Vodafone Smart Kicka / bad service/ breach of contract

Oudtshoorn, South Africa
Contact information:
Phone: 0726697190

I took out a new contract at Vodashop Oudtshoorn on the 19th December 2014 as a Christmas present. On Christmas day we start using the phone. As soon as you go unto whatsapp and use it for less that 3 minutes the battery power drop with 10% or more. I took back the phone for OBF on the 29th of December. The booked the phone to be assessed and replaced. Since then I went back 2 times to hear what the progress are. Nobody could tell me. So I did ALL the research and found the job number and everything. They tell me the phone is still in transit to JHB. So I called 0821985 to cancel my contract. They said it is fine but I need to go back to the branch and they will do it. Now the branch is refusing to cancel my contract. The manager at the Oudtshoorn branch attitude is also very bad. I told them I have rights with the consumer protection act and she said the act does not count for them. If all my contracts expire I know which service provider to not support anymore.

Jan 5, 2015

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