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Vodacom / online activation of new contract

1 South Africa

To whom it may concern:

I have made a formal complaint regarding this. I did an online application for a new contract and not an upgrade so that I could keep my old number [protected]. Date of invoice was 13 November 2016 with account number I0584083-3.

I made it clear that I would like to keep my number [protected]. I received my new phone on 21 November 2016. On phoning to activate the new sim card I was told that it would not be possible to port my old number.

I have now spend more than 30 minutes on the phone with consultants updated the new phone with my data and I might now have to return this phone and cancel the contract AND again go through this process. This is costing me money because of an mistake that was made by Vodacom personal. Not including the TIME I wasted with this. If this was made clear to me in the beginning I could have upgraded an old account.

I trust this can be resolved in a speedy manner.

Hendrik Willers

Nov 22, 2016

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