Vodacom
reviews and complaints

I have had a sufficient amount of data +-1gig and I have now received a message informing me that I have no data. I have called Vodacom on 111 and spoke to a lady by the name of Tebego who works for Vodacom customer service, ref number for her [protected]. She was extremely unhelpful and did not understand what I was trying to ask her. I don't think we need to deal with people who don't take their jobs seriously. DISGUSTED AT VODACOM. Further action will be taken to resolve the issue.

refer id :[protected]
after 20calls yesterday for data being charged 3 lines are blocked
spoke to 20different people refer reference [protected]
still now I call today they don't acknowledge this reference and they say I need to pay 944.16
after the person I spoke to told me they will open the lines and I can pay by the 28/08/2017 R766.00
now I will go to the newspaper and 702
because I call on behalf of my husband Shamiema MR S MANSOOR [protected]
my husband called 3 month in a line bagging them to stop the recurring data now they blame us of which we never used

I, Patricia Ponono, I'd no [protected]. Lodge a claim with vodacom outlet, King William's Town. I took out an insurance and when I upgraded, I didn't cancel the insurance. My number is [protected]. Now my cellphone got stolen and I went for a claim they tell me this phone is not insured. I am disappointed with this please help.
Regards
Patricia Ponono
[protected]
[protected]@gmail.com

I submitted a query on the 2nd August and was told it would take 24 - 48 hours for you to get back to me with regard to having no data on the 1st August on both my Wifi devices. 1 Vodafone and the other a Huawei Mobile Wifi.
Went into the Alberton store and they said it will take at least 2 weeks, in the meantime although I have paid you for my data which I did not get I have had to buy data to enable me to have data. YOUR TWO WEEKS ARE UP AND I HAVE STILL NOT HAD THE DECENCY OF A CALL.
Vodacom keep you on the phone for hours and your problem is not resolved, and they still do not have the curtesy to phone.
I was told that they had reset my Vodafone and yet I still do not have data.
Data does not disappear please explain.
Regards
Sandy Watson

Loaded airtime yesterday on my phone and had over 400 meg data and this morning all my balances are zero. My tablet had over 1.2 gig of data and that is also ZERO today. Tried phoning vodacom but they cant help as their system has not been updated yet. The lady went on to tell me that vodacom is not responsible if I misuse my data. When I went on to explain that I have WiFi at home she became defensive. If vodacom dont come back to me today with an answer I will go to the ombudsman and I will cancel my contract with vodacom.

Good morning
I am emailing again with regards to the issue of data and airtime that was taken from mu phone yesterday and to date it has not been returned, one other issue is that i recharge and my airtime and data lasts for literally few min then it's depleted, i am aware of apps that might be the reason, however i have not had such experience before.

Can vodacom please reimburse as promised thank you

Hi
I am very disappointed with Vodacom. I have been using Vodacom for a couple of years. I had a 345MB data and R30 airtime yesterday morning past 8 the morning when I checked and 6 in the evening had 0.15MB data and 0 airtime. Later I brought 1GB for 14days again and today 16:02 had only 326MB left. I am considering moving to Telkom mobile now. I don't see me using and referring people to use Vodacom again sorry but your service disappoint me.

On Saturday 19/08/2017. I checked my data bundle balance, it 1.39GB and today I received an sms saying that I have less than 17MB data bundle left. I don't understand what happened because I didn't use internet on the weekend except for WhatsApp and Facebook (Opera Mini). I tried to call the customer care line and it didn't go through. I want to enquire what happened to the rest of my data bundle. My number [protected]

Sunday the 20th August 2017 I had gone to the Vodacom 4U store in Paviliion shopping centre. Since my phone was stolen on saturday whilst on vacation, I required a sim swap to be done. The transaction was completed at about 5pm on Sunday and I was told that it would take 2 - 4 hours to activate.
early next morning the sim card was not activated. I called the customer care line and they had informed that the sim card was not registered correctly and does not match the sim card I was given. I called the store at 9am (when they had opened) and was told it was rectified but to date (22nd August 14:38pm) still no luck. I have no means of communication and this has impacted on my job drastically. This is shocking service and I am not at all happy considering I have been a long standing client with Vodacom. Surely attention to detail should be taken into consideration here. I have lost 2 days without having a sim card active and I have not received any feedback from relevant parties.

Regards
Kelvin

I cancelled 3 lines (routers) in June 2017. RAM came to collect the package 29 June 2017. I phoned again and spoke to a "Jamaal"on 7 July 2017 who advised me that the 3 lines were cancelled (Ref [protected]). Then again I checked my statements/invoices and had to phone again 29 July 2017 and spoke to "Valencia"who informed me that she can see it was cancelled and they should refund me soon. I had to "keep checking my statements".
Today it is 22 August 2017 and I'M STILL PAYING FOR THE 3 CANCELLED LINES! Why must I keep on paying for 3 CANCELLED lines? Where is my refund? The service at Vodacom really sucks!

Hi

Sunday I recharged with R29.00 and I purchased data bundle for that night but then it disappeared totally. I did use some of the data but the rest just vanished. I had a balance of R16.00 and it disappeared also.
Then the next day I purchased another R29.00 and then the same happened. Number in question [protected]

Can someone please assist in this regards because its very disturbing.

