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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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T
5:41 am EST

Vodacom vodacom in general plus telephone operators

Again vodacom disappoints!

We have made a payment this morning (Vodacom account payable 30 november 2016) but switched off 23 november 2016 do not know why

Phone 50 times, be put from person to person, given 082 1946, 082 1905, 082 1940 to call, call and put through to yet another person again and then the last person puts the phone down in my ear!

I will now make sure that everyone I know knows how bad vodacom’s service is! My mailbox is full of vodacom complaints!

Never in my life will I support vodacom again

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Update by Ttc Tombco
Nov 23, 2016 5:49 am EST

In August my sim card was illegally swopped at Cresta repair Centre, then R80, 000 was stolen out of my Standard bank account, our cellphone account went from R3000 to R30, 000. We have send numerous emails and made numerous phone calls to Vodacom, NO ONE HELPS. Then our accounts get switched off every week, we have to pay R19, 000.00 next week R8, 000.00 then R23, 000.00 then R3900.00 and so it goes on and on and on. When you phone Vodacom they say phone 082 1946, you get put through to 3 people all of whom does not know how to help you, please try phoning 082 1905, 2 people, oops sorry phone 082 1946, 4 people, no please phone 082 1940, no sorry phone 082 1946, o sorry why don't you try 082 1946 - THIS IS THE NUMBER I Phoned, o sorry, just hold on, next person, woops puts the phone down in my ear! Utmost shocking bad service! My 7 contracts ends next year, thank goodness as I will NEVER AGAIN support Vodacom and I will TELL EVERYONE of their bad service, ridiculous bills, outrages prices AND NO HELP AND NO SERVICE AND NO DELIVERY!

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5:09 am EST
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Vodacom service

It is with extreme disappointment that I write this email. I have been trying to get assistance with my contract now since 28 September 2016. Every time I phone I speak to someone else with promises that they will come back to me with feedback but not one of them does.

Please refer to ref numbers as a start (1-[protected])(1-[protected])

We have recently moved to a farm in Alldays, Limpopo. Here is no reception, so I have been paying for something that I cannot use. A while ago my husband had the very same problem and his contract was cancelled. ([protected])

I am now begging for assistance, please please please I need to cancel my contract as here is no reception. There has been numerous technicians and they also confirmed the problem with the reception.

Can I please just get some answers ?

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3:18 am EST
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Vodacom airtime paid for but not loaded

Please note I paid for airtime on the 13th of November at 18:51. This was done via internet banking - I made a direct transfer to Vodacom as per usual. I have proof of payment from the bank. I am still waiting for my airtime to be loaded. Please can someone advise as to why my airtime has not been loaded as yet.

Urgently advise when or if this will happen
Amount was R200

C Scheffler
[protected]
[protected]@gmail.com

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2:50 am EST

Vodacom vodacom cannot allocate my data on my sim card

I am now without data for 3 weeks, I bought an additional R300 data, but Vodacom technical services are not competent enough to get the data loaded on my sim card. My sim card was replaced, they did all the correct steps possible but still I cannot access any internet.

I am trying to cancel my contract with them, but even that seems to be a problem.

Worst ever experience with a cellphone service provider. They do not even call back to discuss the problem with you.

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10:29 am EST
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Vodacom breach in contract

