Vodacom
reviews and complaints

I'm really annoyed with the service I get with Vodacom. On 21 September I migrated my contract to another plan ( Smart more data 6Gig plan) that is more for my day to day use. On Saturday 30 September the migration process was suppose to kick in but that didnt happen. So Vodacom then decided to change my plan to a Topup Collection on there own... How do you like that? So from Saturday 30 September we tried to call the call centre and then they just log a call and do not get back to you. On Wednesday 4 October we then went in store to figure out what is going on. The consultant who then helped told us that it will be fixed in the morning (5 October 2017) YEAH RIGHT! Still cannot phone, no data, receive phone calls but from Unknown numbers... etc... etc... etc...! Vodacom doesnt even have answer on why did this happen like it did? Nice Vodacom!

Please train your call centre staff. You spend millions on advertising, send numerous reminders to upgrade via the call centre, then staff your centre with totally incompetent staff. Took from the 27th of September until today 4th October to complete an upgrade. They haven't a clue what happens in terms of terminating one contract commencing another from a billing perspective.

Please train your staff to advise customers that you do have the option of calling 1 hour before delivery so that they are available to sign for the hand-set. Not saying...be on stand by at the address for 3 - 7 days with no other option.

About two months ago a telesales rep for Vodacom phoned me, repeated my account info to me, then shared the following, Vodacom is going through their contract holder's contracts, monitoring who uses what, I got the offer of lesser sms'es, more call time, more data for R40 extra a month, if I want to cancel the offer I can phone anytime between 1 - 15 th of the next month, then she mentioned that I have two tablets also, yes, the paying tariff will be halved, now, I received my August invoice, I don't see the migration added, and the worst of all, my tablets have been UPGRADED for R130 each on admin fee, I DID NOT ask for it, not signed for any, I phone Customer Care, struggled for half an hour to resolve the matter, non, I went to our Vanderbijl outlet, all has been clearly explained, I need to phone 082 1958, I did this morning 10/05/2017 @ 10:00, a Simphiwe helped me, he went to investigate, after I requested a cancellation on the upgrades, the phone got disconnected, I phoned back, a lady answered, I asked to talk to Simphiwe again, He was busy, she took my number ... I am STILL WAITING for a call back ... This is the SERVICE we as customers get, and WAY TOO HIGH DATA.

Now I read in the South African newspaper

#DataHasFallen: Vodacom will cut out-of-bundle data prices by 50%
https://www.thesouthafrican.com › News

Let's see if this is true and going to be applied.

I want my refund on the UPGRADES

Thank you

I have never complained, but this is unacceptable. I phoned thrice this morning just to be cut off. I have a-time that I receive, but not using the sim for data, but everyday there's a R2 missing from my a-time. It's not a lot, but after a while I'll have nothing and I didn't even use it. My contract came up for upgrade and I was contacted and advised I can get 2g data and a tablet for R119p.m and my current contract will be cancelled but I will get a new sim they can't change my current sim. Not only has my contract not been cancelled. I'm being billed R600 for two contracts. This is daylight robbery!

I applied for an upgrade at the beginning of September but was advised that my upgrade will only start at 1 October. I have received my Samsing S8 and patiently waited for upgrade to be activated. 1 October came and I still had not been upgrade to my new S red package. I called the customer service enquiring about my upgraded package and had been informed I should wait 48 hours for the new package to be activated on my cell [protected]. After the call to Customer Service my cell number had been deactivated from the network. I have numerous call to Customer Services, Back Office Staff, Supervisors and Managers and no one has managed to help me. At this stage I like cancelling the contact as I am not receiving the benefits. This is the worst service I have ever recieved and to think I have five contracts with Vodacom. Brendon Vogel. [protected]

Vodacom is the worst network ever.I've never really had this kind of problem with other networks.I applied for the cellphone contract was told that I'll received a confirmation call I've been waiting for that damn call since two weeks back the worst thing is I was told it has approved but nothing has happened.. What kind of service do you offer..I wonder why never really like vodacom ..Mtn is still the best I'd rather go for it instead

I have been struggling to upgrade 2 premium business numbers for weeks since 22 August.

