Vodacom
reviews and complaints

I was at Vodacom Ermelo shop on 21 November 2017 I signed for a Black Friday special on 20 Gig anytime data with a Wi Fi Router for R249-00 per month x 24 months. I still have not received anything. The excuse now is that the price advertised was wrong and that it is R 449-00 per month x 24 months. I am being treated unfair as a customer and I demand that something be done. I am not starting to regret changing from Cell C to Vodacom

I have requested a callback on one of the One Net products. I`m not 100% sure which of the products would be a best fit for my company.

The Call Center called backed, the noise is so much in the background, on at least two different occasions I could not hear what the agent was saying.

Finally the Call Centre Agent says I need a dedicated Account Manager.

I get included in the e-mail to the Account Managers and that I have to wait something like 40 hours for someone to contact me. No contact yet.

In the e-mail it says, if I am not contacted within the timeframe, there are two e-mail addresses where I must send an e-mail.

I have sent that e-mail to Fuzlin, Seymour on 27 November 2017; not a single reply or phone call.

I dont need someone to come and see my in person yet. I need proper information and experienced advice on Vodacom`s products; which of the One Net products will fit best.

On the 24 November evening, my house needed plus minus 40gigs worth of data for updates for various things. I went out to purchase the airtime as the housemates were having trouble connecting online. I came back after converting the bought airtime only to find out my mates got it resolved and bought their own 40gigs. There was clearly no need for my purchase but it was the evening and I waited till the next morning to call. Before 7am I contacted the helpline explaining that this situation was an indirect double purchase. The agent couldn't resolve the query and I spoke to the team leader. He advised he can only turn my data back to airtime, which I then asked it to be escalated considering the situation and I already have TWO contracts with vodacom so I will never use the airtime as well as the need for excess data is no longer necessary. He advised I should receive a call within 3 working days. 4 working days later I get an sms stating my query was closed? So nobody got back to me. I had to phone and explain the situation again, after 30 mins trying to explain to the agent, it was once again given to a team leader where thet said they would call me back within 24hours as my data was refunded to airtime, but that was never my request and strongly explained in the previous call that airtime would not be used. 2 working days later, still no call backs?! Again, I HAVE TO PHONE VODACOM for answers. I call through to an agent that stated she was a coach and that she would suffice as a team leader? She tells me that it was escalated to the wrong department and the right one she couldn't get a hold of over the weekend just past, gets back to me today (4 December!) to tell me they can only give me airtime! This reply after constant urges to them that I feel I was treated unfairly as I escalated this within 24 hours and was given constant reassurances that it would be resolved. I constantly told them I want someone higher then them to contact me personally as I feel that not taking my complaint seriously and I would take legal action. Even now still waiting for a call at for over an hour since the last agent 'was knocking off' and my query would be given to someone else.

We requested our contract to be cancelled on 31 October 2017 (In writing) and still Vodacom have not cancelled our contract because "they did not receive the cancellation instruction"!

Typical of Vodacom and their complete lack of service!

Who can i contact in management to get this sorted out?

I need someone with authority to get back to me urgently !

I am in Urgent need of help. My cellphone was stolen in Lima, Peru today, 2 December 2017.
I need to block my phone and I have no way of phoning Vodacom to do this.

I am currently working on a cruise ship and traveling in South America until March 2018.

Can someone please assist me.

I am in desperate need of help.

There is no Vodacom email adress that I can email to block phone.

My Blackberry was stolen during May 2017. I went to my nearest Vodacom branch, which is at Gezina Galleries Pretoria. I now have a Huawei, on which I clearly cannot have BIS. I only noticed on my account for October 2017 that Vodacom is still billing me for BIS which I do not use, as I don't have a Blackberry any more. I've been back to the same Vodacom branch twice already, where they've informed me that according to their records, the BIS has been cancelled. I do not know how to rectify this problem. I demand a refund for the full amount since June 2017. Please help.
Thanks.

