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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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S
4:49 am EST

Vodacom auto-subscription

I was subscribed to to services without my consent.
I call your useless contact center and I am being told I subscribed ? Really how the hell would I randomly just decide on services that I am not using ? Am I that bored ? i can access videos from my phone without any need of any subscription why would I be be stupid enough to choose to require a subscription if I have the capability?
Please show me where I provided consent to subscribe or refund my airtime! I have been a Vodacom customer since the early 2000's and this is how I am being re-payed ?

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K
12:40 pm EST

Vodacom screen protector

My phone screen cracked, and I fixed it u, and u know how much the tablet screen is very expensive, and I put in the screen protector to protect it. Only to find out its not charging and I went to the vodacom repair brunch at maponya mall. The couldn't fix it they gave me the new phone. They exchanged it with no screen protector and its very expensive guys. I asked the manager if they can kindly replace it but he said he can't help me they not allowed to, telling me with the sad face and left me. He gave me the number of the repairs they also said the same thing. The manager said they could not remove it because the staff would brake the phone. Iam very deeply disappointed coz I fixed the phone very expensive and at the end I get out of the shop with the sad face. I understand the rules but I feel I've been robed. I didn't know I will get the new phone. Simon the manager his very rude he doesn't understand his customers his arrogant. I even shared a tear coz I spent too much on the old phone at the end I end up having a sore heart.

I have been loyal I've never used any network but voda only and this is the second time. U won't go hungry but I really will just leave vodacom in peace. Not that I will get best service at other networks. Or I will just not buy any thing at that brunch never.

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5:58 am EST

Vodacom no feedback or communication from the upgrade department and vodacom customer care department

I am unable to get through to the upgrade department to follow up on my query. The message says that I’ve exceeded my call limit to the 082 1959 number. I need urgent feedback because I would like to upgrade.

The Consultant advised me last year that I can take out a month to month data package and if I decide to upgrade, I can do so at any time. I was planning on cancelling the contract but was convinced by the consultants to take the month to month data package. When I decided on the 08 of February 2017 to upgrade, I was advised that I’ve upgraded last year in April 2016 and that it was a 2 year data contract. I have not agreed to a 2 year contract.

I Phoned the upgrade department, they've a call and retrieved the conversation that i had with the Consultant in April 2016. I was advised that they will contact me within 24 hours to seven working days but as off today no one contacted me. I've also e-mailed vodacom Customer care department, no response.

Your urgent response in this regard will be highly appreciated.

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5:41 am EST

Vodacom samsung galaxy j5 my facebook and whatsapp

On the 11th of Feb 2017 I went to Vodacom Mall of the South upper level. A gentleman by the name of Siya tried to assist me he wasn't interested to help me he said if I raise my voice in in matter he will not assist me because he done it before to other customers those were his words to me. The store refuses to give me his surname. In the end another gentlemen assisted me.Needless to say when I got home an hour later the phone was doing the same thing. I am on a top up contract with them. The phone doesn't use my available data for Facebook and Whatsapp. I can't see any pictures or go into videos. Why am I paying a subscription every month because now at the end of Feb my data of 1GB will fall away. I then contacted their customer care 111 and was cut off 4 times in the 7 calls I made to them. In the end after more then an hour on the phone they gave me a reference number that was assigned to an IT Technician. Five days later I received an sms to say that the problem is solved but just the next day I had the same problem. I called 111 on the 17th of Feb 2017 again and they logged the call on the same reference number, well I am still waiting! I can't give the phone in I do not have another phone and I am women alone driving and I live alone.I can't stop my debit order because then I won't be able to make calls they will cut my phone off but it is fine for me to loose all my available data at the end of the month when it expires. This isn't fare. The people at 111 is very incompetent and why do they cut you off? My contract isn't even a year old yet. [protected]

