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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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Newest Vodacom reviews & complaints

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6:59 am EDT
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Vodacom poor service

hi, my younger sister bought a laptop LONOV mix 320 more than 4 weeks ago at Maponya Mall vodacom shop and she was assisted by Mpho.
she was told that they will contact her once the laptop is available - to date no one has contacted instead she's the one making follow ups without any satisfactory feedback.
today the 23rd I'm calling as she asked me to follow up for her because she can't always go to the mall or call because of its costly. when i called and spoke to Mpho wanting to know whether the laptop is available or not. he said he cant disclose that since i'm not the account holder. i later phoned wanting to speak to the manager ans was told she / his busy. i asked to be kept on hold and few seconds later the call was dropped.

this is pathetic service at its best, please can you intervene as my sister needs the laptop urgently for school and no satisfactory feedback is received from Maponya Mall Vodacom

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R
3:12 am EDT

Vodacom service being charged wrongfully for 3 years and no refund

I have a contract with Vodacom for +- 10 years and previous to my recent upgrade, I had an iPhone contract, this came with a data charge special for 3 months at R218.oo per month for 1gb, it was meant to fall away after the 3 months promotion but was charged to me up until July 2018. I have many times contacted Vodacom and went in to the store to rectify the problem, I have spoken to Supervisors and no such luck in refunding me my money which amounts in the thousands. It was confirmed in January by a Vodacom Solutions employee that in the range of R5000 was to be refunded to me and was out of his budget to authorise, I have been ever since calling and emailing for the problem to be rectified and refunded. Vodacom has given me reference numbers and also sent more notifications that my query was resolved. They have refunded me R1000.00 but that is not the entire amount that needs to be refunded. I have had no joy from calling or emailing Vodacom and have lost faith in their services and would be my last contract term with them.

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2:02 am EDT
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Vodacom coverage and call quality deterioration in benoni

Over 10 years ago we were able to Skype with full video from our office/home in Rynfield Agricultural Holdings, Benoni.
However the signal strength in our area has progressively deteriorated to the extent where we can no longer even receive or make voice calls normally.
As we have been without Telkom landlines since approx Sept 2010 (when replacement of stolen cables ceased) cellphones are our only option.
Typically our phones show 1 bar or no signal at all. However after trying to make a call (which fails the first time) the signal suddenly improves (most times - not always). A second or third attempt is then usually successful. However, quality remains poor and calls are frequently cut. Similar things happen with incoming calls. Few callers can reach us. Our phones ring, but when we answer there is no connection. Multiple call attempts are required. Often when this happens we receive a "network unavailable" message. The phones are then kicked off the network and have to be restarted in order to reconnect. This is impossible to live with under normal circumstances and frightening in an emergency. Needless to say anything containing video or pics (eg WhatsApp) is almost impossible. We are approx 1 km from Linmed Hospital. So not exactly in "the sticks".
We have been Vodacom clients since the inception of cellphones in South Africa and pay a fortune for a premium service from the biggest networks - and in the economic heartland of SA - i.e. GAUTENG.
Why do we not receive the service we pay for? We are repeatedly told how much "better and faster" it is now. This is nothing short of a blatant lie.

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8:12 am EDT

Vodacom prescribed debt and still listed

Account number : i1035697 is prescribed debt and needs to be removed from mrs mm terblanche name.
This prescribed years ago and is prescribed debt. Please remove from the credit bureau or you will leave us no choice but to report this to the ncr.
Please also let me know what is being done.
Mrs mm terblanche is also now retired. And this is not right to have her listed as no judgement has been passed.
This is also more than 3yrs. This is prescribed debt.

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7:05 am EDT
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Vodacom awaiting on 32gb memory card

Good day

I have applied for the Samsung Galaxy J8 on the 10 August 2018 and got it after a week as the shop did not have it in stock where I had to call them to hear if the phone has arrived yet or not. The sales lady "Ivangelique" said she will give me a call about the 32 GB memory card that I am still waiting for as it comes with the phone as advertised on the back of the new deals booklet. After a week and I am still waiting for it and every time that I go to the Shop she keeps on telling me that she is still waiting to hear from Head Office about it.

Can someone please assist in this manner as Customer Care said I need to speak to "Ivangelique" as she is the one that helped me.

Regards
Morne
[protected]

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6:15 am EDT
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Vodacom account collection

I changed banking details, called the call center twice to change my account details and in all instances I asked them to deduct the money but nothing has been done after a month and now my phone is blocked.
I need to make calls .

Vodacom call center is becoming a joke, if there's challengs on technicalities I'm supposed to be notified.
Please fix this and this must not happen again.
Lastly I can't pay for reconnection fee as I was never at fault.

+[protected]

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8:59 am EDT

Vodacom defect on contract phone still under contract

I have upgraded my cellphone and received my IPhone 6S and while under contract, the phone died. Only to find out that Iphones only have 1 year warranty (which was never told to me) and I have 9 months to pay off this contract with no phone...which I am paying for

I sent it to IPhone doctor only to tell me that it would cost me R5500, 00 to fix the phone but I have to still pay it every month and it is a defect from IPhone and no one wants to help me here.

