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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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A
1:16 pm EDT

Vodacom try to buy data bundle and every time tells me not enough credit

Good day mr nel here my wife is ussing a phone contract of me and every time she want to put money over in to databundle it tells her not enough crediet (money) availible we phoned in to customer service and they told as there shows a eror but the will take 7days to disolved the problem this is not exeptely we are paying every month and now that we have a problem that is cussed by vodacom we must sit back and wait.I need somebody to sort this out please

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8:16 am EDT
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Vodacom cancellation of service

Trying to cancel a data contract that has not been in use for ages.
They confirmed it was cancelled in June but amounts keep getting debited from my account. I have reversed the debit orders and spoken to the collections dept who again said that they confirmed they would cancel in July. They continue to try and debit my account and say that they can't cancel it until I pay the outstanding 3 payments. The last 3 payments should never have been billed as it was confirmed cancelled in June.
Trying to sort this out is like pulling teeth. They say log a dispute on the website...but how the hell do you do that?
My last call was on 21 Aug where they said they can't help me because I can't give them dates and times of the previous conversations.
One assumes that if you get told it is cancelled not once but twice it would indeed be done.

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8:12 am EDT
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Vodacom my phone that was not insured and is now at repair center and the cost has to be covered

To whom it concerns my mother went to upgrade her contract for a new device and got an exstra device and there was not told to her that her insurance was cancelled so she took the new devices and thought she had the insurance on them as per her word they ask do you want insurance and said yes but only one device was then insured about a month and a half after the device i was using they try to grab from me but didnt get it from as it fall as i tryd to stop them from taking my device it was taken to a vodacom repair centre just to find out that the device does not has insurance and the cost is 3400 rand im not willing to pay that amount of money because of a communication error from vodacom and also couldnt even tell that insurance was canceled if someone could resolve this for me as i want my device back again the device is a samsung a6+ how do you give 2 device but only think of insuring one of them

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4:37 am EDT
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Vodacom application for macbook pro via the app store

Good day;

Saturday the 22nd of October mid morning I went to the Istore inside Sandton city to apply for a Vodacom contract that would offer me 10GB with the Macbook Pro, I was advised that the vodacom system was giving an error, I was advised to run with my errands and I would be updated after an hour or so, an hour later they called and advised that the system was still down. To this date, the vodacom system is still down.

Because I really needed the laptop for things I wanted to do by Monday, I offered to pay cash for the laptop and be reimbursed when the vodacom system had approved my contract, I was told that vodacom would have issues with a laptop that is already in use and that would just complicate things.

IStore salesman : xavier.[protected]@myistore.co.za

I would like to have the laptop by COB today pls.

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1:01 am EDT

Vodacom data missing, deaf call center

contracts don't get cancelled when you call to cancel, Data used for apps not registered for, no feedback from Vodacom not assistance, nothing just arrogant staff and grade 1 telephone manners all they say is I don't know, for the last year of my contract my data is being depleted on apps I know nothing about and when I reported it to Vodacom they changed their story every time a new consultant answered . when I asked for a manager I was told no one is there and on another attempt a team leader said he would call back and a month later I am still waiting . if these calls are recorded how hard is it to LISTEN and not just sit back and get a salary which I am sure comes from some where on my contract

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3:59 pm EDT
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Vodacom fraud

