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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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F
9:30 am EST

Vodacom vodacom

Since 18 June 2016, you have been billing me for Phone Genie for something i have not subscribed to. Vodacom has managed to unsubscribe my mobile no. [protected] on the 7 February 2017.

It is sad that Companies like you think you can just do what you want without permission. This is unacceptable and will not be tolerated.

Please refund me for the full settlement into the phone number provided

Thank you

Farida Khan

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6:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom customer care

Good day

I have a problem with my phone whereby I am not able to answer or make calls. I can only communicate via email or text. I have requested an account balance for my voda top up contract via email and keep getting the response
Thank you for your email.

Remember - This is an auto response so please don't reply.
Kindly re-submit your e-mail to [protected]@vodacom.co.za and supply us with the cell phone number related to this query in order for a consultant to assist you.
I re-submit the email and no consultant has contacted me. Same with [protected]@vodacom email address. No acknowledgement of my email.

I went onto Voda online chat from my pc. Explain to Nkululeko that I cannot answer calls or make calls, he says please contact 082 1946. Really?

The service I received from Vodacom over the past month is pathetic. No Service at all.

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V
11:28 pm EST

Vodacom vodacom reception

Last year december we noticed that in our office park the vodacom reception dipped to almost zero. I lodged a report with them the beginning of december and received a reference number: [protected]. Then I heard nothing. January 2016 the 15th now 45 days later I call them. I wait for about 20 minutes to actually speak to someone after whom I explained the whole story put me on hold for a further 12 minutes. She then came back to me and said that she cant help me and that she had arranged someone from technical to call me back. She promissed they would call me before the end of that day. Now it is 8th feb 2017 and I still have not heard a word. Let me just state the first thing they blamed was my mobile device. Strange I said as majority of our company memebers that use vodacom have the same issue. Really! Since then I have travelled to st lucia kwazulu natal and experienced terrible reception. My wife who is on mtn had reception in most places where I had nothing. Why why did I choose vodacom "the better connection". I have had it with these jokers.
I want to cancel my contract due to no service delivery.

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3:41 am EST

Vodacom contract cancellation

Good day

I have two contracts on my name that both was due for upgrade in July 2016. In August 2016 I received a call from elite mobile to upgrade the one contract and i agreed. I asked for delivery at my house and that my wife can sign for receival of the cellphone as I am working full day inside a factory which i can not leave during working hours and vodacom does not have access to enter the premises. Vodacom first didnt approve of this but understood and said they will deliver at my house within 5 working days. Approximetely 3 to 4 weeks passed with no sign of delivery. Then I phoned vodacom to enquire this and was notified that another contract is also due for upgrade. I then once again requested that the contract must be upgraded and delivered to my house. Which up until date did not happen. No cellphone received. In November 2016 I went to game to upgrade where I was notified that rhe upgrade has already gone through and I must phone vodacom upgrade centre. I then phoned and was notified that for some reason vodacom claims they could not get hold of me and therfore the cellphones has not been delivered. I then requested that both contracts must be cancelled and I want refund on the contracts which I have but am not using. The lady Gomotso ensured methat this will be done but up to date I am still paying for contracts not being used. In January 2017 I phoned vodacom again and they cannot decide who is now responsible for refunding me andcancellation as I am directed between cancellations and account department. I feel as a customer supporting vodacom since 2000 this is inacceptable and very unproffesional. I will not continue paying vodacom for these contracts and I want to be fully refunded for monies debited from my account since July 2016.

Please assist

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E
2:10 am EST

Vodacom vodacom

Since October i have been struggling to sort out my data that was promised to me when i upgraded. I havnt received any of the data i was promised since that time. Everytime they say they will listen to the recording and get back to me within 2 working days. They never phone back. I have to phone them back after two days and then conveniently there is no request logged on my profile. I am now done trying to sort out this problem. I have spoken with every department to try and help me and they just disconnect the line. I am now wanting to cancel my 2 contracts with vodacom but even now they are conveniently offline. I have now had it. I want to know the premature amount to cancel both my contracts. And with a discount for all the data i had to purchase since i upgraded in September. And all the ridiculous out of data usages charges aswell. I am fed up now with all the incompetent people with vodacom who cant seem to help. I want an answer today.

