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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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J
9:10 pm EDT

Vodacom I think vodacom is the worst company

I have a new IPAD 2, migrated my account, got a Micro simcard asked to twin sim this with my 3G account i currently have, (i have 3 accounts with Vodacom) got the sim it has been 8 days and still no service on this device. did a simswap 3 times also still no service, bought a prepaid micro simcard WOW it works within one hour….EVERY SINGLE TIME I phone in to find out what is going on, i am told wait 24hours….it HAS BEEN 8 DAYS..

I’m getting so frustrated with Vodacom incompetence to sort out a problem like this they love to advertise how great they are….not the case….i have received sms’s stating it has been sorted out but please even a Vodacom Shop in vanderbijlpark ‘ Natasha’ have logged the complaints numerous times with no success, the problem lies with vodacom themselfs….this is the worst service i have ever received i had better service from my local municipality on a friday afternoon…

Tired of waiting 4 hours the 24 hours then 6 hours for nothing still NO service on my Ipad and still no service from Vodacom…terrible and unacceptable…. Credited with R2011000 on my Vodacom account. Hi, I like to bring to your notice, last week I noticed that I had a balance of R2011000 on my prepaid account and being a honest person, I contacted Vodacom and was told they will look into it. Truthfully I could have made calls to all my friends and family but that’s not me. I was given just a R10.00 airtime for honesty.

This shows you how Vodacom treats honest people and also shows how much courtesy they have as I never got a call to thank me about it. I’m unemployed and would have loved that R2011000 in my bank account instead (lol). I am seriously considering changing networks now as the R10.00 credited to my account did nothing for me and I feel I should have been rewarded with much more as it was the stupidity of 1 of Vodacoms employees that I was honest enough to phone and complain about.

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T
8:20 pm EDT

Vodacom unacceptable outright pathetic customer service with no solution

My contract is a year old and I have already sent my phone in 4 times twice with software issues and the touch screen. A major inconvenience everytime having no phone for no less than 2 weeks at a time. Paying for a new phone and receiving a refurbished phone everytime with bigger problems than the one before nevermind the hassle of losing all the information every single time.escalated the issue to head office who gives me yet the same solution another blackberry storm to be returned in 2 months once again.unacceptable outright pathetic customer service with no solution!

I am so unhappy and will never take out another blackberry contract again!To top it off after my third repair I got a call from vodacom advising me that if the problem persists another model of blackberry will be provided…so much for all the crap lies this service provider gives to its loyal customers!

I received a SMS informing me that I won a Samsung Galaxy phone, with R315.00 airtime & voucher of R1460.00. I was so excited. Vodacom asked for my physical address in order for the couriers to deliver my phone etc. I gave it to them and informed vodacom that I will only be at the address for a week as I am relocating, and that they could please send it asap. I contacted 082 1950 and the lady told me that I didnt win the phone but a R315 contract. Oh my goodness what a SCAM. I have been a loyal Vodacom Subscriber for a long time and all my family from my suggestion to use Vodacom as their cellphone contractors. How do I regret this. How dare Vodacom do this.

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B
10:47 pm EDT

Vodacom misleading advertising for laptop computer

About 2weeks ago i saw a Laptop and cellphone deal of R199 per month in one of Vodacoms booklets which looked very attractive. the advert shows all the xtra stuff that one gets with the deal and that thers a once-off Sim and connection fee payable which i was well aware of and more then willing to pay. I went into the Vodashop in Stellenbosch to enquire about this deal and as advertised the guy repeated it to me. When i went to sign the deal, i was told to sign a page of an xtra R230 inisiation fee that will be deducted from my account within 48hours after signing the contract.

Seeing that this was a gift to someone close to me i decided to sign the contract bt with the intention of placing a complaint of charges thats not advertised.I feel this is totally wrong of Vodacom to charge fees thats not stated in the advertisement and the salesperson did not tell me about this before i even orderd the laptop.

For several years we have been complaining about the poor signal in our area GPS 25°47.756 E 028°27.298. If i could just get past the faceless system and email a real person then i could send them 25 vodacom subscribers numbers with the same complaint in this area. The customer care line is a joke, when you have finished listening to their excuses and you press 2 for the poor quality the voice recording says can’t understand your selection. The truth is they don’t want to listen to complaints they just want to sell airtime and contracts. Perhaps under the new consumer act we can take them in as a group of 25 consumers ?

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T
8:53 pm EDT

Vodacom I will be supporting a better service provider from now on

Dear vodacom, I am writing this message in disgust according to the service I have been receiveing from vodacom customer care. I possess a blackberry 8520 and since RIM went down in october I have had endless problems.vodacom has been charging me on a daily basis a considerable amount of money for a service that is offered for free. I have spoke to numerous service consultants like : Thebogo – 10/10/2011 ref no : s2-eom3x-xlpzi … Rifilwe 12/10/2011 … Minah (didn’t even bother to log the call) … Ongie and that’s just to mention a few. My settings hav been checked and all is fine on my phone but I keep getting empty promises that they will sort my problem out and REFUND ALL MY MONEY but to no avail.

I took my phone in to CHATZ CONNECT in Lenasia at Signet Terrace [protected]) and they didn’t even give me the time of day.they refuse to help me with my problem and I would like to lay an anonymous complaint against them. I have wasted alot of time and energy with vodacom and I am appalled at the service I receive both from your service department and from CHATZ CONNECT in Lenasia.I hav lost so much money and I am totally frustrated and fed up wid vodacom.even if vodacom had to offer me a contract free of charge for a life time I will not accept as I am very disappointed and disgusted.