There was fruad comment in one of you branch's that is in cape town table view bayside mall. I am a customer of you for two years and this fraud is my 1ste experience I am going thru with a Samsung galaxy note 9 upgrade on. The next day Samsung galaxy note 9 and all of this happened on the 08, 09 September, but ont that weekend i was working in Somerset-West Mall. It all happen on the 16th of September a debit order went of from my account. The amount was R268.86 that was my first time ever i shaw that amount of my account. The next day 17/09 i phone customer care and the lady that help me ask if i did a up grade or open a new contract and i said no. The lady even give me the number of te new contract that was open on the next day that she use a fruad copy ID of mine. I don't even where she tget the ID from but the picture and the iusse date on my ograniol ID. The evening after work i went too the somerset-west vodacom branch and
then i receive all the info by the somerset west branch. After that i went 2 the police's station to open a case and i do have the case number. Tuesday i phone there branch to let them know fruad is happen in there store. I spoke to the assistant manager on duty and i go the guy name on the slip that help them he's name is emile. I am so piss off with this reason why you staff is not following there policy. You tell me if i open a new contract what deatils must i have so how come can the guy use my banking details with out prove too check it is still the same or prove of address. I this want you to now this was my 1ste and laste contract buy vodacom. I am busing with this case it is email too you fraud department aslo. But I'm going to take vodacom on as well ( fruad).

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Malini 123
, ZA
Sep 26, 2018 1:12 am EDT

Guys my suggestion is since they do not take us serious and we are paying for these fees why don't we complain to carte blanche website and get our issues addressed and our money back, this will keep happening and these institutes will continue to bully and take our funds unless we stand up and speak for everyone and get things right .
https://carp.co.za/add-suggestion

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J
6:09 am EDT

Vodacom new huawei phone repair service

I bought a Huawei P20 Lite cash on the 24 June 2018 from the Vodacom shop in the Waterfront next to Incredible Connection. On Saturday 15 September, I finished my morning run and made a phone call phone.

About 5 minutes afterwards, I was unable to call or send a message.

I initially thought I had run out of data time so paid for more data for my phone but realized the phone was not actually connecting to the SIM card. I noticed a notification in the top left corner of the screen saying "emergency calls only" and a SIM card symbol.

I returned the shop later that morning to report the problem.

After establishing that the problem was not with the SIM card but with the phone itself, I was informed that my phone would need to be booked in, for three to four days to be assessed and that Vodacom Waterfront did not have a replacement phone to offer me to use in these four days. I would've assumed that a branch in the Waterfront would be a little more prepared in this event, being a phone shop and in one of the busiest malls in Cape Town. I left the shop with no phone and them having cleared everything off my still new phone.

I was told that I would be kept in the loop regarding the status of the repairs or replacement of my phone. I received two apparently automated sms's - one confirming it was booked in on the Monday and one the next day simply stated my phone would require 2-3 days to repair.

When I called the Vodacom shop at the Waterfront on day 3, I was informed that the phone was actually in Johannesburg and would take seven working days to repair. I was informed that there is nobody that I can talk to at Huawei because they are too busy and do not speak to customers. I was assured that a phone call would be made to the repairs centre and I would be informed of the status of my phone. I heard nothing. I have just called the shop again today and have been assured, again, that they will have someone from repairs call me and let me know what the status is. It appears that both Vodacom and Huawei are too busy to make a call or send an sms regarding the status of my phone that I handed in and I find it quite astounding that this is the kind of service that one receives after purchasing a phone at this shop - that I need to chase and beg and plead for information about a phone that belongs to me and stopped working after 3 months.

I don't think I need to reiterate what an inconvenience it is having your phone wiped out and no equivalent or near to to use for the next 7 working days. My job relies heavily on my phone and especially the camera, which is why I bought the Huawei. I am still not even sure if I need to wait 7 working days from today or from Monday. Its very difficult to get any solid information from anyone and any that I've received so far is conflicting.

I am so disappointed in the service at this Vodacom shop and frankly, if this is the kind of outlet that is is stocking Huawei, they sure are not placing it in the hands of service-orientated professionals.
Quite disappointing too to hear from an employee at this Vodacom shop that Huawei SA do not speak to their customers and there is no way of contacting them.

So I am on my 6th day without a phone and have no means at all of finding out what the real status of my phone is - where or how long it will take to come back to me. Quite shocking.

