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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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6:24 am EST
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Vodacom vodacom illegal activity on accounts

I use to have 500 megabites a month on my 3G account which was just enough. suddeny my account skyrocketed for no apparent reason. I upgraded to 1 Gig, and within 4 days, that gig was depleted. Seing that my automatic updates and so on were not activated on my laptop. I then phoned Vodacom and requested an itimised billing acount, which i havent received for 6 weeks and waiting. I then discovered that if I phone my 3g sim card, it actually rang! IT RINGS EVEN IF I AM ON THE INTERNET! so it became apparant that i am not the only person who uses this number, but it does seem that i am the one being billed! R3500 was taken out of my bank account by vodacom and R2600 the previous month. R6000 give or take was deducted! various phone calls, referance numbers, vodacare shop visits...and no help, answers, or itimised bill. A cloned card? an inside job? Pathetic and useless personell...Please help! vodacom is taking large amounts of money from my account and no one can tell or show me why!

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0828129426
, ZA
Feb 11, 2011 5:05 am EST

I can not read my emails

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0828129426
, ZA
Feb 11, 2011 5:03 am EST

I con not read my emails

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Lori Howkins
, ZA
Oct 14, 2010 8:58 am EDT

I have had the same problem and found out that the data was used by someone who subcontracts for Vodacom.
My monthly internet charge has been R 250 for years and suddenly went up to more then R 2000. per month, if I did not pay it I would have had my business phone contract suspended as they are on the same account, so I was forced to pay untill I finally managed to get it capped 6 months later.
Vodacom reckoned everything was in order and the charges must be due to downloads and facebook.
I have made a criminal case and am still waiting for answers.
I can be contacted on [protected]
Lori

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Emma Donovan
, ZA
Jan 26, 2010 3:45 am EST

Try submitting your complaints about Vodacom on www.getclosure.co.za - it's an independent, discreet complaints management site that is free for consumers and suppliers to respond.

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Roelienf2001
, ZA
Jan 12, 2010 6:03 am EST

I have the exact same complaint and after numerous efforts, calls, etc. Vodacom blogged our cell and data contract.Not because the contract amounts isn't paid, but because of the amount of data that I didn't use. I want everyone with the same complaint to please contact me urgently at [protected]@vodamail.co.za. On Hellopeter.com you can read the following links about the same quries:http://www.hellopeter.com/report_redirect.php?id=361108 - this one was my third to Hellopeter

http://www.hellopeter.com/report_redirect.php?id=327204 - look at the amounts

http://www.hellopeter.com/report_redirect.php?id=360796

http://www.hellopeter.com/report_redirect.php?id=348472

http://www.hellopeter.com/report_redirect.php?id=353985

http://www.hellopeter.com/report_redirect.php?id=361004

http://www.hellopeter.com/report_redirect.php?id=361027

http://www.hellopeter.com/report_redirect.php?id=356819

http://www.hellopeter.com/report_redirect.php?id=357801

http://www.hellopeter.com/report_redirect.php?id=358342

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10:59 pm EST
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Vodacom poor customer service

In august 2008 I did a sim swop from mtn to vodacom, after which I started paying for both contracts (Mtn and vodacom). I then immediately phoned vodacom in bloemfontein where the sim swop was done in an effort to rectify the problem asap. I was told by a lady she will get back to me on the "buyout" which unfortunately never happened. It is now nov 09 and I still have'nt a clue if vodacom bought out the contract from mtn when I requested a sim swop. Daily we try to communicate (Phone and e-mail) with this specific lady without success, but in the mean time I still paying for two contract. The mtn contact payments to date adds up to r 4600.00, for something I dont us?
The payment of the mtn contract is via debit order with I dont want to stop in fear of being blacklisted. I unfortunately cant take this issue up with mtn untill I know if it was a full buyout from vodacom or not.

What should I do, or whom can I talk too.

Help please

Tonie grobler

My cell [protected]

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yusuf dinat
, ZA
May 13, 2013 4:39 am EDT

trade route mall sales person daniel was very rude not prepared to assist regarding
new phone that was not purchased from this store, as he was not going to get commission.
we demand response from vodacom regarding above complain
contact Yusuf Dinat at [protected]

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Suvir
, ZA
May 30, 2011 1:41 pm EDT

I have a Blackberry 8520 and the phone has frozen... I have been to the store 5 times and the last job no is 6743744-[protected] and the phone has been swopped twice ( under warranty ) with a recondition unit. Todate i have no phone and am unable to see clients. Surely someone out there cares ... Their solution is for me to take out another contract .. I need some advice. I current pay +- R1300 per month with no phone .. I NEED A SOLUTION ! or is this how customers are treated?

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Jason Rainbird
, ZA
Sep 30, 2010 1:21 am EDT

I have two contracts with Vodacom, one is a small little R75 family top up and the other is a blackberry contract with all the trimmings. Unfortunately I can’t use any of these extra features that I pay for as the gprs/edge is never available! Now I would say it was maybe my phone, but neither of my contracts is able to access these networks anymore. It’s not the reception because I live just down the road from a tower not to mention the fact that I am unable to gain access to the internet anywhere at anytime or with any phone. Both my parents have blackberry contracts as well and it’s the same with them. Why advertise all of these extra features when you are completely unable to provide the services that they require to run? Of coarse we are expected to pay for these special unusable features. As my contracts come up for upgrade im going to cancel them and move just as most of my friend’s ave done.

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11:07 am EDT
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Vodacom fraud

My name is nomsa mudau. I am having a problem with my id, I never loose any of my particulars but my details (Id) is being used to purchase and to open accounts. The problem started in december 2008 when I recieved a call from jet store that someone is buying with my account. I had a jet account for over 10yrs without any problems. I disputed the purchases and the problem was sorted in april 2009, I ended up closing the account.In may 2009 I received another call and was told I open an account at identity store and I disputed the account as well, today on the 21/10/09 I received another call that I open account in december 2008 purchasing a contract phone which owes r9000. I never open such account as i'm using prepaid phone. Please I need your help as the scam continues and when contacted the shops they said there is nothing they can do as am not the only one with the problem. I am worried because I believe nothing I done to apprehend the culprits instead I am the one who suffering running around back and forth from police station to the shops querring about the accounts. My e-mail address is [protected]@uj.Ac. Za

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Wendy28
, ZA
Jul 23, 2014 1:54 am EDT
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Vodacom I truly the most infuriating company I have ever dealt with.