I know this message will not be read or acted upon so yet again I am wasting my time.I will be supporting a better service provider from now on.

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A
7:32 pm EDT

Vodacom I stay in selcourt springs and have found that the signal here and in the general area is absolutely useless

I stay in Selcourt Springs and have found that the signal here and in the general area is absolutely useless. I am tweeting friends, family and clients not to use vodacom as service, signal, strength of signal, dropping of calls is waisting peoples money and time. At this stage i have had no signal for over 10hrs…and i find that this is not acceptable or fair on the consumer who is paying for the service rendered. I should not pay for a service that has not been rendered if they claim they are the best.

If this is the best Vodacom can do then rather give me the worst. It is a know fact that vODACOM shares MTN towers and equipment. hmmm charge me but cant buy your own equipment or site…

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R
5:40 am EDT

Vodacom don't bother upgrading as it isn't as simple as you think

Don’t bother upgrading as it isn’t as simple as you think. My contract has expired almost three months ago and no one has bothered to retain my business. When you call the contact centre you get pushed from pillar to pillar or the service provider has already closed. I don’t have flexibility during office hours to do personal chores or activities. I approached a Vodacom Outlet in Greenstone when I eventually found a phoned I liked but the store hadn’t received stock. Was told I would be contacted but I’m still waiting for that call.

After spending a few thousand rand on a monthly basis, you still have the ordasity to want to charge me for a basic handheld device. You have made enough money out of me and if you still want to charge me for a handset I will move to another provider. I do find your service shocking and expensive and do not need your service. Let me know if you want my business and if you have a package that suites my needs.

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T
TCMvoda
, ZA
Apr 15, 2012 6:29 am EDT

Hi there Ranjey

I understand your frustration, you are busy enough with work as it is without having to battle to upgrade your contract and get a new handset. In terms of phone availability from any network unfortunately the network eg: Vodacom has to rely on the manufacturer for the shipment of the handset required. Sometimes it is very difficult for a Network provider to get hold of the specific handset from the supplier. For instance, the IPhone4S has been on back order for weeks now with no word from Apple as to when Vodacom will receive the handsets, South Africa has always been short supplied when it comes to IPhones(as an example) I'm not sure which phone you requested.
Concerning the fact that we have to pay in a certain amount of money or pay an extra amount of money per month for certain phones, Vodacom and I believe all other networks place a certain "value" on every contract they offer, they think about their expenses they incur in order to provide you with the services attached to that contract. So lets say you have a Talk 500 costing you R800pm, Vodacom needs to provide you with 500 minutes of talk time and 100 sms's monthly, there are costs involved in this for Vodacom like sever maintenance, admin, call centre assistance and so on. after calculating those expenses the network provider can place a value on the contract in order for you to receive your phone ether for free or at a price if the phones cost price is higher than the contracts "value" the IPhone4S for instance has a very high cost price that is not covered by most contracts.

I'm not sure if I have addressed your concerns but I hope it helps in some way.

Trevor

ComplaintsBoard
K
3:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom service

Dear Khanyisani

I have forwarded your query to a Senior Consultant who is currently investigating and will attempt to resolve (with feedback) within two working days.

Kaashief Nassiep
Customer Care
eService Team

For more information - please visit www.vodacom.co.za

On 12/03/31 10:15 AM, [protected]@london.com wrote: Today is the 31/03/2012 still nobody has contacted me let alone to put effort into trying to go to the place to investigate the problem. So what does that mean? That Vodacom doesn't care about its customer and its employees have adopted the culture of not going that extra mile to help its valued customers, not only its valued customer but customers that have been with it for years. As I have communicated to you before that today is the last day to solve the problem because I believe I have given you guys ample time to sort the problem out but all I get from you is excuses after the other so I have to take the next step now and believe you me it is not gonna be a pleasant one.
Sent via my BlackBerry from Vodacom - let your email find you!

--------------------------------------------------------------------------------

From:
Date: Mon, 19 Mar 2012 12:28:01 +0200
To: [protected]@london.com
Subject: Re: Enquiry from Web Self Service Ref: 00G8~879Y

Dear Khanyisani Ngema

We attempted to contact you today at 12h25 but our call was disconnected.

Please note that we are still awaiting further feedback and it will be provided shortly.

We do apologise for the inconvenience caused.

Regards
Bradley George
Customer Care
eService Team

For more information - please visit www.vodacom.co.za

On 3/19/12 10:16 AM, [protected]@london.com wrote:

Good morning!

The last e-mail I got from you guys stated that the matter will be sorted out on the 17/03/2012 and today is the 19/03/2012 and still I haven't received any calls or e-mails from you guys. If this is one of your ways to buy time and thinking that I would forget about this or fooling me, well you guys have another thing coming and it will be a great shock to all of you. I still have all the e-mails that was sent to me and I will use the to support my dissatisfaction.
Sent via my BlackBerry from Vodacom - let your email find you!

--------------------------------------------------------------------------------

From:
Date: Wed, 14 Mar 2012 16:31:33 +0200
To: [protected]@london.com
Subject: Re: Enquiry from Web Self Service Ref: 00G8~879Y

Dear Khanyisani

Thank you for your e-mail.