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A
12:48 am EST

Vodacom network

Since last week Thursday (02nd of February 2017) the network in Witbank is terrible to say the least! This is not the first time this is happening! For a big network company like yours, you should do better than this! I am really considering to join another network company as my internet I am using is Vodacom and I am struggling without network.

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Z
12:16 am EST

Vodacom body glove samsung s7 edge/vodacom cresta branch

On the 15th of December 2016 I visited Vodacom Cresta where bought my Samsung s7 edge screen protector by Body Glove and a few weeks later I noticed that dust particles and dirt would enter in between the glass and the screen protector while the glass would lightly shift off the screen. The following month the screen protector cracked while I was merely wiping the dust off it. I visited the same Vodacom where I had purchased and installed my screen protector to alert them of the fragility of the product and possible improper installation. The store assistant referred me to the manager who then told me to wait over 10mins then did not attend to me until the store assistant told me there is nothing they can do about it as the screen protector has done its job (which is to crack) and I cannot prove that I did not drop the phone and caused the crack.

I was upset by this because they did not even request to inspect the crack on my phone or even see it or my receipt. I am extremely disappointed by the quality of the product as well as the service I received after I have paid R499 for a screen protector which did not even do its job. What worries me the most is that had I dropped my phone the screen protector would have come off thus not have done it's job either way. With this complaint, I would like to return the screen protector and receive a new one and have it installed properly.

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C
12:28 pm EST

Vodacom vodacom customer services

Hi there,

When I was unable to recharge my prepaid sim card I send multiple emails to customer services without a reply. I tried the call back option which also failed. I then rang customer services and after having spoken to them twice the problem still wasn't resolved... but when I tried a third time calling them I get a message saying I've used my maximum amount of customer services and please ring back in 3 weeks time? I'm shocked at the quality of customer services... Luckily I hadn't signed a contract with them yet which I will now do with a different provider.

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M
12:07 pm EST

Vodacom vodacom staff at istore waterfront (enver and justin)

Dear Vodacom customer care,

On Tuesday 31 January I signed a new contract with Justin at iStore Waterfront, Cape Town, South Africa, for an iPhone SE contract on ...150 (R150/month). My number was with Telkom since 2 years, but I asked Justin to port it (back) into the Vodacom network. It had already been turned into a (Telkom) Pay as you go number previously.

Just said that this could be done, but I had to go "next door" to the Vodacom shop. I did so, waited my turn (at least 20min) but was told by the sales person there that it makes no sense for them to port the number in, as it would be on a sim card that is not connected to the contract that I purchased at iStore. I understood this, bit upset for the runaround, and went back to Justin to tell him this report. He agreed and opened up his computer and fiddled with it some more while I waited. After a while he said that he had requested the port and that he would call me (my son) when it was approved or I should come back 48hrs later.

On Thursday 2 February (no call from Justin) I encountered Enver Julius at iStore Waterfront. I had to wait for him too as he was in the back, although there were no customers at all and it was 10.30am. Bit annoying. Enver did know about my contract and picked up the phone and documents from the back. He said that there was an issue with my number having originally come from Vodacom and being ported into Telkom about 2 years ago. He said that the number had been archived and only Vodacom "next-door" could get it back if I brought in my ID and proof of address (both of which I had given to Justin 2 days earlier). Again I waited at Vodacom, nearly 40minutes this time, and got to speak to "technical support" as Enver recommended. To my shock this person again explained to me with some anger that Enver has the same training and software and contacts as them, so he should do it to avoid me ending up with 2 sim cards. Very annoyed now, I returned to iStore and had to ask for Enver who was in the back again - to tell him that again Vodacom sent me back to him like they did 2 days ago to Justin. Without comment Enver opened his computer, typed (don't know what) and made a couple of phone calls regarding archived numbers. After about 20min he told me that Vodacom deletes numbers off their records if they are ported out of their network, and that they may only be brought back after 5 working days. He told me that it wasn't sure if the number could come back, so it may be better to take out a new number. I opted rather for the request to port my old Vodacom number back onto the network. Enver took my numbers and business card and said he would contact me as soon as the number was approved.

