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1.5 409 Reviews

Volkswagen Complaints Summary

52 Resolved
353 Unresolved
Our verdict: With Volkswagen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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L
4:29 pm EST
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Volkswagen help needed.

To whom it may concern :

The number of people currently saying they will never, ever buy a Volkswagen car in light of my son's current experience grows by the minute. Thought you might like to know.

My son lives in San Francisco. We live in rural Wisconsin, formerly from Madison. His partner's family is in Chicago. This year he and his partner, along with their dog, decided to drive home for Christmas to visit friends along the way and see the Grand Canyon. He has a leased VW still under warranty, 2 years old (?). When they were in Nebraska, only 12 hours from Chicago, the car died. This was on 12/21 (?). Because the car is still under warranty, the service he contacted would only tow it backwards to Denver to be seen at a VW dealer. They said they would pick it up the next morning, so they spent the night at their own expense, and the towing truck did not arrive until the end of a very long day waiting. They got a rental car at their own expense and continued their journey, arriving later than had been planned. And the Dodge Charger they were given did not prove to be a good choice for snowy conditions, fish tailing often. Our Christmas came and went. When he finally heard from the dealer after Christmas, their first thought was he had run out of gas or had gotten some bad gas. A brilliant young man with a master's degree ran out of gas!? Right. Later, they told him none of that checked out and they needed a part that would take days to get, but the car would be ready on Friday. Our week long visit was cut short so they could pick up the car. When they arrived at the dealer and got in their car, the check engine light was on. While attempting to leave the parking lot of the dealer, the car died again just like it had originally. They have now been told the car will not be fixed until Wednesday next week. They are in Denver, supposed to be back at work in San Francisco on Tuesday. Returned their rental car they had to pay for. Now have a loaner from the dealer. Have to stay somewhere Friday to Wednesday at their own expense. This is a nightmare. And will the car even be fixed? They do not feel confident about that. Their fear is it will die again while driving from Denver back to San Francisco.

The service they have experienced so far is terrible. And the car's performance has given everyone a reason to question its reliability. I am hoping you might be able to offer some help for him. Would it be possible to negate the lease on the car and provide him with a replacement car? If it is not an easy diagnosis that cannot be easily remedied, that is problematic. And it would seem the cost of renting a car and having to stay overnight because of this should be refunded to him. Hopefully you will offer some help.