Vodacom Complaint
I have a VIP contract with Vodacom for the past six years. I am still on this package. At the beginning of October, I was due for an upgrade. On the 14th of October 2016, I upgraded my contract with the I-Phone 7 plus (256). After a few days of use, people that I called complained that they could hear themselves echoing, there was lots of dropped calls, I struggled to get through when I dialled a contacts and the camera was faulty. On day six, I returned the phone with the complete packaging to Vodacom.
According to the contract that I signed, an out of box warranty is valid only if the phone is returned within 7 days. Vodacom was supposed to inform me within 7 days thereafter as to whether they were going to repair or replace the phone. To my despair, they did not contact me. I had to physically go to the Vodacom store in Centurion from where I have obtained the upgrade. I had to obtain a ticket, wait for an hour before I get seen by a consultant. Only to find out that they seemed confused. After another 30 minutes of them making calls, the consultant then showed me a book that they were unable to repair the phone but instead it was on their books to be replaced. At this stage, they did not offer me a courtesy phone to use in the interim. They then told me that I would receive the new phone before the end of the fourteen days as per the contract. At the end of the fourteenth day, I did not receive any feedback from Vodacom.
I then went back to the Vodacom store in Centurion and waited in the que for hours before I get attended to again. To my despair, they do not have stock. According to the contract which I signed, they are in breach. Today is the 22nd of November and still no feedback from Vodacom. What are my rights as I think that this is clearly loyal customer abuse and neglect.

My email address is:
[protected]@gmail.com
[protected]

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10:21 am EST
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Vodacom new line ported to pay as you go, not new contract! line [protected], contract no ica 3552603

I was a Cell C customer. I went onto pay as you go to keep my no, because I use it for 2 different jobs in which I co-ordinate with a lot of people. I have 2900+ contacts. On 8 Nov I applied for a contract with Vodacom @ the new shop @ Thabazimbi mall. I stated that I needed to keep my no and therefore had to port. After several problems and applications my line was only approved on 16 Nov. During this time I have been assured several times that I would be able to port and use my no in question. All this time I was patient even while needing a new phone urgently and having to pay higher pay as you go rates as well as the inconvenience of being left without air time @ the most inconvenient of times. My phone is absolutely my tool of trade. Since Wednew day, 16 Nov the shop tried to port my no. Only on Saturday, 19 Nov @ 8:15 pm the port was successful. But then only to pay as you go. Today, 21 Nov they informed me that it was impossible to port this no to the contract. I am devestated! The no in question appears on many documentation and even signage. I cannot believe that after all this trouble, frustration, effort and time it is not possible to keep my no! PLEASE help me. I need to cancel this contract or the no has to be ported to the contract.

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7:21 am EST
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Vodacom a upgrade gone wrong number in question [protected]

Good day

To say I'm frustrated is a understatement...I recently upgraded to a tablet Alcatel-10+ windows tablet instead they send me a freaken phone? Now I don't understand the lady/consultant said to me we have to reverse the upgrade and it could take up to 3 days? I submitted the 13 Nov 2016 and I only got the package which was not right today...The level of service I have recieved is nothing short of disgraceful?

Now I am on the verge of just sending mails...Cancelling contracts and taking it further as I needed the tablet for work...I do not accept the fact that I must re go through the whole system again because of someone else's incompetence? I suggest I receive answers as soon as possible as I will start to broaden my horizons to the people I search to talk about the level of service one could expect from Vodacom...

Please assist me

Kind regards D.Clark
[protected]
[protected]@gmail.com

I prefer correspondence via mail as I'm working...Thanks

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3:50 am EST

Vodacom online activation of new contract

To whom it may concern:

I have made a formal complaint regarding this. I did an online application for a new contract and not an upgrade so that I could keep my old number [protected]. Date of invoice was 13 November 2016 with account number I0584083-3.

I made it clear that I would like to keep my number [protected]. I received my new phone on 21 November 2016. On phoning to activate the new sim card I was told that it would not be possible to port my old number.

I have now spend more than 30 minutes on the phone with consultants updated the new phone with my data and I might now have to return this phone and cancel the contract AND again go through this process. This is costing me money because of an mistake that was made by Vodacom personal. Not including the TIME I wasted with this. If this was made clear to me in the beginning I could have upgraded an old account.

I trust this can be resolved in a speedy manner.

Regards,
Hendrik Willers

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2:48 am EST

Vodacom the fact they didn't receive my tablet. the box was empty from the ram the courier service

No one at elite mobile seems to be following up. I've been told on numerous occasions that they will collect the empty box with the sim card as I received no tablet. I was also told that it's vodacom to blame and not elite mobile ?

