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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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5:51 am EDT
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Vodacom data dispute

I called Vodacom on 1 July and raised a query on the data usage on 1 of the 5 accounts I have with them. The data usage on just 1 number was R5170 for 1 month only and I needed an explanation [protected]). I was promised feedback within 72 hours (ref: S3-Gox2x-Xs4N). Called again on 25 July and promised feedback within 72 hours (ref: S3-GOX2X-XSNG7). The call centre agent that her manager Kelly Terblach will call me the next day. No call to date. Called again on 12 Aug (ref: [protected]) and was told the query was closed yet I have no idea why not nor did anyone call me. So disappointed with this service. Seriously considering moving to Telkom when this contract expires. I want the total of R5170 reversed because I did not use data to that amount. Ask for all my statement to be mailed to my email address in Jan 2016. To date not emailed statement. Vodacom is taking there customers for granted. It is about time that I moved to another service provider.

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3:10 am EDT
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Vodacom "free" router

I have been involved in a battle of months (since May 2016) about a free router that was delivered at my address. It was offered as a gift in April 2016 – no payment – after I had told the employee phoning that I am not interested in anything that would cost me money. NOT A WORD was said about the fact that this was the beginning of a 24 month contract. I never agreed to a contract, signed one, etc. Fact is: I have my own router and a contract providing 20 GB data per month and is therefore NOT interested in another router or contract. Furthermore I am a pensioner who lives on a strict budget. I do not enter into deals I cannot afford.

Great was my shock and surprise when I was billed at the end of May/June for "using" this router. A couple of days later I received the next bill to be paid by the end of July. Today I received the bill for the end of August. Once again I was billed for a router I never used or opened – and that was sent back beginning of July.

After a lengthy call (beginning July 2016) to Vodacom explaining this I was told to courier the unopened, unused router back to Umhlanga – which I did the same day (5/6 July). That meant more money: R171. Now I insist on the following:
1. Cancellation of the internet contract – which was not signed or approved by me;
2. Refund for internet services I did not use – from May till August;
3. Rectifying the June, July and August statements where I am once again billed for services I did not use – even after returning the unused router by courier.
4. Refunding me for sending back the router.

Please reply by e-mail. I am hard of hearing and, furthermore, it is highly frustrating to speak to an employee who cannot communicate clearly and audibly in Afrikaans (my preferred language) or English. Such calls are an embarrassment to the caller and receiver.

This is part of an e-mail sent to Vodacom. After seven e-mails to them, only replied by "auto response" no action was taken. One of the replies did add a reference no.: 003S~SCR4.

Philip du Plessis
[protected]
[protected]@webafrica.org.za

6 Antoinette Street
Amanda Glen
Durbanville
7550
South Africa

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2:02 am EDT
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Vodacom incorrect account and terrible customer service

So I have been with Vodacom from 2014 since returning from abroad.

I have had the same package until a month ago when I upgraded ( 9 months after I was able to, since NO ONE at Vodacom though it necessary to send out the notification for upgrade) to a new package which was activated on 1 AUGUST 2016.

I received my Bill for July 2016 with a Data USAGE of R 999.73 including VAT - the problem is my DATA USAGE has never been more than R90-00 over the past SIX MONTHS (or longer, since my total Bill has never exceeded R1500 per month since I've joined Vodacom in 2014).

I immediately phoned Vodacom Customer Care to inform them that there is a HUGE mistake on the Bill - which is quite clear considering the trend present for the past half year and that I urgently want them to fix the problem and correct my Bill.

I started off speaking to Zanele Buthelezi, who were not helpful at all and after it became clear that she did not want to listen to my reason for wanting a correction, she transferred me to "Portia"in Solutions - I was on hold for a long time, after which the call was dropped and I had to phone Vodacom again.

In between, Madam Buthelezi phoned back, I informed her that no one answered in Solutions department, at which point the said she would transfer me again - that call was dropped by them again as well.

I then got through to another Call center person, to whom I tried to explain again what the issue is and asked that I be put through to a person who is actually able to assist and sort out the problem - she informed that a ticket was logged and that that is all Vodacom can do at this stage, nothing more.

I demanded to be put through to someone who can provide more assistance than telling me a ticket was logged - after all, that does NOT solve the problem in ANY manner!

