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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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Z
9:10 am EST

Vodacom upgrade and contract

Good day

I have been with Vodacom for more than 10 years so I feel im a loyal custromer yet the service I got in the last couple of weeeks has left me unimpress. I went to 2 Vodacom stores to upgrade on [protected] they have these lovely deals but guess what no stock so I walked out and decided to upgrade on line...oh boy wrong move. Refer K0048882 ac nr I0741619. I received the phone put the sims in and charged it...Sony Xperia XA well let me tell you the phone dont even last 12 hours and then i must charged it again. I went to Tygervalley Vodacom well one of them I was charged !50 to transfer data from old phone to new phone and I was under the impression that he did a sim swop too but no it was not done. I had to phone customer care and they were very helpful and did sim swop for me. I wanted the baterry tested I went to N1 City in Goodwood Cape Town and was send from shop to shop with no help. I phoned customer service to report the phone again a lovely lady help me and said batteries dont last as long as they use to before and to go to Vodacom shop and ask them to look at the programmes I had and to see about background data. I went on Saturday 12 November 2016 to your offices In Bellville Cape Town and they were closed...I went to Tyger Valley in Cape Town and was told they dont touch phones that was upgraded on line...real charming. So here i am with a phone that i have to charged twice a day no one to help me and alot more costs i had to pay for upgrading on line. I just got the latest account and Im being charge for a handset would like to know what that is all about? and I had to pay extra cost last month on the phone as well...im not impress but if that is not enough to boil anybodies blood here I have another problem. On number [protected] About a year or more ago I went through a stage of having to pay for data. I phoned customer services and put a soft lock on this number and on [protected] as I dont have money to pay for the extra data...so I was happy wont get another account for additional data when it goes over the 2 gig...well guess what last month I got an account for R366.25 and this month R11.12. The other number is still on soft lock yet [protected] has all of a sudden not soft lock as here Im getting accounts for the extra data that went over 2 gig because someone decided for me I can afford to pay extra and there is no soft lock.

I ask you, would you be happy with all this, I dont thinks so. Here is what I suggest you get your act together and sort out this mess or I will take it further and believe me right now I will not recommend andybody to Vodacom. The ombudsman and Hello Peter will hear from me if I dont get a resolution on this mess, in fact I want a refund on the money I had to pay because someone decided to take the soft lock off the one number.

A very unsatisfactory customer

Zenda Mienie

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I
8:13 am EST

Vodacom misselling services to customer and lack of accountability and response for poor marketing of vodacom promotional packages

I have been a Vodacom user for over 10 years and was astounded by the poor level of service provided by Vodacom Customer Care with regards to providing a resolution and compensation with regards to a complaint which I laid where I was treated unfairly as a customer and I believe involved the misselling of services/promotional services to a customer.

Please see the below summary of my compliant and timeline of events causing the reason for me submitting this:

1) I received a call from a Vodacom sales representative positioning a promotional package towards the end of September 2016 because I was identified as a high data user. During the conversation the Sales Consultant stated that Vodacom had a promotional offer whereby instead of having to pay ZAR140 for 1 GB of data every time you run out, I could be charged an additional ZAR+-90. As a result I would save on average +- ZAR 40 per month. This seemed like a fair deal and I accepted the offer.
2) Post 1 October 2016, I started to notice material changes in my network ability and phone capability, as an example, not being able to view incoming calls. I therefore called Vodacom Customer Care to query this and they claimed that I needed to activate an additional “some service” to view incoming calls. I was extremely confused because I have been using this Vodacom mobile number for years and and never requested to de-activated this service or had issues with viewing incoming calls. I agreed to now accept additional charges for “this service”, but asked the consultant to look into how this service got de-activated without me knowing. I never received a response.
3) I then tried to make a call on a Friday night desperately and received a note saying that I had less than ZAR 3 on my phone and was unable to make a call. I was once again confused because I am on a contract Smart M package which means that I have a particular number of free minutes to call. If I exceed my minute usage then I will get charged at the end of the month for the additional minutes which I called for.
4) I had to use someone else’s phone to call Vodacom Customer Care and spent over 3 hours on the phone being transferred from one consultant to another consultant. You would explain your dilemma to the consultant who would make a note of it, then ask you to hold for over 20 minutes, only to be transferred to a different consultant where you had to repeat the same conversation. Eventually one consultant over three hours later identified that the reason why I was having difficulty was that my entire cell phone package structure had changed.
It appears that the Sales Consultant had failed to mention that by accepting a lower charge for 1 GB of data, I would change my cell phone package from being a contract to a top-up/pre-paid package. I found this extremely upsetting because as an individual I require a contract cell phone because I am required to make calls for business purposes. A pre-paid or top up package is not suitable for me. I was mislead by the promotional package because I was sold something that is not fit for the customer’s purpose. Had a known that accepting a lower charge for data would result in such frustrations like eradicating all my free minutes and changing my current phone package, I would have never accepted this “promotion”.