Thank you,
Linda Pelsoh

My son: Brian Pelsoh, [protected]@gmail.com

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12:35 pm EST

Volkswagen service

Dear sir,
I am living in istanbul/turkey. I have had a golf car on dec.2012. It is a golf 1.6 tdi dsg 115 ps highline bluemotion model. I regularly took care at the authorized service station which is subordinated to dogus oto turkey.
On dec. 19th 2017 I took my car for 12000 km severe care to the same authorized vw service station which has the name; uzay oto service (http://www.uzayoto.com.tr). I have informed about the regular care, and next day the service station represant has called me to inform that after check of the car the battery has got to be replaced by a new battery too. I gave my approval for this procedure. I payed for the car care and other procedures. They delivered my car to my adress which is at a close area to the station on the 3rd day of my delivery. (On dec. 21st)
Beyond the irresponsibly behaviour of service station personnel, didnt care about my cars late delivery, I noticed that there was a problem at my cars radio lcd screen. There were shining dots on the corners of the screen which means loss of pixels. Another problem is loss of pixels on the back stop light (On the back top of the car).
I immediately called the service stations phone and made a talk with security because of the service personnels shift has end. The security gave me a phone number which belongs to service stations emergency chief. I made a talk with him and told the problem and sent him the photos which I can send you if you want me to, he said he would take care of it with the chief next day.
The next day was dec 22nd and I called the chief of the service station on the phone. But untill 10.30 am I could ever reached him or called by him or anyone. When he called me he told me that there couldnt be any problems which can be responsible of the loss of pixels but he said he would check the photographs and make a video record to send dogus oto technics. And added he would act by what dogus oto responsived in a cool behaviour.
I called dogus oto dialouge center to put into words of my complaint. The call center represant recorded my complaint and informed me that dogus oto (The corporation which has hallucinations of being superior to vw) would be making an evaluation about the situation in a cool behaviour unsurprisingly.
On 25th dec a dogus oto employee called me on the phone, her name was ozlem, introduced herself as vw golf brand represantative of the area. She told me that they are making conversations and evaluations but there are no care procedure that can be responsible of this unexpected breakdown directly. And she never accepted when I pointed out the battery replacement procedures can be a secondary cause of that kinds trouble, eventhough she has no knowledge and not authorized about the car technics. I asked her when would this evaluation be completed and when would I be informed about the problem, she couldnt give a proper answer.
Today on 26th dec I have informed by her, ms ozlem, she said that there were no problem about the car service technics and the procedures were standart and nothing has responsible of that breakdown. I asked her why my car has delivered me with that trouble, the car delivered with 2 problems which were not there before, so they had to take responsibilities about the problem. She also added that the service station could fix this problem by payment if I wanted to. And not surprisingly in a rude and cool behaviour.
Dear sir, I ask for your help please, dogus oto workers are so rude, they dont solve the problem, they are in a rude behaviour and the quality of the workers from the top to the end affects vw s customer satisfactions.
I am a doctor and I have a career and good life standarts and ı know how to talk to people, but the behaviour which I have been exposed to was a shame for me. I have never been insulted like that in my life before.
I and my family dont think to have another vw and sell our cars out if this shame will keep on with dogus oto.
Every people in turkey thinks that dogus oto is equal to vw or dogus oto is the owner or by a little bit exaggeration the lord of the vw. I wanted to point that too.
I hope you can help me about my complaints.
Thank you
Tansu tuskan
Contact adress: [protected]@yahoo.com

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1:52 am EST
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Volkswagen amarok 2015 radiator warranty

I was stuck in the Drakensburg Mountains area 1 am with my wife and kids because the radiator just started leaking with no dent or external damage whatsoever . I just purchased this used vehicle about 4 weeks back in haven't even paid the first installment.
Since I was in an unsafe area and I could see the leak point on the radiator, a passers-by helped me with a stop-leak which worked at the same time. I managed to get my family to safety and drove back home to Rustenburg with no alarm or problems from the vehicle.
The same morning I proceeded to VW rustenburg where I bought the vehicle for assistance and I was informed they can't fix it because I put in a stop leak.
This has left me wondering if I made the right choice of service providers since I will have to pay R600 000 at the end of this deal.
At the moment I am sitting with a vehicle in can not drive because the leak has started again and gives warning of coolant temperature. And holiday is approaching with my family angry of their broken vacation.
My Vehicle registrationJHZ 167 NW. is on 92 000KM. and was serviced on Thursday 14/12/2017 at VW rustenburg SA.
Please assist i don't know whether to reverse the deal and opt for other brands or get assisted and carry on since I love this vehicle so dearly.

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8:17 am EST
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Volkswagen vento highline / engine failure

Dear sir, My VW Vento ( had a sudden engine failure while I was driving in a highway risking to my life and my family. Now car is with local service center. I am told it's due to weakened head compressor because of impure fuel. I am also told I have to bear the expenditure, where as my car is only 5month old (10000km). Last month only, at 8000km I did servicing.
I believe it's a serious manufacturing defect, where company should act pro actively rather than imposing on customer. I want proper solution.
Regards
Dr Utpal sarma
New Delhi

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2:32 am EST

Volkswagen polo car

Sir,
     I bought a Volkswagen polo on... 2017. I found many manufacturing defects. The air conditioner is not up to the mark, gear shift is very rough and nd when i move the starring then its creats very rough sound.we experienced vibrations and the drive was not at all smooth.The company promises a very refine and smooth drive  but we are highly disappointed. Even a 800cc car does not vibrate at this speed .According to the procedure, I took my car to the service centre, but still my car is in same condition,
Volkswagen being a trusted brand promises their customer the best and most comfortable  drive but we didn't experience the same, we didn't expect they would treat their customers this way. We are extremely disappointed from the performance of the car and the service

I request you to replace my car .
If this doesn't happen we will file a case in the Indian Consumer Court.

