Vodacom
reviews and complaints

My cellphone that is used by my fiance was transferred into his name as i was due for an upgrade. He opted not to go for a new device and chose a plan which is supposed to be R 375 per month. We now got an account for R 800 odd. Please advise what is happening as i have emailed customer care but no reply as yet.

We need someone to contact us to resolve this issue

i am in shock from the treatment and capitalistic mannerisms of vodacom.
serving me with an open contract on a upgrade that i did not ask for. to charge me with an excessive bill of R5000 in the second or third month of my upgrade. my line gets disconnected and my number bard. i would like my top up package reinstated and my bill reduced. i have been a loyal vodacom customer for over 6 years where as i get treated like a animal. no resolve but more over charging. what has vodacom come too.

ill be lodging a complaint with the NCC and our case will be taken from there.
my number [protected] has been my number for over 6 years. and wont take loosing it to inadequate administration.

LCS

We spoke with Andiswe on your customer care line and she told us to contact the Vodacom Legal department - which was done on 3 July 2018. We followed this up on 5 July and by 9 July, we have not recevied any response other than an automated email, promising feedback within 3 working days (we are on 4 working days and counting...)

My father passed away on 26 June 2018 and we included his death certificate, ID and Vodacom account number on the email. This contract expiry date is January 2019.

Upon enquiry to Vodacom Customer Care about the process to cancel his account, we were advised as follows:

Option 1: Transfer the contract to another family member
OR
Option 2: Pay penalty fees and close the account.

The following went to the legal team and we are yet to get any response from them:
1) What is the process and supporing documentation required for a deceased account holder
2) Were we correctly informed that in the likely event that a Vodacom account holder's death does not perfectly align with his/her Vodacom Contract Termination period, it is the responsibility of the family to continue to pay for the duration of the contract? (Even in the event that no one might use/require the service?)
3) Should the Consumer Act not protect the family to at the very least give a 30 day notice period to bring the account to a close, given that we don't get to chose the untimely death of our loved ones?

Regards

Mrs F.M. Van den Berg passed away on 2 February 2018 and I am the Executor in the estate. It took me more than 30 minutes to obtain an address where I can report the estate to. I have yet to be successful in this instance. It is absolutely ridiculous that a company as big as Vodacom does not have a simple facility where a deceased estate can be reported to or even an email address. The cellular number involved is: [protected]. Contact me if you want any further information: [protected]@riclaw.co.za

Vodacom 4u in secunda mall's customer service is PATHETic and staff are so rude! 3 weeks ago I went there to open a contract and since then they havnt done anything. Full of excuses and put the phone down in your ear because they have got no clue of what is going on. I wont ever recomend vodacom to anyone else again! And I will get a new service provider on ALL of my stuff and bussiness

My line is due for an upgrade as from 30 June 2018. I contacted Vodacom on 5 July 2018 and was informed that something on my profile is not right, so I do not qualify for an handset upgrade. 2 years ago I had the exact same argument and I feel that this is not fair towards me, the "dear valued customer" as they stated in the sms message that the sent to inform me of my line that is due.

My account has been paid on time per debit order every month, but this is the treatment I receive from my service provider.

I AM NOT A HAPPY CUSTOMER!

Jaco Gerritsen
+[protected]

I did have an upgrade at Forest Hill on 28/06/2018. In the June/July booklet Vodacom offer a R500 off Samsung S9 Original Accessories.

I did phone Vodacom customer care and they cannot assist me because it is the decision of the store if they want to give the offer. How is this possible if the offer is advertised.

No body in the store can assist me with this offer. I did phone the store manager and he don.t return my calls. This is very embarrassing standing in the store and query this offer and no one is aware of it. As a customer you feel like a fool.
On the very same day I did have an upgrade @ mtn and without any hassles they explain to me the upgrade and they also offer a R500 off on Samsung accessories.

Good day, I'm having a serious problem with Vodacom, my phone always go to Emergency calls Only on its own everyday for several minutes without my control, there is nothing I can do when it goes to the Emergency Calls Only mood except for rebooting my phone. I loose a lot of call because of this problem, I'm always around people who are using Vodacom and they do not experience the same problem that I am experiencing, my phone is a dual sim card user, I have tried to switch the sim card to check if my phone have a problem however it was giving me the same problem with Vodacom sim card, where by the other sim card is working perfectly fine that proof that my phone is fine doesn't have problems.

I phoned Vodacom and the Consultant advised me that she have reset my card and I shouldn't experience any problems, after two weeks I had the same problem. I called Vodacom help line and the second Consultant told me that they do not reset the card, which means the previous consultant was lying to me. She advised me to change my sim card, buy it from recommended retail shops and do a sim swap, I did as she advised me and still experiencing the same problem.

I then called Vodacom help line again, spoke to another consultant and he promised me to reset my sim card and I have received the message saying " Your Vodacom divert have been activated" and another one saying " Your barring password has been reset" He then promise me that my sim card should be fine no more Emergency Calls Only, 15 minutes after resetting it I experience the same problem.