5) Given that this promotional offer was not fully disclosed as a migration change, this caused the following grievances and inconveniences:
a) having to use other people's phones to make phone calls to Vodacom and which incurred additional charges for me in a personal capacity as well as to those around me.
b) One of the Vodacom Customer Care consultants named Bradley Halters tried to raise an escalation on my behalf on Saturday 15 October 2016 stating the following, “The sales agent the customer spoke to on 30/09/2016 who migrated the customer’s account gave the customer misleading information. The agent promised the customer that the uChoose 350 package is the best option for her, however failed to mention that this would be a topup. The topup package does not suit the customer’s needs. The customer requested a call back once the necessary corrective action has been taken against the agent".
I would like to point out that Bradley Halters had included personal gmail account addresses on that escalation and I received no response on this item from anyone. I had to phone over 10 different consultants to try and get an update as to how they would rectify this situation and received such poor responses and support. It was clear that Vodacom did not have a proper audit trail of my correspondence or reference numbers on their systems because I kept having to repeat my same situation a hundred times to each different consultant who was unable to provide a status.
c) I had incur additional costs to load airtime in order to be able to call.
d) I had to use data to be able to draft emails complaints which has wasted a lot of time and adds more costs.
f) Customer grievance and frustration.
g) Wasting my time and energy.
h) When I wanted to lay a dedicated complaint for poor services no one was fully able to articulate whether there was a dedicated complaints line or process. This also did not seem to be online. I tried to email the previous complaints email address, but my email bounced back.

I have listed some of the Vodacom Consultants whose names I managed to write down during my conversation:

1) Patricia Gqomfa
2) Bradley Halters
3) Alricia Hartzenberg
4) Kleo Thomas
5) Karabo Lekoko
6) Kabelo Mogotsi
7) Anita Lutya
8) Justin Joseph
9) Elna Letsimo
10) Ntsika Xesi

After these multiple calls, eventually another consultant from their Investigations and Quality Control team called me on Wednesday 26 October 2016 at 11.49 am and agreed that the migration was not fully disclosed by the Sales Consultant and I would be migrated back to the Smart M package.

They agreed to migrate me back to my old package and pay for the migration charges. In addition, they agreed to look into me being compensated for the inconvenience. As of today, I received my Vodacom invoice and I have still been charged for my Vodacom migration and not received any correspondence from Vodacom wanting to re-imburse me for any inconvenience.

My biggest concern from everything was that they are selling promotional packages and not positioning and articulating all the facts of the service they are selling.

I would like to point out that this is not permissible in terms of the Consumer Protection Act for South Africa. In terms of this Act, a company should not be misleading customers and should be fully explaining how a promotional offer will impact the customer's existing package and all the impacts and cost for changes. This will allow the customer to make an informed decision before accepting anything.

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S
7:35 am EST

Vodacom fraudulent account with no investigation performed after the issue was highlighted to vodacom

In May 2016 I had logged a call with Vodacom explaining to them that an account was fraudulently opened in my name with Altech autopage in 2015, but due to Vodacom taking over Altech autopage the case needs to be taken up with Vodacom and resolved by them. I managed to contact someone in the legal department who had informed me to submit a certified copy of my ID signed 3 times and an affidavit. All requested documentation was submitted on 18 May 2016 to the email address [protected]@vodacom.co.za. A reference number EC-04YE-2DR6D2 was then provided to me. However after following up with the reference number quoted in the email subject line, no further response was received from Vodacom with regards to this matter.
Since May 2016, my account has been further debitted by Vodacom even after the account was flagged as fraudulent.
I would like Vodacom to actually step up and investigate this matter as well as fully refund me the funds which have been deducted from my account due to this fraudulent account.

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V
5:23 am EST

Vodacom never received the data

I upgraded my contract effective 1 Nov 2016. I was supposed to get 250 free minutes plus 10gb promotional data. I never received the data and received only 120 minutes. I have been to 3 different Vodacom outlets and made more than 30 calls to try and get this sorted out. I leave msgs but nobody even bothers to call me back. Iam at the point where I will sue Vodacom for contract breach and cancel all 3 our contracts with them

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N
5:08 am EST

Vodacom customer service, lack of follow up and the inability to assist.

