard bank and they said that they lied to me to sell something and they are happy to give me a letter because it is wrong and he did make a false statements of the bank. I gave them suggestions to take out the tracker and then refund me or take that money to put on a tow bar and I will pay the difference because I wanted a tow bar because I cycle but didn't want to put on extras because I am only working part time and I am still a student so I didn't want to go to expensive. So they said that they will take out the tracker and put a tow bar on and today more than 3 months later I still have to remind Renier every week to sort things out. I bought the VW polo vivo 1.4 Comfortline in April.

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Update by User12345678910
Jul 10, 2018 11:56 pm EDT

Bad service and lies

Resolved

They have installed a tow bar where I didn't need pay extra for it.

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2:55 pm EDT
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Volkswagen 2015 vw golf vin: 3vwfa7au2fm501489

I want to notify a deceptive and misleading representation of the 2015 VW Golf Vin ENDING 01489. I've made previous attempts to contact the salesperson Armani Algere and have text messages to him with no response or resolve and Mike Murphy the owner and GM of VW Oakland. I purchased the vehicle on or about April 16, 2018 based on communications with Armani Algere and his affirmation that the vehicle had no record of accidents or had any significant or visual damages. He provided me photos via text and carfax that made me feel confident that the vehicle was in premium condition. The vehicle was mispresented to me by pictures and evidence of a car fax report. The damage to the car, and subpar repair are visual to the human eye; these repairs are approx. $2900.

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10:22 am EDT

Volkswagen baron n1 city

To whom it may concern,

I would like to launch a complaint against VW - bought a brand new car from Baron N1 city VW, 11 months later the steering wheel locked ( 23 May 2018) in the middle of the road due to internal default. No courtesy car was offered for 13 days until I had to demand it myself, initially I was told that their cars were fully booked! I'm disappointed in their terrible service and faulty products! They're putting customer's lives at risk!

Desirable resolutions: Refund or brand new car

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6:38 am EDT

Volkswagen paint job, 2009 vw rusting after being garaged

I am a loyal VW customer. I purchased my VW 2009 CC VR6 in 2009. I love my car and bought it brand new in 2009. I noticed the back truck to be rusting and am upset because this car is garaged and in a covered garage at my work place. I woul like this recrified somehow by VW. My.mom has a 2006 nissan sentra that is NOT GARAHED and her car has no rust spots. Plus I paid $41k fir my VW Cc. I get all my work done at VW, Curran in Stratford CT.

Denise McNemar
9 larovera terrace
ANSONIA, CT 06401

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10:20 pm EDT
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Volkswagen 2015 jetta

In 2015 my wife owned a 2013 passat. When she began experiencing trouble with the vehicle at 15000 miles. First came abnormal noises with the exhaust and brakes. Harper VW of Knoxville addressed the issue after several failed attempts. Then as the warranty had just expired, the power steering module failed. So after being told she would have to pay over 1, 000 dollars to repair. She wanted to trade. She then traded the passat for a 2015 Jetta. Since owning the Jetta she has had less than a positive experience to say the least. At 3000 miles the oil light shined brightly to her surprise. Harper inspected the oil sensor and then determined that the oil level was possibly low from the manufacturer. After driving till between 6 and 8000 miles, the oil light shined brightly again. Harper considered this period a breakin period and decided to perform a consumption test at 10k miles. Harper completed an oil change and consumption test. According to Harper, the Jetta performed within VW standards. My wife drove the vehicle again at Harpers request to 16000 miles. Guess what, oil light came on again. Harper's reasoning for the oil light this time, turbo engines just use more oil. Great reasoning, and excellent customer service. Another tactic to shew her out of the service department. Oil was changed again at 20000, oil light shined brightly again 26k. Harpers reasoning for this occurrence, "these newer turbo engines just use a little more oil and can't quite make it to 10k miles. Oil light came on again at 28000 miles, only 2000 miles driven on this oil change. Harper added oil and stated " let's just watch it until next oil change". Now the Jett has roughly 32k an my wife feels like she has bought another lemon. She is scared to drive her car on long trips at this point. I just checked her oil, it is approximately 1qt low with only 3500miles on the current oil change. This is unacceptable, VW what are you going to do to ensure my wife and I are returning customers? I have owned two passats in the last three years. My wife has owned a Routan, 2 Jettas and a passat. We are a VW family. Are you? Take care of you loyal customers. Please respond to [protected]. Or email t.[protected]@gmail.com. Thank you, your loyal VW customer.