I called Vodacom help line again, asked for the same guy who helped me however I was denied the privilege to talk to him cause I thought he understood my problem and was avoiding to repeat the same story over and over cause every time I call I speak to the new Consultant. However I repeated myself and was promised that the matter will be escalated to the IT department, only one lady from the Vodacom technical department called me and couldn't solve my problem. Till today I'm still experiencing the same problem and I'm the only one having this problem cause people around me don't have the same problem.

I am not happy with the service I'm getting from Vodacom, I've spoken the Team Leaders and Technical guys however not able to assist me and now it have been quiet seems like no one is no longer helping me with my problem.

I'd like to give it one more chance before I can decide to move to the other service provider.

Allan Khosa
[protected]

I have several accounts with Vodacom. At the end of my (tablet) contract [protected], I requested that the account be closed (Oct 2017). Vodacom sent me a mail confirming that I still owed them R2, but they will deduct it as per existing/previous instructions per debit order from my account on 1.11.2017. Vodacom did not. As a credit manager myself I do credit checks on myself to see it there is nothing untoward going on. Needless to say, I found that Vodacom listed me for being 6 pmts in arrears (albeit with R2). After several calls to Vodacom in order to resolve and paying the R2 just to get the account closed, I requested to clear my record with the various credit bureaus. Hours and hours on the phone being transferred from pillar to post, I finally got a letter from Vodacom to confirm that my account paid up to date. REALLY? DON'T YOU UNDERSTAND? I want the record of the poor payments also cleared. Even though the account now shows account up to date, it still reflects me as a poor payer. Before end July, my work requires me to provide copy of credit record - a clear record - as I am a Credit Manager and this is critical as I could lose my job/mandate. I want this on record, if this not resolved to my satisfaction and I have any problems regarding my employment, I will take this matter to the ombudsman & my lawyer for defamation. I still have 3 contracts with Vodacom, but it is doubtful that I will be extending them.

After payment was done to vodacom you still locked my phone . I did sent proof of payment to you. My wife phoned to sort out the mess but was told that you will see if you going to unlock my phone . In that respect i will see if i will pay my account . I will proceed with legal action against vodacom for stealing money from me .. i would like to resolve this matter asap . I have been a customer of vodacom for 14 years ...

Goodday
I received a email regarding a package from vodacom to be delivered by ram couriers.
They had a home address and there is nobody during during office hours full time.
Therefor I send a email to 3 differnent email addresse to do the change.
This morning I received a email that I have to log in for a new ticket.. What does that mean and how do I log in>
When I phone ram they told me that only vodacom can do the change in delivery address.. So far, I could not get hold of your customer service because I am in namibia for the holidays.
Ticket nr: # 426762
K 0918375
I am a vodacom contract holder for many years already.

Can you contact me perhaps
Thank you
Margaret

My number is [protected]
I had a contract and it expired and then I was on month to month bill until I got a call from vodacom saying they have a discount for me in july 2017, I was paying r110 and to be paying r99 so I agreed not knowing I was being given or upgraded to a contract that I am not aware of
When times goes without me paying r99 I thought maybe the deal was off or what we talked about was null and void but to my surprise I was told I upgraded
The ref number :[protected] I complained only to be told that this query is closed and I was charged accordingly nobody even bother to call me and hear my side of the story and I was told it was r99 plus vat and on the phone I was never told about any vat
Vodacom seems to be debiting my account but not resolving this issue and I am gonna escalate this and take it to the media if I have to
This is unlawull and its fraud that I am tricked into renewing a contract unaware
My number is [protected]
I have another complaint I am also gonna write

After a year I am still paying for a funeral cover that was automatically added to my upgrade on my cellphone contract.

Every call centre agent gives another number and another meail and advises totally different to the next and they ve even given me the emergency number of ER to call!

Now Vodacom life is involved and there are 3 agents that have requested my statement to resolve and I still wait for a reply.

After hundreds of emails and phone calls I still wait - now i refuse to pay that amount on my invoice and I get your account is in arrears phonecalls at stupid times of the night!

