SUBMIT A COMPLAINT

Vodacom / my data

Pretoria, ZA
Contact information:

Good day

I checked at my detailed balances (using *111#) and the sms stated that I still have 9.84 GB data until 15/09/2020, yesterday. This morning I received an sms which said that I ran out of a data bundle. When I checked it again it said that I have 0 MB data available. I still believed that I had 9.84 GB. Why would it tell me that I have data left for almost 4 years and now I have nothing? I need to get my data and if it was a error they need to fix they system!

  • Updated by Marilize Bakker, Dec 01, 2016

    Good day

    I checked at my detailed balances (using *111#) and the sms stated that I still have 9.84 GB data until 15/09/2020, yesterday. This morning I received an sms which said that I ran out of a data bundle. When I checked it again it said that I have 0 MB data available. I still believed that I had 9.84 GB. Why would it tell me that I have data left for almost 4 years and now I have nothing? I need to get my data and if it was a error they need to fix they system!

Ma
Dec 01, 2016

Post your comment