Car Chasis No - MEXA17607HT119425..)

Agency name and address :

(volksvagen capital .
AUTOMARK MOTORS PVT LTD.
MATHURA ROAD, MOHAN CO-OPERATIVE INDUSTRIAL ESTATE EW DELHI 110044 )

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4:46 am EST

Volkswagen unacceptable service and practice

In January 2017, 5 months after I first took my vehicle (2010 VW Golf 6 GTI) to Cape City VW, due to the engine light coming on and strange noises being made, the diagnosis was that my timing chain was problematic. For the next 5 months I took my car in repeatedly to VW as the engine light kept on coming on after every 2 to 3 days of driving. Each time I took my vehicle in, a different fault was reported.
The faults ranged from:
1. The timing chain
2. The manifold (which had been replaced a year prior)
3. The battery
4. The fuel pump
5. The water pump
These all amounted to the sum of ±R53 000.
I want to express my extreme dissatisfaction and concern at the poor service offered by your company. Ten months later I booked my vehicle for a service at Barons VW Culemborg where they found numerous problems which had not been corrected and had in fact led to the deterioration of the performance of my vehicle as a whole, due to poor service and negligence.
List of issues as identified by Barons VW (Culemborg):
1. Ribbed belt worn & oil leaking onto belt
2. Suspension noisy
3. Noise on Engine
4. Tappet cover, no gasket but sealant was used during the assembly.
5. Bolts loose on Tappet cover
6. Sump screw/bolt was totally worn, causing the unacceptable use of oil monthly and has left my engine and engine bay in total disarray
7. Several oil leaks found
8. The battery also worn, after it was supposedly replaced, just 10 months ago
As an extremely popular branded vehicle, my VW has been noted by Barons to be in bad condition and unsafe for my family to use. The money spent on this has not only been wasted but has put my family in an unsafe situation, a risk which I cannot take.

To resolve the problem, I would appreciate it if a senior member of your management contact me to propose a solution to my satisfaction. At this point I would not accept rectification, as this would not only take a long time, but there is no guarantee that it would be done correctly.
We have all copies of records.

VW SOUTH AFRICA! After many calls ... you guys still have not helped us in January.. now look how this issue has escalated!

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10:41 am EST

Volkswagen low pressure oil message after the 75000 km maintenance (at 78000 km)

Dear Sir,
I have a Volkswagen Jetta model 2014 with chassis number WVWSV1AJ6EM22834
And has committed to all maintenance with the local agent in Saudi Arabia Samaco according to the maintenance schedule of the agent as follows
Maintenance of 15000 km
Maintenance of 30, 000 km
Maintenance of 45000 km
Maintenance of 60, 000 km
Maintenance 75000 km
And now the car has been passed 78400 km and recently has appeared a warning message of the low level of oil pressure of the engine.
I stopped to inspect the level of engine oil I found that there is no apparent impact on the index of oil level of the severity of the lack of oil and there is no smuggling under the car.
Then I went to the agent (SAMACO) on 10-30-2017 to check the problem, noting that the scheduled schedule for maintenance by the agent is at a distance of 90 thousand kilometers.
When the initial inspection of the car by the agent found that the shortage of oil is severe - so the technician added oil estimates of about 1.5 liters - and in my estimation, as I saw it more than 2 liters.
After adding the oil and rotate it in the engine and re-examination of oil, it turns out that the oil color is dark black and not suitable for oil cut only 3000 km!
Currently the car has expired its warranty in 8-2017 .
I think there is a shortage of the agent in the maintenance of the car led to the damage of the engine and the emission of exhaust gases! I do not think the life of the default engine ends at 75, 000 km..
When I asked the agent to diagnose the problem, he asked me after 10 days of keeping the car to be inspected at his request, to pay the opening cost of the engine to diagnose the problem and then look at the possibility of offering a discount on repairs after determining the size of the problem and the cost of repair.
I have received a preliminary estimate that the cost of repairing the engine is about 8500 Saudi riyals..
I trusted the agent and I did all my repairs at the agent service center, and now there is damage in the engine and I think the problem existed before that, but the agent did not pay attention to it.
Thank you very much and looking forward to hearing from you.

