Vodacom
reviews and complaints

I received a call from on 26 August 2016 regarding an adittional product on my account - I asked very specifically if it is a new contact and if it is going to cost me anything extra per month and the caller replied NO to both the questions. But that was not the truth because it is a new number and yes it does cost me additional R 227.19 per month.
We were away on holiday when RAM delivered the parcel. The contract was activated on my account on 1 September 2017.
I contacted Vodacom on 13 October 2016 and spoke to Zama to complain about the caller misleading me and I wanted to cancel the contract immediately. Apparently I couldn't do that because two weeks passed in which I was allowed to cancel. I was mislead in the initial conversation and up unto today I am not getting any feedback from Vodacom. I asked to listen and get a copy of the telephone conversation but that also didn't happen up to today. At first Zama told me I cannot get a copy of the conversation - what is the purpose of a recording if it doesn't protect both parties but obviously it is only for the protection of Vodacom. Apparently I can listen to it but that also did not happen. I phoned again on 18 October 2016 to follow up and I spoke to Linda but still no feedback.
I phoned again on 11 January 2017 and spoke to Sipiwe and he confirmed that a dispute was lodged but he could not give me any feedback.
I phoned again on 14 February 2017 and Mpho told me that according to the teamleader Mahle the company phoned me and gave me feedback and told me my request for cancellation was denied. I never received a call, nor did I get the opportunity to listen to the initial conversation or feedback regarding this issue - if I got feedback why would I phone again today to find out what is happening and why I cannot cancel this contract?
Mpho told me I have to hang up because the teamleader is going to call me immediately from his office, it is 10h38...
I am still waiting... it is now 11h00 and I did not get a call from the teamleader.

I was charged twice for my December subscription as well as an upgrade fee for an upgrafe I never took. I phoned vodacom on 12 January to query my account and again every single week since then and have had numerous excuses and no resolution. I stopped my debit order as I warned them I would because I dont have money to waste. Still no assistance or feedback after complaining numerous times.

About a week After applying online for my upgrade I decided to check up on when my new phone would arrive. I was told by ram couriers that it was sent back. I then contacted vodacom upgrade department and they said my address was incomplete and forward me to another lady. I told her what happened and she said the address was complete. It appears to be an error on their side and said I will have to wait for the phone to return to jhb before they can cancel the upgrade then I will have to reapply for the upgrade again. What the hell? How is a mistake on their side has to affect me? They couldn't even give me the managers number. I'm very pissed off about this and is poor service. They will need to make a plan and sort it out and get back on track asap! This is absolute nonsense. What would normally take about a week is now going to take 2 or 3 weeks. Time to rethink the service provider

It seems when overcast in Caledon, Western Cape, the signal from the network is poor and loading takes forever. My data is probably used for loading and I cannot cope with 5 gigs a month probably because of the insufficient network capacity. Can you perhaps increase the signal strength and especially for wifi connections.

Without a email address how do you expect people who cannot speak to communicate with you. The telephone service is frustrating.

My name is Vivian Zhou, I have been a customer of Vodacom for many years. On the 17th of December I took a new contract for a Samsung Galaxy S 7 edge.
 
At the Vodacom Menlyn branch, Judy Kometsi a sales consultant helped me. Upon signing the subscriber agreement, Judy asked if I would like to take insurance. I agreed and filled in the necessary information and signed an insurance contract.
 
My phone was stolen on the 13/01/2017 – When I returned to the store to claim from the insurance  I was advised that the insurance documents were never sent through.
 
The incompetency of the Vodacom Staff does not at all affect my contract, to my knowledge the insurance should have been processed. I am now waiting over 2 weeks for any response.
 
This is ridiculous.
 
If the insurance will not replace my phone, then I insist that Vodacom replace the phone or immediately cancel my contract.
 
As a customer I am highly dis-satisfied with the lack of communication from Vodacom – I have been told I will be contacted and no one has contacted me.
 
