Vodacom
reviews and complaints

Dear Vodacom

As a cellphone service provider your data charges are crazy..I have screen captured data bought yesterday 30mb at a time and it took no time be for that data depleted..3 x I conducted the same test while screen capturing the dates for expires 23/10/17.
I was buying the data on 24/10/17
But the data was expiring the day before?
To add to the. Craziness all apps were closed and my watsaap was running with a chat to my wife ..within an hour 30mb was gone?
Can someone explain to me what's happening?
[protected]

On 6/09/2017 I lodged complaint Ref:l-[protected] for cancellation of Vodafone live & MyGig 2 Internet Promo billing charges illegally charged without my authorisation nor request on my account Number I0967391-8 invoice number H1-4TYTW invoice Date 01/08/2017. I asked for investigation on why and how it came to be charged on my account and inform me through email. Vodacom Consultant confirmed the cancellation of Vodafone live & MyGig 2 Internet Promo billing and get refund.
On 11/09/2017 I did a follow up for reply and I was told Vodacom Consultant made a mistake and Vodacom doesn't refund and doesn't reply through emails on any complaint. I requested for the matter to be referred to higher authority and for a reply through email. Ref:l-[protected].
31/09/2017 Account Statement billed me again Vodafone live and MyGig 2 Internet Promo and I phoned and lodged complaint Ref:l-[protected].
I then informed my bank to return a Vodacom debit which had charges of Vodafone live and MyGig 2 Internet Promo included and then manually paid R919.76 which excluded Vodafone live and MyGig 2 Internet Promo charges on the 06/10/2017.
On the 05/10/2017 I lodged a complaint for the cancellation of Vodafone live and MyGig 2 Internet Promo charges Ref:l-[protected].
* 1. I need cancellation of Vodafone live and MyGig 2 Internet Promo
* 2. I want to know why and how did I get charged for services I didn't subscribe to.
* 3. I want refund from 13March 2017 when these charges were started.

I have a big problem with call agent promoting new services! I am a loyal customer and pay a lot of money to you guys! As soon as i dont agree to the promotion or decline it they hung up on me or are very rude asking me "so you don't want to save money?" i really do not appreciate this kind of service as i always pay on time. I am a Vodacom user for over 15 years. This is really unacceptable! Please contact me [protected]

Good day Sir/Ma'am

My name is Ramalatsi Herman Monnana with ID [protected].Cell Number [protected].email address: [protected]@gmail.com.

On the 12 of October 2017 i have requested for an renewal of upgrade on my contract, the lady from call center assisted me with the renewal of the upgrade, and i was looking for the HUAWEI P8 LITE WHITE ONE.i was told the is no stock of the phone but i can wait for a week then i will get the phone. i am complaining of the service that Vodacom is giving me at the moment because i haven't receive the phone till today ( 23 October 2017 ) and i have being calling online upgrades but with no luck my problem was not solved, with the years i have being with Vodacom it will be sad for me to move to other mobile network, but after the service that i have received i'm thinking of moving to other mobile network. unless i get someone to resolve this issue as soon as possible.

Your assistance will be appreciated.

Regards

I stay in Pretoria North, Theresapark, Theresaburg complex. The signal is so bad here, we have to stand in the street to make or receive calls. Internet is non existence. It's so bad, I had to get an additional line at another service provider to use at home, just so have something in case of emergency. It's ridiculous. Most of the tenants here has switched to Mtn or Cell c.
I'm wasting more data trying to connect, than actually being connected.

Following a query to Vodacom about my bill, I was today informed that there is a Wasp Contents Service being charged at R5 per day to my Vodacom bill, since May 2017.
I did not authorise this, as my contract is with Vodacom and I did not authorise any other services that that which I contracted to.
I want to know what I can do to get a refund for these illegal costs which have been deducted, please?

Good day,
The vodacom, shake every day competition seems like a hoax! I received unlimited viewing for one day and could only open it once and then received a message that I am not eligible for this reward. I don't understand why, it said one day not 5 minutes? Very disappointed. Have screenshots. I could not find any other place to complain about this that allowed me to add screenshots.

I have requested and begging you to look at my billing. I have in manner made international, neither have I subscribed to that absolute nonsense I am being charged for.
My cell number is [protected]
I see this matter as very serious and will no stone untouched to prove that Vodacom is stealing from his clients.
I can also mention that I am the sub editor of the largest newspaper in SA and WILL spread this as far as I can.
Hermoné Hugo

I went to Vodacom yesterday as I am due for my upgrade, which may I add Vodacom indicated I was due for on the 21/10, when I arrived I was told I had to pay R1200.00 for my previous cell as I was upgrading at month 21, I asked for my history to be pulled up and it clearly indicated that my contract has always been upgraded in October since 2009, in 2015 I upgraded on the 30/10 and yet I am been told it’s only month 21, best is no one can explain why I am been penalized for a handset I’ve paid for over the last 24 months, I even contact Vodacom direct and got put on hold for more than 10 minutes and eventually gave up! One of the sales consultants said he would contact head office and thereafter contact me, I’m still waiting for that call! I’m so tempted to cancel this contract and move to another service provider

