vodacom — double bill in december / finance department
I have been trying since 4 January to get an answer as to why I was billed twice for a data contract in December. I have been sent from pillar to post and every time I am "put through" to someone who MIGHT be able to answer me, I am conveniently cut off. When I say that I am not accepting 22 February as a possible date for feedback I am just cut off. And this after the first call centre agent have promised to have this issue resolved within 48 - 72 hours.
You speak to a new agent all the time and NO ONE CAN HELP YOU AND NO ONE (EXCEPT ONE POOR SOUL) DELIVERS ON THEIR PROMISES TO CALL YOU BACK. I HAVE HAD IT!!!
Number concerned: [protected]
Ref nr: [protected]
Please refund me ASAP!!! Or just give me your silly explanation as to why you chose to steal money from me!!!
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