Jo

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6:03 am EDT
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Vodacom mobile phone contract [protected]

I am a new contract phone customer, when I took the contract, I was asked to pay the cash of r105.00 for the sim cards. And on the form I filled that the debit order day must be on the 15th of every month but. I was shocked and terrified when 2 different debit orders occured on the 11th september 2018. First debit of r262.86 and the second one was r 97.85 which amount to sum of r 360.71. The contract cell phone numbers is [protected] and [protected].
Because of the high fraud incidence in south africa of which I was once a victim, I had to reverse the transaction the next day before going to work. I called the vodacom customer care at the number 0821946 to ask for the clarity as what is the amount of r 97.85 and r 262.86 come from? Because not even one form I filled has that amount. Except for the amount of r204 for the once off connection fee.
Vodacom representative couldnt explain clearly what was it for and I am still not clear but he said I will have to pay penalty fee for reversing the wrong transaction.

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Malini 123
, ZA
Sep 26, 2018 1:13 am EDT

Guys my suggestion is since they do not take us serious and we are paying for these fees why don't we complain to carte blanche website and get our issues addressed and our money back, this will keep happening and these institutes will continue to bully and take our funds unless we stand up and speak for everyone and get things right .
https://carp.co.za/add-suggestion

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5:52 am EDT
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Vodacom stealing my airtime for data I didn't request!!!

On monday the 17th of september at 07:26 I received a message from vodacom saying that I purchased a 6 gb data for for 7 days which I did not buy at r179 which they just took off my balance.
Then at 12:40 I get the same message. Again they take r179 off my balance. Again I did not request any data.
Then I contact them to find out what is going on. I spoke to dudu at 13:23, she checked and said it was a one sided thing.
Now please tell me to how many people does this happen? How does this happen? And what about the people that doesn't even realize... Is vodacom stealing our money on top of the high data prices.

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5:51 am EDT
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Vodacom depleting data and airtime

I have prepaid phone with Vodacom & recently my data & airtime has been depleting without being used. I checked for things that are running in the background, but there are non. I really don't want to leave Vodacom because I've owned this number for years. I haven't changed the phone recently & nothing changed on my side except for vodacom charging me for something I have no clue on. It has been worse from July until now. Yesterday I bought airtime, but I don't want want to load it as I know it will deplete as fast as I load it. Please rectify this, I've lost a lot of money and am really thinking of leaving Vodacom use.

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Malini 123
, ZA
Sep 26, 2018 1:13 am EDT

Guys my suggestion is since they do not take us serious and we are paying for these fees why don't we complain to carte blanche website and get our issues addressed and our money back, this will keep happening and these institutes will continue to bully and take our funds unless we stand up and speak for everyone and get things right .
https://carp.co.za/add-suggestion

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7:25 am EDT
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Vodacom unlawful depletion of airtime and data (justifying) as legal

I've been a unfortunate customer who has to be content with vodacom depleting airtime and data.
What's worse, you'll get these specialists calling and giving you the impression you're stupid by the following method;
What type of phone you're using?
Background apps running? etc.

NO DISPUTE THERE, but what changed since a month ago?
All the same apps been in use, no different than this month. But this month, you can't load airtime or data and would end up losing it within the next 15 minute.

BROAD DAYLIGHT ROBBERY!?
But who will notice?
Who will speak up for the average person on the street? These are BIG SHOTS. We wasting our time complaining.

I've been happy with vodacom up to now. Now, they can get the strap.

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11:22 am EDT
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Vodacom difference in charges and data bundles between my two cell phone numbers [protected] and [protected]!!!

Why the difference in charges? It does not make any sense! I have had contracts linked to these numbers for some years and plan to upgrade these phones over the next month.

Please also provide me with the data bundles details linked to these two numbers! The [protected] contract also has a 5 Gig free bundle linked to it ; whereas the other number doesn't have this benefit.

I plan to upgrade to the new IphoneXs. What service contracts would you advise?