Vodacom took so long to advise on usage on an account that pricing has now changed.

When I tried to upgrade/order there is no assistance, I get asked to supply an official quotation which I never received ... when I call in a quote cant be produced due to system issues, the pricing isnt on the system/has changed. No managers to talk to! What sort of PREMIUM service is that?

Good Day

Kindly attaché company letterhead on your request with the quotation you like to upgrade to so we can action asap.

Kind regards
Sipho

-----Original Message-----
From: Carrie Knight
Sent: Tue Oct 3 08:46:03 GMT+0200 2017
To: 'Tohann Wharren' [protected]@vodacom.co.za
Cc: 'Priya Francis' 'Irwin Phukuile'
Subject: Vodacom Urgent UPGRADE

Hi Tohan,

We would like to upgrade the below numbers:

[protected] to be upgraded to Smart M+@ R469 subs per month

[protected] to be upgraded to Smart L+ @ R699 subs per month

With these packages we require the Samsung S8 Plus at the below pricing.

samsung galaxy s8 plus 64gb midnight black + 10gb data x 1 - (c)+ samsung
galaxy j5 prime gold+ top dog voucher @ r7709 cash (once-off) on smart m +

And one on the Smart L+ package the price I have is once off R6709

Please advise how we go about paying the once off fee and what we need to
supply to get these phones upgraded.

Kind Regards,

Carrie Knight

Key Accounts

Carrie Knight | e: [protected]@repwise.co.za
| c: [protected] | t:[protected] | support: [protected]

From: Tohann Wharren [mailto:tohan.[protected]@macrocomm.co.za]
Sent: Friday, 29 September 2017 8:56 AM
To: [protected]@vodacom.co.za
Cc: Carrie Knight ; Jeanne Meyerowitz
; Irwin Phukuile ; Priya Francis

Subject: Re: A2-6GYW-FGTTL RE: RE: RE: Re: Vodacom assistance

Good day Patrick,

Kindly supply deal sheets for the below deals that are still available, the
pricing on my side is different, as deals have changed on the 7th September
2017 to my knowledge

samsung galaxy s8 plus 64gb maple gold + 10gb data x 1 - (c)+ samsung galaxy
j5 prime gold+ top dog voucher @ r7709 cash (once-off) on smart m +
(promof110)

samsung galaxy s8 64gb maple gold + 10gb data x 1 - (c) + samsung galaxy j5
prime black + top dog voucher @ r849 pm (r530 finance + r319 reduced sub) on
smart m + (promof110)

samsung galaxy s8 64gb maple gold + 10gb data x 1 - (c)+ samsung galaxy j5
prime gold+ top dog voucher @ r4109 cash (once-off) on smart m +
samsung galaxy s8 64gb maple gold + 10gb data x 1 - (c) + samsung galaxy j5
prime gold + top dog voucher @ r769 pm (r450 finance + r319 reduced sub) on
smart m +

Your assistance is highly appreciated

Kind Regards

Tohann Wharren

Account Manager: Fixed & Mobile Solutions

m: +[protected] I f: +[protected] e:
tohan.[protected]@macrocomm.co.za

20 Morris Street East, Woodmead, Johannesburg, 2191

www.macrocomm.co.za

A level 1 woman empowered B-BBEE

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On 15 Sep 2017, at 10:12, wrote:

Good day;

Deals are still valid.

Regards
Patrick

-----Original Message-----
From: Carrie Knight
Sent: Thu Sep 14 16:28:26 GMT+0200 2017
To: [protected]@vodacom.co.za 'Jeanne
Meyerowitz'
Cc: 'Irwin Phukuile' 'Priya Francis'
Subject: RE: A2-6GSD-3CMUP RE: RE: Re: Vodacom assistance

Good day,

Please advise if the below pricing is still valid.