Good Morning, I would like to express how dissapointed I am with the level of service I had received so far. I had been nothing but a loyal customer to vodacom for many years and now I feel very used and exploited due to my current status in life. I had been OFFERED contracts by vodacom on many oc casinos and my recent contract was of a sasung J5 and I have four other contracts. My first contract had expired now I called to ask if I can upgrade to another device which was the one I like and can afford. My application got rejected and I found out a day after as to the, ", reason" which I'm trying to investigate. I feel as though I'm treated unfairly because you only see it fit to give me contracts on devices you no longer care about and didn't even consider that I'm always paying you well and I have NEVER defaulted not once but throughout the process I'm getting poor responses which I feel are unfair. From now on I want absolutely nothing to do with vodacom as I feel like its discriminatory. I received a call to take out a new contract last week I rejected of because I wanted the phone I wanted but I guess you feel its out of my league. I disgusted with the service vodacom and if I don't receive some sort of professional assistance I'm done with you.

I) I entered into contractual agreement with Vodacom for twenty four months on a special offer which allowed 10 GB anytime and 10 GB night Owl for R 299.00 per month on the 09/05/2017.
2) First there was an issue of considerable overcharging on my first account which took a number of emails with no courtesy of response to explain. suddenly I received a note saying the complaint had been addressed. well I did receive some credit but not what my calculations indicated should be the amount. in any case, I left the matter in obeisance. but I felt unhappy about the lack of interactive communication in resolving my issue since the double debit resulted in creating major issues with my bank account.
3) Now for the past three months, I have been experiencing great difficulty in gaining access to the internet. major frustration since I depend on accessibility which is why with my limited funds available, i took the special offer. many, many friends and others told me that I had made a grave mistake in opting for a Vodacom contract. now I see why they felt that way! Vodacom, you cannot treat your customers from your Ivory tower. Get down to decent customer service. Communicate with your customers. They hold your future in their hands. If you are unable to deliver a service, inform your customers and give them the opportunity to move to an organization that does deliver.
4) Despite three emails to the Trade Partner Admin requesting some form of explanation, I have received no response. Up until the present time, my access the internet is very sporadic and sometimes I have to wait for some time in between work. This is unacceptable since during my first few months of contract the access was instant and i was able to carry out my work. Something changed. The internet is slow and intermittent. it has been told me that my internet has been throttled by Vodacom. I hope not, since there is no mention of such in my contract.
5) Another note of concern is that my data is depleted any time fro the 16th of the month to the 25th. I have requested some feed back as to what is happening to my data so that I can establish where I am perhaps using too much. I have received no assistance with this. In view of the many negative reports about missing data and overcharging, I feel that Vodacom should at least respond to valid queries regarding usage. they call it customer service which i feel is sadly lacking with this organization. in fact, those in control appear to display an arrogant, typical corporate attitude toward customer service, like the client is just an entity. That's
the impression I seem to get!
What can I do. At this point I am looking at a legal means to cancel.

Hi I am an existing client with Vodacom and I must say over the past 4-5 days I am getting a damn crappy service from the departments in which I was transferred to.

I have done an online deal with a sales consultant named Ricardo( 27-11-2017) who suggested me 2x Samsung J5 Prime. Application was done online and the same day I consulted with my partner, we realized that we was not satisfied with that option, the same afternoon between 12-3 on the day the order was made I tried getting into contact with Vodacom to cancel the order and have it changed, up unto this point I have not been assisted! I have spoken to 10-12 different people, web chat, call me back, Facebook page, emails, call center and the service is such that nobody knew what they were doing by transferring me back and forth.