In August I took out a new contract with Vodacom, this contract was to be a top up contract for my mother.. After countless hiccups with placing the order online I eventual got the phone a few week later.
I was then advised to contact the activation department to activate the sim card, which I did.then after the waiting period I put the phone on but their was no net work connection.I called the 082 111 number and they could not assist as it showed connected on their side.I went to the chats store in Wynberg cape town and found out that the sim card was faulty and they advised I must contact the call center to send me a new one.after doing so the consultant advised it would be quicker if I purchased the Sim card and then called in to do a sim swop... which I did, but then I was told that only the stores can do sim swaps.once again I went back to the shop but they too could not help because the contract was not showing on my name.so I sat and waited until the New system eventual displayed the contract.they did the sim swoop but now I am not getting any airtime. ( That I have already paid for in fact) I cant load airtime or transfer any airtime.. Week on week I call into the call center and no 1 seems able to assist. I have logged countless request, asked people to get back to me with feedback . One manager called back after I said if he does not I will be going to the ombudsman.. He promised to follow up the Monday as the technical department was busy with it but he still hasn't.
So what must I do.. Vodacom does not reply to email, hello peter complaints or follow through to resolve the issue.
I was going o return the phone however my mother unknowingly through away the cellphone box.
For a leading communication company I must say they are terrible with communicating with their customers.
As far as I am concern they are in breach of contract as I have paid for service not rendered by them

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J
4:52 am EST

Vodacom data

Since this morning I had problems with my Data. Early this morning the Data was working perfectly and since about 10:00 the Data is not working. When connecting it shows that the data is active but I cannot access anything on my phone which requires data. I phone Vodacom but the problem is not resolved. The technician was suppose to give me a call back and that was 12:00 and he said an hour. Great it is 2 hours later. I need my phone as I am relying on it for work purposes. ! What do I need to do to get service.

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M
2:16 am EST

Vodacom data contract (upgrading)

Greetings

I got a call around June 2016 on upgrading my Data contract with Vodacom; they reason for the call was to save cost on the contract that I was upgrading to, the agreement we had was to cancel the contract that was costly to the one that claims to save me money. I was also given seven days grace period to cancel if I do not get a text confirming the cancelling of the contract that was costing me but that thing didn't happened. I called to cancel then I was told to hold on the line for close to 45 minutes then they hang up on me, this thing happened five times before grace period I had.

last month I called then was promised to be helped that when I check my statement it is not resolved yet because the deducting has not stopped on the amount we agreed on, the deductions its R420 were else the agreement was R199.00 so I cant pay this much for a data only.

there's a lady who tried at her level best to ask the cancellation team to resolve my matter was Emba at postpaid Vodacom Midrand but got the same treatment I was experiencing.

Details : Lucky Tshabalala
tshabalalalucky720Qgmail.com

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K
12:46 am EST

Vodacom vodacom customer care prepaid and contract useless!!!

I have an online profile which I registered with my primary number, at the end of October I changed my primary contract number to prepaid as I had an issue with my upgrade. Since changing my primary number to prepaid I cannot access my 2 other contract numbers online to view invoices or statements and the customer care cannot help me they keep sending me from pillar to post.. I am tired of dealing with Vodacom's incompetent call centre agents. I have a ref number that no one can access or give me feedback on as they say it wasn't logged... REF# S3-GBA2L-LYOV2. Now that I have phoned 4 times if not more they hang up on you! Pathetic to say the least...

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T
8:57 am EST

Vodacom poor service from vodacom cresta repairs

On 27th July 2016 I booked my phone in to Vodacom Cresta for a screen replacement as my screen had cracked. When I booked my phone in I was told that my device would be fixed in 5 working days. My insurance approved the claim and I agreed to pay the access. after fighting with Vodacom on a daily basis and being attended to by rude staff I eventually escalated to the Manager at repairs. 28 days later I eventually received my device back.

my replaced screen started lifting where I had to press it in everytime. My screen completely fell off my phone on Saturday 12 November, had they done a proper job there is no way a screen would come of completed. I then went to Vodacom Cresta to speak with the manager. For a device that they obviously fixed very rushed and didn't do a proper job I am completely disgusted and disappointed by the service that is rendered at this particular store. They service delivery is poor. The sales assistant that helped me was rude as the expectation from him was that this would be claimed from my insurance. Why should I pay for the incompetence and poor service delivery, they could not fix the device properly so why should I pay for they mistakes. he then told me he can't assist me I will need to come and speak to the Manager the following day as he was not on Duty. I went to Vodacom today and conveniently the Manager is off and only on Duty tomorrow, when I raised it that the guy who assisted me knew that the Manager is only back tomorrow. Very convenient that he messed me around like this.
With the poor service that I keep on receiving I am canceling my contract with Vodacom and taking my money somewhere else.