Name: Muhannad Alhussaini
[protected]@hotmail.com
Mob. +966-[protected]

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1:15 pm EDT
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Volkswagen golf 7 brand new

I just bought a new golf R Line and i found out the color of front bumper is different than all the car . And i can not understand how this mistake came from your respectable company . For your information, i choose the wight color and the front bumper is pearl white. How come! Kindly i need a clarification as soon as pissible and what vw compqny will solve this issue.

Thanks and i am looking for your fast action

Islam kamal
+[protected]
Egypt cairo

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2:27 pm EDT
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Volkswagen horrible customer service

I have a 2002 volkswagen beetle. It has a turbo 1.8 engine and the model # is 1c17n3. I have taken it to this dealership three times for the same problem. The inherent anti-theft system was malfunctioning and each time I started the car, the system would shut down the motor to immobilize the car. Twice, I had to have the car towed there at my own expense.
Though this was a repetitive problem, I was charged $270.00 right off the top for a "diagnostic procedure." after asking for a loaner car for two weeks and being told that there were no loaners available and to provide you with a rental would not be cost effective for us, I solicited the help of the general manager to secure me a loaner which was magically "available" all of a sudden.
My car remained under the care of this dealership for 2 months, at which time I received a call from the shop manager. I thought the car was ready. Instead, I was advised that I needed to pay for the part before they could order it. It was then that I reached out to corporate for assistance. The corporate representative assured me that the part had been ordered.
Well, suspiciously after the dealership found that corporate had been contacted, I received another phone call from a service representative stating that the new part does not exist, the company does not install refurbished or used parts, the anti-theft system cannot be disabled due to company regulations and so there is nothing we can do for your car.
Further, I was told to bring the loaner back immediately and arrange for my own transportation back home as they would not be responsible for that.in addition, I was told to remove my disabled vehicle from their property immediately as well. The corporate rep asked the shop manager if he would please extend time to have my car picked up until the upcoming monday as arrangements would have to be made. He agreed.
I had to ask a neighbor who I barely know to follow me to the dealership so that I would have a way back home (Long distance) and I had to again pay to have my car towed to another auto-repair shop. The maker of the car can't repair it because they do not have any parts? Terrible customer service.

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1:01 pm EDT

Volkswagen picking up my brand new car

My salesman was 20 mins late for our arranged pick up appointment. My car was outside in the rain and I was acknowledge by the salesman until he had finished with another customer. I was so excited for my new vehicle and I had heard that the picking up experience was great. Not mine. My mum purchased a golf a year ago and her car was in a room covered over. It was unveiled and she was presented with a box of Thortons chocolate. It isn't even that I wanted gifts I just would of expected more of a fuss. Instead I was left waiting, staring at my new car out of the window.

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10:54 am EDT

Volkswagen battery replacement under warranty

Battery replacement under warranty.Seems battery not replaced. nothing mentioned in the invoice. Negative terminal seems to be shiny due to be in opened state but the positive terminal has lots of dust that gives clear indications that battery is not replaced even the dust on nuts can be seen clearly in the pics attached. I want a new battery serial number and assurance that battery is really replaced or not.Because I have been told that battery is replaced and lot of warranty replacement papers have been asked to be signed by me.

I have enclosed my original battery purchased bill also for your reference.

I have just got an invoice of a wiper blades replacement.nothing mentioned about the battery replacement. kindly look into the matter seriously.

waiting for a quick and positive reply.