I have confirmed with the courier company and they have advised me that my package will be returned to Vodacom [protected]) and I have not received my order, I had spoken to Sthembiso yesterday, online chat who advised he would tell Ricardo to call me [protected]), prior to speaking to Ricardo, I had spoken to a lady on the 29-11-2017 who had advised me that my order has not left, so I believed that since the order did not leave I could have it changed, but after speaking to Ricardo, he tells me that the order is at the warehouse and he would check with someone if they could assist with cancellation and call me back, before my order could even leave the warehouse, I attempted to cancel but he said me he will get back to me and never returned my call, instead they dispatched the order that was not needed. So i have been told that the person who did the deal has to cancel the deal, Ricardo did NOT do that instead they just despatched the order when i clearly stated repeatedly I did not want the two J5 Prime.

On the 28-11-2017, i applied for a Huawei P10 Lite- R249 rental, that too, nobody has contacted me yet regarding the deal.

I have contacted all the numbers which each person I came into contact with advised me, from customer care to cancellations, to after sales and i have been going in circles. I WANT RESULTS! These people are wasting my time and quiet frankly I am not phoning from a vodacom line, to call day in and day out speaking the same [censor] to each consultant and having no results, this isn't the type of response Vodacom representatives would like when they request a service. I am done phoning and I am not going to be responsible for any additional charges, I have did alot of "beating around the bush"

Should this matter not be resolved, Vodacom must compensate me for the time I have wasted, airtime i have lost being put on hold by each agent and efforts that were wasted due to the lack of response to assist me with my query.

I have wasted far too much time getting into contact to rectify the issue but its seems nobody is able to assist me! So this is my problem and the reasonable solution is that someone deals with me directly, contacts me up until the point my issue is resolved and my order- The correct Order with the Huawei p lite is delivered to my desired address .

On Monday 23/10/17 my wife and I went to the Vodashop branch in Northgate shopping center.
She was given an option to upgrade to a 2 for 1 cell phone deal for a LG Q6 and the LG K4, but told the K4 was not currently available but the sales man said he would be able to get it for Wednesday the 25/10/17.

It is now the 30/11/17 - 5 weeks later and we have called 3 times during this period requesting the K4 cell phone.

Always EXCUSES. not available, new manager, it's coming...

After trying to contact people at this "Franchise" we are only left with the option to go the legal route. This is a breach of the Consumer Purchase Act

There are a number of additional issues with this 'contract' - namely, the loss of use and the additional time offered on the call time, etc. etc...

why do companies, "franchise's" not realize the problems they are causing for consumers.

I believe we are by no means the only ones affected by this problem at Vodashop Northgate.

Time to look at changing to MTN or Cell C

Vodacom has THE WORST SERVICE ever. Do not buy from them. They are "repairing" my phone for two weeks now. Before that, they "repaired " my phone for 11 days and did nothing with it. It came back with the same problem. They promised me a new phone by yesterday morning which they didn't deliver on. Now the call centre and repair centre is unavailable and not taking calls. How pathetic is this?

I placed an order with Vodacom online for the sony xperia xz1 on the 28/11/17, I received no communication from vodacom regarding the deal only to find out today after holding on for more than an hour that the deal was for cyber Monday and was no longer available according to the call center agent. The deal is still available on the web site yet vodacom states that it is no longer available. The ad was also shown on dstv on the 27/11/2017. I have called the customer care line 10 times today and no one working for vodacom seems to know the email address 1st for the complaints dept nor the admin dept have been giving to address that dont exit.

I was offered a contract which I signed on the 28th of November for a deal package that consists of the Huawei P10lite and the P9lite (bonus cellphone) for R369 per month.
The assistant (whose name I would like to keep confidential) logged the contract and said the phones will be here within 3 days. I wanted to go to another shop since this particular shop did not have the phones immediately available and then the assistant said it is not necessary as she ALREADY PROCESSED the contract!
Today (30 November 2017) is the third day. She contacted me this morning saying that the offer is not available anymore because according to her the P9lite is not manufactured anymore; it is discontinued.
My sister confronted her this morning at the Vodacom shop in strand and the assistant apologized and said she made a mistake and the contract should not have been offered as it was a black friday sale. The assistant said she destroyed the contract. This was done without my consent.