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4:38 pm EST

Vodacom no service no reimbursements promised vodacom south africa johannesburg

I changed my package April 2016 to no avail. I paid more than my contract and was assured I'd be re-imbursed to no avail. They made an error with my package 3 times 2016 it was never resolved or sorted. I was continually harassed by Vodacom to no avail and at one stage they even disconnected me. I changed my package again effectively 1 Jan and my old blackberry nor my new Samsun is still not activated. I have not been able to email, what's app since. My old phone is supposed to stop and my new Samsung would then be activated to no avail. I have paid for reconnecnnection, additional SIM cards, subscription activation fees etc etc and assured I'd be re-immured to no avail. I had called Vodacom numerous times per month to try resolve to no avail I was told to go to a branch. I had been to Fourways branch more than 8 times who on the last visit said they had done everything they can and advised to deal with Vodacom directly as they don't know what else to do. I went to Vodaworld Head Office 4 times Dec/January, emailed and followed up to no avail still my new phone is not activated can't make calls or email? No one has come back to me despite promising to resolve ASAP. I have still not been re-imbursed for my over payments and all the additional I paid in good faith with the understanding they would pay me back. I was also promised in Dec 2016 that they would reimburse me an additional R2000 for the trouble and for the past months to no avail. It is 2 months later and still not resolved.

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2:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom upgrade and billing

Good day

I requested an upgrade on my current vodacom contract on 11.02.2017 via vodacom online. I received no communication nor phone call from Vodacom confirming upgrade has been processed. I followed up on 13.02.2017 as was told a consultant would get back to me. The afternoon of 13.02.2017 a consultant phoned me to advise that my request has been processed and mobile unit would be couriered to me.

Upon inquiring when this unit would be delivered to me and further inquiries regarding CI, itimised billing etc I was told I must call vodacom once I have received my new mobile. I received my mobile via courier service on 17.02.2017. I activated my new mobile at vodacom canal walk on 22.02.2017.

Upon checking my bill via vodacom app I noticed that vodacom was charging me for 2 x contracts ( old contract rate and upgrade contract rate) and that my total bill for the month is more than R3000.

I contacted vodacom on 22.02.2017 at +- 22h00, 30minutes later this discrepancy is still unresolved and call centre agent is adamant that my bill is correct . A service request was logged by the agent which informed me that vodacom would respond within 24hours to 7 working days.

Needless to say the service and professional received with my upgrade has been poor and quite disappointing.

I would appreciate if vodacom could take the time to contact me to resolve this matter urgently.

Very unhappy customer

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8:46 am EST

Vodacom vodacom not able to assist me with contract upgrade

I phoned vodacom on 20/02/2017 to assist me with a upgrade my current contract to a bigger contract with a device (Samsung Galaxy A5 2017)for R379.00, earlier that same day i activated my international calls as i am traveling to different country next week. I was then advised that they can not process my upgrade because of my international call that i activated online status is still showing pending.
I am so frustrated with Vodacom as i get cut of, or get transfered to a different agent, this is very unprofessional. i been spending hours on the phone for 3 days now and still my problem still is not resolved.

