Vodacom
reviews and complaints

Good day. About 2 years ago Cellsure contacted me regarding screen insurance. I was told that I get 3 screen replacementa per year at no cost.
Now that I want to claim first screen damage, Vodacom tells me I have to pay excess fee as whell as difference between screen price and insured amount.
So I requested the phone recording where the sales person in detail mentioned that there is no cost on my side. Its been a week now and I still have not heard fron them.
I need the phone repaired urgently, but Vodacom refuses to honor the phone agreement.

I have been a Vodacom customer for over 25 years, I have also recently moved ALL my phone contracts to Vodacom, and to top it off I just recently added Vodacom Fiber.
The worst mistake ever, for many years now I complained that we cannot get signal in our house, we need to make and receive our calls outside. We have been promised that Vodacom is putting up NEW towers in the area and it will be sorted out soon, till now nothing has happened, this of course is MANY MANY years later. One month ago I connected Vodacom Fiber and since day one we have been complaining that there is no signal, we have an extender and even this doesn't help, if you stand next to the modern and do a speed test it is 100%, if you move more than 2 or 3 meters away from the modem your signal drops, I had a 4MG line inn previously and could down load a movie with NO Buffering, now with a 50 MG line it Buffers every 2 minutes. My last complaint was on Saturday 29th September, this was a 45 min complaint. I requested that a TECHNICIAN needs to come out to see what the problem is, I was told that the complaint would be forwarded to the necessary department and that someone would get hold of me on Monday, It is Thursday and I am still waiting. If this is not resolved by Monday 8th October as per the consumer act, Vodacom can come remove there modem, I will also move my 4 phone contracts over to another provider.

Good day. On Friday I went to Vodacom in Retail Park, East London SA to get myself a contract phone. A man working there named Denver Schmidt said to me that they were offline and can't help me & they also have to order the phone. Please note that they were not offline ! On Monday 1st of Oct i went back to the Vodashop and asked if they are online and can i take out a contract on my name. Denver said he can help me and after he went through all my paper work he stared at me saying "Vodacom denied your application." I was very distressed and was wondering why. He said he will phone Vodacom and find out on Tuesday. He was extremely unprofesional, and did not care. Denver never phoned me back and later that day I went in to Vodacom again to find out what is going on. Denver was not there and another lady helped me, then only i found out that Denver never submitted my paper work into Vodacom at all! He lied to my face saying my application was denied. After speaking to tge Branch Manager, i heard that Denver has done this plenty times before and always claims that "vodacom is offline"not to help customers. Why wasnt anything done about this before ?! And worst of all, why is this man still employed by Vodacom ?! I am extremely upset about this, since after they spoken to Denver regarding he's lies, he still did not care!

i have been emailing the vodacom branch in port elizabeth in greenacres.
i do not get any assistance from them. they even gave my device back after it went to repair centre broken! and now they still want me to keep the device.
can you please give me an email address, where i can forward all the correspondence, so you can see what they are doing.
3 June 2018
ITNER MULLER
[protected] Contract number

To whom it may concern.

I have been a loyal customer for more then 20 years. Been from prepaid to contract through Altech autopage then directly with Vodacom.

Now my contract is due for upgrade and what better way to spoil the wife with a new Samsung Note 9?

the in-store packages and online packages are not the same, but the inline packages gives a Samsung gear for the same price as what you would get only the phone in-store.

so i called customer care line to guide me through the process of getting this phone and gear on the same current contract number.

Only to be disappointed! they state i cannot take out this upgrade due to a low credit score?!? For many years my credit score has been in good order with all my accounts and credit cards from the different bank.

So who are they (Vodacom) to decline me this?

Could not attach my Transunion credit report and rating for all the accounts i have...due to the file uploader that does not allow PDFs?

Feeling disappointed in Vodacom for actually telling me my account and moneys payable is not enough!

Feeling like cancelling my contract and taking my business elsewhere!

Please advise on the way forward?

J-P Jordaan

Good day
Hope this email finds you well.
My name is Sihle Bonga Nkala and I don't have any contract with Vodacom and I don't have any agreement with you to deduct my bank account.
Can you please clarify because this it is so annoying to have such deductions . My account on the 1st of October had the following deductions R97.85, R97.85 and R262.86 and R148.94.