Keep in mind the contract was OFFERED and SIGNED after black friday on the 28th of November. According to me it is a valid contract since I agreed to and signed the contract in the presence of a Vodacom assistant who offered the contract to me in writing. She kept the copies and therefore I do not have a copy of the signed contract. Based on this, the expectation was created that I will receive both the cellphones and the 24 month contract today, dated 30 November 2017.

The mistake was not on my part. The deal should not have been offered in the first place.
This is unacceptable. I expect this to be rectified in an appropriate matter such as offering me the contract (both cellphones for R369 for 24 months) regardless. I've been a Vodacom client all my life and it would be a pity for this to ruin an otherwise pristine experience.

Edwin Anderssen [protected]
Estie Anderssen (sister) [protected]

I have been a v.I.P customer for several years . My deal I signed was for R 2000.00 per month I get unlimited calls and 5 gigs of data and no third party allowed to contact me.

Background
The relationship became strained when not only Vodacom started charging me for extra line/ top ups without any agreement or being done by myself, which I could not sort out after been given assurances it would be sorted out and reversed but when my bill arrived, this had not been done and suddenly the bill was doubled . On approaching Vodacom I was informed that third party's getting all my information including my bank such as red club, smart it, top adult referred to as Waspa and this was the reason . I have not given any authorisation or signed up with any WASPA. I was told that when I get the messages from them which I ignore, if I don't opt out I am automatically subscribed. This is illegal and these WASPA should loose their license to operate as well as be held accountable. Vodacom has no authority to bill me for stuff I have not subscribed to on my own accord or agreed to.
Vodacom told me to deal with waspa directly to get credited, as they don't deal with third parties although the cost is on my Vodacom bill and they have taken the monies without assisting to resolve this.

I then got hold of fraud and forensics at Vodacom and was informed that they understood my problem but could not help me as it was also happening to the Vodacom staff ? I keep phoning for an update and resolution without any assistance from Vodacom and the same answers all the time. It's been escalated. So frustrating I could have a heart attack.
I have gone to customer care so many times to get the same answer I'm at my wits end.

Have been contacted directly by Vodacom re my data package R149.00) that came to an end. Was offered a HP 15i laptop 15.6 at R399.00 pm. Told the consultant "Reaad" when asked about delivery address that my office address is not 216 Cape Rd, Port Elizabeth anymore but that our office now operate from Walker Drive Shopping Center, Kamma Ridge, Port Elizabeth. Have received notices from Ram Delivery the last 2 days that the package will be delivered to 216 Cape Rd. the old address. Have phoned Ram Delivery about the wrong address but was advised that they can only respond to the instruction received from Vodacom. I have personally spent in total about 2 hours in trying to get to someone at Vodacom to asst me in this matter but to no avail. Eventually went to a Vodacom store at Walker Drive Shopping center where a consultant went out her way to assist me in getting someone from Vodacom to assist me. This was after another 8 phone calls also still not resolves she was also sent from the one person to another whiteout any success. Went to your regional offices in Port Elizabeth to be told they do not deal with the public directly.

Is there someone willing to help me in resolving my problem. I was also told that my home address cam not be used. I have been a loyal customer for over 20 years but have realised that it is nay wise to negotiate a renewal over the phone, rather go to the franchise shops as you speak to a person eye to eye.

Vodacom Contract Number: [protected]; I3112436
Ram Deliverymen K0583814

JFS Strydom

I have requested an Upgrade from Vodacom for the black Friday dead with the Huawei p10 lite and p9 lite @249 was told I will be awaiting stock so I can pick up then now told I can't the deal ..I don't think thats my problem as I requested this deal and my quote was generated for this deal so Vodacom should honour this deal I initially requested cancellation on my contracts until I saw this deal and now for Vodacom to do this is appalling. I demand that I want this deal . I don't blame the consultant as it is Vodacom and their lack of service that irritates me . I first applied at one store only to be told that Vodacom says its for new lines .. then I did it at another store and then this story . Does Vodacom not consider it's existing customers.. I would like some feedback asap pls .