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O
5:35 am EST

Vodacom vodacom store monteclare staff racism

To who it may concern

I recently visited Vodacom store in MonteClare to undergo an upgrade on my contract.
The staff there treated me, as a black South African with disrespect and unwillingness to cooperate.
I emailed them the relevant documents to undergo the upgrade on my behalf.
They then lied to me for 4 weeks about and order they which they claim to have placed.
Keep in mind after assuring me they had placed the order, they did not send me any reference number for the upgrade or the phone order and reassured me no reference number was needed.
This is pure descrimation and disrespect upon me and my race.

The main staff which "assisted" me were Alecia and Nikita at Vodacom store MonteClare in Cape Town Claremont.

From

Ntokozo Motsumi

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G
2:44 am EST

Vodacom soft lock my account, but my account is not in arrears!!!

I am beyond frustrated at this point and i am very disappointed in vodacom!
My account has been soft Lock since tuesday 08.11.2016, i have contacted numerous people at the call center: Ismael, Ntlanthla, Anelisa, Cindy, Brenda, these are just to mentioned a few, I have made Numerous calls to almost every department and still no one can assist. After being put on hold for nearly 40 mins, many of my calls were disconnected bu the agents.

I have lost about R17 000.00 in revenue because i was unable to communicate with my clients. I would like vodacom to tell me how can i regain that money and how to they expect me to pay my account month end when i am loosing revenue. I have paid my account for November in full and yet i am being deprived from using the services that i have paid for.

Currently i would call this Robbery!

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D
D
dhorat
, ZA
Nov 23, 2016 10:58 am EST

Exactly same thing happening to me
Have to call in almost daily for them to release from softlock
Extremely frustrating

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N
7:40 am EST

Vodacom r30 recharge voucher

I bought a voucher and it was over scratched and call centre is refusing although I have serial number:
SA8P6R1Z9X14
Prepaid number : [protected]

I am in hospital and I needed to call my kids. Is Mtn that bad. No one has the ability to help since I cannot see any number.

Do we not have someone in mangement who has this access? I'm so disappointed by the mtn call centre saying I need to buy when all I want is to recharge.

It's rather urgent. Please could someone make this a priority. ID number [protected]
Address: Z1838 Umlazi

Numbers I normally call [protected], [protected], [protected]
Your expiditous response will be appreciated
Will be appreciated

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S
3:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom cell phone repair taking too long with no useful feedback

My phone (Sony Xperia Z3 Compact) fell and broke and the screens were cracked looking like a spiderweb. On the 24th of October 2016 I took it into the Greenacers Vodacom repair center (Port Elizabeth) for repairs. A lady by the name of Veronique helped me book it in (Job # [protected]) and she explained to me that it may take 14 working days to repair especially if it’s done locally it could be less time, ofcoz I was happy with that as it meant I will be without a phone for 2 weeks Max. I am sad to mention that my phone is still not back and no one can tell me when I will get it. All I get every day through my friends phone is a text that says “Job # [protected] is currently in the repair process and waiting for spares” needless to say it’s annoying and means nothing. So please Vodacom repairs can someone please give me a real update of what is going on with my phone (surely it can’t take that long to ship in parts from where ever unless someone who ordered made a booboo and I’m paying for it)? When will it be fixed if at all? Why is there no one who cares enough to give me a real update? This is truly my last time having to deal with Vodacom and I will make sure of it, so can we make it nice and quick with less pain? Pretty Please can someone start talking…

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H
3:29 am EST

Vodacom repair centre

Gave my brand new phone is for screen repair beginning September. Got it back last week the 3rd of November full of scratches. Phone has now been sent back to the Vodacom repairs department with no clear date on when I will be getting my phone back. Every time phone the repairs department I am told to wait for a update. Does it really take almost 2 and half months to repair a screen while I pay for this phone on contract?

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Update by Hermanv
Nov 11, 2016 3:40 am EST

Also can get hold of Vodacom Cancellations department for weeks. The system is always down so they cant help.

