Vodacom
reviews and complaints

Good day.

My apologies for this email, but I had a thinking session last night and thought that I just had to email you to express my utterly dismay and disappointment with your staff's competence.

I visited one of your stores yesterday in the Bayside Mall in Tableview (the store next to tekkie town) in order to assist with a new phone and sim I got from my company. All the old contacts and information had to be transferred from the old Samsung to the new Huawei P8 lite.

I'v spend from 15H00 to 17H30 at the store. The contacts and photos was transferred but they could not do the settings in order to get my internet working. Needless to say, I eventually left the store.

last night at home, I took the new phone, and to my surprise, it took met 7 minutes to get my internet working and social media working by doing only two settings (switching on my mobile data and a setting on the APN).

No this is unacceptable to me. You go to a store where you expect that the technicians will at least be able to do these settings for you, but after 2 hours and 30 minutes, and R320.00 later, they could not manage to get it working.

I am not sure if anything is going to become of this email, but I do hope that whoever reeds this, will note that I am utterly and deeply dismayed by paying R320.00 for this kind of service.

All the best

I upgraded my contract in January 2017, as from Begining November I started receiving msgs that I am now due for an upgrade, when I called to enquire they said they will investigate and get back to me, I only received a sms stating that my query has been resolved, and shortly after another sms stating that I am due for an upgrade, I then tried a different approach, I called them to say I want to upgrade my contract, and the agent who assisted me noticed my upgrade in January was never finalized on their side and that I was not due for an upgrade, that was the last of it, on the 2nd December when I checked my monthly top up of airtime (I am on the top up contract by preference because it is better to manage this way), I noticed I didn't receive the R150 as always but a limit was reflecting. I called vodacom immediately on 2nd December when I switched on my phone for the first time in two days, to my surprise I now had a contract that I never agreed to or was never discussed with me, who gives them the right to decide what I need, and I told the agent that exactly, I told her I never use airtime and now they give me a contract with airtime, I explained to the agent as soon as my top is uploaded I convert it to data, I also asked her is my payment going to remain the same (get the recording) and I asked her repeatedly and she assured me the monthly amount will remain the same. Now I get sms everyday of how my bill is increasing, I never added more than 1G a month and most of the time 500mg, so why would I want such an expensive plan if my cell phone expenses is never more than R250pm now I get surprises all the time. I refuse this contract because I never agreed to it, all these years I used a top and that is how it should stay. My contract was always in credit with +/- R300 and this I confirmed with Vodacom, they should use that credit to settle their bill, I will only pay the R180 until this nightmare has been resolved.

* I have never consented to or signed up for this product
* I have never made use of this product
* I do not want/require/need this product
* I have not authorised any deductions from my bank account for this purpose

I request that Vodacom provide the requisite detail as to:
* When I consented to or signed up for this product
* What use I have made of this "service"
* Detail the authorisation given, by me, to deduct monies from my account for this purpose
* Detail where in the Vodacom terms and conditions of MY contract such deductions are allowed - without my signed permission

* I require a full refund (not partial)
* I really believe that the way in which this "service" has been provided is predatory and underhand (It would be simple enough for Vodacom to send an e-mail / SMS requesting confirmation that I wished to subscribe to this service and that I knew & understood the terms and conditions of such subscription)

Contact details:
Glenn Hobson
[protected]@gmail.com

My husband and I went to Vodashop in Scottburgh Mall on saturday. He wanted to take out another contract to get me a phone. As I have a Cell C sim at the moment a porting had to be done. I informed the Lady (Pam) that this number used to be a vodacom number and that I had a few contracts with Vodacom before. She assured me that I would have my phone by mon. To make a long story shorter, during this time I were informed by customer care that she did the porting on the wrong system and must cancel it and start anew. When I phoned her she informed me that the number must first be archived, before porting could happen and this process would take 72 hours and then another 24 hours or more for the porting. I phoned customer care again and they informed me this was not necessary. The two persons I spoke to at customer care are: 1. Kgotsatsho and 2. Matete. Pam informed me that Customer Care does not deal with customers the way they deal with them in the store and that they do not know what they are talking about and that they all lied to me! So in the end my husband told Pam to cancel everything and now we are back to square one!