Kayla, doesn't get back to me. Angie the supervisor is forever busy on the other line.

I've been debited for something I haven't received !

Can someone help here please !

Regards

Johnny

[protected]

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9:24 pm EST
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Vodacom billing

Registered for itemised billing to check call records on a particular day in October 2016. Itemised billing for October 2016 has some days from September and 16/10/16 to 27/10/16 is missing. I called the help line. The first time I was mailed Septembers billing. The second time the mail was identical to the online billing, missing the same dates. The third time I was mailed the September bill again.

I need this for work purposes and could involve a significant amount of money. I need help.

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12:32 pm EST
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Vodacom my account for [protected]

It is so sad for me, as my experience with Vodacom Menlyn since July 15, 2016, has been the worst in my time with Vodacom (customer since 1994 in test period).

On 15 July 2016, I had a smash and grab where amongst other things, my Samsung tablet was stolen.
On 16 July 2016, I went to Menlyn Vodacom to report this with the SAPS reference number. I was helped by a lady and told that it was reported as stolen and blocked.
Six weeks later, on getting my account, I found that I still had to pay for my 2gig sim on my tablet.
This annoyed me. Then I was told at the same branch that my tablet sim has not been deactivated. So, I requested, please then activate now.

End of October 2016, I went to same brach to pay my account. Requested the amount, was given R774.xx and paid thus.

Later in November I started getting calls that my account is in arrears. Against my principals I agreed to pay an outstanding amount of R208. This I forgot to do as I went to Cape Town for a conference.

On 21 Nov 2016 I found my service to be suspended due to non payment.

Went back to Menlyn branch and requested help. Wsa prepared to pay the amount of R210 just to get back on line.. A power failure that lasted for 14 minutes, affected the branch,

Maria ( a trainee) tried desperately to help me but the till where I could pay did not come back online. Maria requested the Manager to come and assist me. Yes, he came to me, and discussed the problems theyhave as it is no longer the branch I dealtwith for the past number of years but now a franchise in the hands of Alstom (or maybe something close to this).

Tumi then came to my assistance on instruction of this manager.

She helped me pay the R210 so that my service could be restored.

Now she put me in contact with someone from Vodacom from my own cell number to have the service restored. This was at 15:58 to 082 1946.

It was committed to me that my service would be restored within 3 hours, but they can't guarantee before then. I was pissed off and stated such but told that there is nothing that can be done before then.

It is now 22:22 and my service has still not been restored.

You tell me if I should accept this as normal service from Vodacom. I am a customner sine the test period in 1994 when I was still with Telkom ( my number was [protected])

Not so kind regards

JHH (Hansie) Willemse

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9:49 am EST
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Vodacom not allocating additional data as requested

This complaint is with regards to the level of customer service and the lack of following customer instructions for upgrades.

I will put the occurrence of events in bullet point for you.