It has been over two years now and still no luck. They have blacklisted me where someone else signed contrats on my name.

There are three contracts that I supposedly took out, all I want is all the documentation where I gave written consent for all these contracts, So I can either pay or not. I have asked numerous time for the documents but, no luck. All they send me is signed
copies of the contracts with an attachment Of my id. I have sent an affidavit where they can see it is not my signature. I have reported it to Hello Peter and still no luck. I really just want a solution so I can move forward.

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Wontlem
, US
Nov 27, 2011 2:17 pm EST

I have finally lost my patience with Vodacom. I use their 3G datacard service for my Business internet and email connection, and have continual problems with the service from Vodacom, . Despite my connection reflecting HSDPA connection, it is impossible to maintain network connection, and it reflects a speed of only 50-200bps, making it impossible to even connect to the internet or download emails. Furthermore, network connection is 'dropped' as much as 10 times per hour.

I reported this problem to the Call centre on 11th August, again on 14th August and again 18th August 2009. Each time, this problem has not been resolved, yet I see on their webite, that my logged queries are all reflecting a 'closed' status. I continue to have this daily problem and my business is suffering dramatically.

Interesting to note that on 21 August, there was a 15 hour power failure in my area, but as I have a generator, I was able to operate my laptop for that entire period. Amazingly, I experienced perfect connection and perfect speed on that day...which I believe was due to 99% of network users in my area not being online and using Vodacom's network due to the power failure.

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Jacques van der Linde
, ZA
Jul 13, 2013 12:41 am EDT

Can I get a statement with all the calls received and made from Vodacom, without a court order ?

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10:04 am EDT
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Vodacom - elite mobile

I have now been battling to sort out a query that has been going on since june 2009 neither vodacom or elite mobile seems to be interested in helping me.In june I was contacted by elite mobile to take out a contract I explain to the operator that it should be activated after the 15th june as my contract with mtn only expired then they did not adhere to...

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2:13 pm EDT
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Vodacom - data usage

In the past year our data usage went from 2 gig a month to anything from 2 gig to 10 gig a month when we ask them what is happening we get told that our billing is correct the problem is on our side there can be: spyware; a program running in the backround; a virus ect. All our automatic updates are off there is no spyware virus or anything running in the...

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8:03 am EDT
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Vodacom bad service and no accountability

5 Months ago I went to Vodashop in Northgate, next to Woolies and handed them documents for the transfer of an account into my name. My mother had to sign the documents - as she is the HR director AFRICA for a multi national company - getting her to sign the documents took me 2 months (between back to back meetings and trips in-country.) Finally I got everything and took it to Vodacom. The manager told me that it would take at least a month to do the transfer. Lillian from Vodacom New Business Dept confirmed 2 days ago that it takes 48hrs max. She said that the transfer has been approved, but they have lost the documents - ALL that I have to do it to get all the documents signed by ALL the parties AGAIN and submit it AGAIN to the same ppl who lost my 1st application 5 MONTHS AGO. Then she told me that I should not get so upset - as this was not such a big deal. I guess VODACOM presumes that their clients time is worth nothing and that it is a minor issue if one of their clients is waiting 5 MONTHS for a transfer to happen. Two days ago I spoke to LESTER at my fav shop, he blamed an old employee first, promised the world and I haven't heard from him since... no surprise there

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jcrs
, ZA
Nov 09, 2009 12:39 pm EST

Ek is Mev. I.E. Leonard ID No: [protected] Cel No. [protected]. My man R.M Leonard ID No:[protected] is op 7 Oktober 2009 oorlede en ek wil die foon op my naam he, na 'n maand se gesukel is die foon uiteindelik op my naam, maar ek kan nog nie bel nie. Simpwe van pre legal het gese ek moet 'n bedrag van R853.48 betaal dan sal hy die foon oop maak, ek het dit betaal en vir hom die deposito strokie gefax en nog niks het gebeur nie, dit is al weer 4 dae later. Ek sal dit nou regtig waardeur as julle my foon vir my aan sit.
Dan wil ek ok net weet hoekom is vodacom se diens so swak? Almal se ook dat hulle jou sal teurg skakel maar, doen dit nooit. Hoop dat ek nou resultate sal kry.

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4:35 pm EDT
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Vodacom going nowhere slowly

I have moved into a new property in northgate, randburg on 01 aug 2009. On 2nd aug I notified vodacom that I have a problem with cellphone signal & 3g connection. I have been promised since that someone will come out & test the signal to confirm the way forward. I have requested that vodacom cancel the balance of my contract so I can look at an option through telkom, however still nothing. Their customer care line is pathetic. I even spoke to a supervisor who was clueless about the industry. No use being sa's leading communications provider when you guys cannot spell customer care.

Dusty
Tel:[protected]

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Ann Naude
, ZA
Nov 21, 2014 9:47 am EST

I am very upset regarding my phone repairs, it has been sent in on several occasions and every time I get it back the same problem occurs and it is send to Johannesburg and I sit with no contact what so ever cannot even receive my sms when I do a transaction,
now for the 5th time I get told to claim from insurance whereas it is under warranty please assist I do not know what to do anymore, I blocked my account because of this problem I have

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12:48 pm EDT
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Vodacom no delivery

My name is rhuanda marcks. (Lockie). I had a talk 500 with vodacom and my contract was due to expiry at the end of may. I called in the middle of may and was told to leave it until the end of may, because I could loose all my free minutes. I called again on saturday the 30 may 09 to do the migration and a top up 135 and go onto prepaid. On tuesday mng I wanted to load airtime and realised that my contract was never cancelled. I called vodacom, spoke to martha moshula and she confirmed that they had system problems on that saturday and was unable to do the cancellation. She told me that my debit order for plus/minus r850.00 will still go through, but they will reimburse me at the end of june 09. This was referred to a teamleader. I never received the reimbursement. Thusfar I have spoken to the following people on different dates-theo, portia, martha, patrick, tasneem and names I cant even recall. All their calls are recordered, so they should be able to track my conversations. I called again today (27.07.09) and this matter is still not resolved. It is almost two months later. I did what I had to do within the correct period, I now expect vodacom to do what they have to do.

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6:34 am EDT
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Vodacom poor service, bad attitudes of staff towards customers, unauthorised change of package

I enquired about talk packages on 21/06/2009 with zimasa ngema. She forwarded the migration quote through to [protected]@gmail.com as requested.