Warm Regards
Vivian Zhou

I provided 1 month's notice on 31st Dec for my contract on Red ADvantage that was ending on 31st Jan -[protected]. I received a bill for February for R1010.30. I spoke to Kaylie initially on 2/02 and she said she would sort out a credit. 13/02, I spoke to Ntombi, then Mbali and Olona - none of whom could provide a ref no. and Olona from accounts claimed to put me on hold when I was cut-off.

I was contacted by a Vodacom representative mid December 2016 whereafter I was told that I can upgrade my cellphone contract. The new upgrade amount was less than my previous premium per month, so I accepted. I was reassured that I will only pay R150.00 upgrade fee and my new contract amount from end Feb 2017. Today I received a statement where the amount is almost double as agreed upon (which I also cannot afford) I contacted them and I was told that I needed to pay this extra amount for another 3 months. Apparently a hand-set fee from my previous contract. This is completely unacceptable because Vodacom did not specify any additional hand-set fee charges to me. If I knew I could actually only upgraded in 3 months, I would not have upgraded then! I feel violated and see Vodacom as a non-transparent business. This WILL be my last upgrade with Vodacom! After 20 years of loyal support, I have had enough!

I travel frequently and make use of the extended absence greeting service on voicemail. However, with Vodacom's new voicemail system, I am not able to deactivate this message so I am stuck with an out of date absence greeting and with no way of switching it off. I have been in contact with the Vodacom Customer Care Centre on two separate occasions. The support staff I have dealt with have been very willing to help, however, they are unable to find a way to deactivate the message. It is embarrassing and unprofessional to have an away message from January stuck on my voicemail and I am unable to receive messages. I am completely stuck and unsure about how to proceed.

on many android devices u hit the minimization icon and u see all your apps open and so u can click out of it by tapping on the empty space around the app to take u out of minimization zone but on the power 10 it doesn't allow u that simple thing u have to hit the home button everytime which gets very annoying when u are busy ..so in conclusion vodacom need to provide a new update to fix is issue ...CANT BELIEVE THE PRODUCT WASNOT VEETD OR THAT THEY MISS SUCK A SIME ISSUE. PLEASE FIX ISSUE

I have a Samsung S6 on contract from Vodacom Chatz... My phone fell after about four months of using it and the back glass cracked. The phone still worked 100% after the fall so I just kept on using it as I bought a protective case and the back glass didn't bother me.

In October of 2016, the phone suddenly just didn't read my sim card one morning. I took the phone into Vodacom Chatz to see what the issue was.

They send my phone in to the repair "hub" for assessment..

After about two months of constant inquiries and endless excuses of why its taking so long just to receive an answer... never mind a repair.. they told me that the sim reader was damaged and needed to be replaced.. they however said that the sim reader was damaged by the fall and would thus not be repaired (the phone was still under warranty)

The cost of the repair is R 3400

I am not willing to pay this as I see the fall had no effect on the phone or the sim reader...

My family and I are devoted Android and Samsung users and we see this as bad ethical behavior from Samsung / Vodacom (depending on who's decision it was)...

Please look into this..

Regards,

Almarie
[protected]

We bought a Samsung Note 5 on 21/01/2016 from Vodacom Somerset West.

On 12/09/2016 the phone was sent in to the HUB for repairs by Vodacom Kleinmond (Store 21937). The problem experienced was that the phone did not charge correctly (cable charge, slow charge, fast charge) or sometimes did not charge at all. No replacement phone could be provided.

The phone came back on 22/09/2016. It was tested and it was found that it was still not charging correctly and was sometimes loosing energy even while charging. It was sent in for a re-repair by the same shop and again no replacement phone could be provided. After a further 10 days (20 in total) we received it back with a new charger but with an additional problem. The phone could not play audio, i.e. voice audio or music / songs. The problem was brought under the attention of the Vodacom shop staff but they could not assist in any other way but to send it in for a 3rd time. We decided against that option at that stage.

During December 2016 the handset started repeating the same charging problem. When connecting the charger it indicated the same problem as before, slow charge, cable charge but not fast charging while the correct charger was used. It was sent back the HUB by Vodacom Kleinmond (21937) on 24/01/2017 and it was indicated on the Manual device book-in confirmation that it was not charging correctly and also the audio problem was explained. No replacement phone could be provided.

