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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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11:47 pm EST

Vodacom cannot make any outgoing calls

I contacted Vodacom the first time on the 21st of November 2016 to complain that I cannot make any calls. As soon as the person answers there is 2 beeps and the call cuts. I was supposed to receive a reference number but did not receive it.
I then phoned back on the 23rd of November to ask for feedback. The consultant only said that the query is still with the technical department. I then spoke to her Manager, he advised me that the query needs to be resolved by the 24th at 11:00by the technical department. I still have not received any feedback and it is the 29th of Novemeber.

I had to get a pre-paid simcard "CellC" so that I can phone out. I have had to buy a lot of money's worth of airtime, because I cannot use my service that I pay over a R1000 a month for

In the beginning I received free minutes for dropped calls, but it is pointless if I cannot use them. My data works fine

I feel that the service I received is pathetic, not one person contacted me to let me know what is going on.

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11:25 pm EST
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Vodacom order/upgrade delivery

Hi my name is sheldon grobler

On the the 21st of novmeber I called the vodacom call center to upgrade on my contract (number of contract, [protected])

After speaking to the agent at the upgrades department, I upgraded to a sony xperia x

The agent confirmed to me that I can expect delivery in 5-7 working days

On the 29th of november, I once again called the upgrade department as I still did not yet receive my new phone/order

Various times, I called the department, I informed them to contact me on the following number to schedule delivery : [protected], no call has been recieved yet

On the 29th when I called the upgrade department, I spoke to an agent with the name leah, she confirmed to me that they have done everything on their side and the order is with the courier (ram hand to hand couriers), the agent also gave me a tracking number : k0088066, and confirmed that I can expext delivery, once again, I told the agent if they should contact me for delivery address, they should do so on [protected]

After I spoke to the upgrades call center agent, I called the courier services to get an uodate on my order delivery from vodacom, they confirmed to me that they have'nt even picked up the product form vodacom, yet, leah form the uogrades department said I can expect delivery.

Please advise when I will receive my upgrade!

Sheldon grobler
Id; [protected]
Contact number ;[protected]
Number upgraded ; [protected]

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11:44 am EST
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Vodacom iphone 6 plus failure

I currently have a flexi 200 contract paying R569 per month for an iPhone 6plus, the phone has now failed to operate and I have sent the phone to the iStore as the phone is out of warranty, they came back to me today with a quote of R2500 to repair the phone, I am not happy at all as I have taken meticulous care of the phone and was told it's a hardware problem, my phone is only 4 months out of warranty and I cannot be paying so much money per month for a phone that does not work, I have taken this up with apple support to and am yet awaiting feedback.
How can one pay for a phone that cannot even last the duration of the contractual period, again I take very good care of my things, glass screen protectors and silicone phone cover at all times, I am currently using an iPhone that is 6 years old at the moment which should say a lot.
As many people I use my phone for work but I solely rely on my phone for work as I need to run an app to receive work at all times, this app cannot run on an old device and I cannot go and buy myself another phone as I would then still be liable for the repayments and still pay my monthly bill to Vodacom.

I approached the store to possibly upgrade early and was told that is not an option. all I would really like is for my phone to be repaired as this was not an act of negligence on my part, again I would like reiterate that I solely rely on my phone for work and cannot work without an android or iOS device.

Should you need to communicate with me regarding this matter please email [protected]@gmail.com
[protected]

Regards
Marche Daniels

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11:24 am EST

Vodacom bridge of contract

My id number is [protected] the number I am complaining about is [protected].I signed a 24 months contract with vodacom sometime in may or june i cant recall the exact date.I got a J5 cellular phone and bought a sim card.My sim was supposed to be activated in 48 hrs but it was never activated contacted customer care but did not have the new number in question so they could not assist me they picked up my other contract but not the new one.made an effort to contact the store but when i went to thr store they were offline so they said they can not help me.In August i received a statement from vodacom with interest beong charged on my account but I dont even or never had received airtime from the number.went back to the store in maponya were I took the contract they also could not pickup the number later in september my account is accumulating errors but i dont have the sim card that they claim is activated.spoke to the store manager eventually she took the matter and i gave her my bank statements.but I have not heared anything from her and its already a month.my account is in errears but I have not even once received airtime from vodacom.but I am expected to pay now an amount of R1.130.06.I personally feel vodacom has bridged our contract i signed a contract stating i will get J5 samsung cellular phobe plus 200 airtime.but I only got a phone and no airtime.now they took my account to the legal department but they are the ones who were at fault not activating my sim card.but I am expected to pay gor the service that was incomplete they are blaming the sales assitant who resigned.Can you kindly assist regarding this issue because I am so tired of the poor service I have been getting i am doing all the run around as if this is my fault.I am also taking the matter to Hello peter to assist me.

