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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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Newest Vodacom reviews & complaints

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3:31 am EDT
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Vodacom contract no [protected]-6

Abovementioned is a contract in my late husband's name.
I am not willing to pay this contract on the cell phone numbers on his hontract.
If vodacom is willing to do a reversal of the contract on my name and no, then I will pay it.
Why dont vodacom has death insurance on their cobtracts like all other shops where my husband had accounts. Why dont they tell anyone about it when they open a contract?

Please contact me by email to [protected]@gmail.com or per whats up on [protected]. I handed all the documents over to a lady with the name Frelicia at your branch in Jeffreys Bay, and she told me that she will sent them to you. I am not going to this shop again, since they do'nt seem to eager to help the clients.

I am not taking phone calls on this matter. Either email or whats up

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5:41 am EDT
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Vodacom poor service

Last year November I reported a Fraud that was done on my contract account([protected]) and sent the documents that were requested by Vodacom. Every time I would do follow up, I was told that the investigation is still under proses but money was still being deducted from my bank account. Then in February when I called Vodacom I was told that the investigation was done and completed, but on my other number([protected]). I was told to send the documents again, which I did. to this day, when I make a follow up I am still told that the matter is under investigation. What frustrate the most is that I am never updated on the progress, I am the one who has to call every time. Can someone please take the initiative of helping me please...

Contract Number [protected]
Ref Number: [protected]

mr Karabo Ndlovu
[protected]

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12:40 pm EDT
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Vodacom wrong number cancelled by vodacom...

No feedback, nothing?
The email address to Kabelo was changed to @bytes.co.za within an hour
after returned as undelivered

From: Riaan Kruger [mailto:[protected]@unitransmotors.co.za]
Sent: 11 August 2017 13:11
To: kabelo.[protected]@pytes.co.za
Cc: [protected]@webmail.co.za
Subject: [protected]

Good afternoon Kabelo.

Please sort the following problem once and for all.

I spoke to you last week regarding the problem on above mentioned nr.

I was contacted by one of Vodacom`s marketers regarding a new data contract.
I accepted it, nr [protected], starting 11/07/2017.
I asked them to cancel my existing data month to month contract, [protected].

Then they`ve messed up big time by cancelling my cell [protected].
I`ve asked several times that Vodacom`s mistake be corrected, which was done 07/08/2017 but
again not correct.

It was a month to month contract which I`m using after my 2 year contract has expired earlier this year
and I just asked that you re-instate it as before, not my fault.

Yesterday I noticed that you charged me R97.00 connection fee – that`s totally unacceptable and you must correct it.
I also noticed that my next upgrade is 07/05/2019, how can that be?
I didn`t enter a new contract or anything with my existing nr, [protected].

Just correct everything as it was before on this number.

I await your urgent reply.
Use my private email address: [protected]@webmail.co.za

Kind regards/vriendlike groete
Riaan Krüger

________________________________________

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9:47 am EDT
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Vodacom missold by vodacom agent

I am extremely dissatisfied as i was contacted by a consultant from vodacom offering me a family cover. She told me that the cover was for R30000. I asked her if i could cover my mother who is presently 79 years old. I was told by the consultant that my mother will be covered but there will be a waiting period of 3 months, however, when i contacted your offices, the consultants had no information regarding my mother being covered and no information was on the system. I have spoken to a consultant and instructed her not to allow any more premiums to be deducted from my account two weeks ago. She told me that she will cancel on her side and that I must also send an email to that effect. Another premium has been deducted from my account today. I have been missold by Vodacom consultants and I would like all my premiums to be refunded to me with immediate effect. I have been a vodacom customer for 17 years and now I am digusted at the way agents blatantly lie to get a sale! I want a refund for all the money that i have paid towards this as I have been lied to.

