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Explore your opportunities! Create an account or Sign In / Misleading promotional advertising, charged a disconnection fee of 14.90

1 United States

On 12/05/06 I read an ad on about using their phone service. The ad said if you sign up and your not satisfied with the service, and you cancel in the first 30 days they will refund your money. has 2 ways of using there service. First by using their equipment and connecting your phone to it, and by using a computer based phone system called Softphone. I signed up for softphone and used their service for about 10 days. I cancelled the service and they charged a disconnect fee of 14.90. I asked if I was eligible for refund and got 2 different answers but they ultimately told me I would not get a refund because of their terms of service. Nowhere in the ad did it say softphone was excluded from the guarantee. I also thought the ad was promotional so it overroad the terms of service for that period. Below is the ad I read:

Risk-Free Guarantee

We want everyone in the world to experience the benefits of voip. So, here's a revolutionary idea — try us for a month. If you like voip (like we know you will), keep us. If you don't like us, we'll credit your first payment. Sure, we'll cry a little bit, but we'll move on. We know that you'll love the voip service. If you feel more comfortable knowing that you can cancel, we're more than happy to provide this risk-free option for you.


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