I am totally fed-up with Vodacom now. I put R29.00 airtime on my phone yesterday and I didn't phone anybody. Today I want to send a sms to somebody and all my airtime are gone. My data also never last. 100mb doesn't even last one day, and I don't download anything and I switch off the
automatic downloads as well.
Please go into my account and check what's going on, because I really are
gatvol now for somebody stealing my airtime and data.
My number are [protected] and my email are [protected]@gmail.com
Thank you
Hester van Wyk

Date of incident [protected]
My cell phone number is [protected]
I wanted to give my phone in for repair.

On the [protected] I have been to Springs Mall in Gauteng to see if I can hand in my mobile for repair. When I got to the shop there was only one customer at one of the nine cubical. There was 5 visible Vodacom personnel to be seen as I entered the shop. At the entrance of the shop there is a little touch screen which says not to be touched and that one must wait for attention from one of the Vodacom personnel to be helped. I stood their for a while and then eventually the person sitting at cubical number 9 spoke to the two ladies which is chatting at there on time to each other and said to them that there is someone to be helped in the door way. The did not respond to assist me at first they looked across the shop floor to see if one of the other two wont make an effort to come and assist me this did not happen and then as I was about to just turn around and walk away one of the two ladies which was still sitting and chatting stood up to come and assist me. She sounded very friendly and asked me how she can help me, I explained to her that I need to send my phone in for repairs. She the said to me that I must go to counter nine after she gave me a ticket which was number (114) I think the number was if I remember correctly. As she pointed to me counter nine I realise this was the same person that spoke to the two ladies and told them that there is someone at the door. He knew about me in the door and as I was walking to his cubical he stood up and walked into a door at the back of the shop without explaining or try to give me some notification that he is aware of me coming over to him. Then I went to sit down at his desk and waited while there was some Vodacom personnel walking past me in and out the door. At this stage it was only myself and one lady still in the shop and not one of the Vodacom personnel asked if I had been help or not. Just walking in and out the door. After some time which felt very long as I was already been waiting at the door and now waiting at the cubical nine I stood up walked to the front and told the lady that there service stinks! Made we wait at the door and then at the counter while there was only two customers at in the shop. Only when I started to walk out there was one more lady doing an inquiry at the door. I walked out and thought to myself why is the service so poor and walked about 10 meters from the shop and then turn around to ask the same lady that gave me the ticket if she can give me the branch managers number, which she could not do? This made me realise this is only going to make me more upset than I already am and just walked out.

I drove from Springs Mall to Carnival Mall and got there to give in my phone for the same reason. I made and inquiry that if they do take my phone in for repairs if they can supply me with a loan phone because as a RED DEAL customer you can receive a loan phone while your phone is in for repairs. The lady advise me that this is not possible at their branch but I can travel to Lake Side Mall and have my phone checked in there and the do have loan sets. I tried to understand this as the lady was friendly and did not want to upset myself again and travelled to Lake Side Mall

I drove all the way to Lake side and checked in my phone only to get to bigger disappointment where they gave me a little Sumsung phone with no internet only calls. I then asked but why do they advertise that you can get at least close to your phone a loan phone. The answer I got was that if I travel to Midrand then they can give me a android phone? I said to the young man just give me the phone because if I have to travel to Midrand and travel back to where I stay in Spring in a Guest house as I am not from JHB that I will be lost because I use my phone to make use of MAPS and there is no way in hell that I will get back without getting lost as I am not familiar with the roads here in JHB.

So I took the phone and left not happy at all, at least I can understand that I will not get my similar phone (LG G6) as a loan phone but for crying out load at least then a smart phone that can do internet and maps?

So Vodacom your advertising somethings that are not valid and this is what I am not happy with! Taking in consideration three shops later and sitting with a phone that does not have anything except phone call (Sorry it does have radio and a flashlight) WHOW I MUST BE LUCKY!

I would like this matter to be taken seriously and would like to get feedback from Vodacom ASAP as you are advertising something that is not totally true.

You are more then welcome to check my record with Vodacom and I can not even remember how long I have been with Vodacom and on top of it all I am suppose to get special treatment as Red customer? So much for that. Do yourself another favour and check want my account runs up to in one single year and this is the treatment I get for that? Not good at all!