I upgraded on the 4th Oct 2017 and took and Iphone SE. On the 6th Oct the new Iphone froze up and died. Went back on 7th Oct with Iphone, which was sent into Iphone for repairs, of whom wrote it off. On 13th Oct the Iphone was deactivated from my Icloud acc. Was told by manager of store that new shipment will arrive on 16th Oct but no stock arrived. I was then offered the Iphone 6 at an additional cost of R1300.00 once off. On the 17th Nov I was told that they will cancel the upgrade. On the 29th Nov I was told that upgrade cannot be cancelled being more than 14 days old form 4th Oct. This I might add was not brought to my attention at any time during the above. At this moment in time 29th Nov I am still without a new phone as stock for Iphone 6 is not available. Due to the fact that none of the above was my fault, therefore why should I be made responsible and have to pay such a lot of money.
Vodacom, Shop L8A
Alberton City
[protected]
Sales Rep PK Cell No. [protected]

I applied for the 80GB mifi router special @ R399 pm/24m as well as the HUAWEI P10 lite + HUAWEI P9 lite for R249 pm/24m through Vodacom Lenasia.
Been advised today that VODACOM will not be fulfilling customer orders and that there is nothing that can be done to them as they have the right to cancel as & when they please.
This is false advertising and against customer rights. Customers such as myself could have rather gone to a service provider that would have fulfilled their promise.
This leaves a bitter taste when considering a service provider in future.
Why use Black Friday to fool customers and waste everyone's time ?
This is unacceptable and giants like Vodacom should be brought to their knees as they are blatant liars.

I received a text message that my data was at 3.0mb on Sunday 26/11/ 2017, I immediately went on to check my balance, which confirmed that i had data of more than 140mb, on the same day i bought airtime of R55. I therefore went online when i needed to, because i was content that i had data. Whenever i checked airtime balance during the week, my airtime was not affected, because i had sufficient data. This morning 29/11/2017 i went online, and suddenly was locked out due to insufficient data and airtime. Please note that this incident happened in previous weeks in the month of October and November 2017, where i would get a message that my data has been depleted only to realise that i still have sufficient data. I contacted Vodacom customer line today 29/11/2017, and spoke to a consultant who could not resolve the problem. I eventually spoke to a manager by the name of Dean Sanders who mentioned that they can't resolve my problem since i have exhausted my data because of my own use, even when i related my experiences with Vodacom sending erroneous text messages, and the sudden of depletions of data. The manager provided me with estimated minutes of the time i spent online, arguing that it is the reason why my data was depleted. He did not address the issue of disappearing data, and false text messages I have received from Vodacom. He did not apologise and offer to refund any of my lost data and airtime. I asked for a copy of our voice recording, he then referred me to Vodacom website. I am at lost for words in how Vodacom deals with customer queries, even worse with how i have been repeatedly scammed by this service provider yet there is no accountability on Vodacom's part. Please assist in bringing Vodacom to book, not only for me, but also for people out there who are experiencing a similar discomfort.

I phoned Vodacom retention on Sat 25/11 to find out what the balance of my contract was as I was planning on moving both my contracts to MTN. Webster spoke to my wife and I (speaker phone) and offered a deal which included two hand sets on the primary number and none on the secondary number. The total package would have been R849 per month. I initially declined but on the Monday phoned back to take up the offer. I spoke to a second consultant and assumed that offer from the Sat was captured. I phoned back on Tuesday as the Customer service system went down and the agent could not assist. I phoned back on Tuesday and spoke to a third consultant who said the deal was possible and that I had to pay in R7000. I asked to speak to Webster and when he came on line he said that it was never a combo deal. My wife and I both understood the conversation on the Sat and it was clear what the deal offered. My contract can be cancelled 1 Jan which I intend to do but find it incredible that a listed company can entrust their well being to a few uneducated youths with no experience and no care for the company they work for. ABSURD!