Kind Regards,

Carrie Knight

Key Accounts

Carrie Knight | e: [protected]@repwise.co.za
| c: [protected] | t:[protected] | support: [protected]

From: [protected]@vodacom.co.za [
mailto:[protected]@vodacom.co.za]
Sent: Monday, 04 September 2017 12:16 PM
To: Carrie Knight ; 'Jeanne Meyerowitz'

Cc: 'Irwin Phukuile' ; 'Priya Francis'

Subject: RE: A2-6GSD-3CMUP RE: RE: Re: Vodacom assistance

Good day;

samsung galaxy s8 64gb maple gold + 10gb data x 1 - (c)+ samsung galaxy j5
prime gold+ top dog voucher @ r4109 cash (once-off) on smart m +
samsung galaxy s8 64gb maple gold + 10gb data x 1 - (c) + samsung galaxy j5
prime gold + top dog voucher @ r769 pm (r450 finance + r319 reduced sub) on
smart m +

samsung galaxy s8 plus 64gb midnight black + 10gb data x 1 - (c)+ samsung
galaxy j5 prime gold+ top dog voucher @ r6109 cash (once-off) on smart m +
samsung galaxy s8 plus 64gb midnight black + 10gb data x 1 - (c) + samsung
galaxy j5 prime gold + top dog voucher @ r869 pm (r550 finance + r319
reduced sub) on smart m +

Regards
Patrick

-----Original Message-----
From: Carrie Knight
Sent: Mon Sep 4 09:45:21 GMT+0200 2017
To: [protected]@vodacom.co.za 'Jeanne
Meyerowitz'
Cc: 'Irwin Phukuile' 'Priya Francis'
Subject: RE: A7-UHA7-U4SQ RE: Re: Vodacom assistance

Thank you.

Please also provide pricing if these numbers move to Smart M+

Kind Regards,

Carrie Knight

Key Accounts

Carrie Knight | e: [protected]@repwise.co.za
| c: [protected] | t:[protected] | support: [protected]

From: [protected]@vodacom.co.za
[ mailto:[protected]@vodacom.co.za]
Sent: Monday, 04 September 2017 9:24 AM
To: Carrie Knight ; 'Jeanne Meyerowitz'

Cc: 'Irwin Phukuile' ; 'Priya Francis'

Subject: RE: A7-UHA7-U4SQ RE: Re: Vodacom assistance

Good day;

S8 Plus deals:

[protected]
samsung galaxy s8 plus 64gb maple gold + 10gb data x 1 - (c) + samsung
galaxy j5 prime gold + top dog voucher @ r1068 pm (r369 finance + r699 sub)
on smart l +
samsung galaxy s8 plus 64gb maple gold + 10gb data x 1 - (c)+ samsung galaxy
j5 prime gold+ top dog voucher @ r5109 cash (once-off) on smart l +

[protected]
samsung galaxy s8 plus 64gb midnight black + 2gb data x 3 - (c) + samsung
galaxy j5 prime gold + top dog voucher @ r1099 pm (r400 finance + r699
reduced sub) on red select +

Colour available (Maple Gold, Midnight Black and Orchid Grey)

Regards
Patrick

-----Original Message-----
From: Carrie Knight
Sent: Thu Aug 31 13:21:04 GMT+0200 2017
To: 'Jeanne Meyerowitz'
[protected]@vodacom.co.za

Cc: 'Irwin Phukuile' 'Priya Francis'
Subject: RE: EC-0CXN-11N95V Re: Vodacom assistance

Good day,

I trust you are well.

Please advise as to pricing on the Samsung S8 Plus as well - Same contracts
as below

Kind Regards,

Carrie Knight

Key Accounts

Carrie Knight | e: [protected]@repwise.co.za
| c: [protected] | t:[protected] | support: [protected]

From: Jeanne Meyerowitz [
mailto:[protected]@telcoms.co.za]
Sent: Wednesday, 23 August 2017 4:55 PM
To: [protected]@vodacom.co.za
Cc: Carrie Knight ; Irwin Phukuile

Subject: EC-0CXN-11N95V Re: Vodacom assistance

Good Day Patrick.

Thank you for the feedback.

Please can someone urgently contact the client as they were told your
department cannot assist as there is an account manager on the account.

On 23 Aug 2017, at 16:43,
[protected]@vodacom.co.za

wrote:

Good day;

Below are the two deals for the two upgrades, kindly return the deal chosen
on a company letterhead authorizing the upgrade.