Hope to here from Vodacom sooner than soon

Your sincerely
Nico Nel
[protected]

I purchased a Vodacom Smart Kicka 3 phone on 29/11/ 2017 as my old phone was becoming faulty. I have since had problems receiving and making calls and with sms's. The network signal drops constantly and 3G data won't connect at times. I have tried the sim in several phones and have the same issue with all of them. I have made 3 calls to the Customer Care : 1. Sim was synchronised - problem still exists; 2. advised to do a sim swap - done but problem not resolved; 3. was asked to gather 5 other people's details who have network issues in my area before network coverage could be addressed / boosted? - totally unprofessional advice from consultant ( I am at the end of my pregnancy!) There should be other calls logged already concerning Network Signal decline in our area.

The Vodacom shops have had not much help either and seem to lack the expertise to access the situation. When there are storms in our area it appears to drop our network signal. Even our Vodacom modem will not connect! Very frustrating! I would like Vodacom to boost their Network Signal in our Area.

Its been 3 months after I had issues with my account which I paid long back and received confirmation that I have paid up my account but just a week ago I received email that I owe Vodacom responded with the proof of payment and emails confirmation from Vodacom. it appears that Vodacom has listed my account and am so gatvol with Vodacom as they provide the worst service one can imagine .my contract ended early this year yet am still having issues with this poor customer service from Vodacom.

Vodacom network in Bredasdorp has never been a problem when I work here, but since yesterday afternoon the network is down and gone. I have phoned customer service who first put me through from one person to another and then just sent me through to rating the service without dealing with my problem. I phoned again and the lady said they can't tell me why there's no network anymore. How can my cellphone provider not know what is going on with their network? I'm due for an upgrade at vodacom next week but I'm seriously thinking of changing to a different provider after many years with vodacom.

On 2017-11-21 I went to the Vodacom shop in Bayside Mall Table View. There a lady named Davidene assisted me with my upgrade. I choose to upgrade from my old 1gb contract to the 40gb ( 20 gb day and 20gb nightowl) and a new Wifi Router. I signed the documents and she told me that she will have to order the WiFi but it will be in store on the following day. And the said "upgrade" will be up and running from the 1st of December 2017.
I went back to the said store to collect the new device, and to submit my updated personel info on 2017-11-24. I received the device and I made the upgrade payment of R150.00.
But to my dismay I found that there was no upgrade submitted when I called the call centre on 2017-12-01. I called this lady and asked her what the problem is because the 40gb data plan is not available on my device. She said "Vodacom" cancelled it. But she will sort it out. She phoned me again and asked me to send a picture of "the numbers on the side of the box" to her personel cellphone number. That is when I realized she is the one lying and the person responsible for this "no data" situation. She and the store did not have the IMEI number of my new device!
On 2017-12-03 I phoned the call centre again. A guy named Sello told me that there were no documents submitted for the upgrade.
Still with no data I phoned this lady on Monday 2017-12-04. And I told her she is the reason for this "fake transaction" and she is cause of financial losses on my side. She made another promise that her "ghost" manager will "emergency load" 15gig day and 15 gig night on my account at midnight on 2017-12-05. Wow ... emergency load at midnight.
On 2017-12-05 there were still no data available and no contact from this so called store manager.
On 2017-12-06 I phoned the call centre (I dont know why this service is even offered because they only add to the irritation) just to be informed that "documents" were submitted on the 5th of December and I will only have data from 1 January 2018.

I hope you are going to sort this out. Corrupt, scamming people working in your stores is surely going to result in civil and criminal charges

Please, feel free to contact me.

I almost cannot believe the consistent bad service at this particular Vodacom outlet. The Glen must provide the worst service to their customers.

The most recent event, happened just last week Sunday, as I accompanied my parents to the vodacom store to perform an upgrade. We arrived there at approx 4:20, with the closing time of that particular vodacom being at 5pm. For starters, the consultant began to rush us, stating that we needed to pick a phone as soon as possible because their systems were going to shut down any minute. She kept repeating this fact throughout. I fail to understand how the systems shut down before closing time.

