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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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1:14 pm EDT

Vodacom redeeming talking points

Good evening in last week i was at my local vodashop in kuruman town to redeem my talking points for a cell phone but i only got poor service and the just tell me to come the next day and it happened for 3 day's and i was just waiting there but they could not help me cause they don't have proper training and they were asking each other if someone knew what to do but there i was just sitting for more then 30 minutes and they couldn't help me and ive already lost alot of talking points without notification from vodacom

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7:12 am EDT
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Vodacom vodacom vosloorus failed to assist me smoothly/action on my lost phone

My name is Nzaliseko Nongwadi

ID [protected]
Cell number [protected]
Contract number [protected]

Physical Address 13105 Ivory Park, Jikeleza Street
Midrand
1685
Email [protected]@gmail.com
Work mail [protected]@bcr.co.za

I once ordered a Hawaii Y3 on contract and signed for it on the order form it was in October 2017. Therefor upon delivering date as per agreement I got a call from Vodacom Vosloorus Shop spoke to a lady. She advised that Hawaii Y3 is not on stock but will order it for me and within 2days I will get my package. Got another call from her that she mistakenly ordered a Nokia N3 instead and I agreed on that as well even thou it was more expensive than the Y3. She also advised that I sign up for insurance

A guy called Tshepo delivered the phone for me on the 30th of October 2017 all documents was present and I signed including insurance option.
On the 11th November 2018 I forgot my phone in a taxi from work, never found it from there. I reported the incident at Vodacom for blacklisting and got ITC number used it to report my phone at my nearest police station.

As I tried to claim from the Vodacom insurance I was told am not activated on their system. I called the Vodacom Vosloorus Shop explained to them and responded that someone will be sent to me again in-terms of paper work to sign afresh. No one was sent I kept calling and calling days and weeks not getting a speedy assistance. One day I called again and was told to come to the Vodacom Vosloorus Shop to be assisted as my dates on the contract form were not matching. I went to Vodacom Vosloorus Shop on the 24th of March 2018 I then explained again the guy who assisted me with a claim form told me I shouldn't have came to Vosloorus but could have went to my nearest Shop.

He advised that I will get a call from Vodacom claims but nothing till now. On the other hand I think of the past 4months passed by without getting help. Please help and investigate all this cause am still paying for my lost contract phone.

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10:50 am EDT

Vodacom mobile handset

My no. is [protected] My name is Chimanlal Ramduth I am a Vodacom cust. over 25years. In Jan. 2018 I upgraded from a G4 to a V30. Ever since the sim swap the phone never worked. No calls were coming, could not hear calls, could not make calls, messaging faulty, receiving messages 2 to 3 hours late, some times the next day. Have been to Gateway Vodacom over ten times to correct the situation. More than 14 hours spent not counting my travelling expenses. The tech department found every fault including the sim card, the network, intermittent faults whatever that means. On many occasions I told the technicians it is the phone itself. Finally at my request I asked to use my old handset. Ever since I have no problems, no network problems, no message problems. My V30 was sent for evaluation and repairs. Today is 17 days and I have not been contacted yet. I am disappointed, frustrated after being a loyal vodacom customer. What do I do, where do I go, who do I speak to, please dont send me to another department for I have tried many already. please give me a new handset. I have spoken to diferent and I personally think that Vodacom must provide us with an iterim phone while they are fixing factory faults or bad customer care or bad technicians. I am currently paying for something that I do not have religiously every month. Rev. C. Ramduth Have a good day / night. Hope with much doubt to hear from you soon, with serious doubtful anticipation. enjoy

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3:01 am EDT

Vodacom data and air missing

Vodacom went from the best service provider to the worst in a years time. Customer services has got no idea of whats going on its like talking to a parrot when one calls customer services you can phone them with the same problem data/air that goes missing speaking to a diffrent consultant each time getting the same awnser word by word how de hell does that work does every client that misses airtime have the same problem [censor]! In two months time air went missing plus data and not once did I get refunded the correct amount always less? And got to wait hours some times days to get refunded less than what was stollen! And the bad attitude when one phone or when they phone to fund out if we received moneys ext back and one says no... Really once of is still ok but every flippen week same problem same awnser and less pay back. Iam sick and tired and thinking about it to leaving vodacom. They need educated people to work with custemors not trained parrots

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11:51 pm EDT
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Vodacom false advertising