My contacts are [protected]

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11:14 am EST

Vodacom customer care

I called 082111 and was put on hold repeatedly for up to 58 minutes at a time and then cut off!
Unacceptable.
They have been repeatedly unhelpful over a range of issues.
I cannot wait for my contract to expire so I can change service providers. Not just because of the abysmal service but because of the exorbitant data costs I've been getting recently despite me significantly cutting down on my data use.
For anyone considering getting a South African vodacom/vodaphone contract, please reconsider and look to another cellphone company.

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6:57 am EST

Vodacom telesales agent

Good day
on 28 November 2016 at 16:30pm i received a call from [protected] offering me one of your contract packages and i politely declined then the sales lady changed the whole thing saying (in a rude manner) that she is actually offering me a job and i am busy saying not interested, not interested then dropped the phone. i am so not happy. help. why would she do that?

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6:37 am EST
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Vodacom service

Hi

I am Melusi Ngcobo on the 30 of October I have submitted my phone at jabulani repair centre BlackBerry Leap job number [protected] on the 12 November I want there to check my fone when I get there nothing was done on my fone yet I had to rebook my fone again for repair

Then again I was told my fone ime number is not appearing on they system head office no even today nothing yet has been done on my phone its been a month now it not my folt that its not appearing in their system like really I have been using vodacom for more than 10 but really after this I am starting to loose hope after calling Vodacom they ask you on how they can improve their service my time has weisted

I am looking forward to hear form you guys with 5 GB data for 3 months

Kindly yours
Melusi Ngcobo
[protected]

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tshepo_t
, ZA
Aug 06, 2018 5:11 am EDT
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Good Day

jabulani vodacom repair store, have you notice your landline isnt working.Now we have to travel distance to ask something that we could have settled over the phone? time, money, petrol wasting

regards
Tshepo

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3:36 am EST
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Vodacom selling a product that is not working as advertised

On the 8th of November, we went to Nelson Cellular in the Modimall. We needed to get a laptop and phone for a new business that we are opening. We were introduced to the G TECH phone that looks like a switchboard, but is also WiFi capable. Because of this function, we decided to take it.

Once unpacked, we connected the WiFi of the phone to the laptop (and it showed that it was connected), but as soon as you go in to google, it showed that the network is not connected.

We then took both the phone as well the laptop to a IT guy, which also struggled to get it connected. He advised that we take everything back to Nelson Cellular and ask them to assist.

It's been a week already since we requested them to show us to get this working. Every day they promise that they will have it sorted out by the following day. Even them, that is selling the product, can't get it working.

Today, we went back to them to request that they pay our money back, and the answer was that it's not going to happen - they will not pay back our money.

I think that this is really bad service delivery. How can you sell something if you don't know how it work? And if you can't figure out how to get it to work, refund the client then!

I hope that Vodacom Headoffice will do something about this. Nelson Cellular in Modimall (Modimolle) is giving Vodacom a really bad name.

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1:50 am EST
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Vodacom credit listing

Hello
I have something reflecting on my name saying it's from 2009 I have not been contacted about this at all I urgently need. A letter to say that this has been wiped as. I currently have a situation financially and they are disputing this my ID number is [protected] please reply asap with a letter stating this my email address is enrico.[protected]@gmail.com

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1:44 am EST

Vodacom vodacom services sold at cellucity

I opened two u flexi 200 accounts where they asked me to pay 2000 rand in per phone to reduce month due's but it never did, so when I call vodacom to state my story they tell me it's because my credit score was 2 low so you usually have to pay in that amount to be able to qualify and it makes no difference on your months due or anything. Bullcrap as my credit score isn't low at all, I own contracts currently at telkom and I had perfect scoring according to them and hadn't had to pay R2000 vodacom is nothing but skelm. Not recommending anybody to Vodacom . Rather go telkom or cell c or mtn never had problems like this with them

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12:33 am EST

Vodacom service at forest hill mall in centurion

On 26 november I was in store for 3 hours to take out a contract! I was very patient but my request for a sim swap was not done.