Secondly, this particular vodacom never has stock of any kind of phone. Every phone we asked her about, she said they were out of stock. Finally, we chose to settle on the Samsung A7, and alas, we're told that again there was no stock, but that there would be stock this week (approximately 4 days from the Sunday we were there). She took our contact details, to let us know when the phone would be available, but in a haste and she was clearly in a rush to get home. Today we are contacted by the same woman, to be notified that the phone is not in stock and that we should choose another. What I fail to comprehend is that the phones in our selection were the phones being advertised in the book available with all the deals. How is it possible that they are never able to cater to clients. As clients of vodacom for more than 10 years, it seems like a disappointment Everytime one chooses to upgrade a phone. We are strongly considering changing the service provider, becuase it clearly shows that customer service does not seem to be a priority, at least not at this particular store

I was passing by vodacom store where my eyes was caught by one eye IPhone that goes with a speaker, I was deceived to go into contract because I wanted that speaker, surprisingly when the phone comes it was without that speaker but the consultant promised to call me as soon as the speaker arrived, I waited in vain there was no call then I visited the store still there was no speaker, 2 months past and still waiting in vain and my question is why a company of vodacom's reputation deceive me in going into the contract knowing very well that they don't have those speakers in their possession.

If there is no speakers at all then the installment must be reduced because I am already being cheated for 2 months because I am not enjoying my full package.

I am very upset because I trusted the brand not knowing that I am dealing with mafias that will bind me into the contract enriching themselves with my hard earned money.

On 15 June 2017 a fraudulent contract was issued by Vodacom Business Unit on my account. ( Associated number [protected]) I have reported it in August and subsequently phoned call centre 4 times. One personal visit to Vodacom World also meant time wasted. I submitted affidavit and received email that fraud was detected.

Today is 5 December 2017 and Vodacom are still billing me for this contract and also have not returned the fees collected for this contract. The amount will be R420.17 x 6 = 2521.02 Plus Vat overcharged = R2873.96. The company can only be reached by phone. They do not have an email channel. This is really poor service.

Hi there.

I would like to complain about Vodacom's devious business practice of having once-off data expire within a month, but then having the monthly data subscription deplete first before the once-off data can be used.

Actual example:
I have a 5 GB monthly data subscription with Vodacom. This data was depleted on about 20 Nov 2017.

I then bought 2 GB of once-off data. At the end of November, about 819 MB was left of this 2 GB data.

This data expires on 20 December, but now Vodacom automatically uses my new 5 GB monthly allocation for December first. This means that I would have to use my full new allocation (which supposedly carries over to January if any is left), before I can then use the once-off data that I bought. But the once-off data expires on 20 December, so I would then have to buy even more data.

Yes, I can buy smaller amounts of once-off data and try to use it all up exactly on the last day of the month, but the less you buy, the more expensive the data!

I can't wait for ICASA to enforce longer expiry dates on data, since Vodacom has the system rigged to extort maximum money from people.

Once again, I am very disturbed by what vodacom has done to me. This is the second time it does this.in 2015, they let someone open a phone contract under my name without my authorisation or relevant checks, signatures or proof documents. How I found out about this is on 23/03/2015 I woke up to a sms from my bank saying that vodacom debited my account. When I called vodacom they said I opened an account on 19/03/2015. I said this was false and demanded them to give me proof. They said I needed to go to the police. I went and got an affidavit then faxed it to them as per their instructions. Fast forward to two years (On 30 nov 2017), I went to apply for a home loan but, I was declined and told that I must first settle my vodacom account and get a paid-up letter. I went to vodacom and demanded an answer as I do not have any account with them. They acknowledged this error and I was told that a supervisor would call me and I was going to be sent a letter. I have still not received any calls. I called them and I was told that I would be sent a letter in 24 to 48 hours. I called today to follow up and now I am told that I will receive the padi-up letter next week tuesday. This is really wrong. First they mess with my credit record and now I must wait for a letter for days instead of them just sending it to me so that my record can be cleared. This was sorted out in 2015. Why does vodacom do this again 2 years later? Is it right that they just mess with people's lives like this? I think I want to report them to the national consumer commission because this is not right. I have never owed them but, they just submit false information to credit scorers about people.