On Saturday 4 February I returned to iStore to find out the status of my request. Justin was there and recognised me. He said that he had left a voice message on my son's phone to say that I should do a sim swap at Telkom so that I could receive the Vodacom message that approves the porting in. My son had no voice message on his phone, but I did walk over to Telkom to get a new simcard for my number (the case was that my phone had been stolen, so I have no phone nor sim card at the moment, which is why I am purchasing a new contract). I gave Justin my new sim card so that he can put it in a/any phone and receive the message. He said that normally he can do this immediately, but that particular day their "systems were down". He apologised for the delay and said that he would call as soon as this was arranged.

No calls from anyone have been received all weekend nor today. So I called the iStore info number to ask for Enver or Justin. I was told that there is no phone number for them but a friendly service provider took my details and promised to write to them to contact me. Ninety minutes later - no call from Enver or Justin - I wrote an e-mail to Enver to ask what the story is with my contract. Never replied to say that "the system were down all weekend" and that he would deal with it asap and write back to me before he leaves. I replied that it was by now 4pm on Monday. I have still not had an answer from Enver.

I am very upset about being fooled by Enver and Justin ("just go next door" - according to "next door" they send customers to them all the time for time-consuming issues, despite their shop being not nearly as busy as the Vodacom shop) and about their complete lack of care to follow up or stick to a promise that they make.

I would like Vodacom to take charge of processing my new contract for an iPhone SE (R150/month) + porting in my number from Telkom [protected]) without further delay + offering me compensation for the messing around by Vodacom staff at the iStore Waterfront.

With thanks,
Mirjam Asmal

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M
4:06 am EST

Vodacom customer service

Last Friday i called in to the Vodacom customer care call center.
After stating my case i was transferred to the accounts dpt(?) spoke to a women by the name of Felicia (unsure re spelling).
Now, regardless of the fact that she, for a customer service person, handled the call terribly (general attitude and tone of voice etc),
So much so that i had to ask to speak to her manager. I still am basically in the same position.
Worst of all, shortly after requesting this i was put on hold and then, a few seconds later the call was terminated, they hung up on me!

Date of incident was Friday 03 February.

My vodacom number: [protected]

Description of issue:

Due to a bounced debit order (as a result of changing banks) and relevant penalty i was unable to pay my phone bill, additionally i was strapped for cash at the time and the increase pushed me out of budget.
That was last year, about August, My phone service was then locked due to non payment.
I was unable to call, sms or use data.
Whats even more disgusting is that even AFTER the number was locked and not in use, I continued to get charged, the bill is over R2000 now.
Since then i have made multiple attempts to resolve the issue fairly by Calling in, visiting the vodacom stores etc.
Each time i get pushed around, hung up on, take your pick of bad service descriptions here.
My issue is that i feel the charges are completely ridiculous. Furthermore, how can you charge someone for a service they no longer receive.
Surely there must be some recourse?
Dealing with the customer service agents is terrible, and all the people in the branches do is ask you to call the support line.
I have been a vodacom customer for over 10 years. What to do?

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B
3:59 am EST

Vodacom cancellations

No service and threatening to list me after 3 months trying to cancel

So a while ago my phone got stolen - I did not activate the number immediately again and when I wanted to it was deleted so they gave me a new number. But whoever loaded the new number loaded it as an upgrade effectibvely starting the contract from scratch - nobody can sort this out. My contract expired at the end of october 2016 and I have been trying to cancel since then - everyone promises they swill sort it out - I have 16 reference numbers but nothing - so I stopped my debit order - then called and told them why and asked they make a note - for which I have a reference but which now does not exist - last week I get a letter of demand - today I call the collection no sorry they can see the problem but can do nothing I must call cancellations - cancellation keep cutting me off - so collection say either you speak to cancellation or we list you - a threat ? Who do you think you are vodacom ? I am going to post this on every site I can and expose how little you feel for your customers

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K
2:46 am EST

Vodacom contract upgrade

Not a drop of service. I have tried to upgrade for three weeks now. You clearly don't want or need my business. Call centre agents just end calls. Which made me upgrade online. Phone was supposed to be delivered within five working days and has not been delivered. Nobody you contact is willing to assist. Pathetic and disgusting service. I used to be with autopage and never had these issues. Since moving directly to vodacom I experience nothing but bad service and issues.

