Vodacom
reviews and complaints

I believe my smart L (iphone 6s) contract ended 27 jan 2018.
I was charged continually for both Feb and March and it is only on the 30/04/2018 statement that this has fallen away.
no one in your call centre could explain this to me at the time - why I was still paying for something I had paid off.
interestingly it then aligned on the 30/04 statement.
however, I had already elected to cancel with Vodacom due to this dishonesty.
I would like to be paid back for Feb and March please.

ELISABETH RIC HANSEN
ACCT: NA097502-1

Why can't I attach a PDF here?
contact me: elisabeth.ric.[protected]@gmail.com

I have a problem with my Vodacom account, I have not been receiving airtime since November 2017

All my payments have been up to date and the only time I had a problem was in January when I paid into a Wrong account which was later allocated after I had sent numerous emails with no response.

I need someone to tell me what is going on because all the people i have spoken to say that they do not understand why it is still closed.

i Have called Vodacom customer care (082 1946) 3 times today and i have not been helped,

I an still holding on the line its been 25 minuets on the line but I'm still not getting any help. Is this the way you do business? I mean what will it take for these people to finally help me. (a lady called Maria put me through to your supervisor which I still haven't spoken to)

The service is very bad shame and you people do not value your customers I will leave Vodacom and encourage many people to do so as well, you cannot be treating people like this!

The East-gate Branch is the worst the consultants are very rude.

FYI- I am still holding on the line its now been 30 minuets!

I am very disappointed with the behavior of ur call cente upgrade department. Today I received a call from one of your ll agent would was keep tell me to upgrade. When I told her I am not interested. She started to question me. I thought the customer is always right. Guess that's not with Vodacom. I have been with your from 2003 till now. I think I will be definitely cancel the contract and move to a different network. Sad and disappointed by employee work ethics.

In 29 June 2017 my contract came up for renewal.
I called the Vodacom call centre to renew and was put through to Joseph Hlope - Joseph.[protected]@bytes.co.za

I decide on a Smart L package for 36 months. This package included 600free minutes airtime, 600 sms, 1GB data and 1 GB data free for 24 months

In addition to this I had always had a My Gig 2 package with a separate Datasim on my existing contract which I use in my laptop.

The instruction to Joseph was to just carry that over to the renewed contract and billing

so I would land up with the Smart L package and the My Gig 2 package on one bill.

I received my first invoice B801627511 in August 20017 which was correct. Thereafter the data bundles where removed from my billing and I have been charged astronomical data bundle rates which no one could explain to me.

I have been calling the call centre every month since and every month they have processed refunds but not full amounts and just for portion of the bill.

I have no recon showing how they come to the figure they are refunding and still believe that I am being ripped off monthly with out of bundle rate chargers.

After numerous complaints which is still ongoing for the same issue, I was told on the 24 November 2017 the matter was resolved and that I would be given the My Gig 2 package free for the next 24 months

ref: A2-6KE6-AP1110

as months went on the 2 Gig was not applied and I was billed for 1 Gig which I should also be receiving free on the Smart L
and I am still fighting.

I have kept all my reference numbers and sms confirmations but still have not obtained a solution on this.

I am frustrated to say the least. And knowing that Vodacom has reneged on the agreement I entered into they still feel no shame in suspending my line when I refuse to pay for the bill if I am in the process of disputing the billing.

I expect the matter to be dealt resolved and my monies that I have been overcharged with to be refunded immediately, the same way they expect payment.

Truly annoyed.

Good day 29 March 2018, I bought Xiaomi Redmi 4A Smartphone, I got the phone but there were no headsets inside the box. Sales person by name of Portia told me they will order the Bluetooth headsets of the phone for me, I must come the following weekend to collect them, ever since then I've been going to Vodacom Ga-rankuwa to fetch my headsets for the phone, till today I haven't been sorted, I called Vodacom queries line, but I was told to ask the branch where I bought the phone. I'm getting frustrated as no one has answer for me about where will I receive my headsets

