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Vodacom / data

Johannesburg, ZA

[protected]

I receive a upgrade phone with 5 GB data ones off on the end of Feb 2017. When i use the X111 number to confirm my balance i receive back a sms that i have data and it will be available till 1/5/2017. On 28 Mar 2017 at 7: 13 i request a balance again With the number *111 and receive sms conformation 2, 6 gb until 1/5/2017. On 1 April my 2, 6Gb disappeared. With inquiry on 3/4/2017 at 7h00 to customer service (082111) been inform that there was a mistake and the data bundle was suppose to be only till 1/4/2017. I feel that your sms service was mislead. If i have known that the bundle will end on 1/4/2017 i would have used the complete bundle. I leave 2, 6 gb for April because your sms service confirm that i can use it till 1/5/2017. I have been rob of my bundle that i did not use because of your misled sms.

See ad photo of sms received on 28 Mar 7:13

Vodacom

He
Apr 03, 2017

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