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4.2 5 Reviews

12Voip.com Complaints Summary

4 Resolved
1 Unresolved
Our verdict: Expect excellent service from 12Voip.com. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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12Voip.com reviews & complaints 5

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Newest 12Voip.com reviews & complaints

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J
8:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

12Voip.com Paid but no credit received

I wonder how many people have experienced the infinitely stupid replies that 12VoIP so-caled customer service (automated) sends when one enquires about credit not received.

I paid 40 Euro more than a month ago, and have been trying to get 12VoIP to give me my credit, to no avail. They neatly sidestep the real issue and sends me ridiculous messages, first they requested proof of payment several times, then they never acknowledged the fact that I sent them proof of payment several times, then they send me a profoundly stupid question, asking if I am trying to pass of the same payment for different transactions.

I am still waiting for my credit, but there is simply no way of gettign in touch with a real person at this ridiculous organization. I would avoid them like the plague, but they took my money!

Don't get sucked in, the so-called service is nonexistent and they just wait until you pay a large amount, and than play stupid I think until you go away in exasperation.

Read full review of 12Voip.com and 2 comments
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cn17871
melbourne, AU
Jun 03, 2011 12:02 am EDT

I have been with 12voip for a number of years. Over the last year I noticed that they started to overcharge me in line with their 'Fair User Policy' (FUP). If a customer uses more than 300 minutes a week, then the policy is implemented resulting in a much higher charge. I had barely gone over 100 minutes yet I was slugged with the higher rate, not fair. Not recommended, keep away, slimy customer service.

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Judy Barkan
, TR
Oct 16, 2014 6:38 am EDT

Website states: When making a purchase (on ''BUY'' web page), you can enable automatic renewal. It is not possible to do this. I have repeatedly asked for assistance and get no reply.

ComplaintsBoard
A
3:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

12Voip.com Telecommunications

Voip12 has consistently been stealing money from my account everytime I dial a number to call to Guatemala, and even when it doesn't connect me it is charging me. What is worst, is that is mimicking the sound of the ring tone, giving me a fake tone when it is a recorded sound, how do i know this? becuase at the end of the tone, apparently somebody picks up the phone and says: "hola?" and continues talking for a while. This is a complete scam and I want my money back!

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W
8:25 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

12Voip.com Cheating

They are offering VOIP services. When I bought 25 euros credit, they was having a rate with Romania - mobile of 3 cents and no connection fee. As soon as I bought th 25 euros credit, they raised up the rate to 8! cents and they introduced a connection fee of 4 cents.

I think this is cheating.

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Hussnain
, PK
Sep 25, 2012 1:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,

we are using 12voip but our complain is that our Dollars going to charge for canadan, s call
am asking you why ?
your packege is on canada and USA call, s free so why you do charge for this ?

excculy we want to refer to our friends about it butt i think this not good service