I upgraded from a Samsung Grand to a iphone 7 plus in June 2017.
Five months ago my phone's battery started to go flat very fast,
I purchased a battery pack to help when I were travelling.
Yesterday, 02-07-2018, I decided to seek help at the Vodacom Shop at the Garden Route Mall in George. I were told that the battery has only one year guarantee on it, I know I were late for a year guarantee, but I did not think about this. My battery only last for +- 7 months, I think that the Samsung is a much better phone if I compare it battery wise to the iphone. I were told that the battery replacement will cost me R2000.00, now for a pensioner this is a massive cost lay-out
How can Vodacom assist me on this?
Thank you
Kind regards

I did an online upgrade afterwards found out I had to sign for the phone on delivery myself which was not possible so I phoned customer care and told them to cancel the upgrade. I would do my upgrade in a Vodacom shop. I phoned in they said that the cancellation was done so I traveled 250km to my closest Vodacom shop do my upgrade online to find out the cancellation had not been done. I have phoned every day since the 16th of June and every time they just tell me it will be done and it will show the next day. I'm fed up with Vodacom

Good Day
My Name is Lydia Mpe, ID Number [protected] . I have been on Vodacom Contract package since 2001 without any challenges. On the 15 June I visited Vodacom 4 U Alberton City Mall. I went there to upgrade my line [protected]- A gentleman by the name of Puseletso helped me with the upgrade which I was happy with. And I told him I was visiting Telkom to go take out a Wi-Fi contract, he then told me about the Vodacom Wi-Fi Contract when I will get 30G for during the day and 30G for at night . He even explained in Sesotho saying 30G Motshegare and 30G Bosiu. I said sure that is a good offer. I then signed up for that Contract on the 15 June 18. On the 24 June I realised that I am unable to connect the router and I called Vodacom Customer Care and I was informed that I ran out of my day data and I still have 15 G Night Owl data. They explained that the contract I have is 30G day data and Day starts from 6am and until 23h59pm (Midnight) .I was shocked because Puseletso did not explain that to me. I went to him on the 25 June to return the Wi-Fi router and asked him to cancel the contract because he misled me into taking up that contract. To date he has not given me any feedback and when I call him he tells me he is still waiting for feedback from Vodacom Head Office

In july of 2017 I ported from vodacom to cell c, but agreed to pay to the end of my contract which was in sept 2017. When vodacom confirmed with me if I am porting I said yes but not to worry I will honour my contract till end sept 2017

May this year 2018 I was going through my statement, and guess what vodacom was still taking their money. R334.

18/5/2018 I spoke to one of the consultants tolosello an explain the whole scenario he gave me a ref no 1-34170470724106 and assure me all will be sorted and I will get a refund..

4/6/2018 I spoke to another consultant piet he said a refund from january 2018 had been passed on my account, I explained what am I supposed to do with a refund if I don't have a cell with them, he then said I would be refunded in my account, I told him I am not happy with that they are only going to refund me from january as they took money from oct 2017 he assured me he will send the stuff though to cancellations

18.6.18
Spoke to consultant same as above not happy ask for the supervisor and along came kinsley / kingdiwle (not sure which one was the consultant and which one the supervisor) no clue of customers service rude and arrogant.

Still waiting for any form of feedback..

Went to my bank at the end of may returned the debit order of 334.60 and put a stop order on it

And guess what this month you took it again but only r104.19 I am try hard not to actually call vodacom what they are as you say I will say unethical behaviour

Mr ea de wet [protected]
Account number i0389154

To whom it may concern,

I am writing to lodge a complaint with regards to a product that I bought from Vodacom.

I purchased a Wi-Fi contract with Vodacom during December 2017. The deal consisted of 5GB day bundle and 5GB night bundle for R99 per month.

Since I subscribed to this deal in December I have received 3 faulty WIFI R216 Router's. I have handed in the faulty router 2 times and the third one I received last week, together with the other are exactly the same. You charge the router and a few minutes later the battery lights start flashing then subsequently the battery dies.

It is now 1 July 2018, I have not had a working router since I purchased this product. Vodacom has not offered me a replacement modem, plus if I did not have a device of my own for which I was able to use the sim, to enable me to use the data, I would not have been able to have access to WIFI during this period.

I find it unacceptable that Vodacom find it in order to simply replace this router with the same faulty router/product every time.

My product is still under warranty, and I would like to demand that a different (WORKING) router be sent to me.

I have spoken to various colleagues/friends/family that use the same product and have experienced the same problem, (Some of whom I recommended based on the initial impression of the deal).

I am willing to take this matter to the newspapers, as I have recently moved to Vodacom from Cell C, and do not find that Vodacom is worthy of my business if this is how they treat their customers.

You can contact me on [protected] or [protected]@hotmail.com.

Regards,
Stephan

Good day

My name is Rendi. Cell no [protected] .I am really pissed with the service I've been given by your product. I've bought aNokia 3 cellphone on contract last year August. I've send it for repairs 3 times already last month, and it is still giving me the same problem. Now it has started again so I have to send it back for repairs for the fourth time which means I will have to spend two more weeks without a phone and it will be fine only for 2days and I have to send it back again. I am really tired, exhausted and angry by the treatment vodacom has been giving me. I am paying every month for the phone that hardly operate.

Way did vodacom remove the dual sim function on the Huawei P Smart phone?
They let us buy the phone but do not tell us about features they removed. So now we are no having the full features of the product. Whats worse is that they do not want fixed it and give to you with all the features. This is wrong. We pay the same price as others.

I want my fixed. I want all the features installed in to it. This is not far.