I bought Alcaltel Tablet on the 26 January 2017 at Bay side Mall Table view Cape Town the package was 10GB 5 during the day and 5GB after 12PM. The monthly cost will be R339-00, to be debited out of my account every 7th of the month. To my surprise on the 10th of October 2017, Vodacom debited R1142-00 and told me i have no data how on earth is this possible. I have asked them since January to please post me a statement to this day i have received nothing. I was told to download there app which does not work on this tablet, as i have tried to do this numerous times, it tells me sorry we have a technical problem please try again. When you phone them they do not know what is going on and tell me, that i have been charged out of bundle rates, which i think is a lot of nonsense, they stole my money and my data they need to refund me or at least give me an explanation where is my statements for proof.

Thank you
Angela Goertz
12 Madeira Cresent
Table view
7441
Cape town

Hello,

I got your invoice (TAX INVOICE IN310338 Contract Code Invoice Type VAT REGISTRATION NO [protected]), and I still have some questions to you that I would like to ask.

First of all, when we rented your router on OR TAMBO we've been charged for 1000 rand AS A DEPOSIT and been told that we will get this deposit money back minus our use of the internet (and I expect that amount to be very close to the deposit as the router wasn't working almost at all! but this is another sad story). Now I still hasn't got any document and information of that refund.
About that invoice. As we said to the manager in the Vodacom store in Capetown Airport, we didn't get any Bag! He looked at my document and he said that ok. So why did you charge me for it now?

Did I miss something? Or you just made a big mistake with the charging? Please let us know as soon as possible because this situation is disgraceful.
Please contact back at [protected]@gmail.com

Regards,
Yogev

I had a vodacom contract which expired September 2016, the contract was cancelled through cancellation department after i sent through a for/letter fro cancellation.
a year later (October 2017) i am receiving threatening calls from Hammond Poles attorneys who advised that my vodacom account is in arrears and has been handed over to them, i advised the consultant that to my knowledge i do not have any vodacom contrcat as the one i had has been paid up and cancelled in 2016, i went to one of vodacom outlets in menlyn to find out what is happening, then i was put on the phone was with cancellation department who also confirmed that my account has been paid and and the cancellation was successful, they gave me a reference number: I-[protected], I was then told i need to speak to legal department, which until today i am struggling to get hold of, i went back again to vodacom outlet and then i was advised that the only way i can speak to legal department is through email i cannot contact them over then phone.
i have been going back up and down trying to sort a mess that Vodacom created and now i cannot even sort this mess out simple because NO ONE WANTS TO TAKE RESPONSIBILITY FROM VODACOM OF THE MESS THAT THEY HAVE CREATED.

Most pathetic call centre I know off.
I did my upgrade on Tuesday, they canceled it yesterday no stock did a new upgrade for different device, and now I have been waiting ever since to do yet another conformation!
Cant tell you to how many people I have spoke to in the past 2 days and not one off them has contacted me!

Now I ask you what to do!

I just need my upgrade to be done and delivered is that to much to ask?

My account number [protected] NA048964

I have cancelled my data account, which had already expired, on 28 February 2017.

Auditing has now revealed that deductions have been made from my bank account as follows :
1 June 2017 R 1228.93
3 July 2017 R 1193.93
1 Aug 2017 R 1158.94
1 Sep 2017 R 1193.93
2 Oct 2017 R 1193.93
Total R 5969.66

On what basis were these amounts deducted as I did not use the service and I had cancelled as stated above ?

What will vodacom do to return my money ?

I phoned Vodacom to report a problem with the signal in the Elandsriver Valey - Port Elizabeth, as i just moved there, they demand 5 numbers in the area before they would adhere to do something about the region. Everything worked fine until a week ago, as we had a huge wind storm and now there is just no signal at all. I know i am a Cell C client, but I roam onto Vodacom as i work from home and my husband is a Vodacom Client, as well as his work phone is on Vodacom. He is sometimes on standby and nobody can get hold of him, but Vodacom refuse to assist me as I do not have 5 numbers to supply for the purpose.

There was a fraudulent line opened on my account (cell number [protected]) over five years ago. I only picked up on this in the first week of July 2016. I went to the police and submitted an affidavit to Vodacom.

I have since been in contact with numerous people at Vodacom to try and resolve this. The number was finally removed from my account in September 2016. I was promised a refund in October, but since then I have been unable to get hold of anyone who will help me.

My reference numbers for this are:
Received 08 July 2016: S3-G041E-EKNV3
Received 21 October 2016: S3-G9T21-13K1Z

I am owed over R9000 (not including any interest that I would've incurred should this money have been in my own bank account). I simply want to be refunded for the money that was taken from my bank, but no one will assist me in resolving this.

I literally felt like giving up at the end of 2016. I fell pregnant this year and have not have the energy to be passed from pillar to post. But I cannot simply let this slide, as this is MY money that was taken from my bank account and was promised to be refunded to me by Vodacom. There MUST be a track of all my calls and reference numbers.

