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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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S
8:11 am EDT

Vodacom poor service and no response

I had an outstanding amount due and paid it on the 13/03/2017, was told to wait 5 days to have my line re-activated, i waited and nothing. On the 31/03/2017 I spoke to Robert who advised the line should have been active on the 28th but to give it 3-4 hours it will be active during course of the day. On the 3/04/2017 still nothing. Called @ 8:30 am again and as first placed on hold for 14 minutes listening to music, finally spoke to Sebego and he confirmed line would be active in 2-3 hours . Its now 3:08 pm and still nothing . I have paid and absolutely no service received

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G
7:45 am EDT
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Vodacom cost of nano sim

In OTambo Vodacom shop I purchased a VSP PrePaid Nano Sim serial No [protected] and was informed the cost was 105 Rand
I said that your web site gave only 1R cost, I was told that was wrong and if I wanted a Sim it would be 105 Rand . As a tourist I had no alternative
The sales consultant was #1027 Lucine Rayn
Trip Adviser web site did say I may be duped by this outlet, I wish now I believed them
Regards
Graham ARNOLD [protected]@sky.com

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Update by Graham6846
Apr 16, 2017 2:43 am EDT

Clearly the Vodacom Shop in O/Tambo airport shop are TOTALLY over charging for a basic Sim card, and Vodacom main C/o have to date failed to react

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D
7:17 am EDT
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Vodacom upgrade taken in april 2016

I have taken a Blackberry Leep on contract at Lakeside Vodacom in Gauteng.
I seem to have a problem with the phone within the first few weeks but due to the fact that I am working I can not get off and run to book this in so easily. This continued from original phone to 2 replacements. The last phone was handed in 19/3/2017. Job number [protected]. I am very unhappy as I am a working mother and can not just leave my job to run off and pay a contract that I do not even half the time have a handset to use and need to borrow handsets to be able to have communication. No Vodacom claim the phone have no value cause it is older than 6 months. Why did they not assist in the first instant when the first phone was replace after it was repaired twice. And I did tell them that I google the make and there is more than 95% of problems reported on this phone. I feel very unhappy and surely learned a very hard lesson paying for something I have little or no use from. I will not renew any of my Vodacom contract once they expire. My number is [protected] Mrs. Haviga. (I will terminate both my contract when they expire.) PLEASE TAKE NOTE, I AM FED UP WITH TRYING TO GET SERVICE AFTER I HAVE BEEN A VALUED AND PAYING CUSTOMER FOR SO MANY YEARS.
Vodacom is not even interested in seeing what the consumer protection act in SA say about contracts and that this contract can be cancelled non the less. HOPE I WILL GET FEED BACK FROM SOMEONE THAT IS WILLING TO UNDERSTAND MY FRUSTRATION REGARDING THE MATTER. NO WORDS CAN EXPLAIN HOW UPSET I GET FOR PAYING FOR SERVICE THAT IS ACTUALLY NOT SERVICE AT ALL.

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H
1:17 am EDT

Vodacom data

[protected]

I receive a upgrade phone with 5 GB data ones off on the end of Feb 2017. When i use the X111 number to confirm my balance i receive back a sms that i have data and it will be available till 1/5/2017. On 28 Mar 2017 at 7: 13 i request a balance again With the number *111 and receive sms conformation 2, 6 gb until 1/5/2017. On 1 April my 2, 6Gb disappeared. With inquiry on 3/4/2017 at 7h00 to customer service (082111) been inform that there was a mistake and the data bundle was suppose to be only till 1/4/2017. I feel that your sms service was mislead. If i have known that the bundle will end on 1/4/2017 i would have used the complete bundle. I leave 2, 6 gb for April because your sms service confirm that i can use it till 1/5/2017. I have been rob of my bundle that i did not use because of your misled sms.