We would like to express our sincerest apologies for failing to resolve your query detailed in your previous e-mail and apologise for any inconvenience that you may have experienced.

We are attending to your query as a matter of urgency and will provide feedback on 17 March 2012.

Regards

Arlene Johnson
Customer Care
eService Team

For more information - please visit www.vodacom.co.za

On 12/03/14 3:01 PM, [protected]@london.com wrote: Good day!

This is just a follow up e-mail to see if there are any progress on the problem that has been taking you guys a decade to solve i.e network problem which is still a huge problem?

We need to know from you guys not to just keep quiet and say you will let us know once the problem has been resolved.

Waiting for your response on this matter.
Sent via my BlackBerry from Vodacom - let your email find you!

--------------------------------------------------------------------------------

From:
Date: Wed, 7 Mar 2012 06:18:09 +0200
To: [protected]@london.com
Subject: Re: Enquiry from Web Self Service Ref: 00G8~879Y

Dear Khanyisani

We would like to express our sincerest apologies for failing to resolve your query detailed in your previous e-mail and apologise for any inconvenience that you may have experienced.

We are attending to your query as a matter of urgency and will provide feedback on 17 March

Regards

Denise Ngozi

Please provide client with feedback on 29 February as I will be on leave thank you.

Logged a fault - ref number [protected]@london.com -S3-LR84O-O5PT7

Candice Adonis
Customer Care
eService Team

For more information - please visit www.vodacom.co.za

On 12/02/07 4:17 PM, [protected]@london.com wrote:

Good afternoon!

My telephone number is [protected] ([protected];[protected];[protected];[protected];[protected] and many more others). This is what happens, the network comes and goes for instance when somebody calls you, it happens that that person can't hear you or you can't hear that person but one of the two can hear the other person. If you leave your phone say on the table the network would be there and the next minute it won't be there. When all this happens one can not receive calls, e-mails let alone to log on to the internet. It does sometimes tells you when you are making a call out that there is not enough network coverage but not always.

I can not say the date and the duration of the problem as it has been there for quite sometimes now and the problem is still there up to date.

I am using a Blackberry curve 8520 and the rest of the guys are using Nokias mostly and different kinds of cell phones.

There place is a rural area and it falls under Mthunzini (chief Mpiyezintombi Mzimela) the direction you go from uMthunzini fuel Station and go to a place called Obanjeni and you follow the main Road up to the St. Joseph Roman Catholic Church, now on this whole area this is where the problem is and once you are near this Church one can phone the following number:[protected] or if one gets lost this person will assist with a direction or he will even meet you half way to escort you.

Can contact me on [protected] or [protected].

I have listed five of the Vodacom users in the area, there are more Vodacom users in the area.

Thanking you in Advance

Sent via my BlackBerry from Vodacom - let your email find you!

--------------------------------------------------------------------------------

From:
Date: Tue, 7 Feb 2012 14:57:34 +0200
To: [protected]@london.com
Subject: Re: Enquiry from Web Self Service Ref: 00G8~879Y

Dear Khanyisani Ngema

Thank you for your e-mail.

Our telephonic conversation today on [protected] at 14:46 refers

Thank you for making us aware of your problem. To assist our investigation, we need you to answer as many of the following questions as possible:

1. Your cellphone number relating to the problem.
2. A detailed description of the problem, including the exact error message/s that were displayed.
3. The date and time/duration of the problem/s.
4. The make and model of the cellphone you used when the problem occurred.
5. The address where you experienced the problem (exact street address, closest street corner, suburb and region, GPS co-ordinates.)
6. Is there another number that we can contact you on?
7. If other Vodacom users in the same area have similar experiences, please list their cellphone numbers if available.

Your problem is OUR problem so as soon as we receive the above information, we will do our VERY best to help you!

Regards

Candice Adonis
Customer Care
eService Team

For more information - please visit www.vodacom.co.za

On 12/02/03 2:05 PM, [protected]@london.com wrote:

Web Self Service Email
Client was NOT authenticated. A client sent the following email:

Mobile Number: [protected]
Title: mr
Name: KHANYISANI NGEMA
Email: [protected]@london.com
Preferred Contact: Call(08:00 - 18:00)
Subject: poor customer service
Message: I would really like to voice out my Disappointment at how I and the people i am representing have been ill-treated by Vodacom. firstly i would like to give you the request number which was given to me at the point when i reported the problem we are exepriencing in our area:A5-IHQI-K91HW AND I WAS TOLD THE WOULD carry out the investifation and come back to me within 15 days and up to now nobody called me and i the decided to pick up the phone and call and i was referred to the person that deals with the KZN region who then gave me these two number:[protected] and i spoke to Steve on this number who told me that they no more responsible for increasing the signals and i the called the second number:[protected] whic did not go through and i then call the sutomer service again and i was told that these numbers were incorrect and i mean really now, i then spoke to Belinda who told me that she did speak to the people who were given this task and they had said that they did go to the place in question to investigate and they couldn't find any problem and my question then is how come they did not find any problem, did they speak to the people that they have said they will speak to as part of their investigation? they requested five number from me so that they can call at least one person as part of the investigation but up to now not even one person received a call from Vodacom.Can somebody tell me please what these people did on the day of investigation and how come they say they coun't find any problem where as there problem is still there? is this the way Vodacom treats its customers because if thats the case the whole area should switch to MTN or any other service provide because i can tell you now that it is only Vodacom customers who are affected by this problem. Now before i go back to report to the people who sent me, can someone please call me with a solution to the problem remembering the fact that a word of mouth is the most powerful tool at our own disposal.

