Vodacom
reviews and complaints

This morning(22/04/17) I loaded R200 worth of airtime at 07:13 and R149 worth of data.. By the 09:19when I got to the office Both the airtime and data had run out . May I remind you that during this duration I had all applications closed and only using whatsup.

I called the Vodacom customer care and Vuyo said there must me something wrong with my phone and that I must take it to vodacom. I explained to her that this phone has been in use for the last 4 years and this had never happened before. She proceeded to say that was the only explanation . I called again and another agent Thlompo and he said I have an application that has been running, when I asked him what it was as I hadn't changed anything he said the app had been running for a few seconds already. I told him I received an SMS at 9:19 stating that I was being charged 2 per MB since 7:00am to which he stated that SMS was a general that they send to everyone as information . I challenged his answer informing that I didn't get an "information purpose message" that in actual fact I had been charged that 2 since 7 am even though I loaded my data. His response was "your airtime and data were all consumed by the application that you are using, would you like me to lie to you and say something else".

Both agents were were unwilling to assume responsibility and kept pushing all the blame on me as a customer.

There re is no way I will spend 350 (200 airtime and 149 data) in less than an hour.

i want a proper explanation and money back

regards,
Zolisa [protected]

I was at the local vodacom shop the 21st of april 2017 just before 9 am. 20 minutes past 9, after most of the costumers left, waiting for the shop to open it was still not open and when i went and said somethimg to the staff the results was appalling. I had the door slammed in my face after i was told that they are busy washing the floors. This is unacceptable and i want something done about this. I am the manager of n legal firm with a big contract with vodacom and the service i received this morning is making me think of finding another service provider.

Good Day,

On Tuesday at 09H00, I spoke to Precious from the upgrades department, in Midrand, who processed a premature smart S top package on one of my numbers.
I was told that I would be contacted within 24 hrs to confirm delivery etc.

To date nobody has contacted me, I have been in contact with the upgrades department numerous times, from that time to date. Nobody can assist me saying that the order was with processing department.

I have spoken to Zulu this morning, at 08h00 who was quiet helpful and promised to redo my upgrade, and provide me with an extra 500 megs free at the same price for my troubles. He also promised to call me back. Nobody has been in contact with me since.

Now when I call upgrades, I am told that I have exceeded my monthly calls to the call centre.

Is this service? I have 4 contract lines with Vodacom, and I am extremely upset with the service I am now receiving.

Please could this be escalated to get this issue sorted out urgently.

Thanks
Imraan Ebrahim

Good Morning

I would like to lay a complaint by Vodacom regarding the service I am being received.

I upgraded my contract on the 2nd of February from the Uchoose Flexi 350 to the Uchoose Flexi 200 (Sony Ericsson XA Ultra).There was a promotion via vodacom or Sony Ericsson that when I upgrade online I receive free once off 10gig of data. I received my data just to find out on my statement that I have been charged for 2 contracts, the Uchoose flexi 350 and the Uchoose flexi 200 plus the 10gig of data, my bill was over a R1000. I logged two calls with vodacom asking them to please rectify my account as I do not see why I have to pay for 2 contracts If i have upgraded. I waited one week and no one got back to me so I called again the 2nd time, it has been 2 weeks going for 3 and still no phone call from vodacom.

I told Vodacom in March that I will not pay that full amount of R1300 as the statement was billed wrong and I was told that they agree and it would be rectified. I received an email with a statement of R410.00 owing, on the 10th of April i paid an amount of R300 (for March payment) as no one got back to me so I took the liberty of transferring R300 as I do not want my account to be in arrears.

I contacted Vodacom this morning and spoke to Elsie, she was very helpful and she took the time to explain to me that there was an amount owing on my account as I did not pay in March, I did explain that I had two requests logged with vodacom and that I paid the March installment of R300 on the 10th of April. My line has been locked as I am in arrears with R375.00 according to vodacom.

I am very upset, as a loyal vodacom customer I have never in all these years had any problem with my accounts nor upgrades, I pay on time every month and some months I will pay extra if I have. Why does it take so long to get back to me regarding my account that was incorrectly billed by vodacom.