You know Vodacom must be one of the worst service providers ever, I recently ordered a Huawei P Smart online and on the website it showed that the deal was a combo deal Huawei P Smart black and a smart watch but upon delivery I saw that they didn't include the smart watch... What needs to happen now? Im realy getting tired of complaining on this website about Vodacom, can you please treat your customers with respect, see attached screenshot, even on the confirmation screen it showed that the free smart watch was added and even lastweek I called in and spoke to a lot of consultants from the upgrades department and even your retentions they saw the deal online and the only problem they had was that they do not have the smart watches? Please correct this

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3:57 am EDT

Vodacom not doing what they were supposed to do

23 Feb 2018 - Job Card Number [protected]

My phone screen was broken so I took it in for repairs, on the 6th of March 2018 I received an SMS saying my phone is ready for collection I collect my phone on the 7th when I switch my phone on all of my personal stuff was gone my phone was swiped clean so I phoned on the 7th as well to find out what has happenуd to my stuff, the guy who has answered the phone said that the guy who has worked on my phone was on leave but they will phone me back on the 20th of March no call was made to me so on the 23rd of March I phoned again and Edward said that I should bring my phone in they will sort me out now I am having more problems with the phone it keeps going off and on the phone is useless now and I am highly upset I demand all of my contacts photos apps passwords and account numbers back asap

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2:17 am EDT
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Vodacom airtime

I Ntombekhaya Sonia Majola [protected], would like to make a complaint that everytime when I check my airtime in the morning, my airtime is gone! Last night I had R11.56 and when I check my airtime this morming its only R4.15. This has been happening for about 2 weeks now and I would like the company to refund me my airtime as I am thinking of leaving Vodacom for good.
Hope my complaint will be attended to soon

Thank you

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1:28 am EDT
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Vodacom they have debited my account after cancellation of my account

I have settled my account before the 27th of February and the shop send my document to cancellation department however they were told that I need to call cancellation dept as a customer of which I did call them on the 27th only to find that on the 1st of march they loaded airtime and I called again same day for them to reverse airtime which they did, to my surprise they have just debited my account R373.00 and now I furken busy calling for my refund, I have been with Vodacom for more than 10years but this time they have pissed me off and I need my refund orelse I'm going to take them very far.

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7:58 am EDT
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Vodacom unethical behaviour

I would like to complain about your Southdale Vodashop I bought a Smart Kika ph from the store it did not work properly'I took it back to them they told me to go to the repair factory in Alberton. I said why must I take it I am a pensioner & don't have the means to go there. They told me that if they sent it in & if it gets stolen its not their problem they will not refund. So I asked them to give me the name of the Manager & they said they are not allowed to give it to me. I then contacted your call centre & they said they cant help me
its a franchise store & gave me an email address [protected]@gmail.com to
complain I sent about 3 emails still no response. I am very frustrated & now think I should put it in all the newspapers. it is difficult to explain everything on email I need somebody to contact me in connection with this matter

my no is [protected] or [protected]

I hope & pray that you will be able to assist me in this matter

regards

R A Rayman

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9:11 am EDT

Vodacom i'm complaining about misconduct

I took out another contract on vodacom, but I did explain to the person helping me that im not going to use the sim, so I would like to know if I could transfer the airtime, and she said yes.

So now I phoned vodacom just to find out that its not possible.

And her response was just 'sorry'

How on earth does it work?

So now im going to lose r450 of airtime and all that vodacom says is 'sorry'?

Im really not happy about this!

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7:15 am EDT

Vodacom unethical behaviour

Vodacom cellular provider cancelled a telephone contract without informing the client thereof and put the client back on a lower package without the clients consent, this is unacceptable. The data & sms bundles were also lost when the client upgraded his cellphone contract with Vodacom end of February 2018. Since then the has been calls logged to Vodacom's customer care line, without any feedback from Vodacom.
The client want to the stolen data and sms's to be credited back onto his account, and he wants the package back that they were promised and signed paperwork for. This is a breach of contract on Vodacom's side which they will need to rectify immediately as I am sure it affects thousands of customers.
The client can be contacted on [protected].

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4:59 am EDT

Vodacom you are handing out my mobile number to all and sundry - stop it otherwise face legal action!

Oudtshoorn, 22nd March 2018

Vodacom South Africa

Please desist from making my mobile number available to the advertising fraternity who believe its OK to abuse my rights to privacy and the security at all hours of the day with their mindless sales pitches on my contract number with your Company.

YOU DO NOT HAVE MY PERMISSION!

It is an outrage that even with the POPI Laws soon to be promulgated, that this invasive practice of unsolicited crap and computer voice calls, sms's and the like bombard me and I am sure your other clients who have not given you or your other "mass-marketers" permission to do.

Is their any way these spam calls and sms's etc can be blocked from your side on my number or should I go elsewhere for my mobile service?