While the handset was in for repairs, we were informed by people at the shop that we had to pay R540 as the battery needed to be replaced. We were furious that this was the result of a repeating problem that was not repaired in the 1st place. We however decided that because my wife needed her phone back urgently, to pay the amount requested and relayed such to Vodacom. The phone was subsequently "repaired" and we received it back on 10 February 2017 after 18 calendar days. Surprisingly it was mentioned on the paperwork that it was repaired under the 2yr warranty and the R540 was not payable anymore.

Up to this point the phone has been in for repairs for 39 days during the just more than one year owned. It was tested and to our surprise it was found that again the audio problem was not fixed and that the phone is not charging correctly.

The repair process as experienced and explained above must be quite an embarrassment to Vodacom. The handset is a particularly expensive one and to take a vital tool out of use for the amount of time above, specifically in the case of someone who is self-employed such as my wife, who needs and uses a cell phone daily is appalling to say the least!

We expect that competent people will sort out the problem as soon as possible and that the handset will be replaced as a matter of urgency.

Please contact me on [protected] as soon as possible.

Riaan Jacobs

I will like to complain about this phone and ask that you guys ensure that all your other services except calls and sms are stopped because this fone is chowing airtym that I don't have and budgeting on.
Just now few minutes ago I loaded R10 and it is gone!I spoke to dis service consultant two weeks ago and she advised me what to do to stop such.I did switch off all data connection and the likes but still my airtym is vanishing and I could really swear at you for this dis-service.
My phone number is [protected]!pls please can you help stop this nonses as ive had more than R30/R50 airtym vanishing and I only buy R5/R10 airtym so that I use what I have!imagine now ive only bought R10 and now it disappears!u think its fair!
Please if you guys are experiencing financial setbacks don't use us as yours scape goats!we are humans and only use yours fone for the little needs we have.
Stop manufacturing these stupid and selfish phones.We have computers if we need to surf the net or so as we have discovered that it costs more to buys yours fone then to use the computer.
Will really appreciate feedback and assistance regarding my complain.

Zama Gcaba
[protected])

I called the vodacom customer care on Saturday, 11 February 2017 at 11:50. To behind off with, the consultant was rude as she raised her voice as I was explaining what my problem was. I unfortunately didn't get her name.

Furthermore, I am complaining about how fast data depletes. Three months ago I would load 1GB worth of data, which would last me a month (with Internet usage and application updates) however, the past two months 1GB has depleted in less than two weeks. Furthermore, the rate (R2 per 1mb) used from airtime when you don't have data is ridiculous because message don't get sent on whatsapp yet your airtime is depleting.

I am unsatisfied with this and will be moving to another network!

I have taken out a vodacom top-up 200 contract in may 2016 and since the every month the line is cut and we get a sim not registered on network message. After visiting voda shops repeatedly is was discovered that it is a recycled line number and there is still money outstading of the previous owner on this line and then vodacom cuts the line. Te vodacom shop in festival mall is really trying to sort this out since november 2016 but i'm still not registered on the network. I'm paying the contract every mont but can use it. The only feedback which I get is that they are looking at the problem. , enough is enough I want to cancel the contract

I went to Vodacom Rustenburg Value Mart on the 17/01/2017 to get the combo contract where you can take a Sony cell phone an a PS4 PlayStation. The consultant took all my details and said he will order them right away as they don't keep any PlayStations in store. He mentioned to me that to order will be ready in two weeks time. After a while the guy phoned me and told me that the cell phone is there but they are still waiting for the PlayStation. I needed to phone them every now and then to follow up on the PlayStation I even left a message so that the manager can phone me but still nothing.

I went to Vodacom today 10/02/2017 and ask the lady at the door that I want to know where my PlayStation is. So she went to the back and came back and said that she cant find my PlayStation. So the Manager approached me and told me that he is sorry but that combo that I requested is not available as he cant get the PlayStation's and that he needs to get 5 PlayStations that he doesn't know where he will get them.