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3:42 pm EDT

Volkswagen buying a car

In 05/10/2018 I bought a $36000 gmc 1500 in volkswagen columbus, manager sales natalie king, sale by jessica smith and cfs manager brandon more give me a I owe you for a key and a remote control and guess what they lie to me 34 days laer everytime I call them they never answer, please be careful when dealing whit this people they r not honest dealer im already call corporate in fortlaudale, fl and they dont do anythings I will keep you imform when they correct thr problems, cuidado con esta jente dicen muchas mentiras para hacer negocio y despues te hechan a un lado mucho cuidado

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Update by Luis Saura
Jun 21, 2018 3:49 pm EDT

Son muy mentirosos cuidado con hacer negocios con este dealer luis (volkswagen columbus, auto nation)

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10:02 am EDT

Volkswagen world cup commercial

Volkswagen is misleading the people with a commercial that they play on tv at the World Cup.
There's a Brazilian woman saying "we have the most international trophies in football"
But is not true. Brazil has 5 world cups, 6 American cups and none Olympic medals.
Argentina and Uruguay have each of them, 2WC, 15 American cups, 2olympics gold medals.
Therefore if I'm not mistaken,
Brazil 11
Argentina 19
Uruguay 19
Please fix it. It might be a honest mistake but we are using our social media to refuse it.
Make it right Volkswagen, correct your mistake.

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jald3rd
, US
Jun 27, 2018 2:51 pm EDT

Brazil got 18. 5-World Cup, 4-Con Fed Cup, 3-South American Cup, 5- Copa America, 1-Olympics. Brazil got 5 World Cup against Argentina and Uruguay with 2 apiece. World Cup is the ultimate goal of all national team.

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jal111
, US
Jul 01, 2018 9:37 am EDT
Replying to comment of jald3rd

by the way, i saw the commercial again, your statement, There's a Brazilian woman saying "we have the most international trophies in football" is not true. the brazilian woman said "we have more trophies than any other team. im sure she mean world cup

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Volkswagen complain about selling a car

Dear Sir or Madam
I am writing to complain about the data submit in your Iran branch website. I was eager to buy a car from your company. Therefore I started to enroll for Tiguan at 10 am 19th of June. Unfortunately after several try it was impossible for me to register my name and data. Due to the fact that it is a problem associated with your company and also the customers time and energy is important in any business, I think I am entitled to ask you for a fare compensation by registration me.
I am await for your response,
Yours faithfully,
Hamid Mehravar

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Volkswagen vw services

Hello, writing to express my concern of a vw touareg r line. I have 2 claims which I make from insurance.
1st claim was a little hit on rear right side. Vw mauritius did the job but reflector wasn't in stock. Ian still waiting it's been more than 1 year now.
2nd claim is rear left passenger door which they owe me. Vw has ordered the door but still didn't get any response from them. It's been more than 9month.

They acknowledge they have a problem with logistics. But as a regular client of the vw group, leaves me very frustrated.

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10:23 pm EDT
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Volkswagen volkswagen jetta 2017

I bought a. 2nd hand car from a delear in marcel laurin volkswagen prestige. First month I had a trouble making appointments to change my tires they even can't provide you good service when I called in the guy named james said "sorry cannot book you an appointment now, call back tomorrow" then, I was talking with their receptionist who is not nice. I complained about it but nothing happened. Next after a month I saw my windshield washer warning light turned on so I filled it up but, it doesn't go off, they said it's fine. I was so ready to give back the car don't even care if i'd be able to give back my money I just don't want any useless car. Now, I tried reaching out to every volkswagen dealer in montreal but none are worthy. Now, my car has issues again epc light and engine light turned on then my car starts shaking accelerator doesn't work as well. It's a newly manufactured car but it already has issues and I need my car going to work but no one seems to care. Customer care can't even do so much I talked to their supervisor and their supervisor says "we don't give compensations for a time that is wasted" what the freakin crap?! You guys wasted my money, can't give me a spare car and you sold me a [censored] car that doesn't even work well! I'd rather have a bad credit that pay for a car that's not even worthy of! So now it's in another dealer which is I 324 peel st. (volkswagen centre - ville) they said they will call me about what is happening to my car but no one called tried to call them a lot pf times asking about my car left bunch of messages but no one called me back! I need my car to go to work! Waited for them the whole day! But I never received any! Volkswagen watch out your people!

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Volkswagen Customer Reviews Overview

Volkswagen, often abbreviated as VW, is a prominent automobile manufacturer known for its wide range of vehicles. The company offers a diverse lineup that includes sedans, hatchbacks, SUVs, and electric cars. Volkswagen is recognized for integrating advanced technology and safety features into its models. Additionally, the brand provides maintenance services, parts, and customer support for vehicle owners. With a global presence, VW aims to cater to various consumer needs and preferences in the automotive market.

Volkswagen In-depth Review

Overall Rating: Volkswagen offers a wide range of vehicles that cater to various needs and preferences. With their commitment to quality and reliability, Volkswagen has established a strong brand reputation in the automotive industry. Their vehicles are known for their performance, fuel efficiency, and safety features. The interior design and comfort of Volkswagen cars are also commendable, providing a comfortable and enjoyable driving experience. The technology and connectivity options offered by Volkswagen are up-to-date and user-friendly. Customer service is another area where Volkswagen excels, providing excellent support and assistance to their customers. In terms of pricing and value for money, Volkswagen offers competitive prices for their vehicles, considering the features and quality they provide. The resale value of Volkswagen cars is generally good, making them a wise investment. Volkswagen also prioritizes environmental friendliness, with their commitment to producing eco-friendly vehicles. Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance.