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A
antheao
, ZA
Jan 12, 2010 3:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

vodacom deducted money from my account for a cell phone that i have cancelled.i phone them and they told me the money will be paid into my account with in 30 working days. they paid in only R150 into my account and still own me R230 i phoned them to inform them that they only paid the 150.the consumer service cant help me and they transferd me to the accounts department and they transferd me back to the customer care. I dont know what to do to get my money back i also have the proof of my bank statement to show how much money they deducted from my account .i need my money and i want it back please can you help me because i think vodacom is taking money that does not belong to them.

M
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Mrs H J M Louw
, ZA
Jun 30, 2011 10:26 am EDT

I contacted Vodacom to provide me with an address of a person that is
harrasing me, by sending sms and calls from an unknown cell no.
The consultant advised me that they cant assist me without a police case number, the police told me that Vodacom must give me the address to enable them to attend to this. They also told me that i can change my cell no what it will cost me R180. My mom is the contract holder and she is 82 years of age, but I her daughter uses the phone. I cannot have the number changed because I applied for various position and they have my cell phone number to contact me for a position. I URGENTLY NEED THE ADDRESS OF THE PERSONS CALLING ME, OR IF VODACOM CAN PLEASE CONTACT THAT PERSON AND WARN THEM THAT THEY MUST STOP HARRASSING ME

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J
12:10 am EDT
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Vodacom unlawfull locking service

Dear Sir / Madame,

I am writing this email, in frustration and causing major problems in my business and marriage to due to the lack service delivery from Vodacom. My wife is a partner in my business, and also run the accounts. Her line, Cell no: [protected] was soft locked on the night of the 14th of March 2012, I called Vodacom on the 15th to have this investigated as to how this is possible that her Cell line has been soft locked meaning she could only receive calls and not make calls nor access the Blackberry Service. The contract consist of a 130min any time minutes, Blackberry Internet Services, and a 50 -100 SMS Bundle, I have also given a R62.00 extra if the free minute are up that the R 62.00 is to cover the rest of the month, if that is used the phone is soft locked.

This issues started last month when on the 10th of February 2012, her cell number was soft locked, I asked to have this investigated: they started that it has been due to the calls, I check the billing, and they reported that on the 11th a call to 152 at 13:52 was made that costed R82.00, which caused the soft-lock. My query was, how is this possible if the line was locked on the 10th the evening. I am still awaiting response. No feedback as to date.

I have called Vodacom 17th the 19th and now the 20th, this line is still soft locked.

I have attached a recording and here are the Ref Numbers:
1. S3-LU422-27DVN

Please find attached recording:

I need your assistance and help to find out what do I do in this case. This is causing a train on my marriage, and business, my wife uses her cell for business.

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Liven
, ZA
Jun 20, 2011 5:46 pm EDT

I purchased a new battery for my Blackberry 9700 bold from the store in Richards bay 2 months ago. the salesman confirmed that it carried a warranty for a period of 6 months. it cost me R750.00 i gladly paid and left. however, yesterday my phone refused to come on and after inspection, i found that the barrety was emmiting a fluid and wet the entire back section of the phone along with the sim card, memory card and camera lens. i took the phone to the Vodashop where i had purchased the battery and asked the saleman to inspect it. he immediately looked at the battery and assured me that it was fluid damaged to which i agreed. however, he insisted that it was not from the battery. i assured him that the phone was never exposed to any kind of moisture. the then said that all he could do is send it away for analysis but could not promise anything. i am still awaiting feedback and have since sent my phone to the vodacare repair center for analysis as well. i took the battery back expecting feedback from a well informed Vodacom employee but all i got was a negative repsones stating that there was no possibily that it could have been a defective battery which is exactly what i suspect. currently i am without a phone which i paid dearly for. I have been a loyal Vodacom customer for over 10 years but will now be switching to a provider who does not hide behind their warranties. my name is Mr Gounden and my contact details are as follow. [protected]. Liven.gounden@bhpbilliton.com

