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Vodacomover payment on account - waiting months for a refund

Today, 2 may 2017 - almost 1 year and i am still waiting for a refund!!!

I will forward another email as well where i sent bank details as well!!!

From: [protected]@live.co.za
To: dca.[protected]@vodacom.co.za
Subject: fw: ec-04nh-2kroz1 re: re: account paid up
Date: tue, 26 jan 2016 16:47:03 +0200

Good day,

Thank you for your enquiry via email.

Please be advised we need your id copy and proof of bank account for refund.

Once we receive the documents we will refund you.

Regards,

Criton muridili
Collections: legal administrator
Mobile: 082 1946
Email:legal.[protected]@vodacom.co.za
Address: vodacom service park, 1st floor
082 vodacom boulevard, midrand 1685
Www.vodacom.co.za

From: [protected]@live.co.za
To: [protected]@vodacom.co.za
Subject: re: ec-04nh-2kroz1 re: re: account paid up
Date: mon, 25 jan 2016 16:06:20 +0200

Good day

Please find letter attached as well as id attached.

Kind regards
Riaan

Date: mon, 25 jan 2016 15:21:09 +0200
From: [protected]@vodacom.co.za
To: [protected]@live.co.za
Subject: re: ec-04nh-2kroz1 re: re: account paid up

Hi riaan,

Kindly note there is no document attached in this communication.

The written requisition must in a letter form accompanied by the copy of id.

The process taken 3-7 working days.

Regards,

Nkululeko a vilakazi

Legal collections department.

Please help!!! still no reply and i have submitted everything. is this how vodacom does business??

From: dca collections
Sent: 25 january 2016 09:36 am
To: [protected]@live.co.za
Subject: ec-04nh-2kroz1 re: account paid up

Good day

Thank you for your email communication received. your reference number is ec-04nh-2kroz1.

We endeavor to resolve all email queries within 3 working days. our office hours are from 8am to 5pm, mondays to fridays (excluding public holidays). requests and calls are processed during these hours only.

To follow up on your request please reply to us by quoting your reference number in the email subject line, or contact us on 082 1905.

Kind regards
Vodacom legal dca collections team

-----original message-----
From:riaan rabe;
To:pam phaahla;dca.[protected]@vodacom.co.za;
Cc:
Subject:re: account paid up

Good day
Please advise how the over payment will be reversed. my email address has always been the same for contact information. please advise.
Kind regardsriaan

From: pam.[protected]@sterdebt.co.za
To: dca.[protected]@vodacom.co.za
Cc: [protected]@live.co.za
Subject: fw: account paid up
Date: mon, 25 jan 2016 08:38:31 +0200

Good morning please note that we received instructions from your office to close this matter on 01/04/2015 as you had regarded the matter as “paid in full”. we closed this matter on the above date, however, customer continued making payments into our trust account. all the amounts we received have been paid over to your office. unfortunately we were unsuccessful in contacting the customer to stop making payments. please be so kind as to assist with customer’s below request & we will draft a paid in full letter from our side. regardsmiss pam phaahlahuman resources tel: 011-224-8574fax: 086-602-7258sterling debt recoveries (pty) ltdcompany registration no:98/17819/07 vatno: 4670181082registered with the council for debt collectors reg no: 0000549/03 from: riaan rabe [mailto:[protected]@live.co.za]
Sent: 25 january 2016 08:33 am
To: pam phaahla
Subject: re: account paid up good day please advise if i have overpaid on the account. i am sure i likely overpaid. do you have a statement for this? kind regardsriaanfrom: pam.[protected]@sterdebt.co.za
To: [protected]@live.co.za
Cc: [censored]ree.[protected]@sterdebt.co.za
Subject: re: account paid up
Date: mon, 25 jan 2016 08:06:49 +0200good day sir our ref: 846977 indeed the account is settled. [censored]ree please be so kind as to draft a paid in full letter for above customer. regardsmiss pam phaahlahuman resources tel: 011-224-8574fax: 086-602-7258sterling debt recoveries (pty) ltdcompany registration no:98/17819/07 vatno: 4670181082registered with the council for debt collectors reg no: 0000549/03 from: riaan rabe [mailto:[protected]@live.co.za]
Sent: 25 january 2016 08:06 am
To: pam phaahla
Subject: re: account paid up id number: 7212235233081from: pam.[protected]@sterdebt.co.za
To: [protected]@live.co.za
Subject: fw: account paid up
Date: mon, 25 jan 2016 07:55:33 +0200good morning please provide us with your reference number, id number or account number to enable us to assist with your below email. regardsmiss pam phaahlahuman resources tel: 011-224-8574fax: 086-602-7258sterling debt recoveries (pty) ltdcompany registration no:98/17819/07 vatno: 4670181082registered with the council for debt collectors reg no: 0000549/03 from: riaan rabe [mailto:[protected]@live.co.za]
Sent: 24 january 2016 21:59
To: [protected]@iafrica.com
Subject: account paid up hi. i need to know what the balance of my debt is and cannot access the webpage. i do not want to pay for information on my account. i believe that it is paid up and likely i have been overpaying on this account. please advise urgently. riaan

  • Updated by RIAAN12345678910 · May 02, 2017

    Now approaching the ombudsman and Vodacom CEO!

Ri
May 02, 2017

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