I didn’t contact the call centre back to confirm migration to be done and according to me and your team leaders in the call centers the process is as follows:

1. Customer enquired about packages
2. Migration quote to be send through to customer
3. Customer to sign migration quote and fax back to vodacom or customer to contact call centre and quote migration quotation number before migration is activated
4. Migration is activated

This was indeed not the process zimasa ngema followed. The incorrect process followed is set out below:

1. Customer (Myself) enquired about packages
2. Migration quote send through to email
3. Zimasa ngema migrated my package to talk 120 (21/06/2009)
4. Without my consent, approval or authorisation

If you take this into consideration, firstly zimasa didn’t follow vodacom’s procedures; secondly this was done illegally, this meaning fraud has taken place.

I found out on the 5/07/2009 that I am on a talk 120 package. I contacted the call centre at 7:00am wanting answers on how this happened! Call centre agent confirmed investigation to take place and to listen to the recordings of this conversation.

On 07/07/2009 I received a call from nundi iversen (Zimasa’s supervisor) confirming that the migration was done in error, I requested an apology from zimasa and the apology signed by the ceo of vodacom. This of course was not possible.

I received an email (See attached) from zimasa stating the following: & ldquo; dear miss mullaney, thank you for the time and effort taken to voice your concerns to our department. It is with the co-operation of valued clients such as yourself that we are able to identify any possible improvement areas within our organization. Kindly accept our sincere apology for any inconvenience that you may have experienced. This is certainly not in line with vodacom's aim in achieving service excellence. And I received a email from nundi stating the following: hi karen
Herewith report as requested. Written apology from zimasa to follow.
Once again, my sincere apologies for any inconvenience caused.

I responded on 07/07/2009 with an email to nundi on the findings emailed stating the following: dear nundi
I have read the attached report and would like to raise the concern that some of the facts stated are untrue.
I didn't requested that zimasa migrate me to a talk 120 package as I have in the past upgraded and down graded before and am aware of the procedure of the migration quote to be forwarded to customers. Please
Could you inform me as to where these facts were received and gathered from? I would also like to request a list of the costs that has been changed before the debit order goes off at the end of the month to verify that
It is correct, before I have to have another journey with vodacom on the fighting front.

No response from nundi iversen or zimasa ngema was received and I emailed them again on the 8/07/2009 stating the following: dear zimasa. I responed to your supervisors email on 7/7/09, but had no response. Could someone respond to my emails! Dear nundi I responded to this email on 7/7/09 and requested additional info. I have had no response! Can I have feedback asap!

No response received. I re-mailed the emails send on 08/07/2009. I then contacted the call centre on 111 holding on for the pe call centre as I was not getting response. I was on the phone for 1hour and left a message for nundi to respond.

Email received from nundi on 09/07/2009 stating that the query is still being dealt with, and updates will be given.

I received no response what so ever from nundi from 09/07/2009. I emailed her again on the 15/07/2009 stating the following: dear nundi I am still awaiting response on the email below, sent on 8/7/2009. It is now the 15/7/2009. I have waited a month so far for this query to be sorted out. What is causing the delay?

No response received from 09/07/2009 up and until today from nundi.

I then called vodacom customer care call centre on 21/07/2009 to speak to the credit & risk department to find out when credit will be passed. I spoke to rajan pillay and he confirmed that the retention department is supposed to pass the credit and that the request from credit is being passed on to the credit & risk department and they said it’s not their responsibility and the retention department says it is not their responsibility. I don’t care whose responsibility it is to pass the credit, I have been waiting from a credit since the 5/07/2009!

Rajan pillay was very helpful and said I should forward all emails between nundi and zimasa to him and he will deal with it in the morning. I received a response from him on the 22/07/2009 stating the following: hi fyi, rajan pillay. From: nundi iversen, sent: 22 july 2009 06:48, to: rajan pillay; zimasa ngema, subject: re: re: report on incorrect migration hi rajan, a credit note was processed on 20 july 2009 for this customer. It does not reflect on her account yet. Regards, nundi

If the credit was passed on the 20/07/2009, why is it not reflecting on my account yet?

On the 24/07/2009 I contacted the vodacom customer care call centre to again attempt to sort out my query and to find out when credit will be passed.

I spoke to puleng (Call centre agent) she could not assist me and forwarded the call to her team leader dion. Dion confirmed that he will try and get hold of the person in the retention department who is dealing with this query and try to assist. Dion then went to lunch, keeping me on the phone for more than an hour trying to get answers. I then spoke to rasheen (Senior team leader) who confirmed that dion will not be able to assist as he is on lunch for an hour and that I should phone back tomorrow, I confirmed that I will hold on until he gets back as I had enough of vodacom’s staff promising me that my query will be sorted out.

Rasheen then confirmed that mbangeni ntshangasa will be on stand by from 6:00am on 25/07/2009 and that he will contact me after 9:00am to transfer me to ibraham aston who will be able to sort out my query.

At 09:51 mbangeni ntshangasa contacted me with no knowledge of my query. Stating that he is not at work and that my query has to wait until monday. I was a very unhappy customer as I was promised by rasheen that mbangeni will be able to transfer me to ibraham to sort out my query the same day. I told mbangeni that I had enough of promises from vodacom and nothing is being done about my query and that further action will be taken e. G. Taking vodacom to court for fraud and theft. His response in his own words was: so, take vodacom to court, you mos have lots of money. He then started shouting and swearing at me.

This is not any way to treat a customer! I have for the last 4 year been paying my account on time and had not once missed a payment and this is the services I am receiving from your staff!

I then phone 111 and spoke to jason ezra in the cape town call centre and he confirmed he will try and get hold of ibraham aston for my query to be sorted out. /
I have to date from 05/07/2009 not been able to sort out my query and not been able to get a credit on this account. This is 20 days now that I have been battling with vodacom.

My complaint is about 3 things:

1. The incompetency of zimasa, changing my package withouth my consent, authorisation or approval
2. The service I received from vodacom in dealing with this query is pathetic as I feel this was a error on vodacom’s side but I must follow up all the time and I must wait until the processes of vodacom has been completed until this query has been sorted out. My way of thinking is vodacom changed my package the same day without my consent, they can change and credit me the same day aswell. Why must I be punished for the consequences of vodacom’s mistake?
3. The way in which your staff talks to customers in particular mbangeni ntshangase even if he is a senior team leader or supervisor, he has no right to shout, swear and be rude to customer the way he was towards me as a client!