See ad photo of sms received on 28 Mar 7:13

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B
12:57 am EDT

Vodacom unfair / bias treatment / short salary payment / being discriminated against / being asked to leave premises like a criminal without any valid reason

This is the worse experience of my life.A company where you get paid by a person and not automated system.A company where the Director calls you at night and threathen to terminate your contract if you speak directly to their client about their disgusting service.A company where the consulting agents dont know anything about the industry, A company where you have salary issues every month, A company where the client is much more worth then the actual agent who got the job and works for them.A company where your contract gets terminated before its expiry date without no reason given.Please see attached letter.A company where theirs no professionalism.My contract ended on the 31st of March 2017, I made them aware the director LouisVogel in particular that i was paid short for a period of four months I emailed him and his HR lady to this very hour he didnt reply.This email i sent on the 30th of March 2017 but he decided to not reply because my contract is ending the following day.I've made the very same director aware of my desire to take Fazlu Nordien who's a corrupt, fraudulent, bias individual who's the teamleader at the Vodacom CIC prepaid department to the ccma and this racist director's reply was that hes surprised at my unfounded allegations without asking his incompetent recruiting lady who goes by the name of Helga Bates who was fully aware of whats going on because she made notes and assured me that she was on my side only for her to show her true colors on the 14th of February when they asked me at vodacom to leave their premises without any reason(please see attached letter).I was informed that muslims at vodacom standby each other but i realized that late.

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M
2:18 pm EDT
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Vodacom paying for an extra contract that I do not own!

On 18 May 2016 Merisha called me to offer me some or other wifi router as an extra free benefit on my current contract. I've asked her 3 times if it will cost me anything extra, as I do not need it and do not want any extra expenses.
On 23 May 2016 the device was delivered and I decided to check with Vodacom if I am paying for it before opening the box. They confirmed that it is an extra number and a separate contract.
Vodacom shop then phoned and it was arranged with Godfrey that they will collect the parcel again and cancel the contract. I told them to listen to the voice recording of 18 May.
On 6 June 2016 the parcel was collected by RAM couriers.
It is now April 2017 and I am still paying for an extra contract of which I do not have a device. Numerous e-mails, phone calls, etc. and still no joy!
This account number: S6843499-7 and cell number [protected].
RAM courier pickup waybill: V2P0047844 and it was collected by Eric.
I need this contract cancelled and a refund for 11 months.

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M
3:38 am EDT

Vodacom vodacom stole my airtime!

Vodacom agent moved me from contract to pre paid in error. Over R1 500.00 airtime got lost and they have ignored every avenue that I have used to resolve. I called at the franchise 7 times, phoned them in excess of 20 times. I have logged the problem on Twitter, facebook and HelloPeter. I have e-mailed the customer care and complaints departments and still they ignore me.

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L
4:06 pm EDT
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Vodacom service regarding my new contract

I took out a new contract at Game Paarl on the 3 of February 2017.
It is a Samsung phone + uchoose flexi 110 + a free router with 250mb a month.
It took them 2weeks and three days to active this new phone.
It is now 2 months and I still have no data on my router.
I call every second day Game Store with the question when I am going to get my data for the router.
They told me call back over two days.
I call Game Paarl Manager.
They give me a person with a name of Charlton that do all Game Store Paarl activation.
I spoke to him, very helpfull, after two weeks he does not answer my calls anymore.
I call Vodacom Customer Service they tell me they can't help me Game must active the router.
I call vodacom activation department, they told me they can't help me, I must go back to Game Store.
I told them but I can`t because they don`t know how to active the router or they don`t know how to do theire work propely.
She tell me, sorry I must go back to the store.
I am almost 24 years a costomer of vodacom and now when I want to get for my kids also a vodacom account I receive this kind of service, it is unexceptable.
Regards
J. Lategan
[protected]
For more info about the new contract number please phone me.

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B
4:44 am EDT
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Vodacom vodacom 3rd party companies harassing clients

Over the course of the last year or so all kinds of 3rd party companies of Vodacom has been contacting me for either upgrading or changing my contract to one with more minutes and data etc.

I have never selected to receive any type of communication or giving permission to Vodacom to provide my details to other companies.

Should this continue that I'm contacted for this type of query from Vodacom or any other 3rd party company claiming to be working for Vodacom I will be taking this matter to the National Consumer Commission SA and cancel my contract with Vodacom.

[protected]

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N
3:38 pm EDT

Vodacom contract refund

Dominic is refusing to respond to my complaint and request of invoices for all my contract phones I took since 2009.

I have been communicating with her from 2017 March 08.My account is I0941751

I have 2 contracts on number [protected] & [protected] and have requested a refund for billing without a phone since 2015 till 2016 about 18months.I upgraded again on [protected] recently in Feb 2017 & have complained even on helopeter to no avail.