How can Vodacom do a promotion and then they just say sorry we cant assist. This is very poor service from Vodacom. Think I need to cancel my contract with them and move to a better service provider.

Mondeor Mobile approved Vodacom dealer. |Failing to collect items delivered. Upgrade cancelled telephonically. units not uplifted so debits going of account. Cant pass credit because units not uplifted ...?
Client Mr Peter Campbell [protected] Account N0379760-6
We have all the phone recordings of speaking to the call centre.
[protected] - Reference number: 67616 23 Nov 16 12:19-12:34 time Mafundu Explained client want to return the phone and modem taken as an upgrade. Not what he was looking for will go into store to do the upgrade. Boxes unopened. Spoke to Mr Campbell to do security check. Myself Diana Keil [protected] has been trying to assist Mr Campbell. Mafundu said that he will arrange for collection within 7-10 working days. Nothing collected. 09 Dec 16 Kahesha 2:00-2:30 explained again because not record found etc. Will send email for upliftment by RAM. nothing collected. Kahesa called me on my cell 13 Dec 16 to confirm collection address to be used. and will arrange for the reversal. No collected. 12 Jan 17 time 2:52-3:03 spoke to Geraldine - explain everything again. Geraldine called back on my cell 17:00 to say that there is an email for upliftement. 13 Jan 17 Geraldine called me back on my cell confirmed email send via Kahesa for ciollection. Credit can only be passed with good are collected? No Collection - 31 Jan17 Sindele time 2:21-2:30 asked to speak to management or supervisor. Sindele said she can assist me. Spoke to Peter again and confirmed his details. No collection. Phoned again 01 Jan 17 Geraldine again 1:42 recalls the call logged with see why no collection done as yet. I phoned again 02 Feb 17 time 10:59 to speak to Gereladine - Gugu advised she can't transfer me to Geraldine but will send her an email to contact me. Still awaiting a call. Phoned again today 10 Feb 2017 time 1:20 Ronald answered my call. Not able to transfer me to Geraldine. wanted to confirm Peters details again. And no management available to speak to me. I am not at my end of trying to resolve this my patience is running to an end. I've asked to take my details and have management call me.

Good day, I have tried doing a sim swap for a new phone today but they are struggling to do so as they say that I have got an arrear account, my account has been paid up to date, this is unacceptable, as n long loyal customer you are slowing down my process to do a sim swap, I will gladly take my business to another service provider, please sort this out ASAP, I want a solution for this problem ASAP, you are wasting valuable time from me, this is unacceptable!

To whom it may concern. I have made a complaint to Vodacom, I have followed up on it numerous times over and over and

over again. Nothing has been resolved. The service has been horrendous from Vodacom.

I have sent emails to the following email addressess on the 01/02/2017:

[protected]@likeminds.co.za
[protected]@vodacom.co.za

My email reads :

"Hi. I need somebody at Vodacom to help me. I am so frustrated with Vodacom. I have applied not once but twice for a

simple R700 contract for the iphone 732 GB silver. Last week I spoke to a agent who told me I was approved and everything

and the next day I would be getting a tracking number for my IPHONE 7. I was then contacted the next day only to be told

I was declined. The thing I dont get is that how can I be informed one day that everything is perfect and I'll be getting

my delivery the next day or the following week and then you call and say I am declined.

Anyway I contacted you guys again and spoke to another useless lady who couldn't help me either.She also said I was

approved and then said I was declined after 4 days back and forth calls from her to me and having me send my bank

statements, ID and payslip 2 times over and over for the credit team to upload the documents. So my thing is why do you

false notify me all the time? I want the iphone 7 and I have over enough money in my account to pay for it. I even have a

separate savings account with over enough money that I haven't touched in over a year. I clearly have money to pay for

this lousy R700 contract. Its like you guys dont want my money at all because I dont have any other accounts on my name.

I dont get how Im supposed to get an account if you cant even allow me to get one with you. I have money but you dont

want it.