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tshego
, ZA
Sep 08, 2009 9:48 am EDT

Vodacom customer service pre legal department. Unhelpful customer service agents together with Nhlanhla team leader on [protected]. there service is disgusting and unprofessional.

Customer services agents dropping your call if you want to speak to a manager.

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3:53 am EDT
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Vodacom Fraudulent billing

In 2007 I ported out one of my vodacom numbers, [protected], to cell c. When I contacted vodacom on the cancellation, they told me that I still had to pay for 3 months, which I did, and that the contract then will be cancelled. They required me to send through a letter cancelling the contract, which I did. After three months the number did not appear on my statement, and I was satisfied that the contract was cancelled.
At that stage I moved house, and I did not receive my account statements. However, there is an automatic debit order on my bank, and it went off every month.
I had no reason to distrust vodacom, so every month the account just went off my account.
In jan the number [protected] appeared on my account. On query, vodacom told me they did not know where this number come from, but that they will remove it. Again, I took them on their word.
On 23 june I checked my e-mail statement from vodacom, and there the number appeared again.
On my query to vodacom, the lady said that this number was generated after I ported my number to cell c. I must phone the cancellation dept, which I did. That was when I talked to thokozane, who refused to give me a query reference number or a reference for the call.
According to thokozane, vodacom generated the number already after my previous number was ported, and that they are still billing me with the full rental amount every month, as somebody did not cancel my contract on their side.
He wanted me to fax through my cancellation letter again, but I told him that this was impossible for me to do, as it is already almost 30 months after the event. He then became rude, and told me that somebody will phone me within 24 hours. Well, that sounded familiar, as that is what they said every time.
I have been billed for a service that was blocked from vodacom, and for something I did not ask. And it is a substantial amount: r166 for 30 months. Work it out yourself!
I have spoken to a lawyer, and he said that the fact that the number, [protected] did not appear on my account constituted proof that my contract for that number was terminated. I did not request vodacom to give me a substitute number, and that was generated without my permission or authorization. If you claim it was with my permission, please furnish me with the signed contract.

Please contact me on [protected]

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kenneth matthews
, ZA
Jun 07, 2013 9:20 am EDT
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Have you ever wondered “are there any actual human beings working for Vodacom or is the entire company run by computerized robots?”

A robot knows that when a connection is made by phone that charges of minimum or R1;75 are incurred- nothing wrong except – well- when 4893 connections are made and the vast majority of the connections having a duration of less than 7 seconds – yes seven seconds – many with a 3 second duration! To be accurate -2863 connections of less than 7 seconds!

These printed records are spread over 65 pages with +- 90 lines per page

I also supposedly used 4 different phones (“you should not have been given that information” – direct Quote from Vodacom!)

Surely it’s then a human being would realize “there is something not right with this account” – “let’s not take R8500 and then try for another R6500 rather investigate”

Surely Vodacom must have a programme that allows even a robot would be able to recognise an irregular patter of billings/pending like – R350 – R428 – R 377 – R85000 – maybe the robots are not that smart after all !

But regrettably not even the human being I spoke to in their legal department would admit there is something wrong!

What do you do?
Close your account to stop them from constant attempts at raiding!(at last count 5 attempts to “recover “a further R5600)

NEVER EVER sign a direct debit order with them – refuse!
Pre-Paid Cell “C:” here I come!

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7:34 am EDT
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Vodacom New phone broken after one month

to whom it may concern

Good day

I upgraded my cellphone package a month ago and signed a second 2year deal with vodacom (cell package: Talk 240) and received my new phone on 25 March 2009. I have been using the phone from that time and the handheld has already started showing signs of dysfuntion. The red button that puts the phone off and ends calls doesn't work, the "m", "p", "n" and "space" bar buttons do not work and part of the phone (see photo) has come detached from phone and has fallen out, (where and when I do not know)

I took the phone to Vodacom (Menlyn Pretoria branch) and was informed that the phone would have to be sent to blackberry for repairs and that blackberry would charge me for ALL repairs made to the phone. I've only had this phone for over a month and now I have to pay for all repairs. Vodacom refused to exchange the phone, they just shruged, pushed their shoulders and said that it was out of their hands and that I had to drive to Midrand to get the problem sorted out.

I have to use my phone on a daily basis for work, and am currently losing work and money because I cannot fully use my phone.

please help! It would be much appreciated!

Personla details:
Ricardo Le Roux
i.d. [protected]
cell no. +[protected]
adress: 1179 Walter ave, Waverley, Pretoria, 0186, South Africa
contact no's: +[protected], +[protected], +[protected]
email: [protected]@yahoo.com or [protected]@yahoo.com

handheld details:
Blackberry BOLD 9000
IMEI no : [protected]
PIN no : 20CF7206
BT MAC no : 00 23 7A 8A 59 0A
product code : [protected]

vodacom contract details:
acc no: I1301631-4
type: talk 240
branch where account was opened: Menlyn, Pretoria

(I'm not sure what information is relevant, so I'm sending you everything I have, thanx)

Regards and many thanx
Ricardo

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Scheresse
, ZA
Nov 22, 2011 8:27 am EST
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Hi I bought a blackberry 9300 curve in July and thee scroll button gets stuck, I took it in to vodacom Brooklyn on thee 25the of October for theem to check thee phone and theey agreed to get it sorted out. a week later when I phoned theey had only sent it in theat morning to repairs, thee Friday I was phoned to say thee phone is fixed and I can fetch it. When I got home and put thee phone on it was thee same as before I theen took it back. Last week Friday I was told theat theey tested thee phone and it is fixed got theere and I put thee phone on in thee shop and it did exactly thee same. Now it has been sent in again and all theey tell me is theat theey can not do anytheing and I should wait until thee phone is fixed. Is theis thee right service? When you have to pay your contract and you don't your phone gets switched off by theem but when you wait for your phone for so long you just have to go withe what every body says. This is not funny anymore. I use theis phone for work everyday and now I am losing money because of people theat cant seem to do theeir jobs thee way it is meant to be done.

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4:12 pm EDT
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Vodacom International roaming

Date: 16th may 2009
Vodacom's customer care is pathetic!

Before I south africa for the united states, I phoned vodacom to try and activate my roaming services.