Thanks & Regards - Faisal Khan

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7:07 pm EDT

Volkswagen recent car purchase

It's been 2 weeks my daughter bought a car from Larry miller vw in Avondale az. Her check given to them was for more than the contract amount and was suppose to get the difference back after our check cleared which it has over a week ago and still no check! They also have yet to credit any oil changes that were also supposed to be on me and my wife's cars that I bought there in December! We negotiated 2 free we were told we would receive vouchers but they haven't showed up for any of us. When I went to get my gti oil change done the lady there said she's never heard of a voucher given so now after 3 cars in less than a year and still they don't follow through with customer service nor what is agreed upon! My sons in market but we think now we'll go to Mitsubishi instead!

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8:30 am EDT
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Volkswagen service

I took my car into VW of Laurel MD to have the emissions modification done. I had a check engine light on that has been on for several years and I was told several years ago it was the glow plug module which I am glad I never fixed because VW ended up paying for it in the settlement. Anyways VW of Laurel tells me they won't do the modification until they run a diagnostic and repairs are made. They come back and tell me it's 3 things wrong that have to be fixed first- the glow plug module, intake manifold has to be replaced and the exhaust pressure sensor. They argued with me that I had to pay for all 3 and that the glow plug module was not included in the settlement. I told them I was going to pick my car back up. The next day they say yes VW will pay for the glow plug module. They quoted me $919 for the intake manifold and $405 for the sensor. I picked the car up and a week or so later when I had the money I took it back. I called them first the day before to make sure they knew I was coming and needed a loaner car. I show up and they have no loaner cars available and tell me I have to wait til someone that has one comes to bring it back which could be a few hours. Luckily one showed up in an hour. I complained to the service manager Ron and he was nice but only said the same thing they did and that was well we had loaners this am but by 11am they were all gone. They knew I was coming around 3p no one called me. Then I get quoted the same thing as before for the repairs $919 and $405. I signed something and went on my way. I get there to pick up my car a few days later after they called and said it was complete. I get told oh I made a mistake and way underestimated for the intake manifold it should have been $1325 and then said a bunch of stuff and said but good news we took off the $162 for the diagnostic test which they told me they do originally and then told me they gave me another $100 off for a coupon. So it was $1102.61. Well I was expecting to pay about that amount so I was like ok and paid it. Then I'm looking at my paperwork they just gave me and I can't find anywhere where it says the replaced the exhaust sensor so I questioned it and was told of VW ended up paying for that so you just had to pay for the intake manifold so now I'm mad and told them no I am not paying this amount for the intake manifold when I was clearly quoted only $919 for that 2 different days. I'm not paying for their mistake. I am only paying $919 minus the $162 for the diagnostic minus the $100 coupon so that would be $657 total. I was not able to talk to the service manager Ron he was gone already for the day by 330p which was on Fri and wasn't returning until Mon and they told me he said not to call him so I left him a message in his voicemail but I have a feeling he isn't going to do anything and I just got screwed. And I do not see anywhere on my paperwork where the took off my bill for the $162 diagnostic or the $100 coupon and no where on here does it say they replaced that exhaust pressure sensor.

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3:14 pm EDT

Volkswagen volkswagen polo 1.4 comfortline 2013

I purchases a brand new vw polo in 2012. I have excellent service history and looked well after my car. On the 10th of July 2017 my car went for 105000 service. A month later my head gasket blew. I had no warning lights indicating to me that there was a fault on the car. As I would have pulled over. I only knew there was a problem once the gasket had blown already.

I contacted vw sa and informed them. They told me that I would have to have the car assessed and because it isnt in warranty anymore I would have to patly R5000 just for that.

My problem is that a new car with good service history to give major problems and the car is only 5 years old. My biggest concern is that there was no indication of any fault. And the terrible service received at vw because my car is not in warranty any more.

What standard of vehicle is volkswagen providing to consumers..?