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M
2:41 am EST

Vodacom 5 gig data

I have 5 contracts with with Vodacom. One of them is a 5 Gig Data Contract, for R269-00 per month. This contract have a R300-00 cap on it which is active.Every month i have a carry over, thus i do not use all the data.
My account for September was R 1958-59 WITH STILL 300MB to carry over to the next month. I pay this on top of my other accounts. I started on the 1st of November with a carry over for 430MB plus my 5Gig = 5.43 GB,
The very nice thing of this whole scenario is i left South Africa on 22/10/16 for Zambia. Will return on 12 December,
My account is as this morning: 4Gig Left ant the total payable end of month R389.12. What about the R300-00 cap ?
I live alone, nobody got access to the router its been switched of.
Send 23 e-mails to Vodacom with no reply.
By the way, there is 2 other DATA contracts as well, a 5Gig and a 10 Gig, with no cap.
Contact me if you find it worthwhile : [protected]@webmail.co.za cell no in dispute [protected]
I am going for legal advice, the people you talk to are RUDE with NO Manners and Vodacom never reply.

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1:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom service and system updates

I made arrangements with Vodacom to pay off my debt of R11000. I have been paying them for 3 months R2000 every month. so I still owe Vodacom R5000. Now Wednesday and today I got a crappy email from Vodacom telling me I owe them R39000. How the hell do you get from R5000 to R39000? then when I called in about this, I was told o no mam you have not paid. I have the proof that I paid them. then I wanted to talk to the people that works with the POP and I was told I cant. Then I requested to talk to teir manager and then I was told we don't have one? then the phone was putted down in my ear! I never had a problem with Vodacom and now all of the sudden they don't help me? I want this sorted out.. Vodacom should check their POP and allocate my payments to my account. and stop sending me crappy emails and threating me if I keep my end of the deal. Vodacom looks bad and at this moment I will not recommend you as a good network at all.

Please email me with solutions.

[protected] (Number in query: [protected])
number: I2302432-8

This is what I send POP.

Good day,

Please find attached all the POP for this account.
I'm really disappointed in Vodacom for how they are handling this, I've been paying Vodacom for the last 2 months R2000. October will be paid in next week R2000.
According to me I only owed R11000, now I get warning letter from Vodacom for R39465?
I still owe Vodacom R7000 to reopen my account.
Please fix this asap. I really hope you find all my POP`s for this ref above to fix this mistake.

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K
9:40 am EST

Vodacom contract

I bought an iPhone SE online from Vodacom, it is a new contracted and I opted to port from Cell C to Vodacom because I really liked the services offered by the network.

Unfortunately it has been 7 days since I received this phone and it has not been activated! I am very very upset and unimpressed with the TERRIBLE service and incompetences from the.contact center agent. NONE of them ever call me back as promised or even help me.

It is upsetting to know that I will be paying for a phone I did not use! I would really appreciate it if it can be activated in the next 24 hours or Vodacom should really come collect their phone because this kind of service is UNACCEPTABLE from " SA's leading network".

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3:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom service and vodacom work not being done

I have put in a complaint of 4GB data that disappeared the 1st of September and yet got not feedback or my data back
Ref: 00VN~N9A1

Now my account is in areas because the money did not go off at the bank as it does every month for a couple of years I paid the money and noticed that this month only R919.99 was deducted instead of R1330

Can ANYONE TELL ME WHY?

IT'S NOT FAIR TOWARDS ME AS A CUSTOMER AND WOULD LIKE A EXPLANATION

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12:47 pm EST

Vodacom very very poor service

I have a account with vodacom since May 2016 and iv paid it every month via debit order. I tried to take another contract in june and they said i should 1st wait for 3 months to pass. So i tried again in August after the 3rd month of the contract and they sed i should wait another 90 days. I call the acquisitions dept on monday the 7th November 2016 and they checked and said i do qaulify for a new contract and a portfolio increase. I just need to log a service request. I logged the service request on tuesday the 8Th November 2016 at 13:52pm and they said it will take 24hrs to update. I call them 5 times 2 day and after it reached the 24hr mark and all the agents i spoke to said they will re-escalate. Then i requested to speak to a manager and all of a sudden they said i don't qualify. So why in the 1st place did they say on monday that i do qaulify and i must log a service request. After all my trouble and calling they telling me now i don't qaulify but in the 1st place on monday i did qaulify. No1 at vodacom is interested to help me and i am a client of them. Is this how they treat all clients because the service is really bad. After this experience i wouldnt recommend vodacom to any1. And still i don't get any response from them. Can any1 tell me how do i take this matter further

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9:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom your vodacom ad on television

Hi
You advertise this new vodacom application download and promise 100mb data if you sms to 31118 the word app. Then in that sms you reply that upon downloading and using the app you will receive 1 gig data? I have played 5 times noe and still no 100mb and no 1 gig data. This is so sad because you do not keep your promise. I can also mail you a list of people that I told about the app and they also received nothing to date.

Please advise as this is such a scam then?

Kind regards
Patricia van vuuren
[protected]

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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