Also my tablet that I got as part of my contract package is still not activated after 24 hours.

The staff is very unhelpfull & even rude at times. They will leave you just sitting there to help other costumers.

Also there is no aircon in the shop so it is extremely hot & it makes matters worse.

Today, 27 november 2016 I am back in the same store & have already been waiting for an hour. There is only one person (The rude one) that can help me with the contract issue.

When I asked to please see the manager o was told that he is bussy at the back at the moment.In the hour I was standing here there has been no sign of him!

I am going to log this in with hallo peter as well.

I have been with vodacom from 2000 but this is really just to much!

Lindy kok
[protected]

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2:55 am EST

Vodacom dropped calls and terrible customer care

Date 25.112.016
Customer care number 082111
Been dropping calls for 3 days now! After holding for 7 minutes they could help me as I did not have an account number with me - after all I just confirmed my bank details, home address, id number and package deal. Seriously - I am in the middle of no-where, I cant make a call but somehow I must have a statement with me to verify my account number.

They are dropping the ball yet they make it my problem?
Have been a client of them for many over 10 years!
It is just disgusting as these service providers think we owe them something as in actual fact the are the s-e-r-v-i-c-e provider, obviously a concept they do not get!

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11:56 pm EST
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Vodacom complaint logged 2 months ago and still not resolved. poor service!!!

A2-1x6x-gmq1f9

I think your customer service is very poor! I would like to post this poor service on social media.
I am without reception every afternoon, and the answer I received after numerous call's (with chineta) and emails is that there is no stock at the moment and can take up to 6 weeks?
I am not able to run my business with no reception!

Awaiting your urgent reply and feedback
A'shell pienaar [protected]

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2:30 am EST

Vodacom vodacom south africa - upgrades on mobile phone

I placed an order for an upgrade to my mobile phone via Vodacom's online upgrade facility on Monday 14 November. Vodacom's upgrade service is called "Next Day Delivery", in the Terms and Conditions, however I only received my upgrade delivery on 24 Thursday November. This is unacceptable and false marketing. There should be some form of communication to the client as to when it is expected to be delivered and compensation when the marketing they promise aren't delivered on. Cellphone companies easily penalize you when you are late with a payment for 1 day, however they deliver more than a week late on their commitments and it is just excused without some kind of apology to their customers. There isn't even a contact number to reach them on available or a tracking for the delivery - I had to resubmit a query for them to contact me, on which they didn't even respond.

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dawn coppin
, ZA
Nov 25, 2016 5:51 am EST
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Disgusted

D
D
dawn coppin
, ZA
Nov 25, 2016 5:50 am EST
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I was talking to a consultant about my inability to make an overseas call when the call was dropped. When I tried to re-contact them my phone gives me the message "not registered on the network" I am now stuffed, they have all of my details but no-one has bothered to contact me. Please revert urgently [protected] otherwise I will switch to Cell C or MTN!

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1:21 am EST
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Vodacom repairs

On the 14/9 I handed in my phone to Cresta Repairs requesting the repairs to be claimed from insurance. I received my phone back a few days later, paid the excess for the repairs only to find that when I turned on my phone it was stuck on the Apple Logo.

I handed it back in on the 27/9 and received the same info - I would receive a repaired or new handset within 10 - 14 working days (Job [protected]). I have been into Cresta several times as well as called the Repair Centre and no one can give me an update on the status of my phone.
Cresta provided me with proof that it was sent to ARC and signed for by Milly on the 17/10. Which is 5 weeks ago! My query has been escalated to Boitumelo at Vodacom Escalations Repairs and despite several emails (since no one will send me a number)! I have received no response. I have contacted Cellsure and they received no feedback that the phone was not repaired properly and have also escalated the query - no response! Your social media team had the cheek to tell me to be patient despite me waiting 2 months! I get blocked from any supervisor, people promise to call me back and no one does! Where is my phone?

I urgently need my repaired phone or replacement phone! It has been over 40 working days and not 14 days as promised. I have been a Vodacom customer for over 10 years and spent thousands with you!

I would like an urgent update please!