• My contract expired on the 30 Oct 2016 and I had to upgrade. I wanted the J1 mini 2 for 1 deal at R229 per month . 1 phone getting R200.00 airtime and the 2nd phone getting R55.00 per month
• The consultant that attended to me on the 29Oct at the Cresta Branch was Pinkie and she said that they don't have the J1 mini in stock but they will get new stock during the week
• On the 3rd of Nov she phoned me and said that the stock arrived and that I can come through for the upgrade.
• On the 3rd Nov I went through and completed the paper work for the 2 for 1 deal of J1 mini at R229 per month . I also requested additional 1GB of Data per month at a cost of R149.00 to be included and this I wrote on the paper work and signed it.
• I also requested for my tablet contract to be cancelled as I don't require it anymore. Pinkie said she Cancelled it .
• On the 9Nov the night of the terrible storms I was caught in the floods without airtime or date and could not make contact with anyone because I had no airtime or DATA.
• 10 Nov I went to Cresta Vodacom to query this…. I was informed by Morne that the 1GB was never loaded as I requested on the inception of the contract . Morne spoke to Ricardo the store manager and “activated” the data.
• Morne could not tell me what happened to my R200.00 airtime because I had no data or airtime to check? So I had to buy R50.00 airtime and this was loaded by Vodacom Cresta
• 16 Nov I was on Holiday and found myself again without DATA or airtime . I had to buy another R55.00 airtime and R29.00 data so that I could try and contact Cresta branch and find out what happened
• I bought the airtime and data and could not load it on my phone and had to phone 114 to assist me
• Magada was very helpful (Consultant on 114 )
• I phoned Vodacom Cresta and spoke to Ricardo the Store Manager and he said that the system was done and he could not check anything but will get back to me . This was at 14h40 . He phoned me back 15.02 to say that the system was still off line .
• At 15.30 Ricardo phone me back and said that he pulled the paper work and that he just wants to confirm the information. The documentation read that it was the J1 Mini deal 2 for 1 at R229.00 per month plus the additional 1GB of data of R149.00 per month. I Confirmed the information as correct. Ricardo said that he will get on to it as soon as the system is up.
• 17 Nov I went into the branch at 13h41 to follow up with Ricardo. ( The Customer should NEVER have to go to the service provider to follow up ! )
• Ricardo only logged the service request at 14h00 REF 1-[protected] ONLY LOGGED IT A DAY LATER!
• Ricardo said that it will take 24 hours and that my data will only be applied for next month
When I checked my Data balance this morning at 7.20 it stated that I had 0 data and 53.00 call time. I purchased another 250MB (@R59.00)data based on this information . I received an sms to say that the complaint was closed at 10.23 but did not received any feedback and an outcome. I decided to phone you at 15h23 and spoke to Nandi who said that my data is currently 320MB and that I should phone back on Monday because the 1GB has not been allocated.

Surely it is not my responsibility to continuously follow up with the progress of the case.

I SEND an email to [protected]@vodacom .co.za but was Ignored by them and phoned the call centre this morning. I spoke to Carol who said that she will investigate and phone me back at 17h00.
Carol phoned me back just before 17.00 (Well done Carol) but she need to find out why the complaint was close and the data not allocated . She said that she will follow up tomorrow morning and give me a call back.

Surely it can not be that difficult to add additional data ...when it was requested when the contract was taken out.

VODACOM needs to reimburse me for all the additional data that I have purchase so far and I want a written apology from each Ricardo, Pinkie and the Head of the complaints department for their incompetence in resolving this query.

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7:08 am EST
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Vodacom vodacom

Dear vodacom

Your continued financial abuse of your customers certainly does not surprise me, why would you be trying to remove money from my account when this account is paid paid paid paid paid if you did not understand paid every month. I have told every member of my company to no longer hold vodacom contracts
From a client who cannot wait to see the words vodacom forever removed from my sight

Sent from my ipad

On 21 nov 2016, at 4:45 pm, vodacom wrote:

Vodacom notification

Dear vodacom customer

Please find attached an urgent notification from vodacom.

(Click here) to authorise option 1 as per the attached pdf document.

Or

(Click here) to authorise option 2 as per the attached pdf document.

Kind regards
Subscriber collections

(Automated computer generated email. Please do not reply to this email.)

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6:41 am EST

Vodacom service, call centre

I would formally lodge a complaint againSt Vodacom's upgrade dept, specifically the people that answer to the number 082 1959.

I initially called at 15:28 (beginning of the call is already pathetic)and spoke to the agent for 12 mins thereafter she didn't agree with me and didn't answers to what I asked she suggested she will chat to her TL and put me on MUTE not hold. I was on mute for 33 mins 33 secs. In the meantime understanding the game the agent was playing I decided to use my house line to call the same dept, this time spoke to Tshepiso who said she will call her TL however left me on hold for 14 mins. I them hung up and called again this time spoke to Sipho who I distinctly asked not.to put me on hold or mute and who did the exact opposite and left me on mute for 7 mins to which I hung up. Is this service? I am suppose to be upgrading but to this? Really, you expect me to remain a customer? I asked a valid question and because your agent didn't feel like answering she muted me? Wow is this what customer service means to you guys?