I please want this matter rectified as soon as possible and my line unlocked or I will be taking this matter further.

Thank You

Kind Regards
Angelique

I recieved a while ago a Trancent Hard Drive with a Wifi contract. In December the Hard Drive stopped working. I reported it to Vodacare in Nelspruit and was explained that the supplier will only be back after the 16th of January 2017 which it will be replaced. After the 16th January 2017, I took the Hard Drive to the shop. I was told that the supplier will be there the following week to collect it and will send a replacement back. In March 2017, I contacted the Vodacare Nelpruit again and was told it is ready for collection. I went to collect it the following day just to find that it was the same one I returned to them and that the Hard Drive was never collected. They contacted me back to explain that they sent it to the supplier and the replacement will be sent the following week. Today 19 April 2017, I contacted the Vodacare and was informed that they are waiting for the supplier to give feedback about the Hard Drive. It is so Frustating waiting for 4 Months already. I spoke to the Manager and the consultant by the name of Yuzelna. Please assist me to recieve a replacement. They never follow up or contact me back.

I applied for an upgrade on the 6th of February which was declined on the system since I was told I have already done an upgrade. I called Vodacom Direct since I have not done an upgrade since 2014, they apologised and cleared it on the system. I did an upgrade on the 10th February and was called on 11 February to confirm Delivery date, Thursday 13 April. When I called on Tuesday 17 February 2017 I was told that the phone will not be delivered it has been discontinued. I have been without a phone for 2 weeks I spoke to 3 people Lesego, Siphiwe and Bonhle, all promised to call back and nobody did. Utterly dissappointing terrible service. I would rather cancel and go to another service provider. I cancelled my upgrade which still shows that I do not qualify for an upgrade

In March 2017 it came to my attention that 2 lines were opened in my name without my knowledge or consent. It was reported to Vodacom and subsequently sent to Forensics for investigation. Forensics found that the lines were in fact fraudulent and requested Vodacom to refund me the monies unlawfully taken by Vodacom from my bank account and cancel the lines. To date I sm still receiving calls and sms's requesting payment amounting to almost R6000.00 relating to the fraudulent lines. When contacting Vodacom to enquire as to progress I am sent from pillar to post.

On the 9th of February 2017 I called in to cancel a contract I had with vodacom, I was then put through to retentions where I spoke with a gentleman who assured my contract was cancelled! I also had a secondary contract that was due for an upgrade and agreed to thee upgrade on conditions the device offered had the required features I needed. On the 20th the device was delivered and it didn't have some of the features the sales person and I agreed on to which I called vodacom and was referred to vodaworld, the very next day I went to vodaworld to cancel the upgrade at customer care and dealt with nonkululeko mthethwa who then assured my the upgrade was cancelled and called the retentions department to organise transport for collection of the device and to apologies, she assured shee would give continuous feedback which she didnt! The device was collected on the 1st of March in mint condition as it was never utilised. On my debit date I was debited for the upgrade and when I called in to find out I query was logged in and no response thereafter, I did a follow up call to then subsequently just cancel my contract to which I ended up at the upgrades department speaking with a Mpho who says he is the supervisor to then do all cancelations only to inform I know need to pay R8000 to cancel the contract that I don't even have the device for he assured me he had fixed everything and that my debit would be normal and the final for this contract .Now this morning I find that nothing has been done and I'm still paying for a contract I had requested multiple time to be cancelled, throughout this entire process I've asked every person I've had contact with if I won't be debited for the cancelled upgrade and they all said no.i am extremely appalled with the service vodacom has been giving me for the last 2years especially having been their client for many years they need to deal with their systems and customer care it's a total drag

