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Vodacom / upgrade unprofessional not accepting vodacom's mistake

1 Gauteng, South Africa

Tel Number of upgrade [protected] Mrs Nita Lawrence ID [protected]
Tel [protected] for contact purposes
I will not accept this: - I personally went into your Vodashop Lenasia (Trade Route Mall) on the 6th of October to process my upgrade to a Smart L, the Samsang S7 with the Tab for free + 250MG of data. I signed all documents on the 6th October and paid the required 150 on the day. I was told that the package will be effective on the 1st Nov. Well Well to my surprise it did not happen. I then personally went into the Store on the 1st Nov. by the way only to query why the 250MG was not activated and to my surprise was told to wait for 2 hours and it would be, now patient as I am waited for 3 hours and checked if it was available, guess what no it was not, I phoned the Vodacom Store and spoke to Akeel the Sales person who did the upgrade on the 6th, then I am told by him that this entire package will only be effective on the 1st Dec. as they had system issues, now please how can you tell me that there is NOTHING VODACOM not my PROBLEM, I upgraded to a Smart L for a reason, not for fun. I am extremely irritated with Vodacom since I have 3 Contracts and a Business Contract with Vodacom really and this crap I will not accept. I have to drive to Trade Route to get responses as the so called Manager who was supposed to phone and explain why I must wait for 1 Dec just does not bother to phone me. Why must I use my airtime and my petrol driving there I was there again yesterday on the 3rd with no joy, they gave me another sim card with the 250MG loaded to use for the month of Nov. I am not bothered with the 250MG I want the Smart L package effective 1 Nov as I signed for. Strangely I received a quotation from Vodacom on the 1st for the very package I upgraded to WHAT!!! PLEASE CATCH A WAKE UP

I would expect a response to this query urgently as we are now on the 4th.

Thank you
Mrs Nita Lawrence

Nov 4, 2016

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