I am at the end of my tether and I am now considering involving an attorney. I still have my Vodacom number [protected], which I have had for many, many years. I spend between R1000 and R2000 every month with Vodacom and I am disgusted that I (a very loyal customer) have been treated in this way.

I ask that you please, please escalate this issue so that I can be refunded and move on.

Thank you kindly
Michelle Barrett
[protected]

Good day, please advise if the just 4 u bundles are a hoax? Twice now I have activated the 60 Vodacom to Vodacom everyday for 7 days @ R45.00 offering and not received these minutes every day. I have contacted Vodacom and keep getting referred to the next person. Today I spoke to Pamela, call reference number [protected] and was told she needs to escalate this to the finance department but cannot tell me how long it will take for them to call me. I asked does this mean it could take anything between a day and a few weeks and she said she does not know. I have also had the last consultant (Ref no [protected]) tell me that my account is in arrears, this has been an error on Vodacoms side and I was told weeks ago that it will be resolved. How can this be so hard? Please can someone just resolve this and allocate me my lost minutes for the 2 weeks.

Goodday,
On around the 15th of September I upgraded my phone with Vodacom. This number in question is used by my wife for her work purposes.
On the 23rd of September we went to Vodacom Chatz Elridge to upgrade the package from a U 200 to a RED VIP+. We were assisted by a youngster called Tiaan. He gave me a quotation which I immediately accepted and signed and Tiaan assured me all will be migrated from the 1st of October.
My wife was transferred to Cape Town from Benoni and had to start on the 2nd of October. On the 3rd she contacted me asking to contact Vodacom as her airtime is finished.
I went to Vodacom Chatz Elridge again where they discovered that Tiaan messed the migration process up. He did not convert the quotation into an order after me signing the quotation.
They promised to solve the problem and I returned the next day. In the meantime a lady Lerato took over from Tiaan to try and assist me to sort out the mess he made.
I contacted the General Manager of the Chatz stores namely Marthinus. I explained the situation to him and he promised to look into it and call me back the next day. This did not happen.
I called the Vodacom call centre to try and see what they could assist me with, after an extremely long 30min+ (and expensive call as my phone is not on Vodacom network) the gentlemen informed me that he has sent the request to more senior staff to investigate and possibly after 14 days it could be resolved.
This afternoon, 18th Ocotber I went back to Vodacom Chatz Elridge to figure out what the progress is. Lerato once again contacted Vodacom and was told the order was still not placed, and that the package migration will come into effect on the 1st of November.
Thus far we have forked out a pretty decent amount of money due to this package not being upgraded as requested, and some more to come before it is the 1st of November.
I asked Lerato who will compensate me for the blunder Tiaan made as he has absolutely no interest in whatever he does. Lerato contacted Martinus and he said he will give 1 GB of data. Bear in mind before my wife got transferred we had a 20GB landline of which she used approximately 16GB per month for her work. She cannot create an income if she is without a phone or internet connection.
Marthinus told Lerato that he is at the shop on the 19th of October. I told Lerato in no uncertain terms what I thought of Marthinus “gesture’’ of 1 GB.
Lerato assured me she will make sure that Marthinus will give me a call tomorrow.
This is whole scenario is totally and utterly unacceptable that a member of staff gets to ruin someones income due to his negligence, lack of interest and total disregard of peoples lives. Since the discovery of his mistake he has not even made the slightest attempt to try and apologise for his mistake or any attempt to try and fuse the situation. I have to go to the shop everytime and clearly no-one bothers to try and attempt anything.
Tiaan should not be put in contact with clients or customers, he is a disgrace to your brand and should not be at a front desk. To say the least I am fuming with the way this whole issue is handled so far. Tiaan just has a I don’t give a demm attitude, a stinking attitude towords customers as well as the way he speaks on the phone towards the Vodacom call centre consultants.
What can Vodacom do to speed up the process and how can this be resolved sooner rather then later. Surely within the company someone can authorise this issue and resolve it.
I am waiting your urgent response in anticipation.

Vodacom is not taking us seriously, I contacted them several time regarding the two handset instalment that I'm paying and I was told that my contract was expiring end of July which my last payment for one handset instalment will be end of August. End of September two instalment was deducted from my account and now my October invoice is still showing two instalment that need to be paid. I'm receiving different stories from the contact centre regarding my contract, is Vodacom using different system to manage our account?. I'm so disappointed with the service I'm receiving from Vodacom.

I have lost count of how many times this has happened and i am now sick and tired. When i query it i am told that its because i used the internet or facebook or i have downloaded something. This is utter rubbish. If i use Facebook it is when i am on wifi and use my phone for whatsapp.
I am now demanding my air time back and not in DATA. Vodacom takes your money and gives you data back. This is not on and i am so tired of this. Dont ask me when it happend as i lost track of all the times and the amounts as one does not expect this to happen from your service provider being Vodacom.
I have got to the stage where i am too scared to load MORE air time as i know it will be taken again
My cell number is [protected]