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T
7:59 am EST

Vodacom laptop not yet received

Hi
I visted the Vodacom Chatsworth Store on the 29th of January 2017 and purchased a laptop contract, I was promised the laptop would be available to me for pick on Thursday ( 2 February) latest Friday (3February) and I had made it aware to the sales assistant that I am a student whose leaving to university and I need my laptop before the weekend. I also had to make several costly trips to the store to check on the whereabouts Of my laptop as I was not contacted by the store . The sales assistant at the store told me today that my laptop hasn't been delivered by the couriers as yet and when I visited the store yesterday(2nd February) the sales assistant told me that they had only placed the order on the 2nd of February. I feel saddened at the fact that I will most likely be leaving to university without a laptop for my first semester.

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5:45 am EST

Vodacom vodacom online sales are inept at placing orders

I have dealt with Vodacom online this last week for an online special that has been and still is advertised. Said offer was the Samsung Galaxy S7 Edge + Samsung Galaxy Tab 3 Lite combo deal. I ordered this little package on Thursday last week (26 Jan 2017) and have been put through an absolute obstacle course/gauntlet of emotional distress, spoken to more intellectually inept lumps from Vodacom's call centre that I should have to, and been delayed with my order for a full week. I have phoned to check my order multiple times this last week only to be told by several call assistants either one of 2 stories: 1) Apparently the cell phone is discontinued (really? Are we not referring to the S7 NOTE? Are we sure of this?) 2) There is no more stock of this special (No stock? Why are you still advertising the special on your website Vodacom?). Lastly I am told by someone that there is actually still stock and she has sold this very product this morning to people already. The lady who I took my contract out with (last week Thursday), told me on the Tuesday after the week I had ordered my phone (so, like, 4 working days later) that there was no more stock of the coral blue S7 Edge and in order to get my phone much sooner I can consider choosing another colour for R100 more on my contract every month (AGAIN no stock and we're still advertising?). I choose this option, reassured I will receive my very expensive package within the next couple of days. Not one to be inconsistent with bad service, two full days have passed and I still have not received my phone from Vodacom, in effect rendering my decision to go with the more expensive, more AVAILABLE (not CORAL BLUE) product pointless. Phoning back 4 times this Thursday, exactly a week later, I give 4 different people a message for my original assistant to call me back. Eventually I am told she isn't in and since these specials are only placed on a Monday (ok? Whatever that means… how do you people get stuff done?) I will have to wait another 5 days at least as today is Thursday and my order will only go through next Monday, even though I already ordered this special LAST WEEK THURSDAY so essentially I should've received the thing this last Monday already.

Look, I don't even blame an individual call assistant that I dealt with on the phone this last week (and to be honest, about 2 of the 10 people I spoke to were slightly helpful)…I blame THE MANAGERS, THE BOSSES, THE PEOPLE WHO RUN THIS CIRCUS. Train your staff, please. While you may be very polite on the phone, you people treat your customers horribly, and you know it, I know it, everyone's knows it. After a massive tantrum I am transferred to a more managerial character that promises me I will have my phone in the next 2 days and that my assistant will get back to me promptly the next day. Forward to today, Friday (3 Feb 2017), and my assistant still isn't in, the manager character is not available and I have cancelled my contract. I hope you people sleep well at night knowing how you treat your customers. I've never been more fuming, frustrated and completely disappointed by a company before. I do not, and will not, recommend Vodacom to anybody.