Get back to me because I was not unreasonable, I questioned and was muted joke of the day!

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6:23 am EST

Vodacom [protected]

I upgraded on 11th october. 1st nov you took my money but I received no minutes or data. I have been to vodacom so many times, sitting there and wasting my time while they phoned. Firstly I was told that it was an allocation problem and will be rectified within 24 hours... Nothing happened. Phoned 111... Logged a complaint and told that it will take 7 working days! Nothing happened. Logged another complaint
... Guess what, nothing happened. Not even an sms to keep me up to date. Went to vodacom world... It department working on it?
I even bought more airtime and data last week! Haha not working!
21st of nov and still sweet blue buggerall... Worst service ever.
So if you do not contact me with the solution within 24 hours I will stop my contract as you have broken your side of the deal. 21 days without being able to use my phone and nooooooo explanation! Not acceptable at all.
Your service has gone down the drain!)
And you definitely need help in the it department. It stinks.
Waiting to hear from you... If ever?
Magda van rooyen

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1:22 am EST

Vodacom service

To whom it may concern.

My previous contact number was I3798261

I have waited 7 weeks for my refund to be issued to with ZERO response to my emails and the run a round by your call center agents.

Please refund the amount R1500.00 Which I sent proof of payment from jacqui.mary.[protected]@gmail.com

My name is Jacqui Walton

Cell: [protected]

ID: [protected]

Account to refund is :

Standard Bank

Account Holder : JM WALTON
Account number: 06 113 941 6
Branch Code: [protected]
Swift : SBZAZAJJ

Please kindly confirm receipt of this mail.

Kind regards,

Jacqui

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12:28 am EST

Vodacom screen guard /horrible client service

I went to the store on the 5th of November to purchase a screen guard and my friend and putting it on the phone and Precilla insisted to put the screen guard on the phone

After she'd put the screen guard on the phone and once I'd left the shop I realized there was a spec under the guard. I went back and she tried removing it with the pin used the sim ejector tool and was only able to move it to the side

I'd also tried removing it but was unsuccessful. Before I left, I asked if the screen guard would be fine and Precilla reiterated that the screen would be protected.

A week later I'd realized that it was coming off of the phone but thought it wouldn't get worse, and two weeks later about half a centimeter from the edge around the top half of the green guard is off the phone

I stay in Middelburg Mpumalanga and I am expected to travel 170 to Rose bank and another 170 km back for a screen guard. The costs incurred would be about R360.00.

I called the branch myself and I was told I would be called back, which I wasn't, I had to do the follow up, and wasn't assisted and only got attitude and I was told that it was my fault because "I left without being satisfied" (see paragraph 3)

Precialla took down my contact details and said her manager would call me back, which again, I did not relieve a call back I had to call myself and again I was not treated with respect and only got attitude

As I was explaining to Thami my situation, he stopped me and said "please just tell me what the complaint is". I told him and he said a number of things including
"Why are you only complaining after three weeks"
"Ma'am the ONLY way I will help you is if you bring the screen guard to me" (see paragraph 5)
"Bringing your slip makes life easier"

I do not understand how I should give a family memeber/friend who they them self stay in Kempton Park which is a 40 min drive my screen guard, and leave my phone unprotected (working on a construction site) for +- four days

And if that family member/friend was not apart of the equation I would then have to make time to go to GP for a screen guard

So what if it were the same situation and the client was staying in CPT, would that client then have to take a flight to JHB for R200.00

This is in no way an example of client service, I'm extremely dissatisfied with the service from both the consultant and the manager

They were impatient with me and did not feel the need to give me options I had to put the options on the table which were then slammed, understandably so, due to the fact that it's a "franchise" store.