Please advise in writing to [protected]@gmail.com

PS Please ask your corporate staff to stop hiding - every Vodacom number goes back to your annoying customer service loop after an interminable wait and then they know nothing!

Thank you

Robert Keene
Vodacom customer since mobile phones first came to South Africa

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7:52 am EDT
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Vodacom insurance claim

M cell number is [protected]
I submitted a claim for my broken Nokia cell phone insured for R10000 with Cellsure.
My insurance was cancelled without my permision nor even notification. For my claim to be considered i had to pay R902. The claim was approved for R7500 instead of R10000.
I asked the permision to use that R7500 in my account to buy a Lenovo Laptop marketed by Vodashop for R10700 and to it up with a payment of R3200. The reasom why is because my son has given me his Samsum Note 8 after upgrading his phone and my laptop is broken.

I need your intervention in this regard: That i be allowed to use the credit of R7500 from my insurance to but the new Leptop from Vodashop.

Regards
Shadrack Lenong
Cell: [protected]
Email: shadrack.[protected]@sanlam4u.oc.za or @gmail.com

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2:08 pm EDT
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Vodacom help listing additional number on my vodacom app

Today I went into the Cavendish Vodacom branch in Cape Town to ask for help to load an additional number on the My Vodacom App I was told by an arrogant assistant that I would have to pay but today he would do me a favour - That kind of service and attitude is enough to make me switch to MTN What a miserable and lazy person to have as a payed employee ruining your reputation and business.

Regards
D Broadway
[protected]

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1:41 pm EDT

Vodacom poor customer service at vodashop with sales assistant

I Entered the Vodashop at the Weskus Mall in Vredenburg on Sunday the 18 of March at about 15:20, after obtaining my service ticket number I was called by the assistant. Upon getting to her she did not greet, or ask whether she could be of help to me, she replied in a harsh tone "What is your problem" i was pretty taken back by her behavior and was shocked in the manner of her approach. I then said to her that I am the customer here and that she is carrying out a service to me, she then replied to me in an arrogant manner that she is sick, she then handed over all her admin work to a young lady by the name of Chane who carried out her duties in a professional and efficient way, we then observed while she assisted other customers in a smiling and chatty manner. This person had the name of Christelle on her semi hidden nametag. This entire incident has left me in dismay at the service of Vodacom after being a loyal customer for over 20 years, and request that this matter be investigated and resolved as this tarnishes the image of a world leading service provider by certain individuals who require to be schooled in customer service and being able to be consistant in their daily function when dealing with the public.
G. Chellan [protected]

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3:54 am EDT

Vodacom blacklisted phone

I called vodacom on Wed 14/3/2018 from my buss mobile [protected] to block a phone [protected]. I informed the consultant that i need to block the phone temporarily due to me not finding my phone. I specifically asked whether i called unblock it once i found it and she said i could just call 111 to unblock and the will transfer me to the individual dept to unblock. When i called back after finding my phone they request d docs, affidavits etc etc. i requested that they listen to my voice recording. They were gonna call me back in 3 hours. No call received yet. I need my phone unblocked as promised on the call!
Lizelle0828276601

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12:21 pm EDT

Vodacom fraudulent upgrade and fraudulent new contract

Somebody fraudulently upgraded my sate conteact and then took out a new contract at Makro in Crown Mines. This was 2 months ago. Up to now, Vodacom has done nothing. My account is over R2000 in arrears. I have contacted their client services department but they are clueless, even though I have submitted the documents they requested. I am running around trying to resolve the issue.

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4:19 am EDT
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Vodacom poor service

I entered into a contract with Vodacom around September 2016 and the contract was supposed to run until the end of September 2018. My challenge is with the number that they gave me when getting a contract. The number [protected]) was recycled. The contacts of the previous owner kept on bothering me of his/her whereabouts. I had to deal also with messages everyday that were his/hers. I went to lodge a complaint to Vodacom last year around September and they promised to block the previous owners' contact which I hope they did even though they did not provide me with feedback. I assumed they did because the contacts of the previous owner where now calling with different numbers looking for him/her. Its a he, oh yes, he was apparently a business man, so you would imagine me dealing with his contacts. It was a tedious exercise for me. So the numbers kept on coming even after contacting Vodacom about the matter until last year, December 19, 2017 where I heard enough of this problem. I wanted to give my friend my new number [protected]), he was with me at that time. He gave me his and I just buzzed him and said you will save the number. What then surprised me and anger me, was seeing the name of the previous owner appearing on the screen of my friend's phone. That was when I now decided that I should call it a day with Vodacom. I have been to Matlosana Mall Vodacom outlet many a times regarding the matter, but it is still unresolved. They are having all the ref numbers for all complaints lodged as well as the letter of the cancellation. I recalled a payment for December 2017 and to me I do not owe Vodacom anything and it is Vodacom that in fact owes me. I stopped using the number last year December 19, 2017.