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4:42 am EST

Vodacom double bill in december / finance department

I have been trying since 4 January to get an answer as to why I was billed twice for a data contract in December. I have been sent from pillar to post and every time I am "put through" to someone who MIGHT be able to answer me, I am conveniently cut off. When I say that I am not accepting 22 February as a possible date for feedback I am just cut off. And this after the first call centre agent have promised to have this issue resolved within 48 - 72 hours.

You speak to a new agent all the time and NO ONE CAN HELP YOU AND NO ONE (EXCEPT ONE POOR SOUL) DELIVERS ON THEIR PROMISES TO CALL YOU BACK. I HAVE HAD IT!

Number concerned: [protected]
Ref nr: [protected]

Please refund me ASAP! Or just give me your silly explanation as to why you chose to steal money from me!

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Yvette Messinis
, US
Feb 05, 2017 7:07 am EST

I too have had nothing but terrible service from Vodacom. I initially took out a 2G plus 2G contract in 2011, which I paid R150 per month for. After the two years, they did an upgrade without authorization, my monthly fee was R99, so I went in and demanded to hear the recording that I presumably gave consent for an upgrade. They couldn't find the recording. So I did an upgrade in Autopage Cellular Office (January 2015). It was still at 2G plus 2G as far as I knew. Sometime in that period I would go through a lot of data and had to top up via My Vodacom. I have contacted, (First time March 2016) them several times with regards to signal issues and if they could put up a booster in our area as I am not the only one with 2G or Edge as the signal. My work is purely reliant on a good signal, I have lost five jobs due to bad signal or no signal. In October 2016 I contacted them for an upgrade. The woman dealing with my upgrade (I upgraded to a 10G package which costs R499) was rude and unprofessional, when I said to her, "I can't hear you!" she said, "it's been a rough week with the iPhone six launch, so we having a bit of a party!" She was not paying any attention to me at all and did what she wanted. A week later, there was a billing issue, so I contacted Vodacom again, I asked them why am I being charged so much, they said it was her commission, but please note that my Upgrade only came into effect in January this year. December I receive my account that said R517, I call yet again to query this, they said I am still paying for the rental, and that January was the last month I would pay for the rental. So I leave it at that, 1st January comes, and they debit my account for R637-00, I call yet again, and they said, the reason they took so much money was due to the upgraders commission. I thought this is absolutely BS. So I sent an email and to date still not got a reply. February account they deducted yet again R517-00. I am fed up with Vodacom and their just helping themselves to my hard earned cash, they still have not resolved any of my issues, and I have been with Vodacom since 2003. I have four cell phones (prepaid) and 1 data contract with them. How come there is no customer service or satisfaction? How can they get away with this?

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B
3:34 am EST

Vodacom bad service centurion mall

So I went into the Vodacom shop in Centurion mall hoping to get my problem solved but I spoke to a brick wall.
I paid my premature cancellation amount on the 30th of November 2016, but to date, I am still being invoiced.
I asked the Vodacom person (lady) to please check for me why they are still debit me each month.
So the lady said do I have proof that I canceled my contract, so I showed her all my documents (Proof of Payments and the confirmation email from Vodacom that they received my payment and that my contract is closed).
So they lady said I must phone accounts department and sort it out with them, now I must do her work nice.
I asked her if I can please phone the accounts department from their store phone because I don't want to use my airtime to hold on for an operator, you usually hold on for 30min if you are lucky, with Cell c its 2min max.
Then they lady said no I can't use their phone because the battery is flat.
Then I told her that is the exact reason why I left Vodacom on the 30th November 2016.
What type of service is this?

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2:30 pm EST

Vodacom vodacom contract

Hope to hear from you, not that it will change anything in my life right now!

For the past 4 days I have been sent from pillar to post between Vodaworld, game and Vodacom customer care line without success. I have signed a contract with Vodacom through game with the intention of keeping my current number, however game informed me 3 days later that they are unable to register the contract because this number once belonged to my husband, otherwise I would have to write a letter to be given authorisation to use the number and this could take up to 30 days . I drove between vodaworld and game like a post man as both consistently gave me contradicting information . Eventually I phoned customer care today 02/02/2017 again my call was transferred to 4 different people, 40 minutes later to be told that the customer care line only support s online sales and direct sales! Quote "Unfortunately we do not support stores mam, you'd have to go back to game and address the issue with them! " unquote. This is despicable service, totally outrageous, nerve racking!

