Vodacommisleading information leads to me being double charged

On 22 November 2016 at 14:45 I called Vodacom upgrades department on [protected] and spoke to Zanele to enquire about when I can upgrade without paying 2 device fees. She informed me that I was able to do so already. I asked her if she is sure of this as the assistant at the vodacom branch in Paarl informed me that my current contract only expires in Dec, therefore if I upgrade before then I would be paying 2 device fees. Zanele informed me THREE times in that call that I was given the wrong info and that I can upgrade and only pay the new handset fee. She even apologised for the wrong info given by asst. I found out later in Dec after upgrading that I will be paying for two handsets. I would not have upgraded if I had known I will be paying for two devices - I was misled by the consultant with the wrong info. I have reported this to the Vodacom Client service center, their accounts department, their retentions department, I have logged complaints on Facebook and Twitter - only to be promised that I will receive a call from a senior consultant. I have now been billed for the additional handset and I want a refund

Jan 15, 2017

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