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9:36 am EDT

Volkswagen volkswagen r 2017

I purchased a brand new 2017 r... 4, 000 miles later engine light goes on... I took it lyndhurst volswagen they kept it for 2 days calling me saying they have no idea what it is they opened a case with volswagen technicians! Car is working perfectly fine but engine light will never go off! I called customer service the manager took the case in his hands and after weeks of still no answers tells "me there is yet still no solution to this problem this might take up to few months to review" few months? 40, 000 dollar car!? Brand new?! Did I make you wait few months to pay for this car?! This is a joke! I call customer care every other day for an update! Customer service is a joke! Rude! And they don't care how much I paid for a car... They good as long as they getting paid for not doing there job! And every time I wanna speak to the case manager "oh sorry he's busy" "oh sorry he will call you back later" "oh he's not here" [censor] talk! Worst ever do not buy the r there seem to be lots of problems with it! And the customer care will not help you in any way

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10:53 am EDT
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Volkswagen bad service

I took my Car Golf 7 in for service at VW Arcadia for a 90 000km, the car was delivered to a stranger at 11h00 at night with all the dashboard lights on. When I took it back, I was told by manager that the brake sensor light need to be replaced and I had to pay this from my own pocket. I am not happy with this since the car did not have this problem when I took it for service. I will not recommend anyone to service their cars at this dealership as service consultant including management are useless. I am not happy about this Service, my suggestion if I was the owner of this company will be to fire everyone in this dealership especially service department, I will take this further with consumer councel and ambudsman.
Regards
Sam Malebye [protected] Pretoria

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8:43 am EDT
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Volkswagen inside roof of car

Dear sirs,
I am the owner of a VW Polo purchased six years ago. I have not stopped having problems since I got the car (brand new)
first problem was with the dash board, complained and was replaced.
then the had to change the back shocks,
then the engine was woking on 2 pistons, and again it was repaired, it took about 10 days,
now the cloth of the roofing is falling off right in front of the driving position.

I must admit that the local agent was excellent in all instances and I can only have good words for the service given.
I have not gone to the agent with this last complaint as it is not hampering me from using the car as it is not a technical problem, however I do not or rather did not expect to have all these problems with a VW car. I am very disappointed to say the least. Regards, V. Arrigo Azzopardi

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Update by Vincent arrigo azzopardi
Sep 04, 2017 8:44 am EDT

i wold be obliged for an answer to my complaint

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5:38 pm EDT
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Volkswagen ignition switch

I too am complaining about the faulty ignition switch, you all recalled it up to the year 2010 as if the problem had been fixed. Wrong! My car is a 2012 and i'm having the same issue that numerous others are having! When will you put later models on the recall list?! Car is costing me more than what it's worth! Have to rent a car because my key won't turn, then come out of more mo way to get it fixed! Just deplorable!

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RW16610
,
Nov 04, 2019 11:11 pm EST

I'm very sorry to hear you're facing this ridiculous situation. Hopefully The Volkswagen group does the right thing and resolves this issue (worthy of recall) for all impacted. After the egregious emissions scandal (and their company heritage linked to a man named Adolf) I've got zero interest or faith in this brand.

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kevin fields
, US
Nov 04, 2019 10:43 pm EST

Had a 2013 Jetta 1 day key would not go in the ignition switch had to have the car towed and the garage had it for like 7 days due to another part behind the ignition switch had to be replaced. Now i have a 2016 Passat having problems with the ignition switch have to leave my spare key in it until i have enough money to get it fixed. Love the jetta and Passat and might be looking for another car soon but will not buy another Volkswagen because of these issues. and they both had low miles around 60, 000 when this issue started. Kevin

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Monica Lucia
, US
Oct 26, 2017 7:39 pm EDT

Same issue for me ! Key gets stuck in the ignition. My beetle is in the shop now for two weeks ! My car is a 2013 . The shop ordered the part they needed from volkswagen...had to take it to a locksmith for it to work ! they attempted to put the mechanism back in my car and the darn thing broke being that it didn't fit correctly ! when they called volkswagen to order another mechanism, the person at volkswagen said they have difficulty putting the part in also ! This is ridiculous and quite unacceptable ! You at volkswagen KNOW this is an ongoing problem yet you don't fix it ! What's your explanation for this?

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Renee Larson
, US
Sep 23, 2017 1:39 pm EDT

Same issue for me. Car is 2013 and under 35, 000 miles. When are you going to make the recall VW?