I will be celebrating my birthday tomorrow but thanks to your fantastic service my friends and family can not reach me as the sim card is no longer working.

I'm on the job market with this being my primary contact telephonically and email wise but again thanks to your great competence am unrecheable!

As far as am concerned Vodacom is by far the worse service provider I've had to deal with!

It's further annoying that despite having requested the customer service agent to escalate the issue I was literally told to go away to game where I bought the contract.

THanks for ruining my birthday! You can keep your phones and contract. I will ensure I don't touch or recommend Vodacom to any friends or family. The service sucks!

Should you bother I do have a business line

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10:32 am EST

Vodacom data bundle was not received

On the 31st of January I bought 100mb at 12:41 pm and it was activated, I got home later that afternoon and turned off my mobile data because we have uncapped wifi so there was no need to have my data on whilst I was home.

My data had been off all day because I had been busy with children at school, I had left my phone in my bag and when I eventually took my phone out at about 12:30 and turned on the mobile data for the first time since the previous day, I saw there were numerous messages saying my data bundle had run out, I checked my balance and saw that i had not received my R200 which I usually get each month as per contract! There were no open apps so I don't know why my balances are 0.00.

This is absolutely ridiculous, I can't do anything with my phone unless I'm in wifi, I am going back to University this weekend and I need this issue resolved because one can't work like this! There is not wifi all over campus and I just find this unacceptable seeing as we pay quite a lot each month for this contract and now I have not got any data this month! So we have actually paid for nothing.

I went into my local Vodacom store to see if they could see what was going on and they informed me that there seems to have been other complaints regarding this issue these past few days at many different vodacom stores.

I would like to know how you are going to resolve this issue, am I going to be reimbursed my R200 airtime or what would you suggest? Being a student I rely on this airtime each month so that I can buy my data in order to research varsity work and contact people whilst at university and this is now a major issue in my life.

hope you can provide a solution to this before I get back to university.

Regards
Sarah McKenzie

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7:30 am EST

Vodacom lost phone from vodacare repair shop in alberton to vodacom mall of the south

On 2nd of January I took the phone in for repairs at the Vodacom Shop Mall on first week of January 2017 due to a cracked screen encountered in December. The Phone was booked in & send to Vodacare Repair Shop In Alberton. I told the consulted that i don't want it to be repaired i will rather take a new phone & pay in the Excess coz the phone is Insured for Accidental & Loss cover.
The Vodacom Repair store in Alberton say they booked out the phone & handed it to the (RAM) the courier company. But the phone is been missing for 3 weeks. The Vodacom Insurance company does not agree to submit my Insurance claim because of the Phone is Nowhere to be found. Vodacom lost my phone which is insured & they don't wanna replace it. This is my second Claim. The first claim was successful. Currently spend 1 month without a phone & my contract is still active.

Regards: Joseph
Cell :[protected]

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7:28 am EST

Vodacom cell phone bill

Good afternoon.

I require legal assistance with vodacom.

I was on holiday in bali from the 24th of december 2017 till the 3rd of january 2017.

I have been billed r30385.41
My mobile number ([protected]) is registered on my father’s name (Mr thiagaraj govender).

The debit had run off my father’s account. He then phoned vodacom to query.

Vodacom has advised that I needed to put my “mobile data” off if I connected to wifi. Regardless of wifi I would still be charged data roaming rates.

If you look at the “data services” portion – it provides the amount of data used and charges accordingly. Please be mindful that I have 2 gigs of data each month all day and 1 gig of data from midnight till 5am.

Under “roaming data” each time I was on wifi I was still being charged. Vodacom advised that I should of put my “mobile data” off. Surprising enough when I am in south africa and if I connect to wifi and update/download software on my phone I was never charged – I never had to put my “mobile data” off.

Please assist with this matter as I can’t afford to pay so much of money for what I thought I was using as “free”

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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