[protected]
samsung galaxy s8 64gb midnight black + 10gb data x 1 - (c) + samsung galaxy
j5 prime gold + top dog voucher @ r949 pm (r250 finance + r699 sub) on smart
l +
samsung galaxy s8 64gb maple gold + 10gb data x 1 - (c)+ samsung galaxy j5
prime gold+ top dog voucher @ r3109 cash (once-off) on smart l +

[protected]
samsung galaxy s8 64gb maple gold + 2gb data x 3 - (c) + samsung galaxy j5
prime gold + top dog voucher @ r999 pm (r300 finance + r699 reduced sub) on
red select + (promof110)
colour available (maple gold, midnight black and orchid grey)

New tariff plans do not have standard discounts. Our call centre number is
0821903.

Regards
Patrick

-----Original Message-----
From: Jeanne Meyerowitz
Sent: Wed Aug 23 06:14:39 GMT+0200 2017
To: Carrie Knight
Cc: Irwin Phukuile [protected]@vodacom.co.za
Priya

Francis
Subject: Re: Vodacom assistance

Good Morning,

Hope you are well.

Please note that I am not able to process any upgrades on Platinum as per
Vodacom policies and procedures.
Please contact our Platinum Helpdesk on 0821905, an operator will be able to
assist.

Platinum Benefits:

The general benefits include:

Priority routing to PSD call centre
Telephonic personal assistance
Voicemail storage for 1 month

Apologies for the inconvenience caused.

On 22 Aug 2017, at 10:57, Carrie Knight wrote:

> Good day All,
>
> Please assist with the below.
>
> We would like to get the Samsung S8 on the below numbers (currently on the
platinum option). Before proceeding please advise on all costs involved.
>
> Orderwise, account number: NA125819
> [protected] current Smart XL (less) 8% discount
> [protected] current package Red Advantage (less) 8% discount
>
> Kindly also provide the benefits of being on the Platinum option.
>
> Kind Regards,
>
> Carrie Knight
> Key Accounts
>
> Carrie Knight | e: [protected]@repwise.co.za |
c: [protected] | t:[protected] | support: [protected]

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never ever have I been so annoyed with vodacom. they phone me constantly to try to sell me data bundles, new packages etc. well this is why I will not be renewing my vodacom contracts with them.in June 2017 I had problems with my phone and took it to the vodacom branch whom sent me to the technical division for repairs. it was away for a week and I had to leave for the u. k.in a couple of days. I asked them if they could lend me a phone or upgrade my phone as one of our phones on two business contacts was due in july. I explained although I had a week to go till july I would not be here in july and the loan pocket phone they lent me was not suitable for me to take with. nevertheless I got my phone back and was told it was a software problem and if it gave problems again to please bring it back. I asked if they could upgrade 1 week earlier as I was going abroad and was told they donot upgrade early. I pleaded with them and asked if I brought my plane ticket in they could not make an exception and still they refused. I could not take the chance of the phone giving me problems and I am thousands of miles away from home. my husband was also not happy with the fact that I would be on my own with a phone that may give problems. well off I went and as murphy would have it I had problems and went to the vodacom shop in Woking, uk and they checked it out and told me it was a software problem. This is exactly what I was scared of. they really wanted to help me and offered me a loan phone but I was traveling and was not sure if I would be passing that way before I left in 5 weeks. Vodacom shame on you. please donot phone me wanting to sell me something as I am not interested and even the branch in the uk were shocked to hear that you were not even interested in keeping a client that has been with you for 10+ years safe and happy. Nothing would budge vodacom not even my safety. I will not be renewing our contacts which we pay thousands for each month with you and will definitely be moving to another service provider. I just feel sorry for the call centre staff that tries to encourage us to buy products from vodacom as they are really trying their best. I am a 58 year old woman whom has bought a phone not as a decoration or to play games but to enable me to call for help when I need it or to be able to contact my family. I think vodacom needs to re evaluate their service and to place their customers first and not the company.

I took my 76 year old mother to Vodacom 4 u in Greenstone 27th of September 2017 to do a upgrade on her phone,

The branch charged her R 40.00 to transfer 32 contacts to the new phone, the new phone was meant to be active within 2 to 4 hours.