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7:01 am EDT

Volkswagen key stuck in ignition

Apparently this is a problem with your vehicles and no one is doing anything about it! I see all kinds of complaints on this same thing, why isnt there a recall on it?! Everyone is tired of spending the money for these vehicles that are supposed to be so good and when something like this happens no one wants to claim it. If this happens apparently to all your vehicles at some time, that should tell you people something. I guess we all need to go to our local vw dealers and tell everyone going in that these cars are pieces of [censor] and vw won't back anything wrong with them. What happened to excellent customer service?! I guess it doesn't matter how many people complain, you just sit back and wait for your company to go down the drain because eventually it will. I will make sure and let everyone know not to buy any vw! Social media is a powerful thing

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5:58 pm EDT
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Volkswagen leasing run out option

I cannot stand Volkswagon and will NEVER buy from VW ever again. Having been a faithful VW owner for over 20 years. I realize that this company is a bunch of crooked, unscrupulous leaders that will spend billions trying to cheat the US and Foreign consumers on illegal vehicle emissions testing and recalls for bad brakes.

I am disgusted beyond belief that I am being charged over $2K for "wear and tear" of my leased car when I turned the car in with 40K miles - 8K miles under my 48K lease amount. Of course, there was no credit for what I was pre-paid.

When I informed them that I could not come up with that amount for turning my car in- they sarcastically " offered up a payment" plan for the next 19 months! Are you F_)@*$_#@)%(+ kidding me you are asking me to pay for the run out of a lease agreement for the SAME amount that I would pay for a new lease car. Except SORRY there was no CAR

I HATE Volkswagon and will never be a consumer again. They have illegal practices with their emissions testing that they rigged 50% of their cars so that they could cheat, Then they had recalls for illegal braking system. OF which my car was one of them that basically the BRAKES DID NOT WORK!

Then these awful people demand AFTER ALL THAT I pay them an additional $2K for WEAR and TEAR. Are you kidding me, you made the US consumer devalue their cars because of your cheating patterns, then you make shoddy brakes so we are at risk of dying THEN you cheat people when they turn in their leased cars UNDER the mileage amount.

I hate hate hate this company! I will tell everyone I know about this awful experience- I hope you guys go bankrupt and your new CEO Matthias Mueller goes to jail for your shoddy practices!1

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Volkswagen Customer Reviews Overview

Volkswagen, often abbreviated as VW, is a prominent automobile manufacturer known for its wide range of vehicles. The company offers a diverse lineup that includes sedans, hatchbacks, SUVs, and electric cars. Volkswagen is recognized for integrating advanced technology and safety features into its models. Additionally, the brand provides maintenance services, parts, and customer support for vehicle owners. With a global presence, VW aims to cater to various consumer needs and preferences in the automotive market.

Volkswagen In-depth Review

Overall Rating: Volkswagen offers a wide range of vehicles that cater to various needs and preferences. With their commitment to quality and reliability, Volkswagen has established a strong brand reputation in the automotive industry. Their vehicles are known for their performance, fuel efficiency, and safety features. The interior design and comfort of Volkswagen cars are also commendable, providing a comfortable and enjoyable driving experience. The technology and connectivity options offered by Volkswagen are up-to-date and user-friendly. Customer service is another area where Volkswagen excels, providing excellent support and assistance to their customers. In terms of pricing and value for money, Volkswagen offers competitive prices for their vehicles, considering the features and quality they provide. The resale value of Volkswagen cars is generally good, making them a wise investment. Volkswagen also prioritizes environmental friendliness, with their commitment to producing eco-friendly vehicles. Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance.

Vehicle Selection: Volkswagen offers a diverse range of vehicles to suit different needs and preferences. From compact cars like the Golf and Polo to SUVs like the Tiguan and Touareg, Volkswagen has something for everyone. They also offer electric and hybrid models for those looking for eco-friendly options. With their extensive vehicle lineup, Volkswagen ensures that customers have plenty of options to choose from.

Quality and Reliability: Volkswagen is known for its commitment to quality and reliability. Their vehicles are built to last and are known for their durability. Volkswagen uses high-quality materials and advanced engineering techniques to ensure that their cars are reliable and perform well over time. With regular maintenance and care, Volkswagen vehicles can provide years of trouble-free driving.