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4:08 am EDT

Vodacom customer service - no phone for more than 14 days

Vodacom Mall of Africa does not seem to communicate any information with Customers until it is convenient for them. They have no sense of urgency or Customer Service. An OBF for my phone was approved on the 15th of August (this I found out from vodacom repairs themselves and not the store even though they promised to get back to me on specific days and they fell through on those promises.) Their phone lines are never active during the day if you would like to follow up with them, you can only ever get through at 4 pm every single day, I raised this with Fumani the consultant yesterday evening and he was not aware of it, I tried to call again this morning to get feedback on an email I sent through to the manager (Chade) but alas I cannot get through to the phone line so have no means to follow up or get any information. I am only expecting to get any follow ups at 4 pm later today as I have tried and am still unable to get through. They will not call me first, I always have to call in to follow up and check which is rediculous Customer service. I went to the store yesterday at 5.45pm to try and resolve any issues and get some information but the only person who can assist is the manager and she was not there...I have sent through an email to her, two to be specific but have not gotten a response and cannot get through to the phone line as explained above! I constantly send email to the consultant Fumani but he has never responded so I am guessing emails are only functional when you want the customer to give you 10 out of 10 Customer service, there after nothing. I am definitely going to take this up as far as it can go as this is unacceptable, I have not had a phone for 3 weeks and had the worst customer service from vodacom mall of africa. It is ridiculous.

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4:41 pm EDT

Vodacom account in arrears

Good day

My mobile number [protected]

[protected]@gmail.com

Since the begining of this year there were a huge amount deducted from my bank account. On enquiry it was mentioned that i used alot of data the they then only credited amount back but was not the full amount. No i am always acording to Vodacom in arears. Please go and listen to all recirdings of my complaints. I am on a Red VIP packadge and requested them to go back since the bigining of my contract and see what was my average monthly payments. I also visited Vodashop in Brits for assistance, a complaint was submitted but failed to provide me with a reference nr. After this myself and my wife went to Vodashop in Centurion Mall, the lady that assisted us confromed that we are in areas and after expaining all this over again that there must be some mistake, she then comtacted the accounts department and handed the phone to me, they then checked on the system and confirmed that i am not in arrears but fully paid up. I requested again for the reference number but no joy. I am more than 20 years with Vodacom and i am on the stage to re-new my contract but i am seriously doubting it. Is this the type of service that vodacom custemers get? As i am typing this my services was suspended and i cannot make any outgoing calls this does not influence only myself but my wife and childs numbers are blocked. Can someone please sort this out or just cancel all my numbers on cotract and not even as per previous warnings put me on pay as u go as i really do not want to be part of this group anymore.

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Bianca35
pretoria, ZA
Aug 16, 2022 8:43 am EDT
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good day

my name is Bianca Makgae

i have an account for Vodacom Fiber but to my surprised i have recieved statements saying i owe them R981.89 but on the form i have signed i ticked the block for debit order so why they don't deduct money from my account i don't know ..And i know soon they will hand me to their lawyers while is not even my problem. i have send them an email asking them to contact me for us to fix the debit order thing but even now no call or email from them .even for me to receive my package i had to wait for long for what reasons i don't really know , i want to know the person who captured my information why he/she didn't put the correct information now two months without them deducting now they want to make it my problem how is that possible? From the statement i am receiving even my address is not correct nothing at all i don't really know what is happening here...

i need this matter to be resolved as soon as possible please my name is very pure i don't want to be blacklisted for things like this.

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celeste swartz
, US
May 06, 2022 3:20 pm EDT

Good day,

My name is Celeste Swartz

I had a contract with you it deducted from my account and was advised to contact the Cancelation department to convert to prepaid once my contract ended on the 2nd of January which I did a guy assisted me and made a note on the system for the changes to take place I also asked if the deduction in January was the last payment he said yes I don't pay anything anymore I know that the calls are recorded I would like to have those recording because it shows my account is in arrears I am disputing this matter and want further investigation to be done. My lawyer is also on this case wanting the recordings to find this incompetent agent that assisted me to resolve this matter asap.

Regards,

Celeste

Y
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YoliswaT
Johannesburg, Gauteng, ZA
Jun 30, 2021 3:36 am EDT
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Good day Recipient

My account/contact number([protected]) has been handed over to pre-legal from the 21st of June 2021.

I have been to the Vodacom Branch in Carletonville and I have received minimal assistance and have been sent from Pillar to post to enquire on my account.

I have called the contact number 082 1942 with no luck.

This is/has been a frustrating ordeal.

Can I be promptly assisted on query, as I require my number back.