J
J
JAN THERON
, ZA
Jun 01, 2011 1:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I almost do not know where to begin, I have had a data card for +- a year with quite extensive usage, this accumulated an account of R500-00 plus a month. A few months ago it went up to R2500-00 and even R3500-00 per month, with no changes from my side. On enquiryto VODACOM, it was a short and sweat - I am the problem, something about auto updates and auto down loads. Being in the sticks, I've made my way to an ITcompany (may I say, reputable place) they checked my laptop through, and whalla, it's clean and even virus free, for that was also one of VODACOM's solutions to MY problem. This was reported early in Feb 2011, with the required reference nr's and whom I have spoken too. This carried on for two more months, NO REPONSE, NO ANSWERS, At that stage I have learned that I should hang on to the ref nr's for apparently they can access these. It continued like this until I litterly lost my temper, and then one friendly incompetent pointed me towards their web site -needless to say this being as unfriendly and cumbersome as the consultants. I then realized I need to speak to a person rather than a machine - yet another month past and I have manged to get only one e-mail address. This too proofed to be of no help. I then logged a dispute resolution request - with promisses that it would take 14 days, these 14 days past, until I again managed to get yet another ref nr. Still NOTHING - The problem with the VODACOM system is - they only write contracts, supply absolutely no service and ''what they good at'' is collecting moneys. Your hands are chopped off when it comes down to an enquiry for they deduct, and deduct and there's no way you can get hold of any person - the ones you do manage to speak to, are only answering service people, they for ever escalating the problem to a higher authority, and that is where it remains. I then made the decission to source legal assistnace, yet, now I needed proof, WRITTEN proof, HOW THE HELL do you get written proof if you cannot even get hold of the bunsh on a phone. Further VODACOM so politely informed me that I should e-mail them, to an answering service person, BUT MY PROBLEM IS JUST THAT... I CANNOT USE MY DATA CARD FOR EVEN ONE HOUR AND IT ACCUMULATES R3500-00. To date I'm paying, no data card service, and then the consultant so nicely put it to me that ''I NEED TO SUPPLY PROOF THAT I'M NOT USING THE CARD - FOR CRYING OUT LOAD, I CANNOT USE IT, IT SUCKS ME DRY. My request is a detailed account, a reason for the escalation and a REFUND for the moneys, time and effort made to get disconnected for more than a month now and still the debit orders go off and off and... I can carry on and on, this saga I guess is of much delight to someone there at VODACOM, or do they actually have someone or something that can deal with problems like this - I'm of the opinion I's dealing with a computer - I have also traveled to PTA to the VODA WORLD, Here I was send from counter to counter, taking a whole Saturday, and no reference nr, solution or satisfaction - WHAT IS WRONG - PLS HELP. I'M STOPPING THE DEBIT ORDER AND READY TO FACE THE CONCEQUENCES

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Celestio
, ZA
Jan 29, 2009 2:54 pm EST

The 3 G Technology in South Africa favours the urbanized communities, and internet access it is a luxury for business people and the middle class.

I stay in a remote township of Ficksburg (Meqheleng)which got a very mountaneous terrain, I use my 3 G to do my business abroad, but most unfortunately the Vodacom reception in a neighbourhood I live in is not constant.

I can not access any information vital to my busines operation due to weak reception.
How do I access any information I need while running my internet at a speed of 236Kb/sec?
I use internet quite often and it is quite frustrating to recieve or send a 15 minutes content in a period extending to 4 - 5 hours. This inconvinience makes life much more difficult for us people who depends on internet to do business.

Will Vodacom SA choose a better location to place their 3G tower, just like what has been done by their competitors in an area where I live in.

Thank You

R
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Rakesh Mistry
, ZA
May 31, 2011 10:53 am EDT

Applied for RED MOFAYA data contract at the beginning of the month. To Date (end of Month) no contract has been activated. Also the Supplier of Vodacom (rewards company) in which the contract was applied for advice that the delay is because of Vodacom as they have not approved the contract and that they have no interest in the matter as they have processed onto the vodacom system and it is not them that is delaying the process. Problem, My contract for data expires today and from the 1st June I have to bear the cost for the data due to the poor service received from both Rewards Company and VODACOM. Call Call centre and the consultant do not even know the process for a customer to raise a compaint. To make matters worst, they just keep transfer the customer from one consultant to another which frustrates on even more. NEED HELP on this issue. Ref [protected] from Vodacom

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10:31 am EST
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Vodacom broken phone

I have had a Sony Ericsson X10i for about 15 months now of which 6 it has not been working. The cell Phone works perfectly besides the fact that it does not charge. I took the phone in and they sent the phone back to me saying that it is B.E.R (Beyond Economic Repair). I am very frustrated that now Vodacom have handed the phone back to me and said it is now my problem and i have to try and get it fixed else where. What happened to the 48 month warranty? Why is it now my fault that the phone stopped charging after no physical damage? The phone has been in twice with no success or help from them. I am very dissapointed with the lack of help and rudeness of Vodacom Head Office.

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TCMvoda
, ZA
Apr 15, 2012 6:44 am EDT

Hi Russell

Unfortunately there is no 48 month warranty, the handsets that are provided by Vodacom have a 24 month warranty, the first 12 months is covered by the manufacturer eg: Sony Ericsson and the second 12 months is covered by Vodacom.
If the Vodacom Repair Shop in question evaluated the phone and deemed it BER without replacing it for you then the phone must have physical or liquid damage as Vodacom has to fix or replace any handset within 24 months of purchase if the handset is not damaged physically and has not come into contact with any liquid.
If they claim that there is physical or liquid damage then you have the right to request evidence of this eg:corrosion on the pc board or a crack in the phone..

I hope this helps
regards
Trevor

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Vodacom advance centre

I have a blackberry 9360 that was water damage. I sent it in to vodacom repair centre to be repair because its a contract phone i did not want it to be sent somewhere else. I got my phone back a week and it went dead to it back in and then they said it is B.E.R due to it being B.E.R they removed my clip that keep my cover and they screen guard and know because i did not know that my clips was missing i took my phone to MTN and a unauthorized cellular company and they pick up that my clips are gone they do not want to replace it. Know they are saying they did not remove my clips but who did they opened my phone. I just started with the contract on my new phone and vodacom is like don't care attitude i have been a loyal customer for over 10 years and this is the bad service i am getting. i really feel like when my contracts over to change cellular service.