Just look @ this numbers wich i goana send you

25-Sep-2012 15:35:39 12VoIP Software +[protected] 00:01:25 € 0.069
25-Sep-2012 15:34:24 12VoIP Software +[protected] 00:00:33 € 0.054
25-Sep-2012 13:06:19 12VoIP Software +[protected] 00:00:11 € 0.054
25-Sep-2012 05:07:23 12VoIP Software +[protected] 00:00:14 € 0.054
25-Sep-2012 04:02:25 12VoIP Software +[protected] 00:00:02 € 0.054
25-Sep-2012 04:01:07 12VoIP Software +[protected] 00:00:30 € 0.054
25-Sep-2012 03:44:22 12VoIP Software +[protected] 00:02:43 € 0.084
25-Sep-2012 03:35:57 12VoIP Software +[protected] 00:00:42 € 0.054
25-Sep-2012 02:30:03 12VoIP Software +[protected] 00:02:07 € 0.069
25-Sep-2012 02:00:05 12VoIP Software +[protected] 00:00:11 € 0.049
25-Sep-2012 01:58:59 12VoIP Software +[protected] 00:00:05 € 0.049
25-Sep-2012 01:56:30 12VoIP Software +[protected] 00:00:59 € 0.049
25-Sep-2012 00:35:35 12VoIP Software +[protected] 00:00:52 € 0.054
25-Sep-2012 00:11:20 12VoIP Software +[protected] 00:00:37 € 0.049
25-Sep-2012 00:09:13 12VoIP Software +[protected] 00:01:36 € 0.059
24-Sep-2012 23:39:44 12VoIP Software +[protected] 00:00:49 € 0.054
24-Sep-2012 23:36:17 12VoIP Software +[protected] 00:00:34 € 0.049
24-Sep-2012 23:32:46 12VoIP Software +[protected] 00:01:43 € 0.059
24-Sep-2012 23:31:49 12VoIP Software +[protected] 00:00:02 € 0.049
24-Sep-2012 23:28:26 12VoIP Software +[protected] 00:03:11 € 0.079
24-Sep-2012 23:27:30 12VoIP Software +[protected] 00:00:45 € 0.049
24-Sep-2012 23:26:53 12VoIP Software +[protected] 00:00:03 € 0.049
24-Sep-2012 23:19:32 12VoIP Software +[protected] 00:05:27 € 0.099
24-Sep-2012 23:18:55 12VoIP Software +[protected] 00:00:08 € 0.049
24-Sep-2012 23:16:48 12VoIP Software +[protected] 00:01:44 € 0.059
24-Sep-2012 23:16:13 12VoIP Software +[protected] 00:00:08 € 0.049
24-Sep-2012 23:15:31 12VoIP Software +[protected] 00:00:03 € 0.049
24-Sep-2012 23:09:02 12VoIP Software +[protected] 00:00:06 € 0.049
24-Sep-2012 23:08:24 12VoIP Software +[protected] 00:00:08 € 0.049
24-Sep-2012 23:06:41 12VoIP Software +[protected] 00:01:20 € 0.059
24-Sep-2012 23:06:11 12VoIP Software +[protected] 00:00:03 € 0.049
24-Sep-2012 23:05:19 12VoIP Software +[protected] 00:00:18 € 0.049
24-Sep-2012 22:59:03 12VoIP Software +[protected] 00:04:15 € 0.089
25-Sep-2012 19:24:39 12VoIP Software +[protected] 00:00:04 € 0.049
25-Sep-2012 19:24:39 12VoIP Software +[protected] 00:00:04 € 0.049

just tell me why do like this ?
just give me reply about this

Y
Y
yesme
, DE
Oct 10, 2009 3:10 am EDT

I agree. Suddenly, they have a connection fee for every calls from 12Voip credits. Before this, they are not stated in their website. Now, everything there is NOT FREE!

Is 12Voip.com legit?

Our verdict: 12Voip.com has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores 12Voip.com's position as a benchmark of trust and quality within its industry. Users and clients of 12Voip.com can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

12Voip.com earns 100% level of Trustworthiness

Perfect Trust Endorsement: 12Voip.com achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

By resolving 80% of 5 negative reviews, 12Voip.com is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

12voip.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for 12Voip.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up 12Voip.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

12voip.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from 12Voip.com.

ComplaintsBoard
D
11:35 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

12Voip.com raising up rates AFTER purchasing credit

I bought 25 euros credit for internet telephony services. As soon as I did that they increased the rates THREE TIMES ! and they introduced a connection fee. I asked for my money back because it isn't convenient for me any more at those rates, many times, but I didn't get any response. They don't have any phone number to contact.

They are rippers. Don't do business with them.

Read full review of 12Voip.com and 3 comments
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H
hero45
fefe, US
Aug 04, 2012 11:58 am EDT

Normally I was paying only 0.5 EUR for 30 mins calls and now I checked it and It became 2.50 EUR, this is god damn crazy! They increased it 5 times! Never buy it again!

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Chucky34
, HR
Mar 19, 2011 1:39 pm EDT

For any complaints about all Betamax in general or 12voip.com send an e-mail to german consumer society.
http://www.vzbv.de/
When they find more complaints they will start an inquiery and force them to work normally.
For individual complaints write to
http://www.verbraucherzentrale.de/
European consumer center is at
http://www.euroinfo-kehl.eu/

German consumer society is very powerful, and they can make them stop cheating customers.

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Barbara
, US
May 17, 2009 5:10 pm EDT

I completely agreed with you. 12Voip are cheaters. They introduced connection fees which were higher than the rates i called. Besides, the connections 70% were cut without reason then you have to call again, so that 12Voip charged you the connection fees again. DON'T DO BUSINESS WITH 12 VOIP.

ComplaintsBoard
S
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

12Voip.com - Very poor connections & customer service

Who ever it may concern, I tried to use 12 voip services to call overseas.. I am using 1500 kbs broadband service. But every time when i try to call over internet, the connection gets disconnected after 30 seconds time. I put feed back nearly 4 times.. but no one from 12 voip customer service yet contacted me either through mail or through phone. I...

Read full review of 12Voip.com and 27 comments
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Contact 12Voip.com customer service

Phone number

+352 20 992 536

Website

www.12voip.com

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