Kindly treat this as a matter of urgency .
Hope for a positive regard
Mr S B Nkala

Just over a week ago the vodamail service was down. After I deleted my whole mail box and re-installed the details, the service started working after a day. Vodacom confirmed they had problems. Now since the 28th of September I cannot receive any mails. I cannot even access the website. It keeps giving me the same error.

The login details entered are incorrect.
Please verify your Username and Password and try again.

I have in the interim changed my password on the Vodacom website and on all my devices but the same error keeps coming up

Please do not even consider Vodacom Fibre, they cannot deliver what they promise, satellite branche Tableview Mall are absolutely useless. We are still waiting for installation after many different excuses . Now suddenly after composing a note note from branch contract cancelled with no explanation. Disgusted please do not deal with these incompetent people

Third complaint! still not sorted out 5 months later!
Ref no 1: sr180 * 24
Ref no 2: sr180 * 94

Again got a call from accounts, again another month charged to my account! what the hell vodacome! sort this out now!

First complaint 15 aug 2018, still waiting for credit on my account and you just keep adding charges to my account!
(15 aug:) still not sorted out!

I signed up a few month ago for fibre 20mbs line, vodacom then installed the incorrect line (4mbs) same as what I had at the time! when I phoned to query this, they told me that I completed the application form asking for a 4mbs line! why on earth would I sign up for something exactly the same than what I have and pay double the price cause it fibre! they then appologized and said they would send someone to correct the fault, 2 months down the line, I am still waiting for someone to "upgrade me", I then asked them to cancel the line all together and come and remove their modem and equipment that I dont want! they have not contacted me at all! I received a sms from mbd attorneys today saying please pay r1989 today on your vodacom account to avoid being blacklisted! what the hell? do not sign up with vodacom, its a scam and the service is pathetic, no updates, no calls, no cancellation request, nothing! but they want the money! which I refuse to pay!
I want this bill credited and your equipment removed vodacom!

Have had problems with Vodacom for the last 4 months, have been mailing and calling to the customer care email (everyday now!) address but now I think they are tried to cancel my contract which you did not do until i decided to reverse my money since it like you were doing delibaratly for not cancelling my contract with vodacom so that you keep deducting my money . I am now wondering why you had to put my name in the credit burue for the contract that i had finish paying, i need explanation to this

On the morning of 2 October 2018, I bought data over the Vodacom App. I chose the Double Your Data option - 1GBx2 for 30 days. When I pressed proceed it showed an error. When I went back into the app to try again there was suddenly 1Gb data and the R150 airtime was subtracted from my airtime. However I did not receive the double data amount. Please assist in uploading the leftover 1Gb to my account as I would not have taken the option if it was only for 1Gb since this will not last me the entire month. I have uploaded screenshots of the data balance currently on my account and the offer I chose.

Please note the offer did not mention night shift.

Thank you very much for your time and assistance.

On the 15th August at 11:35am and cancelled my contract it took me 9min 22 seconds, only to get charged again at the end of the month. I then called again on the 4th September at 10:20am and asked why it was not cancelled and was told that they had no record of my cancellation and that they have now done it and I should get a refund within 7 days, this call lasted 11min 49 seconds. Surprise surprise but I have yet again been charged and have called again on the 1st october with no one answering

I have a fibre device with vodacom and the device hasnt been working since it has been installed i have logged many calls but still i have an issue nobody is helping me with my query and its very frustrating i call everyday into the call centre i keep getting told i will recieve feedback but nothing this is my first contract with vodacom and it is my worst experience ever.