I got about 3 different stories from the customer call centers and finally got told I needed to sms the letters "roamon" to the number 123 in order to activate sms roaming and to sms the letters "passport" to 123 in order to activate phone call roaming. I was told to do these two hours before leaving the country.

It has now been a entire week from since we left south africa and none of these services we activated work in the united states. I can only receive sms's and nothing else, not even listen to voice messages on 121, of which vodacom themselves send me these sms alerts whenever I get a new voice message.

And then I try calling them from the united states get thrown from one consultant to the next. After speaking to about 4 consultants, never mind the fact that I am making international phone calls to them and they are costing me in us dollars, I get told that I can only roam if I am a contract customer.

The consultant them goes on to offer me a contract package, which will only be activated at the end of june, and which they would need to be shipped from south africa to the usa and back.

The employees at vodacom clearly on the same page when it comes to their product knowledge and the customer care at vodacom is just pathetic!

Regards
Miss bkj mathabathe
Sa number: +[protected]
Us number: [protected]
Email: [protected]@gmail.com

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Vodacom Bad reception for cellphone and internet

I always thought Vodacom was supposed to be a service provider and provide good and adaquet service to their customers, I can name more than a hundred people in our area that struggle with Vodacom signal and who have reported it numerous times and still no answer. Everyone is changing to MTN. How can MTN have good reception here and vodacom not?
Most of us use 3G modems, with vodacom as an Internet service provider, And maybe its possible to be online 4 days out of a week. How are we supposed to run a business properly if we cant email customers or even make calls, what if there is an emergency and we need to phone an ambulance or the police, sorry no signal!
Loskopdam is not in the middle of nowhere so I dont understand the bad service, There is an MTN tower nearby, why not a Vodacom tower?
When people get lost or hurt in the reserve they have to use a sattelite phone to get help!
Please can somebody do something about this?
Loskopdam area
[protected]@lantic.net

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Nonoe
, ZA
Mar 12, 2011 8:04 am EST
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why is Vodacom 3g modem charging so much using internet, even if u purchase the data bundles they wont last long within 10 min time you find out that you have got 0MB left. Me lm sick and tired of this, maybe l should try MTN.

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Vodacom Slegte diens

Goeie dag ek het 'n family top up vir die afgelope 6 jaar by vodacom maar elke keer is daar 'n probleem die diens van Vodacom Tygervallei Sentrum suig die eerste keer het hulle my nommers op my foon gesmelt toe vertel die tegnikus dit is ek die 2de keer het hulle 'n pakket aan gebiet met die Nokia 3500 classic en 'n gratis shox speaker wat WEL op die foon werk maar toe ek dit gaan toets by die huis het dit alles behalwe gewerk en ek het terug gekeur na die tak in Tygervallei en met die bestuurder gepraat Jaco en hy het my belowe dit sal uit gesorteer word en dat Vodacom vir my die koneksie sal verskaf maar toe 'n paar maande later hoor ek by hom wat Jaco is dat hy nie met my mag praat nie want ek het volgens hom op een of ander web blad goed gesil iets met Freddie te doen wat ek tot vandag toe niks van weet nie en het tot vandag toe nie die koneksie ontvang van vodacom nie en dit is al amper 'n jaar en die 3de keer het my foon te herlaai toestel op die onderkant van die foon my probleme gegee en my herlaai koort wou nie my foon laai nie en toe ek uit eindelik my foon met herlaai koort terug kry is my herlaai koort gebreuk drade stukkend en raai wat EK het dit gedoen volgens hulle wel al wat ek wil sê is VODACOM is kamstig die BESTE netwerk wat daar is wel slegte nuus vir julle, julle diens is swakker as wat 'n stallietjie op straat se diens is so ruk julle reg en asseblief voel vry om my enige tyd te kontak of [protected].

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8:31 am EDT
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Vodacom Discrimination

9 years with vodacom 2 cell phone contracts, Every 24 month n vodacom customer have the ability to upgrade his/her cell phone,
When I visited there site to check there spesial and shaw something I like, i gave them a call
they talled me its for new contracts only,

What te *****, they are discreminating against the vodacom upgraders,

so I gave them n call and complain, well there service is up to *****...

well I just want to tell the people that what to join vodacom, remember...your first contract is nice...
but if you want to upgrade...be sure you will get nothing.

I also sign i 24month contract every 2de year...we also deserve the same as new contracts.

Well, i"m not going to waste my time with vodacom anymore...and going to put this in every news paper that n know.

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han
, ZA
May 02, 2009 4:44 am EDT

VODACOM TOOK AWAY MINUTES HAT I ACTUALLY PAID FOR...
VODACOM TOOK AWAY SMS`S THAT I ACTUALLY PAID FOR...
VODACOM TOOK MONEY FROM MY BANK ACCOUNT, WHICH HAD TO BE PAID BACK TO ME BUT IT NEVER HAPPENED, SO THAT IS FRAUD AND THEFT...!

I WAS BILLED FOR A CONTRACT THAT DOES NOT EXIST, WHICH MAKES VODACOM AN ACCESSORY TO FRAUD!

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han
, ZA
May 02, 2009 4:38 am EDT

Listen to this...!
After I had some trouble with Vodacom, and wanted some changes made, I needed help. It took some time and eventually happened, but here it comes...

The Vodache Staff actually asked me NOT TO EVER DO BUSSINESS WITH VODACOM AGAIN!
Can you believe that?
I`m off to the Newspapers, in order to inform ALL OTHER members of the Public!

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3:57 am EST
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Vodacom dstv select

In october last year I applied for dstv select at the branch in eastgate I had to wait 4 days for my dstv to be connected.. The service was terrible on th 27th october I sent a fax cancellation and recieved the sent report, I waited a month no one had contacted me in december 2008 I sent 2 faxes and called the call centre, eventually they put it on the system and in january 2009with out any notification they had run a debit from my account, I had not recieved and invoice they had told them not to debit till every thing was resolved.
I have 3 existing contracts and randomly spend over a r1000 rands monthly never had I ever been exposed to such incompetence and unprofessional people.

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kristian
, KE
Feb 28, 2009 10:45 am EST

WATCH THE DSTV Live on your phone for free with out subsription all you have to do if you need the software on your phone is to call me and i will send the software to your phone then you can start enjoying the dstv right on your mobile device
note:works only on vedio camera phones that acpect java and it cost a litte..
ALSO
IF you need the free browsing all you
have to do is to call me and i will give it to you note i only give out the free browsing settings for zain/mtn network

Call to enjoy the free browwsing on your phone

CHRISTIAN
[protected].