I was then transferred to the "Accounts"department where I spoke to Camohele for about 30 seconds, he said he was going to transfer me to "DATA" - which never happened as he too, hung up on me.

I then phoned AGAIN to speak to another consultant names Tamere(sic) who confirmed what I already knew, a ticket was logged - I demanded to speak to a Manager or Supervisor, as the service and responses I received were not adequate to me as a Customer and I wanted to be afforded the opportunity to explain my unhappiness and the trend in my Bill which would clearly indicate that there must be a mistake on the side of Vodacom.

I was then transferred to one Denton Matthews, a Supervisor at Customer Service - I told him that he is person number 6 that I've been transferred to, that I've been transferred everywhere and that the phone has been dropped/put down in my ear by 4 people in Vodacom already - I was fuming.

I explained the trend in the Bill, informed him of my disappointment with Vodacom's service and asked what he was going to do to sort out the issue - he told me that "what could be done by Vodacom was done, they logged a ticket".

I informed that I am not satisfied with that, as it does not provide me with any reassurance or Customer Satisfaction on how the matter has been handled - I have been on the phone (interrupted as a result of the MANY dropped/cut calls) and want someone to assist in correcting the account.

I was furious as at one point, Denton tried to make me believe that, because I upgraded (from 1 AUGUST 2016) and had a "high tech android phone that uses a lot of data when the set up is done", my data usage went from R84-52 in June to R876-96 in JULY!

I then asked him whether he thinks I as a woman, or his customers in GENERAL, are stupid?! I know how to activate the "download on wi-fi only"button and did so IMMEDIATELY when I received my phone. I also have full wi-fi at work, where I spend 95% of my day...so that argument was FACTUALLY INCORRECT and OFFENSIVE to me!

He then asked me, since I knew that it takes 24 hours for the ticket to be finalised and a response given to me, why I was still talking to him, as there is nothing more to say...

I THANKED HIM FOR THUS CONFIRMING WHY EVERYONE I'VE SPOKEN TO AT VODACOM THIS MORNING WAS SO UNHELPFUL AND NONCHALANT ABOUT PROVIDING CUSTOMER SERVICE - HE IS THE SUPERVISOR AND OBVIOUSLY WITH THAT REMARK, PROVED THAT HE DOESN'T CARE ABOUT CUSTOMER SERVICE EITHER.

I then requested a copy of the recording of the conversation, which he refused (PAJA and Consumer Protection Act is obviously not something anyone at VODACOM has heard of...).

I ended the call, because after an hour of holding, trying to get assistance, being transferrd, calls dropped, people not at all interested in actually assisting a CUSTOMER who have been paying, without ANY issues, accounts form more than 2 years and now making a VALID query because there IS something wrong with the account - I realised that nothing would be done, as they DO NOT WANT to help me.

I have two colleagues whom, in the last 2 months have had the SAME problems with VODACOM accounts and upgrades. There is a problem with their new system, which VODACOM clearly doesn't acknowledge.

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12:37 am EDT
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Vodacom horrible upgrade and customer service

About a year ago I was due for an upgrade, only to find out I cant upgrade due to the staff having no knowledge of their new integrated system. The Vodacom decides to cancel my debit order without my convent, march of this year my contract suddenly gets cancelled and blocked. So now I've been handed over to lawyers because of vodacoms inconvenience. I also received a letter stating I owe Vodacom nothing. So now im standing in front of an incompetent person Minesh at the Vodacom store V&A because her manager Chris is avoiding me because he cant sort the situation out! Vodacom is a good network but with horrible staff!

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11:31 pm EDT

Vodacom bad service

I am a vodacom client and have been for the past 14 years, but the treatment I received from them in the past 2 weeks has left me shocked, I requested for my contract to be cancelled and moved to prepaid, but vodacom decides to delete my number all together, the number I have been using for the past 14 years everyone that knows me has that number, very insensitive of vodacom and to make matters worse when you call, the call center guys are not helpful, I get sent from 1 department to the next, 2 weeks later my issue is still not resolved to have my number back, I have a wifi modern with vodacom of which I want to cancel as well and just never deal with vodacom ever, since they very unhelpful, and when I cancelled my contract it was never in arrears for the past 5 years having been upgrading my contracts with vodacom.