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1:12 am EST

Vodacom vodacom wifi router received two months ago and not working

This is a review i wrote on hellopeter a week ago:
About two months ago a 3rd party company from vodacom contacted me to sell a mobile wifi router as a top up to my excisting contract which i have had for 15 years with vodacom. I received the router, but have not been able to use it for 2 months now. After several attempts in phoning vodacom, going to the local vodacom shop in river square, vereeniging, nobody has been able to help me fix the problem. Everyone just transfers me to the next person, and the cycle continues. I am frustrated and i demand my money back for something i have not been able to use and have paid 2 payments on already. I do not want this router anymore, it has just caused me frustration, time and money to drive to the vodashop every time. If vodacom doesn't come to light soon, i will name and shame them even more, i will not upgrade my contract again.

Vodacom responded:

Dear customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***please note*** beware of phishing scams.

Vodacom will not contact you via whatsapp to request your personal details

Regards,
Vodacom consumer website team

I have not received a call to this date.

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12:01 am EST

Vodacom unresolved issue, told 'query resolved', which has not happened.

My number does not show when I make outgoing calls. Told by Vodacom that I need permission from them for this to happen, since I upgraded to a new phone last week. I've been with them for years and this is the first time I've heard of this.
Call logged Sunday 20/11/2016. Informed it would take 24 hours to unblock my number. Monday 21/11/2016 - no change.
Called Tuesday 22/11/2016. Informed that my issue had not been logged and would be done so then. Again, told to wait 24 hours. Wednesday 23/11/2016 - no change. Called AGAIN.
After yet again going through entire security question rigmarole and listening to automated messages for the first 3 minutes of the call, finally got to speak to a human.
Was told by 'Solutions' agent to switch phone off at 17:18, and back on at 17:33, and that he would call me back to check that change had been effected. No change. No call-back.
Received message this morning (Thursday 24/11/2016) to say my query had been closed, despite there being NO CHANGE and my original issue remaining UNRESOLVED.

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12:00 am EST

Vodacom service and product

Good Morning,

My first problem yesterday was that I phone in because I noticed that for the last 2 months I have not received the notices of you have reached 50 %... of your a call limit message and that is how I controlled my account to reach a certain amount on my bill, and now my bill is high on data usage because normally when i receive that msg I load data So I asked them to add the 100 again and I wanted them to look into who give the authorization to remove the call limit because i certainly did not.The lady said that so fixed my account and some one will contact me regarding the complaint.

After that I was unable to make any calls I did receive calls and i could go onto the internet so my phone was not soft locked.

I phoned again to state that I could not make calls the person that I spoke to stated that he needs to do a sync on my phone I must leave my phone of for 15 min and switch it back on again.I did that now my phone was completely dead no call in or out HUGE PROBLEM because all my business comes through my phone.

I phoned again the lady said it might be the soft lock so i add money to my account to enough to unlock my phone.

Waited an hour or two the switched on my phone still no luck no calls in or out.

Phoned again same story lady promised me this morning my phone will be on first thing this morning my phone is still of and I phoned again spoken to a gentlemen he said the person that did my sync put me on a roaming thing and technical needs to fix it it will take a couple of hours.

The thing is all my business goes through my phone now if new or old clients phone me the phone said not registered network so with other words I am loosing that client because they will think they have the wrong number.

This is really unacceptable I have been with Vodacom for years and don't expect this service.

How is this going to be resolved and how am I going to be refunded for my loses and inconvenience ?

Can you please assist.

Kind Regards
Zane Vermaak

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9:51 am EST
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Vodacom number not registered on network

I use my phone for business use and today while busy on a call with a client, the call cut off. I tried calling the client back and the call won't go through and a message comes up...not registered on network.
I later had to use my wife's phone [mtn ] to call 082111 for help. When they checked on the system ...apparently some idiot at the shop blocked my number...the agent referred to it as Sadmin. I was last at vodaworld in March 2016 for my upgrade. So don't understand how this incompetent person could do this. The call center agent said he is waiting for his supervisor to sort out my problem and they will call me back. It is now like 3hrs later and still nothing.
Potential clients etc could be calling...and with me hot answering...who knows how much business i am loosing because of one incompetent person.

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9:41 am EST
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Vodacom double data bundle value

According to your app, everytime that we buy data bundles through the Vodacom App, we'll get double the value of the bundle. But I only get that once every two months, I rarely get the double Data bundle with my Data Contract. Please fix this problem! I've been buying data bundles regularly and still no double data value pack? But when other people do it they get their double value.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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