Dr Andre Kotze

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7:36 am EDT

Vodacom vodacom online service

I did ordered online a rooter and a prepaid sim card to top up data. I received it on the 5th of September 2018. I struggled to connect the sim card and the lady online did a swim swap because she said they gave me the wrong sim card and number. I couldn't put data on and went to Vodacom Menlyn for hours. They said to me its an open contract and not one that I can put data on. This is not what I have order I want to cancel this contract immediately for a prepaid one. Can someone please help me? The invoice number is : E16513891. The lady online also said I have the new rooter sim telephone number since 2017. I only have my one cell number I think for the past 30 years.

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6:03 am EDT

Vodacom cancellation query

Hi Vodacom-Complaints,

I firstly want to mention how unhappy I am with your upgrade process, there's is no honesty, truth and transparency when clients are phoned to take up upgrades and the terms used are misleading and inaccurate for one.
Late August I received a call from Vodacom informing me about an upgrade, never was I explained an amount of R317.00 will be debited on my account and never was I told when asked how much will the increase be on monthly basis, only to find out when I started querying about your IVR system notifications my account is in arrears. I then called Vodacom last week the 10th September how come and why is my account owing. The person who helped me, she confirmed, my account is not in arrears and told me how much went thru my account on the 4th September. This really brought to my attention that whoever sold me the contract, did not mention all this and that it was an upgrade when it was not even an upgrade on my...2276 number. I made then made a cancellation and the new phone was collected on the 12th September and promised by the after Sales staff, the account will be closed, my funds reversed and the new premium amount will be corrected before the next debit on the 20th September. I did a follow up today, only to find out that no cancellation was done, but the records shows the phone was collected. Also, how could I have been in collection if you debited my account on the 4th September? I need this to be sorted out asap. If this is not resolved, I will upload my concerns with the National Consumer Commission as I did with Telkom and report this to the public thru Hello-Peter. Customers' names are registered to ITC due to your incompetence when they no longer want to have business with you. It's unacceptable and I want this resolved. If I have to be hospitalized due to my blood pressure going up, I will surely open a case against you.

Reference: [protected]

Regards
Humphrey H.

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Malini 123
, ZA
Sep 26, 2018 1:14 am EDT

Guys my suggestion is since they do not take us serious and we are paying for these fees why don't we complain to carte blanche website and get our issues addressed and our money back, this will keep happening and these institutes will continue to bully and take our funds unless we stand up and speak for everyone and get things right .
https://carp.co.za/add-suggestion

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8:20 am EDT
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Vodacom repairs on samsung s8

I upgraded my contract with Vodacom in November 2017 and received the Samsung S8, the camera started giving problems with focus and clarity. I took the phone in to Vodacom shop at the Welkom square on 20 August 2018. It was send to Bloemfontein for repairs on job number [protected]. I picked up the phone on 05 September after repairs was done and I was told they could not find anything wrong with the camera but they replaced the battery and a LCD.

The camera was still the same and I send it back again to Bloemfontein on 8 September through the Vodacom shop in Welkom with job number [protected].
I was given a loan phone and was told that if there is any damage on the phone that I will be liable for any repairs. My phone was inspected and no damage was found on the phone.

On 17 September I went to the Vodacom shop to pick up my phone that was apparently repaired. According to the job card they changed the camera and the backglass.

Now the phone was send back for the third time for repairs.

I am very unhappy about this type of service from Bloemfontein repair center that could not repair the camera on the first attempt and after the second repair send me back a damaged phone.

What about my inconvenience due to being without my phone, driving up and down for the third time and still have to pay my account in full because of their incompetency to repair the phone and damage it while doing repairs?

Please look into this and give me feedback

When inspecting my phone I discovered that the phone's body was damaged

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11:52 am EDT
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Vodacom sim swap

My son was hijacked last week friday and they took his phone. I stopped his phone and went to vodacom later that day to buy a phone and do a sim swop.

First the swop was not done whilst in store, then after going báck they "couldn't" do it till the next day as I did an upgrade, then the excuse became forensic.. And and and. I already have the new "upgrade" phone! Still no activation of the sim?