On 24 September 2018 Vodacom gave me a router and 2 technicians took 30 minutes to configure the router. I was told as soon as my Fiber has been active, I will have internet. I have since called 12 times to explain the Fiber is working as confirmed with SADV. SADV also called Vodacom with my SR number:[protected] & [protected] to confirm my fiber is active. I am sick and tired of call center agents not listening. Each one just logged the call again that the fiber is not working. All I want is a technician to come to my house and investigate why the router is not working. Vodacom cant even pick up their own router! If I don't have anyone from Vodacom to work on the router within 24hrs I will just cancel the contract and move on to a company who is actually interested in helping their customers. This was the worst experience I ever had with any call center and service provider. I have reported this on Hello Peter and will not recommend Vodacom Fiber to anyone. This will also be posted on the community Facebook page to warn people to stay away from Vodacom Fiber.

Number: [protected] - Lephalale. I have bought one gig extra data on 23.09.2018 for R149-00. The girl put the money in the pocket of her jeans and did not offer me the R1-00 change. I went home and the Wifi was not working. I waited and it was still not working. On 29/09/2018 I went in to the Vodacom branch and reported it as not working. They took my number and said they will call me back, which they did not. On 30/09/2010 I went back and I was told after 1hour that I have used the data. How can I use the data in one day if I am working all the time? On 29/09/2018, my payment for the contract went through. My Wifi is still not working. Have I now used all my data yet again? The funny thing is, my data is working from 04:30 in the morning for half an hour. Please came back to me. I am on the verge of cancelling all my Vodacom business.

I sent in a completed form on 24 August 2018 to have my landline number ported to my new Vodacom fibre line. I emailed again on 12 September 2018 attaching the document again and requested response but still no response to date. I want to know if my number has been ported or not. I previously had the same problem with the porting forms; I phoned twice and every time they say it will be escalated, someone else has to send the form. In the end my contractor sent me a form because I still have not received it to date. Totally pathetic and definitely not any customer service whatsoever.

Unauthorized charged of R5 per day since 14 September 2018 appeared on my phone.

As I'm not registered to anything I, d like this to be rectified.

On 27/09/2018 I went to Vodashop Vereeniging to have it fixed.

The guy took my phone and said that it was virussus. He kept my phone for an hour.

When I went for my phone he told me averything was rectified, nothing like that will happen again.
.
I paid an amont of R200 at the cashier (1HLAR02) as well as R29 air-time.

Unfortunately the R5 went on again. As I'm living quite far from Vereeniging it is impossible to drive there again.

I hope that I can get help from you, if not, I'll have to make an sim-swap to MTN or CellC.

While driving I received 12 sms's sumulatiously, notifying me that i'm a matter of 12 sec my account went from 1gig to r2700 in the red. Out of bundle charges is 89c/mb, so I used 30gig in 12 sec?
And while driving?
I called and reported this, I was suppose to get a ref# by sms, which i'm still waiting for and nobody has contacted me since.
Very very very angry!

Morning, for the past four days going in and out trying to open my line that has been suspended by Vodacom for no reason, I'm using this number for business and now Vodacom has black out my business because I can't call out, I was told to go to nearest vodacom shop which I did, first i went to Bedford square, the Consultant try everything thing that were told by IT to do but is not working.second I try cresta mall vodashop, they also try but nothing, I was told that lot of customers were affected with the problem, bad news is that they know when is the problem going to be solved, if Vodacom blocked my number and failed to reopen it who is going to know how to open It, I've been using the number for over 10 years the numbere registered with my name, but now when they try to deregister and register again and it says numbered doesn't match with ID, this year alone my sim card was registered three After losing the phone and doing sim swap, I'm very very disappointed because I lost revenue of my small business.

I took out 2 cellphone contacts with Vodacom in 2012 but the deal didn't go well and both the accounts were handed over to MBD attorneys 2 or 3 years later. I then received a call from MBD Attorneys and I made an arrangement with them to pay R500 every month and the balance by then was over R17000.00. About 5 months ago I demanded a statement from MBD and also requested them to provide me with proof showing that Vodacom is receiving their money on a monthly basis however my request fell on deaf ears. I stopped paying the account in June this year and when they phoned me I told them I will only continue paying once they have honoured my request.What is so surprising is the fact that the account does not even appear on my credit profile. So I'd like Vodacom to investigate this further and advise me if the debt was prescribed and if that's the case I would like MBD to refund me all my money. So far I have paid almost R13 000.00.

Please contact me on [protected] or [protected]
ID no [protected]