Such a poor service, I have wasted my money all these years supporting such a company.

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6:37 am EDT
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Vodacom upgrade worse service

This was regarding an upgrade I made in June 4 whereas they there was no stock of the phone I upgrade to and that they have said I must be back on the following Wednesday. When I got there the phone is still not in stock. As per my knowledge they were not supposed to do an upgrade because there was no stock available. So they did it anyway. On more or less the 25 June I went back to the shop and still the phone was not there. So I said to reverse the upgrade I will go somewhere else.
I then waited another 5 days before it was reversed and could get an upgrade at another dealer.
I then received my account where they have charged me for the handset which I didn’t get and to find out that the upgrade was still not reversed. I pay now for a G8 Huawei, but received a P8 lite which free on my contract that I am currently upgraded too. When i saw the handset was charged on my bill I didn’t pay for it only for the rest of the contract. Now the phone is blocked because of short payment of handset which I don’t have.! I am battling now from beginning of July till now to get sorted and was phoning every day, but still nothing has been done about it.

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Update by adele24
Aug 10, 2016 6:38 am EDT

This was regarding an upgrade I made in June 4 whereas they there was no stock of the phone I upgrade to and that they have said I must be back on the following Wednesday. When I got there the phone is still not in stock. As per my knowledge they were not supposed to do an upgrade because there was no stock available. So they did it anyway. On more or less the 25 June I went back to the shop and still the phone was not there. So I said to reverse the upgrade I will go somewhere else.
I then waited another 5 days before it was reversed and could get an upgrade at another dealer.
I then received my account where they have charged me for the handset which I didn’t get and to find out that the upgrade was still not reversed. I pay now for a G8 Huawei, but received a P8 lite which free on my contract that I am currently upgraded too. When i saw the handset was charged on my bill I didn’t pay for it only for the rest of the contract. Now the phone is blocked because of short payment of handset which I don’t have.! I am battling now from beginning of July till now to get sorted and was phoning every day, but still nothing has been done about it.

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6:41 am EDT

Vodacom service

I have immigrated. Before I left south africa I cancelled my contract and settled the amount quoted to me (At vodaworld in midrand) - reference number available.

However, I am now receiving multiple emails saying I am in arrears - this is not acceptable to me as I paid a large amount to vodacom and was advised (Just two days before leaving the country) that I have settled my contract with the company.

Please let me know who to contact about this asap.

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12:45 am EDT

Vodacom delivery of upgrade parcel

Hi,

I did an upgrade on my phone [protected] and my wi-fi route with an call agent from vodacom.
For delivery he had my home address and I told him it would be beter to deliver at my work address and he told me it would not be a problem if ram couriers call me I could just give them me work address.
Ram called me and told me they must get authorization from vodacom.
I called vodacom and they said they are sending the email for authorization right now as we speak.
This morning of the 05/08/2016, I called Ram again and they said they have not received any email from vodacom and the man I spoke to gave me his name and number so I can call vodacom and ask them to call him so he can help me sort out this problem.
I called vodacom again and the lady from upgrades told me the email was sent. I told her to help by calling William from Ram Couriers on [protected] so that they can sort out what the probem was and she did not want to help me in any way. I told her I am going to cancel all my contracts with vodacom and she told me it is fine I can do that, but she won't call Ram Couriers.
This service I have received is not professional and I don't want part of a company that treats their customers like this.
Hope this letter will be taken seriously because this will make vodacom loose customers.

Thank you,
Regards,
MR. Raymond Esterhuizen.

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5:10 am EDT

Vodacom sim swop

On 2nd July I went to a Vodashop (10:00am) to do a sim swop. The lady behind the counter informed me that Vodacom offline, but that they should be up and running again within an hour. She took all my info and told me that she will do it as soon as Vodacom online again. I was told to turn phone off and wait 6 to 12 hours, then turn it back on and it should be done.
I then waited till the following morning, turned my phone on and it was not working. I then phoned Vodacom customer care, and Vuyo told me, she will synchronise the sim to my account, and that I must wait till 3:00pm to switch phone back on. At 3:30 I turned phone back on, and it still was not working. Then I again phoned them again, and again they told me that it is now done and I must wait another 3 hours to turn phone on. Again after 3 hours nothing. I turned phone off and waited till 8:00am this morning, yet it still was not working. I again phoned them and this time they transferred from one wrong department to the next. After I was transferred 5 times I got to another lady that said she will get Vodacom customer care to call me back because I am once again at wrong department. To date nobody has called me back from Vodacom and my sim still is not working. Also yesterday nobody from the right department could help me, because the whole department was given off to vote. I would have thought a big corporation like this will be more professional and that they would have staff working shifts on voting day. But I suppose then they have to pay overtime and that will cut into their fat bonuses.