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11:05 pm EST
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Vodacom sim swop and porting of my vodacom number

On Monday 7 November 2016 at 17:15 I received a message from Vodacom that there is a request for a Sim Swop on my number. I contacted Vodacom and notified them off the request. The first person I spoke to said she cannot see any requests. The second person I spoke to did not want to assist because I failed to answer one security question. The last person I spoke to said that there is a request pending for a Sim Swop but she will cancel the request. Tuesday the 8th I still wasn't able to use my phone and I phone Vodacom again. A very polite lady by the name of Mellisha Scott assisted me because apparently the Sim Swop was successful. I got my number back that same day. Saturday 12 November 2016 I received a message from MTN stating that your port request has been received and is now being processed. I phone MTN porting department on Monday 14 November 2016 as I could not use my phone anymore as I was not registered on a network and had to phone them from work. They cancelled the porting request. I ended up changing service providers. My concern is that Vodacom allowed the Sim Swop without asking any security questions but I was refused to be assisted because I failed to answer one. Vodacom allowed the porting request without notifying me. This is a huge concern that these types of thing are being allowed. Vodacom caused me to take off from work twice to sort out my banking details etc. The Sim Card is currently not working but still a please call me has been send from that number. I want Vodacom to investigate this matter and get back to me ASAP ore I will be forced to get legal advice. Vodacom can contact me on [protected]

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9:57 pm EST

Vodacom fraudulent cell contract taken on my nam - vodacom

This is the most pathetic service provider I have ever come across. I had a fraudulent contract taken on my name around the 26th of September. Had a deduction on my bank account on the 30th September and this is how I came to know about this. I have never had an existing contract or never applied for a contract with Vodacom. I raised this immediately with Vodacom and asked them to sort out as I cannot allow Vodacom negligence ( approving the contract without proper documentation) to affect my credit record placing on record that I had an excellent record to date. Further to this on the very same day of me contacting the accounts department, I went into a store ( Gateway, Umhlanga), providing all documentation required by the lady from the Accounts department when I called in. The guy at the store provided with me with a reference number ( [protected] - I4597284) and he e mailed the fraud department with the requested documents. I made it very clear that I reside in Kwazulu natal and have never been to Mpumalanga which is where the contract was taken and that this needs to be sorted ASAP. I had further to this when I got into the office e mailed the fraud and the legal departments with the documents requesting for feedback. To date I have submitted over 5 mails for feedback of this case and to date the only reply I received were read receipts. Not one phone call and not one mail advising me on the status and yet they provided me with the e mail address for me to follow up on this case. Further to this, To my disgust, I go into my bank to open a new account and I got declined a gold cheque card at my bank which I have banked for over 20 years with due to me HAVING AND OUTSTANDING DEBT WITH VODACOM AND AN OVERDUE AMOUNT OF R1687 which they obtained from the Credit Bureau. What kind of a pathetic company is this? After me telling them that I worked very hard to maintain a clean credit record, and also advising them that my credit record affects my job, they go and list me on. What kind of pathetic service is this? Someone somewhere is not doing their jobs efficiently. I require immediate feedback regarding this case and I want you to unlist your claim from the Credit Bureau immediately or I have no other option but to go the legal route. I also need immediate feedback.

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3:23 pm EST

Vodacom excessive amount for data usage from vodacom - billed r5 008.50 for data bundle almost never used

I have received my Vodacom invoice for a data bundle contract of 5GB per month Cell no [protected] and have noticed that Vodacom has billed me R5008.50 for November 2016 instead of only R259 which is my contract subscription for 5GB recurring data on a 24 month contract. I have hardly used the data for the month since I am at home all the time and have an ADSL line. I am not prepared to pay the amount and it should be rectified by Vodacom before 29 November 2016.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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