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kristian
, KE
Feb 28, 2009 10:42 am EST

IF you need the free browsing all you
have to do is to call me and i will give it to you note i only give out the free browsing settings for zain/mtn network

Call to enjoy the free browwsing on your phone

CHRISTIAN
[protected].

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kristian
, KE
Feb 12, 2009 4:18 am EST

HELLO EVERY ONE THE BEST PERSON TO CONTACT FOR THE INSTALLATION OF DSTV FREE WATCH IN YOUR PHONE IS CHRISTIAN, I AM SAYING IT BECAUSE HE HAD DONE IT FOR ME AND I AM REALLY ENJOYING IT ON MY PHONE SO IF YOU NEED THE DSTV TO BE INSTALLED IN YOUR PHONE JUST CALL HIM AND INFORM HIM

HIS NUMBER IS 234-[protected].

MY NAME IS MIKE.

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4:45 am EST
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Vodacom Pathetic service

Vodacom has a bunch of stupid people working in their centres, they don't notify you when necessary, but rather when its too late to do anything about it.

I've sent a fax to the accounts managing director, whom I could not speak directly to, because I was told I have not paid november, one month, but I have made three direct payments through standard bank for previous months and their has been money debited from my account.

Due to their foolishness they have taken it upon themselves to delete my numbers without my knowledge! What will vodacom do about this because they claim to satisfy customers yet they always have complaining customers...

This will go further than just a complaint..

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Martie
,
Oct 13, 2008 9:13 am EDT

To Whom it may concern As from today, i am going to forward THIS email every single day untill i receive my itemised billing via mail to my RESIDENTIAL adress because NO ONE ADHERES to my requests! CAN I PLEASEEEEEE GET MY ITEMISED BILLING. READ MY EMAIL BELOW. M. Pretorius

--- On Mon, 10/6/08, Martie Pretorius wrote:

From: Martie Pretorius
Subject: New south africa?
To: customercare@vodacom.co.za
Cc: complaints@vodacom.co.za
Date: Monday, October 6, 2008, 11:44 AM

Hope that vodacom reads my subject because im am GATVOL for vodacom. Maybe i should draw your consultants a damn picture! I am NOT interested in receiving my statements via email! Is it so difficult to understand after speaking to almost 50 consultants over a period of a YEAR that i pleaseeeeeee want my itemised billing sent to me via post? I have explained to numerous consultants to send my billing via post but STILL nothing. I pay my account every single month and have literally begged to be able to see what i am paying for but nothing. On thursday i spoke to a consultant for 30minutes again and complained, fought and everything you can possibly thought of. Geoffry (the consultant) assured me that i wont be receiving any billings via my email anymore but this morning i received it AGAIN! I am a newspaper reporter. Maybe vodacom will adhere to my hundreds of requests if i publish this problem that is going on for a year already. Im sure that MTN will be of better service...

The email above i sent to Vodacom is only one of soooo many requests, threats, pleads ... call it what you want. I have spoken to so many consultants and received so many promises from them, but still absolutely NOTHING.

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nazeelah
, ZA
Mar 02, 2009 2:06 am EST

Good day

I Nazeelah Hassiem would like to log a complaint in connection with the service at the Vodashop Vangate Mall – Athlone – Western Cape branch.

In January 2009 I requested that I would like to have my cell phone ( HTC S710) face replaced due to it being cracked and scratched. A gentleman by the name of

Dale (surname unknown) assisted me, he said he was going to book my phone and send it away to have it sorted. I then asked him how long it would take

And he said 2 – 3 weeks, I said it was ok and ill pay what ever its going to cost because I need my phone A.S.A.P. and fixed.

Two and a half weeks into the month of January my husband reported that he had received a call from someone at Vodashop stating I need to let them know

If im ok with the amount that was allocated to have the face of my HTC S710 replaced.

I called first thing the next morning and spoke to a guy (name unknown) who was very rude and full of attitude, he said my phone has been sent back without

Being fixed because I didn’t let then know if the price was ok, then I told him but this is the reason for my call and I had told Dale before that I’m will to pay what

Needs to be paid to get my phone looking decent again. He then said to me, ‘ oh well too late, your phone is here what must I do’….. I asked ….. what can you do because I need my phone

…… he said he would have to rebook my phone and have it sent away again and it will be ready within the next 2 – 3 weeks, I said im willing to sacrifice another month.

Half way threw February 2009 I called Vodashop Vangate Mall and I spoke to Dale once again asking if my phone was ready and if my face was replace as I had requested?.

And Dale said no worries everything is in order and the phone is ready for collection. I was happy when I heard that but I asked if he could hold onto it until I get paid

At the end of the month then I’ll collect it and said its know problem.

On Friday 27 February 2009 I went to collect my phone, I was so excited but to my surprise a gentleman by the name of Clayton assisted me and said ‘ Sorry Ms Hassiem

But your phone isn’t fixed and it seems it wasn’t even sent away…… at that point I couldn’t understand because I spoke to Dale twice in the last week of Feb and repeatedly

Said everything is fine and my HTC face had been replaced when truthfully it wasn’t. the cracked part of my phone was just glued back in place, my memory card slot cover was missing,

My phone now has more scratches than the day I took it in, and my blue-tooth isn’t working and it was working the day I took it in. I didn’t want then to do anything else but replace my face

Now my software seems to be buggered. And im not impressed !

So now I need to know whats going to done about that poor service and my unfixed phone because my phone is ruined and its not even a year old, and they had my phone for 2 long months.

i am a paying customer and expect the service i deserve.

Im so angry and disappointed that im will to take further steps.

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FAY
,
Oct 27, 2008 8:13 am EDT

how do i go about or where do i go in to see my itemised billing for my vodacom contract. please respond urgently.

fay

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9:26 am EST

Vodacom Customer care? What a joke!!!

I have never in my life thought that I would get such pahtetic service from a company that claims to be a leader in south africa... I have had a debit-order go down on my bank account from vodacom that wasn't authorized in any way. Now this is not the big deal - after phoning more than 10 times and getting more than 3 reference numbers from the so called customar service, I was phoned back almost 4 weeks later by someone who still had no clue about what my complaint was all about! I was phoned back because I threatened to go public with this poor service.