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TCMvoda
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Apr 15, 2012 7:11 am EDT

Hi Candice

Liquid damage is a difficult situation, when your phone comes into contact with liquid in any way it is virtually impossible to fix it. The circuit board of a cell phone has many layers and once the liquid has infiltrated these layers it can not be removed, sometimes the liquid dries but in most cases the phone starts with one problem and as the liquid slowly spreads, the problems spread from keyboard to screen to camera and so on, randomly.
I'm not taking sides here but in terms of your "clips" that are missing, it could be Vodacom or it could be the unauthorized repair store that is just claiming that the clips are missing and may have lost them themselves.

regards
Trevor

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Vodacom unlawful itc listing

in January 2011 i had all 3 my Vodacom accounts cancelled.
for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. after sending a technician to test the signal in my area Vodacom authorised the termination of my contracts at no penalties or expenses to me. my cell number was ported to MTN (the better connection). my nr can only be legally ported one Vodacom has authorised it as well as verifying that my account is up to dat.
in Feb 2012 i became a contract client with MTN.
vodacom continued to bill my account for a service i no longer had. after 4 months of reversing my debit orders to Vodam i called the customer care line and was told that my accounts were still active and that the cancellation was not logged correctly.
another 6 months passed and i recieved legal letters from Hammond Pole attourneys claiming almost R13 000 for a service i have not had at all.
refusing to pay this i contacted Vodacom and Hammond Pole and was sent back and forth with no results.
as result i have been listed with ITC and my credit record has been compromised.
my business banker has called back my business overdraft facility until this matter is resolved.
dealing with the attourneys i gave them every detail so that they can collect every voice recorded phone call in which they can establish that Vodacom actually agreed to terminate all my contracts.
the claim has been taken back from Hammond Pole attourneys and Vodacom has now appointed a new debt collecter to attempt to intimmitade me for the claimed amount.

spending the last 2 months on the phone with Vodacom, hammond Pole and the new debt collectors i have absolutely no joy...
not a single person at Vodacom can help me, neither can their internal legal Dept help me.
after driving to Vodaworld and spending the day there i was disgusted that i was not allowed to see any legal department and was forced to call them from the parking lot where i spent an hour on the phone with Desmond, the reprasentative for the legal department at vodacom.
my emails no longer go through to the legal team and this now leaves me with absolutely no means of resolving this matter.
in the meantime i have an Unlawful ITC listing and i am faced with severe financial issues to to my overdraft facility being recalled.

not only is the signal supplied by Vodacom of the poorest standard i have experienced, the service is just as poor. i will publically advise anybody not to consider Vodacom as a service provider but to rather consider MTN.

IF ANYBODY HAS ANY ADVICE FOR ME I WILL GLADLY LISTEN [protected]

vODACOM, I WILL NOT REST UNTIL MY NAME HAS BEEN CLEARED AND THE CLAIM BE WITHDRAWN...
WATCH FACEBOOK AND TWITTER AND OTHER FORMS OF MEDIA WHERE I WILL BE POSTING THIS COMPLAINT

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Update by hotlens
Feb 29, 2012 2:38 pm EST

thx Joe. . .
the banks work on FICA requirements which suck so any bank i go to will say the same...
as for the spreading of the news. . . i intend to do so as much as i can... share the link pls

regards

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Joe456
, ZA
Feb 29, 2012 11:38 am EST

If your bank cannot support you through this and cannot see that you are not at fault then get rid of them as well. You dont owe them any loyalty and they dont have any loyalty to you as a customer. It is also a disgrace that Vodacom do this to clients, you need to advertise this as widely as possible

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Vodacom - legal department testing my patience

Let's start off with Vodacom is an absolute joke! I regret not joining another service provider. I applied for a 1 Gig data package and to my surprise, got declined! I contacted the legal department and due to a slow system I had to phone back after 10 minutes, slow system is not my problem, sort it out. Apparently I have an outstanding balance dating back...

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Vodacom illegal blacklisting of my telephone

I have been a client of Vodacom for many years, 4 years ago I applied for internet connection through Vodacom as we had moved to a suburb where Tekkom did not have ADSL lines. Vodacom's costs were astronomical and i wrote several times asking if they could not give me some sort of discount as I am a pensioner.Later a company opened up offering cheap wireless conections. As my 2 year contract expired years ago, i asked Vodacom to camcel my contract and I signed up with the new contract. a few weeks later, Vodacom emailed me teling me, that sometime in 2010 I had renewed the contract telephonically and owed the R 3026.19 for cancellation of contract. i never signed a new contract nor do I have any recollection of renewing the contract telephonically. I prefer to do my business on paper with a signature face to face with a representative.Since then I have been continually harasstd but, when I went into their Hermanus store, their assistant telephoned Thepe of their cancellation department . he promised me that the contarct had been cancelled and all I needed to pay was R299 at the end of November, which I did. in the mean time I have been payng The R144 subscription for my cell phone. even though From August to November I never received a statement or invoice. 5 days ago, Vodacom disconnected my phone and blacklisted me as they say I owe them R500 in outstanding installments on my cell phone! i went in with copies of all my bank statements showing proof of payment. But my phone is
still switched off. surely this in now a breach of contract by vodacom? Can i black list them and take them to court? Thank You P1ppa Prehn