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8:46 am EDT
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Vodacom vodashop in baywest port elizabeth

i have been recieving the worst kind of service from the staff at this shop.

i had signed a form to take out phone insurance to only find out it was not processed and my phone is not insured.

micheala one of the staff tells me she doesnt know what to do and and completely ignores me and goes off to stand by the door where she laughs away with her colleague samantha..

if this is not sorted i will cancel my contract with you guys and if you try to black list me because of your mistakes we can take this to court i have all my relevant doc and phone call recordings. i regret ever taking up anything with vodacom. i am disgusted by the service i have received from the staff at the shop.

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4:09 am EDT

Vodacom services

I have had many issues and have asked for callback on numerous occasions, and not even once has anyone called back regarding any issues I have. Does Vodacom's service department even exist on their website?
Poor service and no support. There is no way to contact Vodacom directly without going in to a branch. How are we supposed to sort out issues when Vodacom doesn't do anything they say they will on their site. We can't all make time to go into a branch for every little thing we need help with.

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3:33 am EDT

Vodacom upgrade department

I did an Upgrade on Sunday the 12th of August, on Tuesday i called to confirm i was then told there is no upgrade done on my number i was told i didn't qualify and i should go to the store. I called again cause i couldn't believe what i just heard only to be told something else again the gentleman told me an upgrade was done to a package i never agreed on and no device. He then canceled that incorrect plan and did the upgrade afresh i was told i would be called, there has been no calls since and when i call in they said i have been called on numbers i have no knowledge of but i am not being called in my current normal number, please assist i have been on Vodacom for 6 years and this service is unacceptable.

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Malini 123
, ZA
Sep 26, 2018 1:20 am EDT

Guys my suggestion is since they do not take us serious and we are paying for these fees why don't we complain to carte blanche website and get our issues addressed and our money back, this will keep happening and these institutes will continue to bully and take our funds unless we stand up and speak for everyone and get things right .
https://carp.co.za/add-suggestion

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R
2:07 am EDT

Vodacom upgrade complaint

Good Day
I was at vodacom Vanderbijlpark on wednesday to do an upgrade, i took the 2 for 1 deal on the Samsung J5 prime, just to find out they do not have any stock available. thursday morning they phoned and said that it is on back order as the demand was to much. Saturday i phoned and the lady said that they received a mail on wednesday that those phones was discontinued. How come they never let me know about it. Today i phoned them and said i want to change the phones to different phones. i decided that i want to take the deal for the LG V30+ with the LG Stylus 3, the lady says she has to order the stock as they dont keep them in store. this is [censored]. why advertise something when you dont have the stock for it...
I would like to get something that htey have in stock for the same deal that i originaly want. i dont want the J5 anymore as i researched that it is a problem phone. if possible i would like the Huawei P8 lite 2017 for the 2 for 1 deal. they can contact me on [protected] or on land line [protected]

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3:30 pm EDT
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Vodacom vodacom worst of all

I have still such an extremely awful experience with Vodacom! Since i bought the LG Q6 in Oct lat year i had a broken phone. No positive results up to now. I had so much stress with vodacom i was admitted into hospital for 2 days. The wifi modem also is not working. I am paying every month since Feb for service i dont receive at all. What am i paying for? What about my broken phone? Rudzani at least try to help me. All the others is outright rude and make as if i am the problem. But it is Vodacom who are not able at all to deliver on their so called promises. I am posting on fb brought band and gumtree abd all over including hello peter what a terrible service provider Vodacom became. I am utterly disgusted

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1:08 pm EDT
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Vodacom service and attitude of staff towards the public

Why are Vodacom staff so unfriendly? When one walks into a Vodashop one would think that someone had died. No friendly greating, no can I help you, just blank stares.
I have complained about the same problem at least 4 times. Every month I have the same problem. The problem is that they use my newest data before my old data is used up. At the moment my September data is being used before my August data is finished.

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3:19 pm EDT

Vodacom [protected]/ec-1kj2-2ozc9w number disconnected since 1aug208

1)Company requested change of ownership to personal account of employee
2)Vodacom(Nonhlanhla V) confirmed that number will change to prepaid on 1 Aug.
3)Instead number disconnected on 1 Aug to date; a business number!
4)Numerous emails, telephone conversations, misinformation, misdirection, including to buy sim new contract sim card(Thabisile) etc. have yielded no solution
5)Global company business impacted, business cards contain number.
6) Two sim cards bought, one contract sim card and a prepaid sim card, but I need the number restored.
7) Email copies available,

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1:39 am EDT

Vodacom no point of effective contact to remove my daughter from my account.

I have had my account with Vodacom since the 1990's and over the last 4-5 years had my Daughter Kristine [protected] on my Contract as part of my Divorce agreement, this has now ended and she has to go on her own and have her own account and must be removed from my account with imediate effect.
But I can't get anyone at Vodacom to do anything all I can get is a electronic voice option which is no help and quite frankly useless, and no help with real life issues.
My Account No is I0054864-7
My Cell No is [protected]
I am now in the United Kingdom.