Performance and Handling: Volkswagen cars are known for their impressive performance and handling. Whether it's the sporty Golf GTI or the powerful Passat, Volkswagen vehicles offer a thrilling driving experience. The engines are responsive and deliver ample power, while the suspension and steering provide excellent handling and control. Volkswagen's focus on performance ensures that drivers can enjoy a dynamic and engaging drive.

Fuel Efficiency: Volkswagen is committed to producing fuel-efficient vehicles. Their lineup includes models with efficient engines and advanced technologies to optimize fuel consumption. Whether it's a compact car or an SUV, Volkswagen vehicles are designed to deliver good fuel economy without compromising on performance.

Safety Features: Safety is a top priority for Volkswagen, and their vehicles are equipped with advanced safety features. From advanced driver assistance systems to robust structural design, Volkswagen cars offer excellent protection for occupants. Features like adaptive cruise control, lane-keeping assist, and emergency braking systems contribute to a safer driving experience.

Interior Design and Comfort: Volkswagen vehicles are known for their well-designed and comfortable interiors. The cabins are spacious and offer ample legroom and headroom for both the driver and passengers. The seats are supportive and provide a comfortable seating position, even on long drives. The materials used in the interior are of high quality, giving the cabin a premium feel.

Technology and Connectivity: Volkswagen vehicles come equipped with the latest technology and connectivity features. From touchscreen infotainment systems to smartphone integration, Volkswagen offers a seamless and user-friendly technology experience. Features like Bluetooth connectivity, navigation systems, and voice control enhance convenience and connectivity on the road.

Customer Service: Volkswagen is known for its excellent customer service. Their dealerships provide a high level of support and assistance to customers, ensuring a smooth and hassle-free buying experience. Volkswagen's customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Pricing and Value for Money: Volkswagen offers competitive pricing for their vehicles, considering the features and quality they provide. While they may not be the cheapest option in the market, Volkswagen cars offer good value for money. The build quality, performance, and reliability of Volkswagen vehicles make them a worthwhile investment.

Resale Value: Volkswagen cars generally have good resale value. The brand's reputation for quality and reliability contributes to their vehicles holding their value well over time. This makes Volkswagen cars a smart choice for those looking to sell or trade-in their vehicle in the future.

Environmental Friendliness: Volkswagen is committed to environmental friendliness and offers electric and hybrid models in their lineup. These vehicles produce lower emissions and contribute to a greener and more sustainable future. Volkswagen's focus on eco-friendly technologies and practices makes them a responsible choice for environmentally conscious buyers.

Brand Reputation: Volkswagen has established a strong brand reputation in the automotive industry. Known for their quality, reliability, and performance, Volkswagen is a trusted and respected brand. Their commitment to customer satisfaction and environmental responsibility further enhances their reputation.

User Reviews and Testimonials: Users have praised Volkswagen for their quality, performance, and reliability. Many users appreciate the comfortable and well-designed interiors of Volkswagen vehicles. The technology and connectivity features have also received positive reviews for their user-friendly interface and seamless integration.

Comparison with Competitors: When compared to its competitors, Volkswagen stands out for its combination of performance, quality, and reliability. While some competitors may offer lower prices or specific features, Volkswagen offers a well-rounded package that appeals to a wide range of customers.

Pros and Cons:

  • Pros: Wide vehicle selection, quality and reliability, performance and handling, fuel efficiency, safety features, comfortable interiors, advanced technology and connectivity, excellent customer service, good value for money, strong resale value, environmental friendliness, strong brand reputation.
  • Cons: Some models may have higher prices compared to competitors, limited availability of certain features in lower trim levels.

Conclusion and Recommendation: Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance. Whether you're looking for a compact car, an SUV, or an eco-friendly option, Volkswagen has something to offer. With their commitment to quality, reliability, and customer satisfaction, Volkswagen is a brand worth considering for your next vehicle purchase.

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Phone numbers

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