I understand that I need accounts to have a good credit score for this, but my frustration is why did the first agent

NOMFUNDO advise me on thursday(26/01/2017) last week that I was approved and my order is placed for next day delivery for

friday or likely the following week.On thursday the 26th when we spoke she told me she has to place the order before 12pm

so that it can go out for delivery the next day but it could possibly arrive the following week. She said she would call

me to give me a tracking number. She did call but only to tell me that I was declined, and said I needed to send my

documents to [protected]@likeminds.co.za. This frustrates me. I dont get how I can could be misinformed like this. Either she

was to desperate to grab the sale knowing that there is a high chance that I could still be declined or she just doesn't

know your internal processes well enough to know that I would have been declined in any case. As I have advised her

before we started the process of the contract that I dont have any accounts and what are my chances of actually getting

this contract. She advised me not to worry and she will put everything through for me. This is poor service from Vodacoms

part and I am extremely disappointed in this. I feel that something needs to be done about this. I really want this

contract and your staff are incompetent and misadvising me.

I have been with Vodacom all my life, and dont want to go to another network ever, but this has been horrendous from you

guys. A simple R700 contract you dont want to approve, it doesn't make sense to me. I just want to note for the record. I

walked into a cellc store on the 28th and they approved me right then and there for the iphone 7 32GB. It was so simple

and I know you dont care, as I am just one customer out of thousands that have contracts with you. I just want to know

why is it so hard to get a simple R700 contract with you guys? I have a clear credit record, clear criminal record and

everything. I have no responsibilities at all. I have no kids. I stay with my parents and I work and earn my own salary,

over enough to pay for this contract. I dont get why you cant just give it to me. Like I said I can even send you banks

statements of my savings account so you can see I have over enough money saved up in there to give you peace of mind that

I am able to pay this contract. I dont understand what the big issue is.

I just want this to be given to me. I want you to go listen to NOMFUNDOS call with me and you will hear what she said to

me. Giving me false information. I am highly disappointed in this service.

Please contact me on [protected] at any time.

Kind Regards

Shakeel Benjamin "

I have had no useful feedback from anybody at Vodacom. I have spoken to numerous people, to many to mention and nothing

ever got resolved. Here is a list of some of the people I spoke to at Vodacom, of which I can recall:

Nomfundo-online sales
Lynnete-online sales
Shalane-online sales
Joanne-onlin sales
Nonkululeko-online sales
Linah- Customer care Solutions Team leader
Dershni-Credit team manager supposedly
Tracy-Online admin team
Tsepo Moletsane-Customer care e service team
Jabba Mobile Direct Support Team
Kugan Pillay-Second in command sales team.

All of this started on the 26/01/2017. I have been misadvised and lied to by so many people at Vodacom. This is

despicable service and I dont appreciate such service. Like I've mentioned above in the email I have sent, I understand

your process and procedures and what I need in order to get a specific device, but I dont understand why I have been lied

to like that.Nobody at Vodacom has taken initiative in solving this for me. I fully understand that I dont qualify for

the iphone 7, because I have a low credit score. I understand that, but why have I been lied to.

All I keep getting from Vodacom is "We are sorry for the inconeveinece and we will repremant Nomfundo'. That is not what

I want to hear. I want something to be done about this, and I want this contract approved as was promised to me by

Nomfundo on the 26/01/2017. I dont understand why it is so hard to have this approved. She approved it from me and like I

explained to her my entire situation, she went ahead and approved my contract which was a lie. I need somebody to sort

this out please.I just want this contract approved.

Everybody at Vodacom keeps giving me false information which is not right. I have been a loyal Vodacom customer all my

life. I have always been on prepaid and I love the network coverage. Its the best I've ever seen, so I decided that I

would like to take out a contract for myself, as I know I am able to pay for this contract. Like I've mentioned in the

above email that I initially sent through, I am a single guy, not married and have no resposibilities. I live with my

parents and I earn my own money. I have a normal cheque account and I have a savings acocunt. I even offered to send

proof of my savings accounts so that Vodacom can see I have over enough money in there to pay for this contract, if they

are worried that I might be a slow payer, and besides the money would get debited in anycase.