On Friday, 2 days later the phone was still not active, we took the phone to Vodacom Samsung CTR Eastgate and the technician very rudely told us that the sim card had been inserted incorrectly and the Samsung S8 was not worth repairing as this is a sealed unit.
We where told to go back to Greenstone as they would not accept the phone, .

The phone was taken in at Greenstone, its now a week later and we have heard nothing about this, my mother still does not have a phone.

1. The service was shocking,
2. Why suggest a Sumsung 8 if it cannot be repaired?
3. Why charge R 40.00 for a incomplete service?

1) Bad service from rossinni blvd, vanderbijlpark. I went there for help to transfer info from one phone to another and Martin their want to charge me R 85 for transfer because I bought the one set from another branch. I bought many phones at that branch at rossinni blvd and I think they could have help for free.
2) I took out new contract ad Vodacom and account is a mesh. they still charge me for old contract and why didn't they change it to new terms. I am also don't see mb, s that is on billing. No, s involved is [protected] / [protected]. Vodacom phoned me twice but calls was dropped by Vodacom and they didn't bother to phone me back? they over charge me at this moment.

I have upgraded 1 Aug 2018 to the R1 699p.m. package.
Numerous times I have confirmed this with your sales person, Violet at the 4U Store in Kolonnade Store. She confirmed that the S8 is FOR FREE. When I received my invoice, it shows that she has NOT done the contract as discussed and agreed. Despite the fact that I requested to remove the R249 for an 1GB Monthly Recurring data, Vodacom continued to charge it to my monthly invoice.
I have now given up on service from Vodacom as their email option has been taken away all together to “give better service”. They recommended I leave a message on their Call Back option. I am still waiting.

I completed 2 upgrades online in july. Both were promo deals, each came with 2 devices, and a new promo line. Ive been trying to have these sim cards activated since july, we are now in october, and no one is bothered to get this sorted out. Iv been pushed around from department to department and no one is able to assist me. Iv sent through all the required documents as it is a business account, but vodacom business is unable to assist. Iv called vodacom business, online, sales, upgrades, after sales, activations, but to date no one is bothered to follow up or get this sorted. Ive even contacted social media at vodacom, and they to, and not bothered to assist or atleast follow up with me.

Who can this be escalated to? This is pathetic service from vodacom. And to thing its as simple as activating sim cards. Clearly staff are incompetent of doing their jobs.

Get this sorted out immediately! Iv lost my patience!

First upgrade number: [protected]
Second upgrade number: [protected]

I purchased 500mb of data today using my monthly airtime, according to my knowledge the 500mb costs R99, I had R200 airtime and now I have R13, 47 or something in that region, according to my maths R200 minus R99 isn't R13, 47. This isn't the first time that this has happened, and I'm getting really tired of my airtime and data just disappearing without me using any of it. Please provide feedback as well as a solution

Regards

I have two phones on contract for my kids. On 27/09/2017 at 17:57 my son ([protected]) received a call from a Vodacom agent selling a data package. We cannot remember her name. I spoke to her and told her to call back on Friday 29/09/2017 and that I would think about it. She called back on Friday 29/09/2017 at 9:46 am and spoke to my son telling him that I had agreed to the contract and that he must just provide the delivery address. I took the phone and told her no thank you. This is extremely unethical behaviour from Vodacom!

Account No. B0273733

Cellphone no. [protected]

Wooden Designs

With reference to account history dating from December 2016 this account is usually between R229 and R288.99 per month.

On the August, September and October bills this went to R2667.69; R5710.67; R2262.24 respectively.

On meeting with a consultant at your branch - who was very amicable - the only information we were supplied is that is is due to out of bundle data usage.

I find it extremely strange that for 6 months there were no out of bundle data used and now the data usage is way over, even based on the R2 per MB fee for out of bundle usage.

Had the bills increased to between R300 and R800 this would seem more realistic.

I personally have been a Vodacom customer for 17 years and this is the first complaint I have logged in that time.