Thank you vodacom, I truly hope that I can let the whole world know how pathetic you are in dealing with my case. This is fraud and should be attended to immediately!

I will never in my life have anything to do with vodacom again - and I will motivate every single person that I come in contact with to stay away from such a company. Thank you you vodacom, I need not say more.

Dont worry vodacom I don't expect to hear from you - since you are only interrested in signing contracts.

People be ware

Dr. Marius a welgemoed

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Mmuiseng
, US
Oct 11, 2018 9:56 am EDT

I have had a cellphone contract with Vodacom of which I signed up with at the Boulders Mall, Midrand since May/June 2017 and being debited each month without fail. My phone got damaged, and as I was also paying for insurance, I inquired to either get my mobile phone fixed or replaced. It was the LCD of the phone that needed repairing and at the branch I opened the contract at did not have a repair service I was referred to look for other branches that do. None of the other nearby branches did contract phone repairs. Went back to the branch & was then advised to rather go to the police station to claim it as stolen/lost and have affidavit done & was provided with a ITC ref. number thereafter. Submitted a form I was asked to fill in at the branch and had the affidavit attached to be referred to the head office for further approval and other procedures. It has now been over 4 months since all that was been done. Each time I call the consultant who I had my contract opened with, I'm lie to and given excuses & the run around. I'm always told a manager or the consultant (Lucky/Luckson) will call me back with feedback and it never happens. When I ask Lucky/Luckson for a manager he fobbs me off with empty promises & lies... All the time.

I have tried contacting the branch but not getting through to the direct department or people.

Lucky was in charge of my case from the beginning and have always called him for updates etc of which to date has done nothing about except BS me each time. I am frustrated knowing that I am debited each month for a device I do not have. I use a burner phone as I cannot purchase another phone knowing I have a contract I am still paying which will end some time next year May/June and have been waiting for the replacement phone I am still paying for but don't have. The model of the phone was a Samsung A5 2017 model and during the process was promised I would be provided with the A7 model as the replacement.

The shop I opened my contract with is situated at Shop No. 26, The Boulders Shopping Centre, Old Pretoria Road, Halfway, Midrand, 1685 (My last call to them on the 04/10/2018 Lucky/Luckson claimed they had moved to Mall Of Africa).
Their email: Vodashop.Boulders@vodacom.co.za
Their tel: [protected]/ [protected]

The [censored]tiest, I will never again.

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Land cruiser
, ZA
Jan 16, 2018 2:41 am EST

They send you conformation of cancellation with reference numbers, and still cannot tell you why they deducted money of your account excuses of early cancellation, data that is put on my account that I dont ask or apply for. I dont upgrade my contract I dont want to deal with Vodacom why will I apply for that and who is the person that that have put it on my account it took you more than an hour on the phone for NOT getting the right answers it look like the staff is incompetent that is in the positions that must know how to deal with complaints of the customers.

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Ummu Yusuf
, US
Jun 10, 2017 1:58 pm EDT

Also so frustrated with Vodacom! Pathetic customer service and useless fraudulent department!

I have a contract for an 072 number only.
I was charged by vodacom R826 in addition to my monthly contract amount, only to be told by vodacom that i had another contract in my name of which i was totally unaware. Vodacom allowed an unknown person to take out a contract in my name without my knowledge nor consent, this is negligence on behalf of vodacom as I was only made aware of this contract when I phoned to query the debit order by Vodacom from my bank account for the amount R826 .  I was then told that I had a cellphone contract no.  [protected] which I do not own. 
Vodacom should be able to find out who has rica'd that number and which consultant was responsible for this negligence. It is only fair that  Vodacom be held responsible for all expenses incurred as a result of their negligence. Now Vodacom has suspended my current contract and daily asks me to send an affidavit and copy of I.d which I have already sent. Extremely frustrating! ! !

I have been phoning Vodacom daily since 22/05/2017, when I received an sms informing me of a debit order by Vodacom for R826, which I had not authorized.
Now the accounts department has informed me that my case is closed by the fraudulent department even though they are still charging me for the fraudulent contract and have not given me feedback! Please help, I'm fed up of Vodacom k

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JLeg
, ZA
Jan 11, 2016 2:34 am EST

1) I have upgraded 21 December 2015 at Paarl Mall Vodacom Shop. The consultant who assisted me informed us about all the additional features and cost effectiveness. Not once did he make mentioned of the guaranteed gift that was so boldly advertised in their store. I only realised on 22 December 2015 I never received a gift. I phoned and was informed it depends on the package you are on.
2) I have drafted an email to customercare@vodacom.co.za (refer attached) on 22 December 2015. No response received to date.
3) On 23 December 2015 my new phone was still not operational and whilst in Wellington I visited Vodacom there just to be informed by the consultant the consultant at Vodacom Paarl Mall informed her the Admin lady at Paarl Mall didn’t do the sim swop. No apology from their side. A BIG shout out to Wellington Vodacom who assisted me in this regard.
4) On 31 December 2015 called 082 111 spoke to Nicole who escalated the query. On 7 January 2016 spoke to Melisha who said she will escalate to Nicole. Several online chats were done with Yandiswa and Kunga supplying the reference number received from customer care without any feedback to date.
5) I phoned customer care on Thursday 7th January 2016 and came through to accounts department spoke to team leader Ntombi who listened and requested reference number. I unfortunately didn’t had it on me and she informed me she will be off Friday 8th but will get another colleague to call me to get the reference number to make follow up. This call never materialised.
6) I then phoned the manager at Vodacom Paarl Mall who commit he will phone me back the next day as he is busy and will have to subtract the documentation in order to check which package I’m on and the see if I qualify for a gift.
7) In the meantime I phoned other Vodacom branches to get the correct story about the gift as some said I should get a gift and other stated depends on package taken some also refer to the receipt.
8) I waited 8th January for call from Ntombi’s colleague and call from Derick but I guess I’m still waiting. I phoned the Paarl Mall Vodacom on Friday evening just to be informed that he left earlier. The lady requested me for my number after I have explained to her my query. I explained to her I have given my detail to him and that he can call me back. She even tried to get the consultant who assisted me on 21 December but he was too busy. I then told her and I quote “I have had it with Vodacom Paarl Mall and I will take it to the next level”
9) Not even did the manager tried to phone back on Saturday 9th January.