Its not a matter of my physically going into a store to pay the account and thats what I dont understand. I have

discussed all my details with Nomfundo and we agreed my debit date will be the first of each month, as I have advised her

I get paid on the last day of each month which would either be the 30th or the 31st.

I spoke to Kugan on the 03/02/2017. He called me and advised me that he will be dealing with me escalation and that I

should email him my banks statements and documents again, and he will sort it out.He said He would call me on the

06/02/2017 with a solution, as he will be listening to my call with Nomfundo. He then called me on the 06/02/2017 and

blatanly advised me and I quote hes exact words 'there is no solution for your query sir, I'm sorry'. I then asked him to

repeat it and he said again'there is no solution for your query sir, I'm sorry'. He advised me the credit team has said

no and I cannot get my phone and when I asked to speak to the "first in command, he refuserd and said : 'sorry sir is

there anything else I can help you with?'

I am so digusted by this service. Kugan first promised to get my contract approved on the 03/02/2017 and then he says he

cant help me. What kind of service is this. Its pathetic. I then left it and decided to take my complaint to the twitter

team. I tweeted Vodacom and I got a call from a girl on the 07/02/2016 and she said she will be escalating this further

for me. She sent me a text saying 'Dear customer your service request no S4-NCZ3J-JNMME has been logged. We will contact

you vis sms, email or phone call withing 2 working days.Vodacom customer Care:082111.

I then recieved a call from another girl on the 09/02/2017 who said she was from the aquisitions team and she advised me

that it has been escalated and that the credit team has declined me.I asked her for this to be escalted higher up and she

told me and I quote'this cannot be escalated higher up, because when the credit team declines it then nobody higher up can

get it approved'. I told her I refuse to believe that is true, as you are a big company and surely somebody must be able

to deliver on the promise that was made to me by Nomfundo.

This is what I dont get. Nobdoy at Vodacom is dealing with this problem. Nobody wants to take the initiative to sort this

out at all. Nobody wants to show true customer service initiative by sorting this out. I am highly digusted in this

horrendous service. A big company as such as yourselves should pride yourself in keeping customers happy and deliverying

on your promises.

I would appreciate if this can be sorted as it should have been on the 26/01/2017 already. Give what you have promised.I

have written reviews on plenty of review sites regarding this and I've seen there are so much people complaining as well

about Vodacom. I need this to be resolved, as I have had nothing but bad service from Vodacom regarding this

application.I will not let this go until somebody at Vodacom sorts it out.

If nobody can resolve this please send me the email address of your ceo so that I can have him resolve this.

Kind regards

Shakeel Benjamin

Vodacom blacklisteddevice Huawei P9lite (gold)
IMEI- [protected]
Mobile no that was issued with the device- [protected].
Mobile used on the phone - [protected].
I submitted documents to Vodacom and then received an email requesting proof of purchase sent by Priya Nayager witch I sent through Ref. EC-0BDB-2KCURB but still no response.
Then I sent another email to the blacklisting department, refEC-0BGJ-3ZGVE7 and still nothing.

Telkom confirmed that the device was blacklisted by Vodacom on the 2nd of this month since I had a telkomsim aswell, so why have I not received the itc. Vodacom service a revolting

On the 12th of jan 2017, I bought the tab e from makro steeldale which was to be used by my son for his school purposes, as the school was moving away from text books to ebooks.
A week later the tab was malfunctioning and was taken back to marko who advised us to take directly to the vodacom in jabulani mall as they deal with them. The intent was for me to get a quicker service as the tab was required at school.
On the on the 14rh of jan 2017, the devise was taken to the vodacom in jabulani mall as advised by makro then it was assessed and taken in for service at the vodacom repair centre.
On friday the 3rd of feb 2017. I called the vodacom repair centre with my job number [protected] to get the status and was told that it was received and assigned to a technical. Today 09th feb 2017 I called again and was given the same response.
I explained to the vodacom that the tab was used for school purpose and text books were loaded on the device and it is really an inconvenient to my son but that seems to have no impact to any of the people involved.
Is this how vodacom treat its customers?