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C
3:47 am EDT
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Vodacom contract end dates - billing after contract expiry - poor customer service/feedback

The contract on my one cell phone line was due to come to an end in Nov 2016. I called a month in advance to confirm the cancellation of the contract- got billed at the end of Nov 2016 and again in Dec 2016. I have made several calls to the call centre having to explain in detail on every occasion, holding the line for extended periods of time each time. I have all the reference numbers and will add them below. I have been billed every month for a contract that expired in Nov 2016 ( Again I called in time to confirm cancellation) Jan, Feb, March on average R5000 pm. I called Vodacom customer care on the 2nd of march telling them that I have cancelled my debit order and would no longer pay for the Cell phone nr in question. I have however paid in cash at a Voda Shop for one remaining contracted cell line and 2 data lines. I have contacted the call centre on several occasions and they have told me that Vodacom will refund the Money that I paid from December 2016 onwards. To date no one has called me back with answers even though I asked them to . Every time I lodge a complaint via the call centre I get a reference number and a day later a sms that informs me that the query have been handled and is Closed. Question from me- 1. Closed- how- By whom- What's been addressed? I get called by a voice service at least 5 times a day that voice prompts you to promise to pay- I will continue paying the contracted numbers in cash at a voda shop but not the contract that has come to an end. I have honestly tried to resolve the matter but Vodcom maintains that I owe them money. Instead they owe me money. Here are the reference numbers to verify:
[protected]
[protected]
[protected]
1-[protected]
[protected]
[protected].
Note that I have also made a voice recording where the Vodacom consultant assured me that the would refund me the money paid and that I will not be blacklisted- I will make this available if required. I ask again could a person( not a voice service) please contact me to resolve.
Regards
Christo Basson
[protected]

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L
9:53 am EDT

Vodacom contract cancelled but my payment has not been reversed back, s4-nfx3p-p2933

i took out a vodacom contract beginning of the year at Vodacom Newcastle Mall, was not happy with the contract and cancelled it the very same day.An amount of R246.00 on 05/01/2017 and R499.00 on the 20/01/2017 was deducted, i went to to the vodacom shop and was told an email has been sent and will be reversed 7days. When that didnot help i contacted vodacom myself and several times, was told i need to email ([protected]@vodacom.co.za) my statement for my funds to be reversed back ( this was in (09/02/2017 )), but again nothing has been done. i i again phoned i spoke to Frieda and was giving this reference S4-NFX3P-P2933 on the 13/03/2017 and was told in 48 hours someone will contact me to resolve my query but no one did. I again spoke to Ayanda from cancellations and Thembini and was not assisted.

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Z
6:29 am EDT

Vodacom fraudulent upgrade on my number

Customer Care
Vodacom 02 March 2017
Email:[protected]@vodacom.co.za

To who it may concern

Upgrade

This servers to inform you that I Zameka Nazo ID No:[protected] have not upgraded my Samsung S4 Mini number [protected] and 3g Data contract number [protected]. I visited cellucity today 02 March 2017 for an upgrade and was informed I have upgraded to an iPhone 7 this is not to my knowledge. I hope this matter can be resolve timeously because I’m in need of a new phone.

This is a letter sent to your forensic department on the 02/03/2017 along with a copy of my ID and three signatures and still nothing has been resolved. I have been given a reference number [protected].

What really make me extreamly angry is that my account has been debited with R1200 FOR A PHONE THAT IS NOT IM MY POSSESSION.Every time i call customer service its the same story i get transferred to person to person with NOOOOO HELP. Vodacom procedure when handling my case has been poor, so urging whoever is ready this to please be of assistance cause i will absolutely not pay for a phone that is not in my possession.

You can contact me on the following number [protected]

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R
2:42 am EDT
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Vodacom vodacom did not credit my account

Vodacom Ref # [protected]

September 2016 a sales consultant phone me regarding a special offer.
He let me choose between a tablet and a rooter. I chose the tablet, but the rooter was send to me instead. I phoned them and made arrangements to send it back. It was collected. It was confirmed that the rooter has been recieved. The amount of R136.46 was deducted for the rooter on the 28th of September 2016. On the 8th of October 2016 the amount of R212.27 was deducted from my bank account. On the 15th of November 2016 an amount of R199.00 was deducted for the rooter. 13 December another R199.00 was deducted, and 10 January 2017 an amount of R199.00 was again deducted from my bank account for the rooter. Also in February 2017 R199.00, and again in March 2017 R199.00. Up to date Vodacom owes me R 1 343.71

I phoned a lot of times to fix the problem, I send e-mails. Nothing happens.