Vehicle Selection: Volkswagen offers a diverse range of vehicles to suit different needs and preferences. From compact cars like the Golf and Polo to SUVs like the Tiguan and Touareg, Volkswagen has something for everyone. They also offer electric and hybrid models for those looking for eco-friendly options. With their extensive vehicle lineup, Volkswagen ensures that customers have plenty of options to choose from.

Quality and Reliability: Volkswagen is known for its commitment to quality and reliability. Their vehicles are built to last and are known for their durability. Volkswagen uses high-quality materials and advanced engineering techniques to ensure that their cars are reliable and perform well over time. With regular maintenance and care, Volkswagen vehicles can provide years of trouble-free driving.

Performance and Handling: Volkswagen cars are known for their impressive performance and handling. Whether it's the sporty Golf GTI or the powerful Passat, Volkswagen vehicles offer a thrilling driving experience. The engines are responsive and deliver ample power, while the suspension and steering provide excellent handling and control. Volkswagen's focus on performance ensures that drivers can enjoy a dynamic and engaging drive.

Fuel Efficiency: Volkswagen is committed to producing fuel-efficient vehicles. Their lineup includes models with efficient engines and advanced technologies to optimize fuel consumption. Whether it's a compact car or an SUV, Volkswagen vehicles are designed to deliver good fuel economy without compromising on performance.

Safety Features: Safety is a top priority for Volkswagen, and their vehicles are equipped with advanced safety features. From advanced driver assistance systems to robust structural design, Volkswagen cars offer excellent protection for occupants. Features like adaptive cruise control, lane-keeping assist, and emergency braking systems contribute to a safer driving experience.

Interior Design and Comfort: Volkswagen vehicles are known for their well-designed and comfortable interiors. The cabins are spacious and offer ample legroom and headroom for both the driver and passengers. The seats are supportive and provide a comfortable seating position, even on long drives. The materials used in the interior are of high quality, giving the cabin a premium feel.

Technology and Connectivity: Volkswagen vehicles come equipped with the latest technology and connectivity features. From touchscreen infotainment systems to smartphone integration, Volkswagen offers a seamless and user-friendly technology experience. Features like Bluetooth connectivity, navigation systems, and voice control enhance convenience and connectivity on the road.

Customer Service: Volkswagen is known for its excellent customer service. Their dealerships provide a high level of support and assistance to customers, ensuring a smooth and hassle-free buying experience. Volkswagen's customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Pricing and Value for Money: Volkswagen offers competitive pricing for their vehicles, considering the features and quality they provide. While they may not be the cheapest option in the market, Volkswagen cars offer good value for money. The build quality, performance, and reliability of Volkswagen vehicles make them a worthwhile investment.

Resale Value: Volkswagen cars generally have good resale value. The brand's reputation for quality and reliability contributes to their vehicles holding their value well over time. This makes Volkswagen cars a smart choice for those looking to sell or trade-in their vehicle in the future.

Environmental Friendliness: Volkswagen is committed to environmental friendliness and offers electric and hybrid models in their lineup. These vehicles produce lower emissions and contribute to a greener and more sustainable future. Volkswagen's focus on eco-friendly technologies and practices makes them a responsible choice for environmentally conscious buyers.

Brand Reputation: Volkswagen has established a strong brand reputation in the automotive industry. Known for their quality, reliability, and performance, Volkswagen is a trusted and respected brand. Their commitment to customer satisfaction and environmental responsibility further enhances their reputation.

User Reviews and Testimonials: Users have praised Volkswagen for their quality, performance, and reliability. Many users appreciate the comfortable and well-designed interiors of Volkswagen vehicles. The technology and connectivity features have also received positive reviews for their user-friendly interface and seamless integration.

Comparison with Competitors: When compared to its competitors, Volkswagen stands out for its combination of performance, quality, and reliability. While some competitors may offer lower prices or specific features, Volkswagen offers a well-rounded package that appeals to a wide range of customers.

Pros and Cons:

  • Pros: Wide vehicle selection, quality and reliability, performance and handling, fuel efficiency, safety features, comfortable interiors, advanced technology and connectivity, excellent customer service, good value for money, strong resale value, environmental friendliness, strong brand reputation.
  • Cons: Some models may have higher prices compared to competitors, limited availability of certain features in lower trim levels.

Conclusion and Recommendation: Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance. Whether you're looking for a compact car, an SUV, or an eco-friendly option, Volkswagen has something to offer. With their commitment to quality, reliability, and customer satisfaction, Volkswagen is a brand worth considering for your next vehicle purchase.

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- Provide detailed information about your experience with Volkswagen. Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

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Phone numbers

800 865 579 2436 1800 607 822 More phone numbers

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