Plus... I did two upgrades! Only one delivered? Not even a call from vodacom!

Come today, I called again at 11am. Again I was promised a call back. Nothing. Then I posted on vodacom's fb page and got a respomse I must "pm" them. Which I did. Only to get this response now:

Good evening due to technical error the sim swap for [protected] will be processed on monday...
Vodacom

What more must I do? 10 days for a sim swop? And is only if it is sorted on monday! I will not leave it here.

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2:02 am EDT

Vodacom software update

How in the hell do yiu get from a cracked screen to a software update? JUST because my cell's screen is cracked I need to pay for a SOFTWARE upgrade. Screen = hardware? Google play is not cracked how can this be influenced by HARDWARE?! Vodacom steals our money this way. Id rather go to another service provider after my contract expired and go pay as you go from then on. This is bloody daylight robbery!

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Malini 123
, ZA
Sep 26, 2018 1:14 am EDT

Guys my suggestion is since they do not take us serious and we are paying for these fees why don't we complain to carte blanche website and get our issues addressed and our money back, this will keep happening and these institutes will continue to bully and take our funds unless we stand up and speak for everyone and get things right .
https://carp.co.za/add-suggestion

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8:01 am EDT
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Vodacom product

I have been unfortunate enough to have experienced this robbery for the 2nd time since I've been a Vodacom customer.
I made a call from my cell on Friday (September, 07th 2018), at around 20:25.
I have to acknowledge Vodacom for their stellar trained personnel. Every time you try to get assistance to resolve an issue, the Vodacom staff somehow end up making you feel like you're in the wrong. SMH. get the strap. Lol.
I have been losing airtime and data at an alarming rate. The first thing on eof them consultants do is point out, all the applications you have running in the background.
So I thought I have ensured myself by closing all running applications and even went as far as re-starting the phone. Been on the line for a good 8 minutes only to be told the same old story. Mad as I was, I thank the consultant and hung up.
Believe me when I tell you, today is the next Friday (September 14th), this is still the case. I load airtime, and (poof) gone it is, like last month's salary.
Have been real miserable lately but hey, what do I know? Vodacom are the best network out there.

Thank you for reading my nagging note.

One

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2:51 am EDT
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Vodacom upgrade promise not met

I went to Vodacom in Beacon Bay to upgrade my contract. I enquired about the apple watch and the iPhone 6, there was a special request made to find out if they could bundle this deal for me. To my surprise a hour later I was phoned and told yes, Vodacom would do a special deal for me. It would take 3 days for them to order in the watch, they would phone me when it arrived. 2 weeks went by and when I contacted them to enquire as to what the hold up was, I was told the contract had not been processed. I was told they are now dealing with it and would be ready the next morning. It is now a month later, I have not even received a phone call regarding this deal. I have been a Vodacom supporter for 20yrs, this is the first time I will not be upgrading with Vodacom. Thank you for the terrible service, I will not be supporting you any longer. I'm shocked that I still receive smses telling my up due for my upgrade when you have dropped the ball! Terrible, terrible service!

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2:10 am EDT

Vodacom airtime and data

I bought airtime this morning and it dissipated immediately. Called the call center and was advised they cant see what is taking my airtime. Advised will call me back - did so - but calls was dropped in my ear. Had to call back and was referred to a robot via sms. Got a call back and they told me my airtime was taken by internet usage. (Shocked) All my background data is restricted on my phone. Bearing in mind i know phones. Agent advised that they wont be refunding me. This is not the first time it is happening.

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Malini 123
, ZA
Sep 26, 2018 1:15 am EDT

Guys my suggestion is since they do not take us serious and we are paying for these fees why don't we complain to carte blanche website and get our issues addressed and our money back, this will keep happening and these institutes will continue to bully and take our funds unless we stand up and speak for everyone and get things right .
https://carp.co.za/add-suggestion

Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Website

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