Vodacom should give me my money back, I feel that they are deliberatly stealing from me.

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R
2:24 pm EDT

Vodacom internet connection

I complain about the same thing twice now... after 7 the my internet are slow it causes lag on my game please when i did complain last time you fix it now its back again stop messing atound and be the best network that you promise the world... you are just like MTN please fix it and dont tell me you are busy with upgrades because upgrades means getting better not worse

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12:44 pm EDT
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Vodacom incorrect billing for migration fee in 2 consecutive months

A service consultant from vodacom called me in january and offered to upgrade my package and did not give me the full information of how much I will be paying. I later realised that I will be paying more than I was told and that I will be paying a migration fee even though I did an upward migration. I called vodacom and asked them to put me back on my original package and reverse the migration fee. They did this in February and now when I requested the March statement they have charged me with another migration fee. I called vodacom on the 16th of March and asked them to reverse the migration fee before my debit order goes off and 4 days later I got an sms that said a credit note has been passed. 2 days later I called vodacom to find out about the balance and they told me that I will still need to pay the migration fee. Noone is explaining to me why after 7 working days the credit note is still not showing on my statement. Another lady by the name of Bongiwe in the solutions department told me that I will have to wait for them to debit that full amount and then they will reverse it later, and I cannot do that because I have other obligations to take care of at the end of the month. If the full amount goes off my account I will incur additional honoring fees from my bank because the balance in my account is not sufficient to cover the debit order amount. It's over 2 weeks now and they haven't rectified this and yet they say that it takes 5 working days for a service request to be processed and 48hours for a credit note to be passed. I'm even regretting taking a contract with vodacom because all I have experienced is bad service, and this is not the first time that I have been charged migration fee incorrectly. Can someone solve this issue before the 1st of april...please!

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J
4:26 am EDT
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Vodacom subscriptions

In February I noticed that I had extra data so I called Vodacom (the 14th feb at 13h33 and on the 18th Feb at 12h14) I spoke to the call centre agent (can’t remember her name) and told her that I had extra data and asked her to check my account for any new subscriptions etc. After her searching she assured me that there are no subscriptions on my account. I mentioned to her that when I buy my data it gave me a funny message that Vodacom will approve it and that maybe that was a subscription and if that was the case that she should please cancel it. She assured me there were no subscriptions.

I got Marchs invoice and noticed my account was R900 more! When I called again on the 15th March I spoke to Matapelo at 15h28 who put me through to accounts who then put me back to customer service at 15h34 and eventually to Thando at 15h36 from accounts. He advised that there was indeed a subscription for data and that I selected the wrong option when buying my data. I explained to him that I had called and they had advised that there was no subscription. He then advised he had cancelled it. Now Vodacom expects me to pay for two months subscription for a service that I called about to cancel in the first place! I am willing to pay February as it is my error but I will not pay for March as I did ask them to cancel any additional subscriptions. It is not my fault that it took them two months to load it on.

Just after that call I got an sms to say MyGig Zero had been activated.. Now I am waiting for this months bill to see what the hell they added that I didn’t want and expect me to pay it. I called the call centre again shortly after the sms and asked what Mygig Zero is and they couldn't tell me what it is... I have lodged a complaint with Vodacom. No response. I logged a complaint on hello peter.. no response… I am at my wits end now.

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7:12 am EDT
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Vodacom incorrect billing and incompetent customer service staff