I am really unsatisfied with vodacom service

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J
8:32 am EST

Vodacom management of my account

On 17 Feb 2017 I 'merged' my two Vodacom mobile phone accounts into one (the one had been in my name and the other in my husband's). This was done at Vodacom World in Midrand. (The staff were very helpful and I don't blame them for what follows) When the process had been completed, a credit limit bar was automatically activated due to the existing cell phone having a cap on expenditure which had already been reached. So far so good. But for the record – our family had never owed Vodacom any money in all the 17 years I’ve been with them, nor were the two separate accounts in arrears before we merged them.
Vodacom World was not able to increase the credit limit, nor lift the block on the 2 phones now together on my account, and did not suggest that I could pay an amount in lieu of the surplus expense now reflecting on the account. They advised following up the next morning (a Saturday) at a Vodacom-shop, which I did. The shop did not know what to do, and advised phoning the Accounts Call Centre, which I did. I was told that it could only be sorted out on Monday.
My daughter uses the one phone, so both my daughter and I were rendered phone-less over the next 4 days. We happened to be travelling over the weekend, and had to phone repeatedly to have the block temporarily lifted. I then phoned the Accounts Call Centre on Monday morning, was told that it would be sorted out within "24 to 48 hours". I was also then told to phone Customer Service to log a request to increase the credit limit and unblock the phones. I did, and was given a reference number.
I phoned after 2 days (and more than 48 hours) to enquire because the phones were still blocked. The Accounts Call Centre then told me I have to pay R2390.74, which is surprising as I had been told repeatedly when I phoned, that there was nothing owing on my account! Next I phoned Customer Service again – I was told that I had logged 3 requests in total and I simply had to wait! When I expressed dissatisfaction at this, I was put through to a new consultant who knew nothing about the problem.
In fact, it happened every time I phoned, that I would have to repeat all the details of the problem to more than one consultant – and the reference number made no difference to this.
I am SO tempted to simply close my Vodacom account and open a new account with another mobile phone company! I wish that Call Centre staff could understand that if they do their work properly, it builds customer loyalty.

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8:25 am EST
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Vodacom illegal contract

We have been trying to solve a dispute regarding an upgrade that was done on one of our contracts last year. We have lodge several complaints with Hello Peter through the call centers and any which way we could complain. We had one person come back to us and never agian after she informed us that she will help.

Nobody wants to show us the documents we have signed, and keep telling is we must get affidavits. All we are asking is to see the documents we allegedly signed but when we ask for this everybody just disappears. Hinestly this makes me think that there is something going on that the public should know about.

We are at the end of our thether with this and have no idea where to go further to complain. I am worried that other clienst have contracts upgraded without signing concent for these upgrades.

It seems dangerous from Vodacom to allow upgrades without proof that, we the consumer have signed for the upgrade.

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6:42 am EST
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Vodacom sim swap failed

i went to a vodacom outlet on Thursday (16/02/2017) at GreenAche's store in Capt Town CBD. i went there to do a sim swap where i paid a ridiculously expensive amount just to do a simple sim swap, nevertheless i paid it & was advised that the sim card will be active within 24hrs-48hrs. Friday evening i checked the sim card if it was activated & it gave me an error message of "sim swap failed", the following day (18/02/2017) i called the customer care centre & the lady that assisted me advised that i should go back to the store where i bought the sim card. i went back to the store on Monday (20/02/2017) i was told that the sim card will be activated by 21/02/2017, today is Wednesday & i'm still waiting & the store manager had the decency to tell me that it's not their fault. I'm a businesswoman & my clients are unable to contact me & i'm losing alot of money. Can someone please get back to me with feedback ASAP

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K
6:11 am EST
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Vodacom I have been paying a contract (data contract) with no use on a telephonic sale done in error.

Dear Vodacom,

Please urgently assist with query.

I have been paying a contract (Data contract) with no use on a telephonic sale done in error.

I have established the following

Number : [protected] is a 2GB data contract on my name.
I was contacted by Vodacom Rewards sometime June 2015 on my cell number – [protected].
The agent sold me a product telephonically (2GB data contract with modem).
After accepting the product, a few days later, I received a package, to my surprise it was a vodafone tab and not the modem that was bought.
I called back advising them of the error and agreed to send it back via post.
Since I did not receive my 2GB Modem I believed that there was no active contract.

My cell number – [protected], contract expired in 2016. After paying on month to month, I decided to switch to prepaid sometime in 10/2016.
I then decided to port out to FNB sim using my same number. It was only after porting out did I continue to receive a debit order for R129 did I realized that I should call Vodacom to query the debit.