I have been in contact with vodacom for the past 5 days and they keep saying they will send me a letter within 48 hours to confirm that they have corrected this error and that I don't owe them however, still no assistance. Now I am unable to apply for credit as I have been told that vodacom has listed me.

we were desparately trying to retrieve a cell number which was used by PJ Bredenkamp (cell [protected]). His son Keith Bredenkamp +31 6 [protected]
visited Vodacom Woodlands branch in August 2017 to make the necessary arrangements & was assisted by Jacques. When the phone was ready for delivery to Keith, Jacques mistakenly had the cell no incorrect. Instead of 5511 (last 4 digits) Jacques had the number as 5577. Needless to say all doc's had to be cancelled & started a fresh. Keith was on his way to Holland on 21 August 2017 & was promised by Jacques that all would be taken care of & Madelene Badenhorst ([protected]) would be notified concerning collection on Keith's behalf. Since that date in August we have had no joy with this transaction. When phoned Jacques is never available & never gets back to Madelene Badenhorst no matter who she speaks to & with empty promises from all who answer on Jacques's behalf.

I have had problems on my contract (account number: Account number:[protected]) from the 20 September 2017 starting with an online upgrade, not receiving the device. TO get the online upgrade cancelled so that I can get the device in store took up and till 23 October 2017. The first time the account was suspended I thought it was because of the upgrade.
First time dialled for a suspended account:
28 October, 30 October, 1 November, 16 November (in store and dialling call centre), 18 November, 25 November (in store and call centre), 27 November, 28 November, 29 November @ 06:56 again at 16:20, 30 November, 3 December, 4 December @ 06:37 and 15:37, 5 December. The contract is being suspended every evening between 9pm and 1 am in the morning. The account is not in arrears, it's not a network problem, also not a device problem, this is more than 5 weeks with still no resolution. I am paying over a R1000 per month for a service that I am not receiving. I keep on logging service requests that's being closed with no resolution, I am at the point where I phone the call centre twice a day. I want this upgrade cancelled. This is not only wasting my time to get the line activated every day but also interfering with the daily operations of running a business

Customer was contacted on Friday the 24th of November 2017 and offered an upgrade with Vodacom as the current contract is due for an upgrade. An email was received on the 24th to confirm that the order was placed successfully. Order Number: VODACOMONLIN-[protected].

No one from Vodacom has been in touch with the customer to confirm delivery, after numerous follow ups an email was received by Kennedy that he tried to deliver 3 times, however at no point was the customer contacted to notify him of the problem and the delivery address is available from 09h00 - 19h00 which makes it hard to believe that there was any attempt to deliver. There was no response on the email or query and no contact details.

When trying to contact Customer Service they are unable to assist and direct you to online whom also can't assist and directs you to admin who requires an email for the device to be dispatched. The request was sent on the 1st and there has still not been any response or assistance from Vodacom. Tracking number: K0506242.
You wait for over 30min's on the line for someone to assist with a severe lack in customer service and assistance, and nothing being resolved after a very long and frustrating call. The rudeness and lack in assistance or taking any responsibility is appalling.

In store can't assist either as the phone was ordered on line and the status says ordered. The customer has no indication on when the mobile device is going to be delivered and when checking online it states out of stock?

I am finding it very difficult to understand how you have a Customer Service number and team but no one is willing to assist and nothing gets resolved.

This has been a daily battle for over a week now.

I am aware that it is your policy in terms and agreements to take our minutes but im writing to request that you review this policy... Please as I believe its not truely how it should be done fairly...
If I get 800 minutes for example in november but only use 200 then 600 carry over to december so then I get 800 plus 600 for december but when I only use 300 I then only get the 500 from december in january why do you take my carried over minutes from november.
I do believe we pay for our minutes and that we should be allowed to keep all the minutes we pay for.
Perhaps you can tell me why you take the minutes away instead of letting us keep the minutes we pay for?
If I pay for 800 minutes for 24 months its 19200 minutes that I pay for... Why do you take any of those minutes... Im sure all your vodacom customers would agree that this is not what we really paying for if you take the minutes after 60 days? Some feedback in regard to why this is your policy would be greatly appreciated

I was at Vodacom Ermelo shop on 21 November 2017 I signed for a Black Friday special on 20 Gig anytime data with a Wi Fi Router for R249-00 per month x 24 months. I still have not received anything. The excuse now is that the price advertised was wrong and that it is R 449-00 per month x 24 months. I am being treated unfair as a customer and I demand that something be done. I am not starting to regret changing from Cell C to Vodacom