My concern how many clients are daily facing these kind of behaviour from consultant’s not knowing they are entitled to a gift. Makes my eyebrows raised as my next question will be what happened to the unclaimed gifts. Are they really delivering a service or are they robbing clients? Bear in mind that at month end they receiving the salary and commission for half service delivered.But what can one expect from branch level if the customer service are so pathetic.

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jaco steijn
, ZA
Dec 20, 2010 1:04 pm EST

please vodacom or anybody help me...
i need gprs and wap settings for a jamison m810i dual sim mobile watch phone... my contact details: [protected] or email me at jacosteijn@live.co.za alternatively my fiancee
ar elmarieh7@gmail.com

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H.G.V.L
Bangor, GB
Sep 28, 2010 5:38 pm EDT

the name wounds suspiciously like Vodaphone and when one name sounds alot like the other, its normally a hint that its a cheep knock off.

I deal alot with this sort of thing, I help my mum alot, she nearly got scammed for her car insurence, I quickly sorted that out (my step-dad was paying less for his MX-5 and she had an Austra which at the time prodused less emmisions)

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johan23
, ZA
Sep 11, 2010 12:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally agree on the complaint posted on www.gripe-it.com against Vodacom. They need to get their act together fast!

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Bobby Woolls
, ZA
Jul 20, 2009 7:15 pm EDT

Vodacom is one of the most inefficient service providers i have ever had the misfortune of dealing with.their supposedly highly effecient staff are ###s and have no clue about solving customers problems.MTN here i come

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Sarah
, ZA
Apr 17, 2009 2:11 pm EDT

Vodacom are thieves! I was OVERCHARGED by the amount of about R4600 by VODACOM and am STILL waiting for R3800 of it!

I have written complaints, called in at least 3 x per week, begging to speak to some sort of management, only to be told by an individual, "You are losing it, Sisi! Ha Ha Ha, you obviously have a fake alibi" when I insisted she had not contacted me that morning.

I will ride my contract out, but by December 2009, its "Bye Bye Vodacom!" and will recruit all my fellow doctors, nurses, and other health professionals to do the same.

Sarah, Cape Town

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Gerry Mostert
, ZA
Jan 16, 2009 12:25 pm EST

To whom it may concern

13/01/2009

I bought an iPhone with contract on 28/11/2008 from one of your suppliers at Cellucity, Cavendish.
The person who did the transaction name is Juan Wernecke, his supervisor’s name is Marcus Bruwer.

I was previously with MTN, Nashua Mobile. When I spoke to Juan, I asked him if there would be any penalty from Nashua Mobile if we port the number from MTN [protected]) to Vodacom.

He asked me when my contract would expire and I told him at the end of January 2009. He then said there should be no penalty if I do not cancel the contract with Nashua Mobile. I asked him if he is absolutely sure of this, he then said that he would ask Marcus, his manager, who was in the back office. After he returned he again told me that there would be no penalty if I do not cancel the contract with Nashua Mobile.

We then went ahead with the transaction and I did not cancel the contract with Nashua Mobile.

During December I noticed on a statement from Nashua Mobile an amount of R4, 218.00 for a termination penalty. I contacted Juan, he then said that I should speak to Marcus. Marcus then said he would follow it up. I told him I was going on holiday and would only be back early in January 2009.

On my return a few days ago, I noticed that the amount of R4, 218.00 was debited to my account via debit order. I contacted Marcus, yesterday morning and queried the situation. He told me that he would phone me later in the afternoon with the outcome. I waited for the call but he did not call back. So, I phoned him this morning again. According to him he sent in a query concerning this matter but heard nothing back. I then told him that I was not happy with the situation, he then told me that I should contact Customer Care at Vodacom.

Thank you.
Gerry Mostert
GGM International Film Productions

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4:21 am EST

Vodacom Debit amount exceeds contract amount

I took a vodacom Topup 315 contract.The agreed contract amount is R324 per month as indicated on the contract.I have noted that R466 have been deducted and that is not the amount agreed upon.

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12:18 pm EST

Vodacom Two buttons on key pad cracked

I got a contract cell phone with vodacom on march 2008.Two or three monts after i got the cell phone two buttoms cracked, was taken to be repair at vodacare Pietermaritzberg, the keypad was
replace .This month the cell phone same two buttoms cracked, was taken to be fix and they claim the cell phone has liquid damage.They want 600.00 rand to replace the keypads and we have to pay for it to be fix.This cell phone has two years warranty and i fill it should be replace, as many people has the same problems with the keypad.If not it should be fix as i still have to pay 160.00 rand a month for the contract of this handset until the end of the contract.Sharon Wolf from custumer care told me to return the hanset to Pietermaritzberg vodacare to be sent to advanced repair center for second assesment, but they can not confirm if
the advanced repair center will repair the handset under warranty as this will determinet by the assesment.They claim
liquid damage voids the warranty, but with two cracked buttoms it may have some liquid damage.This handset should be taken out of the market as is to many people with the same problem.Vodacom knows about the problem of this type of handset and i suppose Sony Ericson.I will like to know who is going to repair or replace this handset.I told the costumer care i will never get a contract with them again.For sure i will not get a sony ericson again.

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Update by olga
Nov 16, 2008 12:22 pm EST

I got a contract cell phone with vodacom on march 2008.Two or three monts after i got the cell phone two buttoms cracked, was taken to be repair at vodacare Pietermaritzberg, the keypad was
replace .This month the cell phone same two buttoms cracked, was taken to be fix and they claim the cell phone has liquid damage.They want 600.00 rand to replace the keypads and we have to pay for it to be fix.This cell phone has two years warranty and i fill it should be replace, as many people has the same problems with the keypad.If not it should be fix as i still have to pay 160.00 rand a month for the contract of this handset until the end of the contract.Sharon Wolf from custumer care told me to return the hanset to Pietermaritzberg vodacare to be sent to advanced repair center for second assesment, but they can not confirm if
the advanced repair center will repair the handset under warranty as this will determinet by the assesment.They claim
liquid damage voids the warranty, but with two cracked buttoms it may have some liquid damage.This handset should be taken out of the market as is to many people with the same problem.Vodacom knows about the problem of this type of handset and i suppose Sony Ericson.I will like to know who is going to repair or replace this handset.I told the costumer care i will never get a contract with them again.For sure i will not get a sony ericson again.

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SYEDMUHAMMED
,
Nov 28, 2008 1:19 am EST

my sony mobile was showing a complaint that i cannot attent the call when it answering

Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

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Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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