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Vodacom breach of consumer act

Dec 2011:

My line has been softblocked AGAIN.
Issues with Vodacom the past 2 months.
- Charged me crazy amounts for data - breach of contract due to no agreement and misleading information from a Vodacom staff member.
- Then soft-blocked my phone, meaning a huge loss of business for me.
-1 attempt at contacting me, otherwise no response despite copious emails, calls and HelloPeter complaints.
Contract:
BlackBerry Curve - Vodacom R149p/m
Data Dongle - with supposed R50 limit (please be aware - this is not what it seems other consumers!)
I have already spoken to the accounts division before and the lady i spoke to was very clear that she couldn't help me. I need to speak to someone of management that can assist me with querying the payment (not arranging to make payments). I feel it is a breach of contract and a case of being mislead - this is why I am querying the payment - At this stage I am not interested in working out a payment plan - I am not interested in paying anything at all for what I feel was a breach of the consumer act.
Please can someone contact me regarding this, and in the meantime please unblock my phone ASAP until this is resolved. I am losing business and I pay per month religiously (have never missed one payment) for the right to have R139 worth of call time and most importantly, email and BB internet access as well as BBM access throughout the entire month.

Previous events - October/November:

A valued customer of Vodacom for a while (and Vodaphone in the UK before this). I have 1 account with 2 lines - 1 is a blackberry contract and the other an internet dongle account. I got a dongle deal-Pay R149 p/m and receive 2 free gigs per day, and the 2 free night owl gigs. After receiving the dongle, in August I then set a R100 limit on my dongle. Therefore if i was to go over the 2 free gigs it would cut me off at R100 ensuring affordability. I use this dongle for work purposes and so this is extremely important. On the 10 August, I received an email stating i had a R100 limit. Nothing attached to this email. I then changed the limit to R50 to ensure I did not go over. I received this email back:Please be advised that your call limit has been set to R50. Your limit will be separate to your free gigabytes.Regards, Michael Engel. Again no terms and conditions attached.Yesterday, my BB and internet were softlocked. I phoned customer care and then went into the Vodacom store in Canal Walk to be told I owed them R1600 due to going over the 2 free gigs. I was told that the dongle doesnt "check" your limit when in use as once Vodacom once got "sued" for cutting someone off!

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Vodacom reissuing number to some one else

My MOM is 73 and has had this pay as you go phone for the last 10years + she lives in Zimbabwe and visits her only 2 grandsons in south africa. The phone was a tool to make sure they reach Zimbabwe safely as their jorney is roughtly 1000km and takes 12 hours.My Mom has used lots of money on this phone and always makes sure that the card is charged for at least 6 months in advance .Last year in April 2010 my parents were visiting and returned to Zim my dad was hospitalised in July 2010 he was in ICU for 8 weeks 4 major opperations later (amputation ) he passed away.The day befor he passed away my Mom had a head on collision and almost Died heself .She only returned to South Africa in December 2010(8months) In Febuary wen she returned to Zimbabwe her sim card was credited and valid till january 2012 R97 rand still on. 23 September we Ricaed her phone and the line was dead.(7 months) 0n the 27th i went to a vodacom shop and reported the problem the lady at the shop said that the number had been issued to some onne 2 days prior . How can this bee the phone has been utalised in this fashion for 10 years now the only excuese is 200 day no use sorry for you. I then laid a complaint and was given a referance Number SZ ELBAQ QOX8 so i wait. I call Vodacom on the 3rd October at 10.23 and speak to a team leader Mossa Dlalaisa apparently they have tried to contact me twice on my mtn phone when i told him that was absolute hog wash as i was on call 24hrs a day my mobile is always with me he was very aggresive in that i was lying. i said i needed a manager to call me to resolve this issue and nothing . i called again on the 5th October and spoke to a manager at 14:45 Shaun Willanson i was on the phone with him for an Hour explaing the issue .at the end of the cal he asks me well what can he do for me .I asked for the number to ber given back to My mom as all her aged friend have her number and it is going to cost a fortune which she does not have to notify every one.The 97 rand refunded as VODACOM has stolen that money from her how would vodacom react STEELS MONEY FROM A PENSIOAR . this same manager then said that i should log a complaint on the internet.Now my question is why did the incompetant idiot that i spoke to on the 27th not tell me this 4 consultants later 2hrs on the phone stress and money later this company still has done nothing.further more this very helpful manager would not even send me an sms or email as VODACOM does not allow MTN calls (referback to a Mr Mossa Dlalaisa who said that it was on record that they had called me twice) Sorry for the profanity WHAT THE f***.PLEASE tell me that this is how helpful vodacom is to their clients if so you do not diserve the clients you have, theiving lying unhelpful lazy sods the lot of you

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Vodacom suspended my line for no reason

My number is [protected] and i've had this line for more than 4 years, i'm on the top package avaiable and spend around r3000pm. I'm in recruiting so my cell is vital in my business. I cannot make calls or sms or send please call me's. My account is paid on time every onth without fail via debit order. If I lose business who is going to pay me out? Vodacom? I called 111 and received a sms to sate that they'll contact me within 24 hours... I cannot wait 24 hours! Helppppp... I need compensation for this crap...