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4:22 am EDT
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Vodacom transfer of contract from one person to another

Filled in form to transfer an account from my name into my husbands name in beginning of July. And guess what still not done. Something that we were told at the rime by cresta branch would take 3 days. Is now 2 months. Thinking that we should just cancell contract and go to mtn. When we queried the process were send from pillar to post. And every one is blaming the new system. This is just total rubbish. Get your act together. This service is going downhill fast

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10:39 pm EDT
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Vodacom overcharge of out of rates data

I have a disputed invoice over data charges with Vodacom from 30 June 2016.
It is now August and I have made several phone calls, spoken to every department from customer care, data services, solutions centre, I got told it takes 16 working days after my last phone call .Its now a month working days ...

Each department says the issue needs to resolved by a Data Technician, who will call me. But in three months this has not happened. I have received reference Numbers Via SMS ..open and closed but nobody has even taken the time to return or send the data information that I was charged R880 in one day usage and I was not even on my phone that day . I have done everything possible from my side, including many hours phoning in, keeping reference numbers but with no resolve. Each time the reference number gets closed and the process starts from the beginning.
Even sent a complaint with the GET CLOSURE service and they are no better .I have been a Vodacom User for almost 20 years and have never had this problem before ... What has Changed that you cannot receive the info you need or even a courtesy call to let you know that they are still investigating the problem ...Quick to take monies but not quick to resolve the issues and the theft of your money .I see it as blatant Fraud from their side . With the technology today one would of thought that they could tell you the same day what you have been charged for !

Vodacom needs to address their system flaw, hire more Data Technicians or new management under that department.
I have a right to know exactly what I have been billed for and what my account has been debited for .

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4:55 am EDT
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Vodacom data technicians

I have a disputed invoice over data charges with Vodacom from May 2016.

It is now August and I have made several phone calls, online request, spoken to every department from customer care, data services, solutions center, collections services and their legal department.

Each department says the issue needs to resolved by a Data Technician, who will call me. But in three months this has not happened. There is no access for the public to this department. Now my line will be cut off because I refuse to pay the disputed amount, but then the Technician cannot call me back.

I have done everything possible from my side, including many hours phoning in, pleading, asking kindly, keeping reference numbers but with no resolve. Each time the reference number gets closed and the process starts from the beginning.

Now my line will be cut off after 15 years with the service provider and there is nothing I can do as I am waiting on service

Vodacom needs to address their system flaw, hire more Data Technicians or new management under that department.

Regards
D Greyling

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1:30 am EDT
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Vodacom useless call centre

I upgraded my contract end April and moved to different package. Since then, not been able to make calls
First invoice received
1. I was double debited
2. Migrated to wrong package.
3. Being charged for Itemised Billing but receiving

Folowing month... Still could not make calls, and still on wrong package.

Been asking for feedback for 3 months. Spoken to 5 different consultants, been promised calls by Teamleaders, last one name Patrick Dlamini. Still waiting

What do I need to do to get this resolved. I would rather cancel this contract but not sure how based on this rubbish service.

Graham
[protected]

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6:49 am EDT
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Vodacom after setting up debit order twice, still debit from wrong bank

12 June 2016 - phoned in to change banking details and set up debit order date.
4 July 2016 - My phone was cut off and the debit order did not go through as arranged above. I was VERY angry and no one could tell me why the debit order did not go off and NO NOTES on the system. We proceeded in setting up once again ANOTHER debit order with my current bank, Bidvest to go off on the 25th of every month.
30 July 2016 - sms from Vodacom stating that my debit order has returned.
2 Aug 2016 - phoned customer care to find out why the above happened, they still have the wrong banking details and debit order date!