I received couple of messages on my cell number for an upgrade clearly stating my number . There was also a message my line can be upgraded to a Vodacom Red Plan. I was very excited so I went to the store on a Sunday to be upgraded. I gave the sales person my number and wanted to be upgraded to a specific phone. They did not have stock and he told me he can get it in 3 days time. I received a call on Wednesday my phone has arrived. I went in on Friday to get my phone. Sales person was not there so I saw someone else. All my documents were prepared before I arrived so I needed just to sign. The initial cost was high so I asked him why, he said I was changing my package . I told him I was not and already on a Smart S package. He said ok, so he just scratched the amounts and changed it for the upgrade charge. He said I don't owe any amount on my line and to sign the zero balance.I intial the amounts he ammended. I got my phone, I asked the guy to move my contacts to the new phone . I also needed to do a sim swap because it took a different sim card. It was going to be done on the next day. The next morning received a message from Vodacom thank you for your upgrade with a different number. I was under the intention I was signing the contract on my number. I called the store when they open to say, there was something wrong with the contract and they should not do the sim swap. I went to the store thereafter and spend 3 hours there with initial sales person. He said my phone number does not qualify for an upgrade, and he has done the upgrade on a linked line .He did not contact me to discuss this .He assumed I wanted the upgrade to be done on that line. That line was due for a upgrade 6 months ago. I did not want to upgrade that line because it because it belongs to my daughter. I wanted to keep her in that specific amount. I spoke to customer care they could not help. I wanted to cancel the contract. They said the store needs to do that. There was no manager in the store . The sales person said he will sort it out on Monday when the manager comes in. I call Sunday to speak to him to tell him this is bugging me and we need to resolve the issue. He was not there and was only coming back to work on Tuesday. On the Saturday he told me he in on Monday. I left a message for the manager to call me on Monday. Waited the whole day no call. I called him at 4.30 on Monday. Explained the whole story. He said because the phone was opened he can't do anything. Explained I did not use the phone. The sim card was not even put into The phone. He said he was not in on Tuesday and will call sort it out on Wednesday. Wednesday came, no call . I rushed there after work only to hear manager not in today. Call him on Thursday lunch time He said it has been submitted for it to be reversed. It was declined. He said he is confirming with someone else and will let me know.I phoned customer care, they said they can't help. It was not a online sale and I need to speak to The store. All i wanted to know if this was submitted by the store. There is so much more to this, I want a manager, not a team leader to call. I need to resolve this issue. I went to the store on Saturday, manager said he got the response from Vodacom the contract cannot be reversed. I said ok, transfer the package to my number, I agreed to pay the handset cost for the next two months but the said they can't do that as well. I have spoken to almost 10 people explaining the same thing . someone needs to resolve this issue.

I was recently contacted by Vodacom with a offer of a Router device with a 60Gig plan for R309 per month. Vodacom said that it is part of their rewards program since I have been with Vodacom so long.
I do have another router with a 20Gig plan for R309 per month but this salesman sold me another router for as he said"exactly the same amount" as my other plan but with more bandwidth.

When the router arrived, I eventually got it to work after some issues with the pathetic after sales person with NO technical background whatsoever.
Well, I then noticed that I was signed up for a 5Gig plan and NOT A 60Gig plan. When I phoned again to bring this under their attention they said that I will have to pay for pro-rata usage of the device until cancellation has happened. This will take approx. 10 working days.

This is really bad service. When I phones the after sales and spoke to linda ntshdu she just told me to cancel the contract.
I plan to cancel all my other contracts with Vodacom and rather use Telkom since they offer better SERVICE even if the rates are a bit higher. Vodacom service sucks.

Renewed 2 year Contract Dec 2017. January account had roaming charges. These were were queried. More charges raised again for February. On previous contact these charges did not appear. Have sent many emails, SMS Twitter and Facebook. Only response is : We will escalate to our senior technicians. The March account did not have these charges.
Emails sent to social.[protected]@vodacom.co.za, [protected]@vodacom.co.za,
[protected]@vodacom.co.za, fax [protected].
Request an answer - Acc IO2894909

My cell phone started giving me problems re accessing voice mails in December 2017 when it started asking me for a password. I have tried now about 10 times to solve this problem via my phone, your branches, on-line to no avail. I still cannot access any messages and all it asks for a is a password which no-one has been able to give me or assist me with.

I have given up but I will not be renewing my contract with Vodacom when it expires.

I have called for a migration. Apparently they did migration and upgrade. Now I can't upgrade due to their own mistake or consultant mischief to get commission.

I have called Vodacom at least 4 times for them to rectify this but in vain. I use my phone for business it is such a waste of time to stay on the phone for an hour or more and not get the upgrade because of someone's silly behavior. It's insane.

The cell phone contract was changed from Smart S+ to Red Select+Voice without authorisation; supposedly on 25 February 2018. I called Vodacom (0821960 twice on 29 February 2018) in this regard. Initially Vodacom tried to say that the change had been authorised but could not produce any proof. This was because it was not authorised.

It was promised that it would be changed back to Smart S+ but this has not been done.

The change adds about R1 000, 00 per month to the account and this is continuing.

I want the contract changed back to Smart S+ and for Vodacom to refund the unauthorised charges.

