Vodacom / unfair data policy

Johannesburg, South Africa
Contact information:

I am disgusted at the abuse and advantage Vodacom is taking on a loyal customer like myself.
Not only was I never informed that I had reached my cap I was charged R1203 out-of-bundle data. I purchased a data bundle and have now received an SMS that I have used out-of-bundle data to the value of R1501. Not only do I expect an apology I expect a credit for this amount.
In addition I AUTHORISE you (as I cant get hold of your call centre without holding on for an eternity and cannot to this on your dismal app) to IMMEDIATELY implement a soft cap on data on all my lines. I never instructed Vodacom to lift this so I don't know why you unilaterally did this. I expect s confirmation today!!!

Apr 30, 2017

Post your comment