I have removed the sim card in this device which is used when I need to work from home... so am now inconvenienced while Vodacom migrates me to a closed contract which only takes affect on 1 November 2017 - which I already thought I was on as I have never had a variance in my bill.

It would be wonderful to receive a clearer response as to where the data usage stems from or a refund been allocated for these three month - as a knock in salary of between R2k - R5k is pretty steep for someone trying to complete tasks at home.

Look forward to hearing from you.

Regards,
Michelle Lindstrom
on behalf of Wooden Designs
[protected]

I received my IPhone from Vodacom Shop Absa Towers in April 2016. In December 2016 my IPhone went black and wouldn't power up. I took the phone back and my phone was sent to Midrand for repairs. I was then told that the phone needed to be replaced and I had to pay R2700 which i was told was my excess. I paid the R2700 on the 20th June 2017 and I received my phone a day or 2 later. The replacement IPhone arrived at Absa Towers in a plain white box (not an IPhone box) which I queried but was told that, that was the way replacement phones get given. On the 31st August my Iphone wouldn't power up again (exactly the same as the previous phone). I once again returned the phone to Absa Towers store. I have now been told that the phone has water damage and I need to pay R5200 to get the phone repaired. I tried to discuss the problem with the consultant who then advised me if I am not happy I can lodge a complaint. She put me through to some extension which never got answered. I then requested that my phone be returned to me. Surely there is a warranty on the phone as it is only 2 months old - especially if this is a new IPhone. The consultant was not interested in trying to assist me. How does a new IPhone not have a warranty and how does Vodacom justify me paying another R5200 to repair the phone - I already paid R2700 which was excess on the previous phone. I just feel the service has been shocking and Vodacom's lack of interest in trying to assist me has been shocking - I was basically told either take your phone back or pay the money and we will repair it. I am attaching the customer receipts together with my proof of payment of the R2700. Please could I get a response to my mail and would appreciate someone looking into this query.

date : 03/10/2017
tel no : [protected]
I have been a customer of vodacom for over years with no problem.
Today i tried making and sending an international call which was saying failed.
I called customer care and an agent called Lloyd Ngcobo answered my called, i explained my problem and he asked me certain security questions, first was my Id number, Bank type, address details, email address etc . He then asked me my Vodacom account number which i said how does he expect me to memorize that.
He said he cannot help me, i want to know from Vodacom if they have too many customers now and now bent on chasing some away.

To whom it may concern

I hereby would like to express my dissatisfaction with the manner in which I was made to enter into this contract.

I called Vodacom last month laying my complaint and to date no one has reverted to me. I was made to enter into contract under the impression that I will be paying R75 per month for this contract as I was told that I will be receiving 2Gigs data of which I will be able to transfer to my data. And when I called the customer care I was told I will not be able to transfer data to the rooster of which when I entered into this contract was what is going to happen.

Now I am receiving another billing of R204, the reason I did not upgrade or enter into another contract with Vodacom was for the reasons stipulated above.

Now I am being told my phone will be disconnected.

I repeat as I did put this to the customer care consultant, I would like this contract to be cancelled as all the conditions that made me enter into this contract are not met.

i believe all your calls are recorded and i would like to guys to listen to our conversation i made with the lady that made me take this contract.

The rooster is still sealed as i can't use it since i can't transfer the data.

i would really appreciate it if this contract can be cancelled immediately.

R204 i will not afford hence i was not in a process of updraging with vodacom

Regards

Princess Chauke
[protected]

Even after vodacom payed me back and admitted they over charged me, they are still charging me for 2 handset in stead of 1. Can I please get someone to fix this. Leasley Ables handeld my original complaint, but the problem has not been fixed. Vodacom is just takeing money but they not resolvibg the problem. If they cant even get the basic right, hiw can we trust them. Data also seems to run out eay to fast...

I have 3 contracts with vodacom, one cell phone and 2 iPads. The iPads have a R45p/m data bundle contract. Somebody, a thief, took to contracts on those numbers, and 2 devices which vodacom has been deducting from my debit order the past 2 months (+-R4000), I have brought it under their attention and have phoned and send numerous mails, it is still not resolved. I don't know what to do anymore. Could you please help me