I am livid and so frustrated, how on earth can a big company like VODACOM make such mistakes and let me as the customer be in the lirch!?

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5:59 am EDT
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Vodacom truggling with the cancellation of my contract.

I am extremely upset and disappointed at the incompetence service that I have been receiving from Vodacom. I called vodacom in April to cancel my contract as I was relocating to the UK. I had called numerous times, just to be put on hold for hours and then they cut me off, and when I finally got through to a agent, i have asked for my contract to be cancelled and wanted a cancellation quote. Received a quote but it expired within 2 days, which I did not get to completing the process, I therefore called again and after tremendous efforts, I was told it was their billing run and they would not be able to give me a quote and I should call after the 7th of May, which I did and received another cancellation quote which was valid for 14days (dont understand why the difference in the expiry durations). I was very clear that I will be relocating to the UK and need to cancel my contract and change my sim to prepaid, the agent assured me that once I had paid the amount on the cancellation quote and emailed this to them, my contract would be cancelled at the end of May and I would only be debited for the monthly installment of May. Thereafter no monies will be debited from my account. The 2 quotes I received was almost the same with a few rands difference, I even asked if these quotes were correct and the agent told me it was correct.

As being the loyal customer and with all that effort trying to do the right thing and cancel my contract before I relocated, was actually such a waste of my valuable time.

My contact is still not cancelled and I am unable to even use my sim as prepaid and I have been debited for June and July. I sent through emails, and got the vodacom notification that my emails was received and will be attended to but I did not receive any feedback, Finally I went onto the Vodcacom website and sent an online email, to which I finally got a very frustrating response, telling me that the amount on the cancellation quote I received is not correct and I need to be paying a whole lot more, and that is why my contract was not cancelled. The agent by the name of Peter, that called me on Thursday 28th July at 08:30, said that the quote I received was a mistake, a system error. So I told him, I do not understand how I can receive 2 quote for almost the same amounts on 2 different dates from 2 different agents and both of them were wrong and I am also not willing to pay for Vodacom's mistakes and errors, I paid off all my accounts in SA and I except this to be resolved urgently and Vodacom needs to take the brunt for their own errors. But he called me again on Friday the 29th July at 08:30 and sends me a new quote, to which I was getting tired of explaining myself to him, I asked to speak to his manager, and he said he will get his manager to call me and I have still not received a call.
I also went onto Hello Peter and complained and got a response on hello peter from Vodacom, stating (Your query is in hand with the Social Media Team and I have requested that they contact you with feedback.), to which I still did not receive any emails or a calls.

I did what was right, got the cancellation quote and paid it, Its seems like the staff at vodacom are extremely incompetent and cannot take responsibility for their actions.

I will never use Vodacom again and I will not recommend them to anyone.

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2:55 am EDT

Vodacom cellphone vodacom, contract was initially a closed line, with migration the assistant chanced it to a open line without informing me.

On 2 August i realized that i paid over R1800, in stead of just over R500 due to my open line. If my line stayed closed as it was, this could not happen.

My number [protected]: Vodacom called me in May 2016, to ask if i want to migrate because i buy a lot of airtime per month. and extra data. i said yes but i do not want topay more than R500, R600 per month. My line was closed now it was suddenly opened. without my consent.
I want to know who did it and why.

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2:12 am EDT

Vodacom cancellation mistake by vodacom. not willing to correct

On 27 June 2016 11h00 I phoned to cancel a data contract of mine at Vodacom. The contract was due to expire on 3 July 2016.
I clearly instructed the operator to cancel phone number 079 00x xxxx. He even confirmed the number. He then mistakenly cancelled my main phone number 082 82x xxxx.
I only realised on 4 July 2016 that something was wrong. I phoned vodacom at 12h01 and they confirmed that they cancelled my main contract by accident.
The operator promised me that this will be corrected in 7 days. 7 days past and nothing was done. I went to a Vodacom shop and the consultant said he can do nothing about it but he can see a request was logged to correct this. He then escalate the request.
A few days past and nothing happened. I went to Vodaworld and sat in a queue for 2 hours only to be told by the consultant that he can't do anything about it. He can only escalate the issue. He promised me that it will be fixed in 7 working days. 7 working days past and nothing was done.
On 29 July 2016 Vodacom credited my bank account with R11 800 because of the cancellation.
I phoned Vodacom again on 1 Aug 2016. Again the operator told me she can do nothing about it and will only escalate the issue.