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8:13 am EDT

Vodacom I upgraded my cell phone

I contacted Vodacom by phone approximately week ago to ask if I could upgrade by cell phone. I was told I can and the consultant proceeded to assist me telephonically. I was told that I would receive a sms confirming the upgrade. The sms did not come that day but I realised that evening when telling my son that I was busy upgrading my cell phone that he had received an sms to his phone. (I have been the main member for a number of years and always had a Red plus package, and my son who is 19 years of age has a much cheaper contact under my name). I was alarm and disappointed. I was firstly concerned that the wrong contract was being upgraded and secondly disappointed that a day had passed that was wasted since my son had not known to respond to the sms that was sent to him in error. I called Vodacom Customer Care that same evening and was told that they were not able to inform Upgrades department that the main account holder was incorrect on their side. They said I should call Upgrades the following day. I cannot understand why Vodacom Customer Care cannot inform another department under their own umbrella regarding an error. Why should the customer call again?
After informing Vodacom again that I am the main member and confirming that my contract was being upgraded and not my sons, Vodacom again sms'd my son the day my handset arrived. When my son did not respond, the consultant from Ram Hand to Hand couriers tracked me down by phoning my ex-employer to check if I was still working there so my phone could be delivered. When the delivery happened (fortunately I happened to be home by chance) my address was incorrectly spelt. A comedy of errors. I then called Customer Care again to inform them that they still have the wrong information about the main telephone number. I then preceeded to go to Vodacom Somerset West Main Road to ask them to transfer my information from one handset to the other and while I was there I told the consultant helping me that I understand that my son's contract is also up for renewal and while I waited for the data transfer I asked to see a book of the current offers as my son is an i-phone fan and I wanted to check what was on offer. While looking through the booklet, I saw that there was an offer on upgrades to a Samsung Galaxy Note 8 (which is the phone I had just upgraded to). I saw that a voucher to the value of R300 was being offer for the purchase of a genuine Samsung product such as a screen protector. I asked if I could qualify and the consultant said I should call the upgrades dept. When I did, I was told that I don't qualify as I purchased 'online" and the offer is only for customers who visit the Vodacom shops. There is no where in the book where it states this. To me, Vodacom is Vodacom. I had to call Vodacom upgrades, order the phone, go through all the errors made by Vodacom, wait for the phone to arrive and then couldn't understand why I was not able to qualify for the R300 voucher. I will in future encourage people I know not to call Vodacom to upgrade but rather go to the shop where the service was very friendly. I have been a loyal Vodacom Customer for years and am extremely disappointed in the bad service received.

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6:17 am EDT
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Vodacom airtime and data gets taken

I load Data and Airtime once a month. I don't switch on my phone during working hours since I am not allowed to have phone on. When I get home I use Telkom Wi-Fi to check for WhatsApps and I use airtime if I need to phone for emergencies. My airtime doesn't even last me a week and it's gone.

How is this possible? 1g data also gone within two weeks. Can you please investigate and let me know what is going on? I request a refund on my phone please.

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Update by 252
Aug 16, 2018 6:09 am EDT

My airtime and data gets taken off my phone without my phone being switched on. My work require that I am not allowed to switch on my phone during working hours. Once I get home I do not phone on my phone and using telkom wi-fi if I read whatsapps. I am seriously unhappy with services given to me and seriously consider taking my business to Cell-C. Can you please investigate and refund me?

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4:02 am EDT
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Vodacom application for a contract

Good day. I hope that you are well. On the 9th of August 2018, I have applied for a contract with Vodacom, the phone applied for was a Huawei P smart, for R249 a month. It was partially approved for just a sim, the Consultant Roderick at the CradelStone branch, advised that he will send the documents through for review, and get back to me. Each and every day, I need to contact the Vodacom offices to follow up, Vodacom never contacts me, for updates. Since then I have also received an sms to say that I have fully been approved, but the wrong phone, for a Samsung J1. Roderick from Vodacom advised that there was an error, and he doesnt know how to fix it, Can some sort of manager assist him, in order to get the right phone onto my name, in order for me to get the phone that I have actually applied for. A full week has lapsed, and still I have not received my phone, and the contract is not in place. Is Vodacom going to help me, or not?

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8:47 am EDT

Vodacom upgrade

On 9 August 2018 I upgraded to a new cellphone Samsung J4. Two days later I went back to VodaCom Canal Walk to explain to the manager that this particular cellphone doesn't have a notification light eg. receiving messages. I sed to him I want to take this cellphone back but he refused because I already used this cellphone. My contract plan changed from Smart S+ to Smart S. Now I'm using my previous cellphone which is Samsung S5 mini. Meaning I pay will pay more as from next month as before.
What am I suppose to do about this situation?

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7:13 am EDT
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Vodacom incorrect billing

discovered that I am being billed for some kind of entertainment service. I NEVER subscribed to anything. On my bill it shows as "VodafoneL p-squarem-games-c-01" This needs to be stopped straight away and funds need to be returned to me. I dont know how long this has been going on. My number is [protected]
Please contact me at [protected]@hotmail.com

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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