I request an investigation into the telephonic sale of a device, that I have never received or used be refunded to me and cancelled with immediate effect.
Please see attached affidavit and ID copy

Kind regards
Kaylin Naidoo.
[protected]

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4:38 am EST
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Vodacom service complaint

Data line was unbeknown to us as open. We have been a client for 23 odd years then in March last year we upgraded line and was billed for data usage which we did not use - the dongle was not operational yet our account has been billed with several amounts adding to R3800 in three months. We have reported this but nothing has been done about the credit apart from other issues also being experienced. This matter is now almost one year old...Kindly credit the account by reversing these costs. We have raised this several times and we are continuing with payments yet this amount has caused our lines to be suspended. We need to get this resolved as we are now still paying for services - yet we have none. This was similar in December January period. Kindly revert to email [protected]@gmail.com as we have no other connecting lines. Your urgent attention will be greatly appreciated.

Regards
Onbehalf of Louis Klopper

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4:09 am EST
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Vodacom vodacom lack of network

Had a Vodacom contract for 18 years, then moved to prepaid last month.
I am experiencing numerous problems with the Vodacom network.
l cannot send SMS's. I cannot receive notifications from my banks and I cannot make outgoing calls.

I have visited the VodaShop in Hout Bay and Claremont four times and they are unable to assist.
I have dealt with numerous Vodacom call centre agents and they have not resolved my problem yet.
Do I go to the Press to complain? Because according to ALL of the service people at the Vodashops this is a REGULAR COMPLAINT.

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1:45 am EST
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Vodacom upgrade incorrect processed, received an invoice for the samsung galaxy s7 plus tab 3 lite

I upgraded my contract to the Samsung Galaxy S7 plus Tab3 lite. Upgrade incorrect processed, received an invoice for the Samsung Galaxy S7, which was supposed to be an upgrade. Not to pay upfront for this device. Now my services is suspended for not paying the device. I've contact Vodacom accounts, online upgrades, customer services, Activation, customer care, and, and, and . . . . . With no success, every time I've been transferred to various departments, staying on the line for hours. I phoned for 3 days, everyday to solve this issue. Eventually I was told that I will be credited for R1587.46
This is not correct as I cannot pay the vat amount and Top Dog Educational. How can someone pay vat without purchasing anything?
Invoice number: K0138983
Account number: I2682762-5
Invoice date: 31/01/2017
The amount on Invoice is R1809.70 (where R222.24 is for VAT)

I was promised by the accounts department that they will call me back on Friday 17 February 2017 to fix this error on my account. That never happened.

I received my Vodacom statement for February 2017 and the credit hasn't been added. I will not be able to Pay the extra R1809.70. If Vodacom going to take that amount with my debit order payments I will be forced to reject the debit order and cancel it.

The following is some of the people at Vodacom I spoke to (with no positive feedback):
Sameera - OnlineUpgrades
Nicolene - Online upgrades
Zandila
Shanna
I've been with Vodacom for many years now, I have 6 contracts with Vodacom and if this is how they treat customers I will change to another service provider.

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12:56 am EST

Vodacom unauthorized debits

I purchase a 2 tablet deal in December 2016 that was on promotion ( buy one and get one free ) but ever since December i have been debited for the 2nd tablet as well yet the 500mb the free tablet is receiving is suppose to be free as per the information the consultant gave me. i have called Vodacom on numerous occasions an all they would say is it will be escalated and i get no feedback when i call they say it has been resolved yet i am still experiencing the same problem. The consultant who helped me with the deal advised me it was sorted an my statement would be credited from December for the amounts been debited . i received my February statement and there is no credit showing and the same amount is still being debited from my account. Vodacom has given me terrible service and no one seems to be willing to help me solve this problem, i am running back and forth with no assistance what so ever.

Calls are recorded for quality and security purposes iv requested for my calls to be listened to as iv called too many times with this query, went from customer service to escalations to solutions department and not one person has taken initiative to help.