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Vodacom misleading contract

I would like to officially log a complaint against Vodacom and Elite mobile for offering me a contract that was misleading and not properly explained to me. On 28 July 2011 I received a phone call from Elite Mobile telling me that my data contract was up for renewal and that they were offering me an upgrade to a MY 2 Gig contract for R148.99 per month. The previous contract I was on would cut off once I had exceeded my allocated limit and I have never heard of any other contract that allows you to go over your limit at an additional cost. In the transcript the salesman very quickly mentions that the contract is an “open line”, he does not explain to me what it is and what it entails. I did not ask any questions about it because I assumed an open line meant that you can use it for data as well as a cell phone.

The first month I got billed R389 for a MY1.5Gig package, which is NOT what I agreed to. I complained to Vodacom and they passed me on to Elite Mobile. Elite Mobile said it was Vodacom’s fault and that it would be rectified the next month. No refund was offered to me even though it was more than double the amount that I had agreed on and for a lesser amount of data.

In September, I was more then HORRIFIED when I received a bill from Vodacom for R4790, 12! Minus my monthly subscription of R148.99, that comes to R4, 641.13. I immediately phoned Vodacom to investigate what on earth was happening. Vodacom were rude and unhelpful and simply told me “you used the data ma’am so you must pay!”, I refused to except this I had no idea that my data card did not cut off and was running up this kind of bill. After pleading to the consultant to please help me, she eventually put me through to the manager who told me that she would carry out an investigation. This was on 16 September 2011. I have waited 26 days for feedback which I finally received today. I was told the exact same thing by Vodacom, that this was the data used and now I must pay. I argued that I was not aware that this contract would not shut down after 2 gigs and that it would continue charging me at and exorbitant rate of R1.20 per gig (or so I think case nobody at Vodacom can tell me what the rate is). All the consultant could tell me was that I signed the contract so I must pay. I told him I did not sign any contract and so he said that I must then take this up with Elite mobile, the company who sold me that contract in the first place.

This is not fair! I did not know what I was agreeing to when I took out this contract, I was not informed about how this contract works, nor was I warned that my 2 gigs were up and that I would now be charged extra and how much. I object to this contract and a object to having to pay R4641.13. I would never ever have agreed to this contract had I known about this! I think it is disgusting that you do not properly inform your clients about what they are agreeing to. An “open line” means nothing to the everyday consumer, it means nothing and it says nothing.

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Vodacom cellphone claim

Took my B/Berry 9700 in to Centurion Malls Vodacom Repair Centre on the 24/09/2011 to find out if they my insurance on the phone would cover a repair or to replace my phone. There I was told that i had insurance on my phone and that they would let me know on Teusday 27/09/2011. In received a call from the Centre on Teusday at about 10 o'clock where they informed me that everything was sorted and that i only can come in to pick a new phone due the fact that the previous phone could not be repaired.
Arrived at the Repaire desk at 17:30 where i was told that i must stand in the gue to see a consultant to fill in the nessacary paper work, i then filled in the paper work and told the lady that i already filled in the papers.At almost closing time the lady decided to ask the lady at the repair desk whats going on and if she helped me, the lady at the repaier desk then said that everything is sorted and that the insurance was paying out R5000 out for me so i could only pick a phone and laeve. After she left i was busy filling in the paper work to take the phone where all of a sudden they told me that nothing has been arranged and not all the paper work is right and that i have to come back the following day.From Friday the 23rd i'm sitting without a phone and has been told that everything has been sorted, all but empty promises and can't do anything and was looking forward to receive the new phone but to no avail

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Vodacom prepaid airtime limit

I am a prepaid customer with Vodacom and for some unknown reason when my airtime balance reached R4.00 I am unable to make phone calls, send sms basically use my phone. I have phoned Vodacom to ask what the problem is and they said I must put my phone off switch it back on? That of course does'nt work. My wife has the same problem with her Vodacom prepaid phone. Why? Is it to force you to buy more airtime?

Siete

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Vodacom ripoff at or tambo international

Arriving at OR Tambo International Airport on 30th April 2011, for a stop over in JoBurg on the way to do a job in Ethiopia I walked out of the International Arrivals and straight to the Vodacom Shop a few Metres outside to buy a replacement Cellphone sim card.
The young lady working there did the usual thing I have seen being done in Vodacom shops before, activated the simcard and supposedly installed R29 Airtime. After the long flight from Perth I wasn't much interested in how this happened and just wanted to get out of the airport ASAP. Of particular note was the fact that no ID was requested to do this... Bit of a major security breach there!
I was picked up by my lift and proceeded to the lodge where I was staying. When I couldn't make any calls the Lodge Manager (have not been to RSA for a while) had a look and informed me that there was no Airtime installed at all. Smelling a rat I got a lift back out to OR Tambo, the next day. Finding a European supervisor I informed him of the situation and he gracefully refunded my R29 Airtime. The young lady in question was off sick that Sunday... Vodacom, what about my R200 being refunded, considering the simcard probably cost R5 outside the Airport! It would have been a nice little earner for her during the World Cup I am sure. I don't think she would have had a job if she came in on Monday. My number is +27 [protected] It is a nice number anyway. In the departure lounge heading to Addis a young Indian lady working for Tourism South Africa was advised about this. Is it going to make any difference?

Brian
Perth
Australia

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Update by Brian1954
Nov 01, 2011 9:32 am EDT

Try lodging your complaints at hellopeter.com. Vodacom do respond even if it a "canned response"!

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

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