Good day, kindly assist, on the 18th May 2017 an e - mail was sent to Solomon Kgare at Vodacom to block all WASP Subscription service to be blocked... after I have been conned out of thousands of Rands on my one cell phone, now... after months the same thing happened on another cellphone of mine, also thousands of Rands... Kindly advise what to do, who is liable for paying back my money as the blocking clearly did not happen, or if it did happen... why am I being billed again?

Vodacom contacted me yesterday to say there was an amount in arrears, i explained to him that I want to to dispute the amount to which he agreed but had to put me through to another department, after holding for ages i just got cut off. This morning my line was blocked, i contacted Vodacom immediately and i was told that there is an amount outstanding, i was then put through to credit dept who was extremely rude! She gave me a breakdown of what was outstanding and when the account went into arrears. When i tried to ask another question she told me she's only allowed to speak to me for 20minutes and time is running out. I asked to dispute the amount and she said i need to be transferred to a different department. The next person i spoke to gave me completely different figures outstanding and when i asked tp dispute that i was told to be transferred to a different department.. i then got asked quality questions by an automatic response.. i gave 0 response for everything and after 59 minutes on the phone Vodacom simply cuts the call...
My line is STILL blocked, and nobody can give me correct figures . After being a loyal subscriber for over 15 years this is the treatment that i get.
I now cannot run my business as i have no phone line and will refuse to make any further payments to vodacom until this matter is resolved. I have all of the call logs, contact persons that were useless that just cut me off, will be happy to see this further!

I live in the Napier area close to Bredasdorp in Cape Town. Without fail at least three times a month there is no service at all that lasts for hours. You cannot make calls other than emergency calls you cannot receive calls and to crown it all you cannot even phone their complaints or customer care (should be renamed to I could care less) departments. I run a business and need to be in contact with my clients. How much business have I lost and how much money have I lost because people cannot speak to me because Vodacom is always down. I am seriously looking at cancelling my contract with Vodacom and going over to MTN as Vodacom has cost me a lot of money in lost business. I want my service installed by no later than 13h00 today failing which I will be cancelling my contract and you Vodacom can whistle for the cancellation fees as I will refuse to pay them. You are a useless service provider who not only steals data and airtime from people but also stops one from earning. Someone and I don't care who should be held accountable for Vodacoms shoddy service.

I went to vodacom shop at Fourways mall to get a laptop on contract, .They proccesed the paper work and made me pay their connection fee, wich i had no problem with ..after that they told me they have no stock of the laptop, its on "Back order " ..they told me i was going to get a call to come collect the laptom within 5 working days, its about amonth now .. They never called, i had to use my own money to do follow ups and even now i did not get the laptop ..Vodacom has started debiting money from my account for items i dont even have ..

This is litraly the worst sevice i have ever had ..i have had over 5 contracts with vodacom before, .and im never buying anything from it again ..

I have been begging Vodacom for a statement for many months now. I have been in to all the Vodacom stores in Port Elizabeth and spoken to consultants at Vodacom over the phone but all with no joy or resolve. During the time that I have had many accounts with Vodacom - give or take 2 decades - not one did I pay late or not pay. I have been an excellent loyal client. My boiling point was reached when I kept purchasing data and it wouldn't activate and would start running up out of bundle charges but not all of these were credited and Vodacom refuses to provide me with a statement but now threaten legal action when I have no other avenues left to try resolve this issue. I have been searching for an Ombudsman contact name/number/email as I don't get any responses from emails sent to Vodacom and apparently they don't have a dedicated data department any longer and despite me pleading to see an itemized statement for the last invoice sent (which is the only one not paid up before my contract eventually and thankfully ended with them) I just can't get one. The is just plain and simple - NON EXISTENT. And they would appear to think that their customers have all the time and money on earth to drive around and phone around trying to resolve what seems to be impossible to resolve. I am at my wits end and just exhausted by trying to conclude this with them

Over a month ago I went into the Liberty Mall Vodacom Shop to purchase an iPhone 8 on contract. After processing everything I was told that they had no stock of the phone but they would order and it would arrive within a few days. Consequently I have been in 3 more times and phoned numerous times to find out when the phone is arriving. Their excuse is always the same - the warehouse has no stock of iPhone 8s. I cannot believe this to be true. They then went on to inform me that the VAT increase has affected the availability of the phone. This makes no sense to me whatsoever. I would like an investigation to look into this terrible customer service.