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9:06 am EDT

Vodacom poor service: business contracts and wrong devices

Morning

Ref no: [protected]
Account no: B0372290

I am so disappointed in Vodacom.

Our company decided to open a business contract with Vodacom for a Router + 5 Gig Data.

On 1 Feb 2018 I completed all documentation and e-mailed it to the Vodacom Business Division. This was approved on the 2nd of February and we informed them that we wanted the following device: R226-Z Router + 5 GB (24 Month Data Plan).

5 Feb 2018: We received a device, but not what we ordered but a R216 model.

6 Feb 2018: I phoned Roshelle to inform her that we received the wrong device and she told me that it is exactly the same specs, only the model numbers that are different. (According to the internet the specs are surely not the same).

12 Feb 2018 (08:36): As we could not get the device to work I phoned Roshelle and she said that the SIM needs to be activated. On request, I -mailed her the SIM card number.

13 Feb 2018: As I received no response from Vodacom, I emailed Roshelle again to please confirm if the SIM CARD has been activated.

13 Feb 2018 (08:38): Got an email indicated that she will drop me an e-mail once its done.

14 Feb 2018 (13:40): Yet no indication that its been done and I e-mailed her again.

14 Feb 2018 (15:56): Still no reply so I e-mailed Roshelle once again requesting feedback.

16 Feb 2018 10:08): After phone calls to Vodacom (almost an hour of being transferred from one department to another ending with Refilwe who now said she will activate the SIM card).

I e-mailed Roschelle again expressing my disappointment. At this stage my director was sitting at a Vodacom Shop in Pretoria trying to sort it out but they could not find anything on the Ref number (Ref [protected]).

An so the list of e-mails and phone calls goes on.

2o Feb 2018: We decided to cancel the contract. Vodacom requested us to write a cancellation letter. All documentation was e-mailed to Roshelle Packrisamy and [protected]@bytes.co.za. In this letter the address was stated for them to arrange courier pick-up of the device.

21 Feb 2018: I visited our local Vodacom Store and asked them to please assist in opening a business contract. As the device was not yet collected the system would not let them continue to approve the new contract or do a dealer swop. Phonecalls later and still the same problem.

6 March 2018: The device was still net collected and e-mailed again

7 March 2018: E-mailed Roschelle to please arrange pick-up

More e-mails followed.

The device was collected on 12 March.

Back at the Vodacom Shop the same problem persisted. They phoned Vodacom speaking to one person and being transferred to someone else and back again. According to Roschelle the old contract has been cancelled but according to someone else it's waiting approval.

After Weeks, Days and Hours I took the documentation and left the shop.

This was surely the worst service from Vodacom. I have no words but the poor service deliver I have received. The agents at all the help numbers only knows how to pass the problem on to the next agent.

Corne

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1:02 pm EDT

Vodacom cell phone

I have a cell phone account with Vodacom. I noticed an unusual deduction from my bank account and upon inquiring Vodacom confirmed that a new line was activated. It turned out that Vodacom allowed a new line to be added to my account fraudulently. I immediately sent an official complaint to the Vodacom Fraud department complaining on 01/03/2918.

It is now two weeks and Vodacom have not acted at all apart from their acknowledgement of receipt of the complaint. This acknowledgement has no contact details and clearly states that customer care will not be able to assist, the only numbers available from the Vodacom website is customer care.

So the complaint go into a black hole and Vodacom simply continue to demand payment for the fraudulent line.

It does not make any sense how one can add a new number and device to anyone's accounts at a Vodacom shop while when you call in Vodacom asks all kinds of security questions before they assist with a query, though they will not assist with the fraud query.

As consumer you have absolutely no recourse, vodacom simply allows the fraud and continues to demand payment from you for the fraudulent number and device.

This is not the first incident, a few years back vodacom allowed a copy of my Identity document to be defrauded where vodacom allowed someone else to falsify my identity document and put their picture on my identity document and take out a new contract on my name. The case was properly reported and it was reported to the Police. Until today vodacom have nit yet reported the outcome if their investigation and actions taken.

As consumer I am held at ransom by a multi billion company - what can I do?

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Phone numbers

+27 82 111 +27 821 904 More phone numbers

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vodacom.co.za

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