Last week  when applying for an upgrade in your Knysna store, I was made to wait for over an hour by your store ( salesman number 4 ) Vissie, who made out that he was too busy to attend to me.  Eventually I  asked one of the sales ladies to assist me as soon as she was finish.  When she finished and started to assist me, the said salesman then went to his desk to assist  the customer  after me. After being  assisted I was told that the laptop  which I  upgraded to  would  be there on Thursday 13th April 2017. If not by then it would definitely be there by 18th April  2017. I phoned  several times in the afternoon and was told that they would phone me back. When I eventually used my husbands phone  at 16.45 I was then told that the laptop was there, however the router had not arrived yet and will be here later during the week. I could have been told this the first time that I phoned or if they had the decency to  return my call as they said they would.  Surely this is not the way to treat customers that have been with vodacom  for many years.   My husband has been a customer since the year 2001. The attitude of the mentioned salesman is really disgusting and by no means professional.
I contacted your customer care last week 082111 and was given a run around.  Eventually told that they would have an agent phone . me back to assist with the complaint.  Still waiting . I feel that it is time to maybe resort to moving over to your competitors if this is the treatment that one gets from your Knysna store.

This message has been sent from my husbands tablet. My cellphone number is [protected]. The upgrade is for cellphone number  [protected]. Your attention in this matter would be appreciated.

Cesilia van der Velde

I requested a sim swap on the 28 march 2017 to date the Sim Swap has not been processed successfully. I have gone to two different branches first one at east rand mall where I was helped by a gentleman named Tsepho second store was at Clearwater mall and I was helped by Mo neither have turned up any positive results. So far 22 days have passed and no one has been able to process my request. Disgusting to say the least.

Fraudulent Contract ********** 383

I J Adolph opened a data contact ********** 383 from Vodacom that cost me R448 per month I stipulated that it should be blocked when I reached my monthly limit this was done for the first 3 months and I have no issues with Vodacom.

Then in Nov my payment went off for R1191.26 and I started to query what was the extra charge for.

I then found out that Vodacom migrated to a new system and made my data account and open line without my consent on the same day I was told my bill was R7336.44 I was shocked.

I then received a letter from Vodacom stating that they would credit my account with R3764.00 and also received another credit of R5012.34 on the 14/02/2017 this is daylight robbery because they want me to pay for a product I never signed a contract for why should I pay the remaining balance?

an account that Vodacom made a huge error on if the block on my data account was not removed by Vodacom my bill would have remained at R448 per month due to their negligence I now have a remaining bill of R5681.63 as at today 18/04/17

Which I’m only liable to pay R2905.83 for below the balance of R 2775.80 is due for Vodacom to credit

Nov 448.00

Dec 448.00

Jan 448.00

Feb 523.83

Mar 519.00

Apr 519.00

I can’t believe that Vodacom calls me a valued customer and yet they trying to fraud me out of money that I’m not supposed to pay due to the fact that they fiddled with my account. I need this account to be rectified as soon as possible. The one who made my account and open line needs to take ownership of their mistakes and restore my account to the contract I signed for.

I also logged numerous queries one was answered and the other closed as resolved with no resolution at all. Im paying for Data i cant use as im currently buying prepaid monthly since Dec for is going to give me the data im not using back?

1- ********** 963089 This was the credit given a once-off gesture of goodwill, Vodacom will credit your account with the amount of R3, 764.65 (REALLY)
1- ********** 326865 Opened again on the 09-01-2017 (most probably they will say resolved without giving me a reason for saying its resolved.)

1- ********** ********** 5- Opened 14/02/17 closed no resolution

1- ********** ********** Opened again 18-04-2017

I was excited about my cellphone contract with vodacom where I was paying R346 until I was charged R401 in November 2016. I didn't do any upgrades nor subscribed to anything. I called the call centre to enquire about the new amount that I was being debited, and I couldn't get proper answers. I then went to the vodacom shop to explain my misery to the consultant who assisted me with the contract. Few days after that I received an sms saying my query was escalated. In March this year the amount went up again to R499 and this month I am debited R460. I really don't understand why vodacom is ripping me off like this. I requested a refund for all this mess and I was told that they won't refund me, instead they'd add the money to monthly payment but to my surprise they didn't do that and the money that I am paying is not the one I signed for on my initial contract. Honestly speaking, I am thinking of taking this up because I have been taken from pillar to post without getting to the root cause of my frustration.