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12:23 am EST
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Vodacom poor client service on network coverage issues

In November 2016 I contacted Vodacom regarding an issue with having poor network coverage at my house. Since November I have made several calls to Vodacom advance data solutions department trying to follow up the status of my query. Every time someone tells me that a network consultant will be in touch shortly. I only received a call back from a network consultant at the end of December after having to phone again. Since then I have again phoned numerous times regarding feedback on the situation, and every time they are unable to give me any feedback on when someone will be attending to the situation. When 2017 came around I now have NO network coverage at my house. It is the end of February 2017 and still I never heard back from Vodacom regarding my query. The last time a received an sms with a reference number was in Jan 2017 ref #: [protected].
I am unable to make any phonecalls from my house, I am unable to conduct business from my house. I have to travel 14km into town, sit at a restuarant for a couple of hours in order to conduct business. Clearly there is no commitment from Vodacom towards client services, even though I have been a long time loyal Vodacom client. It is simply shamefull.

I wish that Vodacom can attent to my query and assist with installing a network booster in my house so that I may be able to communicate via the privacy of my own home.

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9:05 am EST

Vodacom cell phone contract not working

Had a Vodacom contract for 14 years, then moved to prepaid for five days, then back to Vodacom contract on the 8 of Feb 2017.
I am experiencing numerous problems with the Vodacom network.
l cannot send sms messages .I cannot receive notifications from my banks.I cannot receive calls from other Vodacom phones and Mth phones ect, but landlines seem to work.

I have visited the Vodacom 4U Shop in Clearwater Mall more that 6 times and they are unable to assist.I have dealt with numerous Vodacom call centre agents and they have not resolved my problem yet.

Kindly assist.

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6:50 am EST
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Vodacom billing - unauthorized debits and disconnection

Hi there, I have an open ended line with vodacom, since in contract with vodacom I pay my monthly bill via an eft monthly, in November Vodacom debited me for 1060.00 after still paying my bill for that month, I have contacted them, they reversed the amt and now has disconnected me saying that i am in arrears of 3060.00, I have not paid the bill since the disconnection which is now going on for about 2 months, they refuse to be of any help to sort it out, they sorted it out for a week, and then it reverted back to normal, I have 2 statements which make no sense, they both are totally different as well, also before the whole disconnection, vodacom kept capping my account as soon as my free minutes were over, they did nothing about that too, they also had a 3 week period where they threw my cellphone number back into the for sale Pool and I could not make any calls cause my number was being re-sold, I have not been compensated for that either and had to pay a full months bill, the service is pathetic and I am in an ongoiong battle with their call centre who does nothing to help. they have proved to be utterly useless.

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12:44 am EST

Vodacom upgrade

At first i tried to upgrade online on the last page upgrade unsuccessful

Incomplete order Existst for MSISDN The current number is not due for an upgrade an sms has been sent with your upgrade date.

But it was unsuccessful! was i automatically upgraded ? with Vodacom deciding which phone im going to get then ?

I don't want to receive anything i don't want
nor am i paying for anything i don't want
Online chat ALSO OFFLINE

And after this:
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing scams.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Still no reply
JUST TRIED ONLINE CHAT AGAIN THE OPERATOR AUSTIN JUST TOLD ME TO CONTACT THE UPGRADES DEPARTMENT NOT EVEN OFFERING ANY HELP

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10:57 am EST

Vodacom data bundle issues

I had a Smart M package since the beginning of 2015 with the ability to load new data online. I had no problems loading new data until the end of September until I would get a message stating that my purchase request was submitted and they would get back to me once successful. I tried multiple times to load new data with none being loaded onto my account. I eventually phoned into customer care and was told that I had purchase requests open and that they couldn't manually load data onto my account. I tried multiple times to load data and logged multiple complaints with Vodacom's customer care. In this time, I had gone out of bundle rates but needed data for work!
I eventually succeeded in having data loaded but that was after MULTIPLE calls into Vodacom's customer care, each call lasting between 30 minutes to an hour at a time!
I was told that Vodacom would be launching an investigation into the problem and a refund would be submitted for the out of bundle rate that were incurred due to Vodacom's error but I have heard absolutely NO FEEDBACK from Vodacom since 05/12/2016!
I am absolutely

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Vodacom contacts

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Vodacom?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Initial Vodacom complaints should be directed to their team directly. You can find contact details for Vodacom above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Vodacom. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution.