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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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Newest Vodacom reviews & complaints

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5:55 am EDT
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Vodacom insurance claim

I, Patricia Ponono, I'd no [protected]. Lodge a claim with vodacom outlet, King William's Town. I took out an insurance and when I upgraded, I didn't cancel the insurance. My number is [protected]. Now my cellphone got stolen and I went for a claim they tell me this phone is not insured. I am disappointed with this please help.
Regards
Patricia Ponono
[protected]
[protected]@gmail.com

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5:23 am EDT

Vodacom data not available submitted query 2nd august - ref [protected]

I submitted a query on the 2nd August and was told it would take 24 - 48 hours for you to get back to me with regard to having no data on the 1st August on both my Wifi devices. 1 Vodafone and the other a Huawei Mobile Wifi.
Went into the Alberton store and they said it will take at least 2 weeks, in the meantime although I have paid you for my data which I did not get I have had to buy data to enable me to have data. YOUR TWO WEEKS ARE UP AND I HAVE STILL NOT HAD THE DECENCY OF A CALL.
Vodacom keep you on the phone for hours and your problem is not resolved, and they still do not have the curtesy to phone.
I was told that they had reset my Vodafone and yet I still do not have data.
Data does not disappear please explain.
Regards
Sandy Watson

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1:38 am EDT
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Vodacom airtime & data missing

Loaded airtime yesterday on my phone and had over 400 meg data and this morning all my balances are zero. My tablet had over 1.2 gig of data and that is also ZERO today. Tried phoning vodacom but they cant help as their system has not been updated yet. The lady went on to tell me that vodacom is not responsible if I misuse my data. When I went on to explain that I have WiFi at home she became defensive. If vodacom dont come back to me today with an answer I will go to the ombudsman and I will cancel my contract with vodacom.

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12:15 am EDT

Vodacom airtime and data

Good morning
I am emailing again with regards to the issue of data and airtime that was taken from mu phone yesterday and to date it has not been returned, one other issue is that i recharge and my airtime and data lasts for literally few min then it's depleted, i am aware of apps that might be the reason, however i have not had such experience before.

Can vodacom please reimburse as promised thank you

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9:19 am EDT
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Vodacom data and airtime disappear

Hi
I am very disappointed with Vodacom. I have been using Vodacom for a couple of years. I had a 345MB data and R30 airtime yesterday morning past 8 the morning when I checked and 6 in the evening had 0.15MB data and 0 airtime. Later I brought 1GB for 14days again and today 16:02 had only 326MB left. I am considering moving to Telkom mobile now. I don't see me using and referring people to use Vodacom again sorry but your service disappoint me.

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8:25 am EDT
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Vodacom data bundle disappeared

On Saturday 19/08/2017. I checked my data bundle balance, it 1.39GB and today I received an sms saying that I have less than 17MB data bundle left. I don't understand what happened because I didn't use internet on the weekend except for WhatsApp and Facebook (Opera Mini). I tried to call the customer care line and it didn't go through. I want to enquire what happened to the rest of my data bundle. My number [protected]

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7:44 am EDT
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Vodacom sim swap incorrectly processed

Sunday the 20th August 2017 I had gone to the Vodacom 4U store in Paviliion shopping centre. Since my phone was stolen on saturday whilst on vacation, I required a sim swap to be done. The transaction was completed at about 5pm on Sunday and I was told that it would take 2 - 4 hours to activate.
early next morning the sim card was not activated. I called the customer care line and they had informed that the sim card was not registered correctly and does not match the sim card I was given. I called the store at 9am (when they had opened) and was told it was rectified but to date (22nd August 14:38pm) still no luck. I have no means of communication and this has impacted on my job drastically. This is shocking service and I am not at all happy considering I have been a long standing client with Vodacom. Surely attention to detail should be taken into consideration here. I have lost 2 days without having a sim card active and I have not received any feedback from relevant parties.

Regards
Kelvin

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6:56 am EDT

Vodacom 3 cancelled lines - still no refund!

I cancelled 3 lines (routers) in June 2017. RAM came to collect the package 29 June 2017. I phoned again and spoke to a "Jamaal"on 7 July 2017 who advised me that the 3 lines were cancelled (Ref [protected]). Then again I checked my statements/invoices and had to phone again 29 July 2017 and spoke to "Valencia"who informed me that she can see it was cancelled and they should refund me soon. I had to "keep checking my statements".
Today it is 22 August 2017 and I'M STILL PAYING FOR THE 3 CANCELLED LINES! Why must I keep on paying for 3 CANCELLED lines? Where is my refund? The service at Vodacom really sucks!

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6:48 am EDT
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Vodacom data and airtime disappearing

Hi

Sunday I recharged with R29.00 and I purchased data bundle for that night but then it disappeared totally. I did use some of the data but the rest just vanished. I had a balance of R16.00 and it disappeared also.
Then the next day I purchased another R29.00 and then the same happened. Number in question [protected]

Can someone please assist in this regards because its very disturbing.

Regards
Riaz
[protected]

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3:56 am EDT

Vodacom data bundles disappeared

I bought 1GB on the 19th of August, however, on the 21st of August I had received multiple notifications stating that my data is depleting. The last notification that came in said that I have less than 8.0MB. I am now left with 1.03MB and have no idea where all my data disappeared to.

Your assistance with regards to this matter would be highly appreciated.

Contact number: [protected]- Busi Mgada

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3:02 am EDT
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Vodacom data

I logged a call with Vodacom last week Wednesday regarding my data. I have still not received my reimbursement. Please see below:

Dear customer, with regards to your ref A2-6FBY-QDAW3 please be advised that your data bundle was used on an internet connection. You have been credited with a 1GIG data bundle on [protected] as a goodwill gesture from Vodacom. Please note, you will need to monitor all data activity on your device. Alternatively, please download 'My Data Manager' from the Appstore to help assist in monitoring the data activity on your Device. As a preventative measure, you can also disable your Data Network on your device when it's not in use. Have a pleasant day further! Kind regards, Vodacom Customer Care Wayne Jeftha

#WorstNetworkProvider

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1:59 am EDT

Vodacom my data bundles

I just bought 60mb yesterdays at 4pm at work and i closed my data and restrict my background data so that when i get home i can check my emails. When i get home i switched on my data and before i even get in to my emails i received a notification saying i have less than 15mb and in a second i received another one saying i have less than 4mb left. i couldn't go to the interview today because i couldn't get to my email. I JUST NEED MY DATA BACK PLEASE.

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Trenika Govender
, US
Aug 22, 2017 7:05 am EDT

Same thing happend to me, i bought 250 mb data yest and by 8:08pm it said i had less than 50 mb and then by 8:09 pm it went to less than 12.0 mb and my data was off. i just hope they pay all there vodacom customers back bec this is unacceptable

S
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SimoneJ
, ZA
Aug 22, 2017 2:17 am EDT
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Same thing happened to all Vodacom users. I am furious! Vodacom needs to refund us!

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1:52 am EDT

Vodacom business vip x3

Cheers vodacom, if I don't have a response by end of business today, I'm changing my entire business to Cell-C!
My contact details are:
Warwick perks
[protected]
Very unhappy!
I have been charged R6500 for the last two months
This is unacceptable!
I will definitely be going in tomorrow morning to change service providers if this is not resolved by the end of business today

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3:28 pm EDT
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Vodacom airtime and data disappearance

I have a 20GB a month data package for 24 months. This was agreed when upgrading my contract in the beginning of this year by the Retentions Department. MTN was running a 50GB a month for 24 months special. This evening I had 22GB and about R1400 airtime. Within the space of a couple of minutes. This went to 0GB and R839 airtime. Really unacceptable how this network just reduces or cancels data and airtime agreement. I don't want to even call the call Centre because the turnaround time is non existent. I would like a manager to rectify this and give me a courtesy call. [protected].

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Rosa2
, US
Aug 21, 2017 5:43 pm EDT

I have no idea what is going on. Tonight 21/08 I recieved and sms from vodacom saying that my data bundle is finished. I bought 100Mb for 30days. A few minutes after at 11:15pm I recieved 3 messages simultaneously, the first one said I have 23Mb left, the second one said I have less than 6Mb left, and the last one said I have nothing left - all recieved at the same time. So at 11:27pm I bought 1Gb and at 11:28pm a friend bought me 30Mb, both 30day bundles. At 11:49pm I recieved yet another sms from Vodacom saying I have 274Mb left, another one at 11:57pm saying I have 52Mb left and another one ALSO at 11:57 saying I have no data left. During this whole time, I only used whatsapp and my whatsapp usage for the entire day is indicated on my phone as 24Mb. My total data usage for the entire day is 64Mb. So please explain to me how is this possible? I just wasted about R200 of data. I really need help this is a serious issue for me.

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Z
Zwayi
, ZA
Aug 21, 2017 4:29 pm EDT
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That is what they did to me these people are crooks even my sister had the same problem and she even ported her number to another provider...pissed

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8:52 am EDT
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Vodacom service from staff in the alberton city store opposite woolworths

i went to the store. Waiting for service. No one came to me asking if they could help me... After sitting and asking for assistance where upon the vodacom greeter never came back to me. i realized that the the store is completely empty. There was not a soul except for me and my son and pottensial clients coming and going as there is no-one to help them. All of the vodacom workers where in the back doing i dont know what? I do have photos as proof if need be. Then all of a sudden they came from the back not very energetic... one is putting hand cream the other is walking in with rolls... Also got photo's of this... Probably is gona have herself another lunch. i can go on and on.
Please get back to me on this complaint...

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8:17 am EDT
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Vodacom disappearance of airtime and data

I am utterly disgusted with this network after i just experienced the 2nd incident where my R700 airtime and 3gb of data has just dissapeared. Called call center 2 werks ago. They found the problem and credited me back only on friday past. Today is monday, same thing. Pathetic. I am in jhb traveling and rely solely on my mobile phone for bussiness. Now what? Pathetic man worse damn experience ever

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6:27 am EDT
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Vodacom cell phone not activated

Vodacom
bad customer service

Report
bad customer service

.. iam a vodacom customer and im so not happy the way they treated me. normally i Pay R427.00. per month for my 2 contracts... in May They deducted R937.00 out of my acccount i called vodacom and complained about it and i was not helped. then i decided to reverse my money and paid the normal aMount to vodacom. then in June vodacom deducted R1037.00 out of my account again and i called them and they did not Solve my problem even for the second time. then i reversed the full aMount back to my account. then on the 3rd of July they suspended my 2 contracts. i paid vodacom the full amount they claimed i was owing them...I was so shocked that they suspended my contract with out Even notifying me nor explained why They did that. i sent lots of e-mails complaining about it and im still waiting... i dont know how many times did i call vodacom to activate my cellphone and Nothing is happening...They keep on telling me its a technical error and they will escalate it to the technical department...i went to menlyn and they gave me numbers to call and i did that but still nothing. even today i can only receive calls but cant use my phone to make calls or internet. they keep on telling me it will be escalated but they didnt do it. until one of the guys at vodacom told me they did not even try not escalate it to the relevant department. after all my emails and calls?..thats a Good sign that vodacom is not doing anything about their customers complaints. they dont care!i complained but nothing happened. my Phone is still not activated. i.m so tired of this and i cant take it anymore. and to make matters worse they submitted my name to ITC for what ? idont understand. i want vodacom to remove my name on ITC and activate my phone...please intervene.

Official business reply

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing scams.

Vodacom will not contact you

still Waiting Even today... my phone is still not working

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4:15 am EDT
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Vodacom upgrades department

I have been trying to resolve x2 upgrades since the 3rd of August 2017, I have had to phone in everyday as no one from Vodacom phone's me back, I have been pushed from pillar to post with Vodacom and I am still trying to resolve my issue! This service is unacceptable! I have 7 contracts with Vodacom! Please resolve my issue asap! Vodacom is about to lose a client that has been with them for decades! Very angry & disappointed!

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12:36 pm EDT

Vodacom upgrade contract incorrect

To whom it may concern

I have raised dispute on my upgrade contract starting 1st August 2017. I have been with Vodacom for over 20 years but this service is appalling!

With ongoing calls, numerous follow ups with minimal feedback and still not resolved.

How does a simple dispute take so long to resolve? 20 days later and still no resolution!

I will cancel this contract and go to another network as I find the service shocking!

I look forward to hearing from someone at Vodacom who can actually assist me!

C Viljoen
[protected]@gmail.com

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9:41 pm EDT

Vodacom just for you offers.

The Vodacom "just for you" offers are designed as a scam to get people to recharge. As soon as a good offer becomes available such as the data offers of 1 gig for 69 rand . Once I recharge to the value needed for the 1 gig the offers goes away immediately. After phoning customer care I was informed that the system is designed that way to refresh automatically with a new offer after recharging each time. Even if I receive the offer within 5 min and recharge within those 5 min to get that offer the offer goes away. Then I sit with with less airtime needed to qualify for the one 1 gig. Meaning I must recharge again. This is a terrible service. I have been with Vodacom for over 16 years and will never recommend Vodacom to anyone at my work especially since staff struggle to find the correct network for their data needs. The data just for you offers are scamming people to recharge. Correct or remove this so-called service .

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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