I have a new provider
I am trying, with no luck at all, to get a E Mail from Vodacom to give me my outstanding bill to pay to end my contact
It is now two months
Every time I phone Vodacom they promise to send me a mail but they just promose without doing it.
Each time I do have to drive to a Vodacom office in a big town as I do not hsve a vodacom SIM card anymore.
So dissapointed as everytime I speak to them they promise to send me a mail.

We required an upgrade on our VOdacom contract, after going into the Istore 5 days in a row ! the upgrade is still pending with Vodacom! we cannot take the phone, it cannot be released as the status for upgrading is "still penidng !", service deliver from VOdacom perspective is incompetent, inefficient and unacceptable.We have 5 + different data bundles and contracts with Vodacom that we pay without query, yet, when we want to upgrade a phone, after hours and hours of visits to Istore to upgrade our phone, we still do not have our phone.,

5 months ago I went to Vodacom in Mall of North wich is located in polokwane I took out a contract on the Samsung galaxy S6 and it was suspose to come with the Gear VR I never received it the consultant said that she will order one because they didnt have stock on that product it as now been 5 months i never received it. I went back to Vodacom numerous times the consultants just says that they are stlill waiting she can never give me a full explanation of why I didn't receive it yet. The service is utterly useless and this will be the last contract I will ever take out at Vodacom

Hi, we went to the Clearwater Mall very excited about our first upgrade!
My husband have 2 contracts on his name one for me (wife) and one for him
My phone was due for upgrade but his phone was broken - we upgraded on my phone to a new phone for him - he needed a sim swap - they upgraded it on my number and not on his his number. Getting home the lady that transferred his data from his old phone to the new phone, did not hand back the pin card for the phone - i double checked withe he agent:
Did you you put the insurance on HIS new phone - yes
The upgrade was done on my phone - yes
But you charged me for the new sim swap for his phone - yes
Getting home we could no access his new phone and had to go back to the store to collect the sim pin - waited till the end of the day for his phone to be activated - and yip we could not use his phone, as my number is now on his and my phone!. Went back the following dag to find the store close with NO notice on the door that they would be closed - so the end is we have to go back tomorrow on a Saturday very inconvenient to us to get this mess fixed!...hope fully this can be done - but 4 trips for one upgrade?

I took my phone to Lephalale Mall Vodacom to send away for repair on 20 March.Their was a lack of service and disinterest to assist me from the manager side, she took my phone and assure me to send it away, I asked for proof like a receipt that she took my phone but she said it's no need, she will phone me.Several weeks past and no reply until I went to the shop again, I was treated very rude and unprofessional, and she said she suddenly need the box of the phone, I did not received any calls from her from the day I gave her my phone and the box.I phoned the call centre 082 111 and they refer me to Vodacom Polokwane [protected], I spoke to a consultant and he informed me with job number: [protected] that they received my phone on the 25 March 2017 and did resend it back to Lephalale Mall Vodacom that same day because they need the IMB number on the box, he aslo did not received the phone or box back since then and he confirmed that my phone is still at Vodacom Lephalale Mall .I need Vodacom to resolve my issue as a urgent matter because it's more then a month, I need my phone urgent for business purposes, or do I need to open a case at the policestation.

Cellphone service was suspended on Monday 10/04/2017 without prior notice. 4 days of phoning/e-mails, visiting Vodaworld with no resolution and no answers. Had to cancel overseas trip to try and sort the mess out. Worst service I have ever had and a customer for 19 years. Not even the CEO is responding to emails. I am finish with Vodacom that is for sure.

We went to vodacom world on Saturday the 8th April, looking for the sony and PS4 deal. I understand it says while stocks last, however Incredible Connection had stock but could not offer us the deal. They said it was advertised incorrectly. Now we cannot get the deal, yet IC has stock!

They will not offer us this deal, even though the mistake was on the printing side.

Kindly advise the delay in porting my number to Telkom. It is a huge inconvenience waiting for this to happen.

I went prepaid on 31/03/2017 and the request was immediate.

My number is [protected].

Thank you.
JD Smit

The Complaints Board has requested additional information.
I have requested my cell number [protected] be ported to Telkom. This was effective from 31/03/2017. We are still waiting for Vodacom to process the request from Telkom. What is unclear about my request/complaint above? Why has my number not been ported?