Regards
Riaz
[protected]

I bought 1GB on the 19th of August, however, on the 21st of August I had received multiple notifications stating that my data is depleting. The last notification that came in said that I have less than 8.0MB. I am now left with 1.03MB and have no idea where all my data disappeared to.

Your assistance with regards to this matter would be highly appreciated.

Contact number: [protected]- Busi Mgada

I logged a call with Vodacom last week Wednesday regarding my data. I have still not received my reimbursement. Please see below:

Dear customer, with regards to your ref A2-6FBY-QDAW3 please be advised that your data bundle was used on an internet connection. You have been credited with a 1GIG data bundle on [protected] as a goodwill gesture from Vodacom. Please note, you will need to monitor all data activity on your device. Alternatively, please download 'My Data Manager' from the Appstore to help assist in monitoring the data activity on your Device. As a preventative measure, you can also disable your Data Network on your device when it's not in use. Have a pleasant day further! Kind regards, Vodacom Customer Care Wayne Jeftha

#WorstNetworkProvider

I just bought 60mb yesterdays at 4pm at work and i closed my data and restrict my background data so that when i get home i can check my emails. When i get home i switched on my data and before i even get in to my emails i received a notification saying i have less than 15mb and in a second i received another one saying i have less than 4mb left. i couldn't go to the interview today because i couldn't get to my email. I JUST NEED MY DATA BACK PLEASE.

Cheers vodacom, if I don't have a response by end of business today, I'm changing my entire business to Cell-C!
My contact details are:
Warwick perks
[protected]
Very unhappy!
I have been charged R6500 for the last two months
This is unacceptable!
I will definitely be going in tomorrow morning to change service providers if this is not resolved by the end of business today

I have a 20GB a month data package for 24 months. This was agreed when upgrading my contract in the beginning of this year by the Retentions Department. MTN was running a 50GB a month for 24 months special. This evening I had 22GB and about R1400 airtime. Within the space of a couple of minutes. This went to 0GB and R839 airtime. Really unacceptable how this network just reduces or cancels data and airtime agreement. I don't want to even call the call Centre because the turnaround time is non existent. I would like a manager to rectify this and give me a courtesy call. [protected].

i went to the store. Waiting for service. No one came to me asking if they could help me... After sitting and asking for assistance where upon the vodacom greeter never came back to me. i realized that the the store is completely empty. There was not a soul except for me and my son and pottensial clients coming and going as there is no-one to help them. All of the vodacom workers where in the back doing i dont know what? I do have photos as proof if need be. Then all of a sudden they came from the back not very energetic... one is putting hand cream the other is walking in with rolls... Also got photo's of this... Probably is gona have herself another lunch. i can go on and on.
Please get back to me on this complaint...

I am utterly disgusted with this network after i just experienced the 2nd incident where my R700 airtime and 3gb of data has just dissapeared. Called call center 2 werks ago. They found the problem and credited me back only on friday past. Today is monday, same thing. Pathetic. I am in jhb traveling and rely solely on my mobile phone for bussiness. Now what? Pathetic man worse damn experience ever

Vodacom
bad customer service

Report
bad customer service

.. iam a vodacom customer and im so not happy the way they treated me. normally i Pay R427.00. per month for my 2 contracts... in May They deducted R937.00 out of my acccount i called vodacom and complained about it and i was not helped. then i decided to reverse my money and paid the normal aMount to vodacom. then in June vodacom deducted R1037.00 out of my account again and i called them and they did not Solve my problem even for the second time. then i reversed the full aMount back to my account. then on the 3rd of July they suspended my 2 contracts. i paid vodacom the full amount they claimed i was owing them...I was so shocked that they suspended my contract with out Even notifying me nor explained why They did that. i sent lots of e-mails complaining about it and im still waiting... i dont know how many times did i call vodacom to activate my cellphone and Nothing is happening...They keep on telling me its a technical error and they will escalate it to the technical department...i went to menlyn and they gave me numbers to call and i did that but still nothing. even today i can only receive calls but cant use my phone to make calls or internet. they keep on telling me it will be escalated but they didnt do it. until one of the guys at vodacom told me they did not even try not escalate it to the relevant department. after all my emails and calls?..thats a Good sign that vodacom is not doing anything about their customers complaints. they dont care!i complained but nothing happened. my Phone is still not activated. i.m so tired of this and i cant take it anymore. and to make matters worse they submitted my name to ITC for what ? idont understand. i want vodacom to remove my name on ITC and activate my phone...please intervene.

Official business reply

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing scams.

Vodacom will not contact you

still Waiting Even today... my phone is still not working

I have been trying to resolve x2 upgrades since the 3rd of August 2017, I have had to phone in everyday as no one from Vodacom phone's me back, I have been pushed from pillar to post with Vodacom and I am still trying to resolve my issue! This service is unacceptable! I have 7 contracts with Vodacom! Please resolve my issue asap! Vodacom is about to lose a client that has been with them for decades! Very angry & disappointed!