Please Vodacom, correct this mistake made by one of your employees. Why should I pay for your mistakes?
WHY DO YOU IGNORE ME? WHY DON'T YOU WANT TO CORRECT YOUR MISTAKE?
IF YOU DON'T WANT TO CORRECT YOUR MISTAKE, PLEASE CONTACT ME AND TELL ME WHY YOU DON'T WANT TO CORRECT THIS SO THAT I CAN OPEN A CRIMINAL/FRAUD CASE AGAINST YOU.

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6:46 am EDT

Vodacom phone repair

I booked my Phone in by Delmas Vodacom on the 6 July 2016 for repairs, on the same day I asked that the phone must not be send back to me must just send me the quot so I can do the payment so the phone can be fixed. On 19 July I called Vodacom Repair Nelspruit they told me that they did send the quot to Delmas Vodacom, got there they say the couldn't read read emails because there is fault on there email I have to phone Vodacom Nelspruit ask to send the quot to me. Ruth send to me & told me if I do not pay today, it will be send back, payment was made on the same day and emailed to Ruth. 28 July called Nelspruit, they would get back to me no 1 did. 29 July called in again after I fight they fine let me know the phone is done & on it's way back. Up until today I did not receive a phone call only 1 sms that the phone is booked! Personally I think that is pore service!

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5:39 am EDT
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Vodacom repair of iphone

I took phone in for repairs in April to above mentioned shop. At one stage the phone went missing but was eventually found. To date and in spite of numerous phone calls and while I am still paying a contract of +R400 a month, I have still not received my phone back and in site of promises from the manager of this shop, my phone calls are not even returned.

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4:18 am EDT

Vodacom not refunded for double deduction of payment

I have been a Vodacom customer for 16 years. I am at a stage where i want to go to another service provider, because of the service I have been receiving this past month. On 1 June I didn't have enough funds in my account for my debit order, thus came back as unpaid. On 28 June I made my outstanding payment of R422.50. Almost immediately after I've paid via EFT I received and sms thanking me for the payment & that I don't have to send any proof of payment. On 1 July an amount of R945.09 was debited from my account, making it impossible for my medical aid contribution to be debited due to insufficient funds. I spoke to a lady (check your recordings) who explained to me that my payment came through after the bank was notified to deduct the R945.09 but that I would be refunded because she can see the payment I made. Two days after that I phoned again because nothing reflected in my account yet. I spoke to another lady (very rude by the way). She said i must send proof of payment & a bank statement to proof that R945.09 was deducted & that I paid R422.50. i explained that i received an sms from vodacom stating that i don't have to send a proof. She said that if i don't send the documents that it could take I think between 14 & 21 days to be refunded. On 19 July I sent proof of payment & my bank statement to show as proof of R945.09 deduction. Since then I have not heard anything or received any email from Vodacom stating that they received my documents or refund me. Nothing at all. On Tuesday there was a credit limit bar set on my account. I phoned Wednesday morning at 06:12 (check your recordings) I spoke to a gentleman who apologized and said it's a problem on vodacom's side, not my fault. He said he will send it through to the correct department and that it could take anything from 1 to 24 hours to fix. At this stage I didn't have any internet access, data, sms, or able to make any calls what so ever. I phoned again Wednesday afternoon about 5 times because i was repeatedly put through from customer care to accounts. Eventually I got through to Zanele just before 17:00. I was busy explaining my situation when the line was just dead, time was 17:00. I was furious, phoned again and spoke to Roelien in customer care (very nice lady) She explained i need to speak to accounts but they only work until 17:00 (how convenient, my call was dropped at 17:00). Thursday afternoon I phoned again and spoke to Lesley in accounts. He said but mam you are suppose to speak to customer care. He put me though to Hellen (thank goodness for this lady) she said mam its not a problem. I will take it off while you are on the line. she asked me to switch of my device and on again. Eventually it was fixed. i am thankful for that but very unhappy with the service i received so far. If it wasn't for the fact that I upgraded 2 weeks ago I would have gone to another service provider. I want the situation sorted out with my refund.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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