Vodacom / high data billing november 2016 not resolved despite of numerous calls and e-mail to vodacom

Kempton Park, ZA

I have received a bill from Vodacom for usage during October 2016 for oer R5000. I have a data contract for 5 Gig (cell number [protected]) which I hardly use and during October I have only used it once to book seat for a flight from East London which can never have used more than 5 gig data. I only use the data bundle with a 3g router which is only for emergencies because I do have a DSL line for home use. Phoned Vodacom on 21 Nov 2016 and they have promis to phone back on 23 Nov which never happened an I have to phone again. They promised to look into the issue and send sms that the issue has been escalated to support specialist with reference 1-[protected]. Not receiving any further feedback again phone Vodacom on 29 Nov 2016, holding on for 40 min and again only get a reply and sms that it has been escalated to support specialist., new ref 1-[protected] and a promise of feedback on 1 Dec 2016. The problem is with the incorrect billing an incorrect debit order is now going to be debited to my account tonight and I have to battle yet again to get it refunded.
This is the worst service which I have ever received from Vodacom. The customer care line is one of worst lines to log a complaint and is now the only way of dealing with Vodacom, very quick to bill the customer but taking their time to resolve problems. I am not the only customer complaining for incorrect billing in November - some reported pon Hellopeter and others on News24.Mobile & Cell Phones

Nov 29, 2016

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