I was incorrectly billed on my vodacom contract. I complained and eventually my account was credited but not for the total amount and I am still being incorrectly billed since the credit was passed. I requested that the money be paid into my bank account but instead there were credits passed and it was not for the full amount. I have now received a bill with the incorrect amounts still being debited and would like someone to call me urgently as I am ready to cancel another of my contract with vodacom due to the incompetence of the staff and nonchalant attitude from supervisors namely, zolile ndunge and his call centre staff who drop the call and tell me that it is not their fault I can't pay my account... My account is now "in arrears" and I am so annoyed and frustrated at the poor level of service received from vodacom yet again but more so because it will reflect badly on my credit record. I just want someone to contact me and resolve this issue so I can cancel this contract and move to mtn.
Debbie: [protected]@gmail.com

We have 3 vodacom cell lines with vodacom.

The time came in August 2017 when one of the lines 072 060 * was due for an upgrade. This was put on hold and the contract ran its course to completion and went onto month to month.

In Feb 2018 the line 084 657 * which was due for an upgrade was done through a local agent and not online. THIS is where the problem started. The 084 657 * number was upgraded to the 072 060 * number, in other words escalated into a massive bill for handsets etc which should never have happened. From Feb to March 2018 after how many phone calls, reference numbers given, which by the way was told not valid when the next call was placed and number given, and the all time favorite word/sentence of Vodacom's time, "your call has been escalated" pushed buttons whereby I am still holding myself back from using choice language but refuse to be dragged down into the absolute pit of useless call centre staff, line supervisors and whoever sits perched on the hierarchy system of a once useful company that is slithering down a slippery tube of pathetic, void of service and lack of problem solving abilities that Vodacom is now becoming known for!

Around the end of March 2018 the so-called mix up of the upgrade and fees payable seemed to have been sorted but I am still not convinced and awaiting to to see what is happening over the next month or so. Vodacom call centre even phoned to say they were giving us R3k that we were overcharged... like WTF! (We said to them, no! after the last normal payment beginning April 2018, it would have seemed the overcharge was sorted, the correct - normal billing amount was paid and that was it) BUT if Vodacom want to give me free money again in future, I might just take it!

THEN! now in April 2018, it was decided on the line 072060* which was due for an upgrade in August 2017, we would now upgrade. Even though the UG sms kept coming back saying "there was a problem with getting my upgrade details" (that was because of the 084 upgrade cockup), an online application was done, reference numbers given by Vodacom etc. and it went off successfully. The primary owner of the account was contacted to verify the order and when asking Vodacom as a matter of interest what number had been upgraded due to the past problems we are told the 084 657 * had been upgraded! and not 072060*.

NOW! how does that work! You can't get things done properly at an agent on the ground, neither can you get it right with an online app! We have not received the new upgrade handset etc, and will not sign for it if it does arrive and also the problem we were told... you guessed it: "Has been escalated" and as of today, nearly a week later have heard nothing! I am sick and tired of this total disregard from Vodacom and as far as I am concerned, I will stay with my old month to month contract and Vodacom can go get stuffed! After many years with Vodacom, this is a very poor show!

My third contract number 072 970 * is coming up for an upgrade AND guess what! There will be no upgrade with Vodacom! I'll make sure of that! I will continue to do research, homework, suss out other providers and could switch and migrate anytime plus I will continue to slate Vodacom and their pathetic service to all and sundry every chance I get. Why? Because its my right and its also the right thing to do! The social media platforms are wonderful tools to use and believe me, I use them!

Good day Vodacom.

I am a loyal Vodacom customer, who has only ever been with the Vodacom network. Recently, however, I have been quite disappointed by your service though.

I purchased a new S8 Samsung galaxy about a month ago, which then had a software malfunction. On Sunday, the 2nd of April, I sent the phone in for repairs from your Welkom branch in the Goldfields Mall. I was told that my phone would possibly be ready by that Friday (6 April) and if not early the following week. I was traveling to Cape Town on that Sunday so phoned your repairs Centre that Friday to arrange for the phone to be sent to Cape Town. During this phone call, I was told that the parts for my phone had been received and that my phone's repairs would begin that day. I then phoned the following Tuesday (10 April) to find out what was happening with my phone. I was then told that the parts were recieved the previous day (Monday) and not in fact the previous Friday and that the phone's repairs would only begin the following day. Today, I once again phoned to query my phone's repairs, only to find out that I will only receive my phone next week Wednesday (18 April).

I spent a great deal of money at Vodacom and expect top quality service in return. The repairs of my phone have taken 7 working days longer than the initial promise. Regardless, of whether I had changed the return destination, I would have not received my phone last Friday or early next week. It is a great inconvenience to be without my phone for this long and expected more from the Vodacom Brand.

Megan Males