I have 2 contracts with Vodacom a tablet and a cell phone. I was getting statements with an incorrect address and my surname changed and I sent the customer care an e-mail in October 2016 with my new ID and Marriage certificate notifying them of the incorrect address on my statement and surname change and again followed up in November but to date my surname is still not changed. My main complaint relates to my cell phone number [protected]. I had a Samsung S4mini contract that was ending end November 2016 so on 20 October 2016 I applied online for an Upgrade to the Smart S+ Huawei for R339.00 per month. After a month, 20 November the phone had still not been delivered and I contacted the call centre who advised that they have a back log of online Upgrades and that my phone would only be delivered beginning of December. I contacted the call centre again in December as my phone still did not arrive and they said it would be delivered in next 2 days and I also advised the agent that I did not want to have access to airtime, date or sms's once the packages limits have been reached and he advised that on receiving the phone I would need to contact *082 1946 and request that limits be placed on my account which I did. The guy confirmed that limits have been placed on my phone. On 18 December I came back from leave and found a statement on my e-mail and noticed that I had been charged twice for subscription fees and I contacted the call centre who advised that they would refund me but I needed to pay the invoice of +/-R639.78 and they would refund me with my February statement. In February I got my new statement totalling R541.91 with no refund noted and charges for local calls and data usage over and above my limits which I then called the call centre and disputed as I advised that I had requested that I not have access to any data or airtime once my limits has been reached. I called numerous times and was promised every time that my refund was in process and that only 1 person had signed the credit note and they waiting on a 2nd signature. I eventually then called again and advised that I do not want this contract as they confirmed that the line was open and that I would be charged. I advised that I refuse to pay a migration fee of R513.00 as I did not agree to the fee which was e-mailed to me and the guy said that I would not pay a fee if they put me on the same package I had with the Samsung S4 mini which was the U choose Flexi 110 which I agreed to. I again called as the credit had still not been passed nor the dispute with the charges resolved and I spoke to the supervisor Brenton who confirmed that the credit was in process and that I would not be charged the migration fee as it was waived and he promised that someone would call me the following day which again I waited in vain. I have a ref number for this call ID101012588. I decided to cancel my debit order as the agent had lied to me in January as the full R639.78 was deducted and I still had not ben refunded the R220.00 subscription fee which I had demanded be paid into my cheque account as that was the account debited. I was advised that I must only pay my monthly contract fees and that the credit and disputes will be resolved and I would be advised of the outcome. I went to the Menlyn store and again complained and a lady by the name of Melanie / Marlene assisted and made copies of all my invoices and advised that the call centre staff are useless and all the complaints are being routed to the branch as they answer calls but they don't call back nor supply any feedback. Disappointingly I am still waiting on her to call and I gave her my husbands cell number should she not reach me and that was about 3 weeks ago. I started getting sms and pre recorded calls from Vodacom demanding payment and still nobody has called to discuss my issues. The last straw now came when I got my combined March statement showing I owe R830.89 as the migration fee of R513.00 has been debited and again data services of R5.45 even though I am on a U choose package. I refuse to call your call centre as they are incompetent and I have called about 15 times and every time I just get empty promises with my bill still not sorted. I am at my wits end and want to cancel my contract altogether and will pay the balance of the handset and then go to another mobile network this after I have been with Vodacom nearly 10 days. Can someone please sort out my account as I am now paying electronically but only what I had agreed to as per my contracts. Fiona

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6:18 am EDT
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Vodacom ek kla oor baie swak kliente diens en it departement wat niks doen

Ek sukkel al vanaf desember 2016 net om te ksn opgradeer. Ek het wel n kontrak uitgeneem maar foon us reruggestuur omdat kontrak te duur is. Januarie wou ek n ander kontrak uitneem elke keer is die verskoning die ander kontrak is pending ek moet 48 uur wag. Na baie e posse en foon oproepe het ek nog steeds geen kontrak. Die 24 ste maart kanselleer ek my kontrak en se dat ek ditvn payvas you go wil maak wil my nommer hou. Nou is my nommer suspend. Ek het 25 jaar al n kontrak foon met voda com. Ek is baie jammer sulke swak kliente diens is onaanvaarbaar

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6:16 am EDT

Vodacom staff don't know what they are doing

My phone had a problem with whatsapp and Facebook. Went into the chatsworth centre store. staff says it was a software error without even properly listening to me or testing it. Few more days passed i put on a different vodacom sim card and it worked perfectly fine. Went back into the store to explain that its an error with my sim card and they still tried to say its a software error even when i offered to prove to them that its not the software. I requested a sim swop they where so rude and said that it won't solve my problem. I requested for a nano sim so that i can use a micro sim adaptor on my phone but they refused and insisted to do the sim swop on a regular micro sim upon numerous requests for a nano sim. Im so sick and tired of vodacom im thinking about migrating it to a different service provider. Staff that was so unhelpful was Nalini. From the chatsworth centre branch

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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