Regards
Yoliswa Tsaba
[protected]

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5:45 am EDT
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Vodacom number blocked due to suspected fraud: no assistance from vodacom

I am Ndinannyi Justice Libago

I had notice that one of my account has been charged high amount in July and August.

Vodacom Number: [protected]

I called Vodacom Customer Care and they told me that my number is now blocked as they are suspecting Fraud.

They later referred me to Vodacom Forensic unit.
I call ed them and they said they will refund me and i should also do SIM Swap.

I went to the Vodacom Shop and they said they cannot assist me as the number is still blocked.

I called Custer Care again and they said they cannot assist me.

I am very frustrated as the Forensics Offices are unreachable every-time I try to call them

My account is continue to be debited every month.

customer care agents are really not glued up with my frustration.

Please help

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4:32 am EDT

Vodacom unauthorized charges and unethical behaviour

It seems Vodacom has an arrangement with third party "content services" suppliers e.g. MobiGamer (I assume a web based mobile phone games provider).
Sometime in May 2017, and without my knowledge, somehow I was subscribed to this service and they started taking money out of my bank account. After many frustrating telephone calls, the situation is as follows:
- the subscription has been cancelled (no more money is being taken from me for this service I have never used nor subscribed to).
- Vodacom keeps telling me to contact the third party directly and to take up the matter with them (as I see it, I have a contract with Vodacom and only Vodacom. It seems illegal for them to be taking money from me, and passing it on to a third party, and then not taking responsibility for it.
- the amount (more than R900.00) has not been refunded.
- I have not had any satisfactory feedback from Vodacom. Just awkward promises (not kept) from obviously unqualified telephonists. No referral to another department or a call back from a supervisor. Nothing.
It seems to me that Vodacom deliberately stuctures it so that it is virtually impossible for their customers to get hold of them to get meaningful discourse around dissatisfaction with their products. It seems to me that sales are prioritized with little regard for the capacity to deal with recourse from those sales. It seems to me that customers are relied on to be the guinea pigs and trouble shooters for products and even then not acknowledged as such or afforded the decency to rectify their complaints.
Worst of all is that it seems that all the major mobile phone providers are to a greater or lesser degree culpable of similar behavior, making it pointless to change providers. This looks like a kind of economic dictatorship that is guaranteed to topple, sooner rather than later.

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3:36 am EDT
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Vodacom upgrades not canceled

I recieved phone call from vodacom upgrades 27 july 2017 on number [protected] and [protected] the guy told me i have 7 days to cancel upgrades .I phoned in the 28 july 2017 asking to cancel ugrades ref no-[protected] . I phoned again ref no [protected] still not done i phoned in again after going 3 times to store ref no [protected] still ot done . I went to store yesterday again on the 15 aug 2017 were me and lady from vodacom phoned in again with no sucess they gave me number to phone [protected] when i phoned the guy told me they only do mtn telkom and fnb clients once again i phoned up upgrades deparment still no help .I phoned again this morning 16/8/2017 they said i much phohned [protected] spoke to asley he said they cant do vodacom .Can someone plase assist me because this is getting frustrating as no one can help . Regards marinda webb [protected]

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3:21 am EDT
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Vodacom upgrade???

On the 4th of August I engaged with your Woodmead franchise to conduct upgrades on the 3 contracts I already have and to open a 4th. At the time Juanique Viljoen made me aware that the iPhone stock was on back order and she would advise me when it would arrive.

By the 15th I had heard nothing from her and call the store to leave a message for her to call me and dropped her a mail. On the 16th she sent me a short and blunt mail to say that there is no stock and there is nothing they can do for me?

as a Vodacom client for over 15 years I have never experienced such a shocking no care attitude. when I called her post the mail I was met with aggression and the same "there is nothing I can do for you" attitude.

I am at the point to move my requirements to another service provider, can you suggest a solution. or does this no care attitude reside throughout the organisation?

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8:32 am EDT
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Vodacom phone still under warranty

To whom it may concern. I am beyond unhappy wrt the feedback that i got from your technicians. I bought a phone in January 2017 @ Game store. I took the phone in end July 2017 because it was not charging. The feedback that i now received from Game is that Vodacom say that it was client negligent hence cannot repair. My question is, how do you/they determine client negligent? Secondly the phone is still under warranty ?
I am disputing the technicians statement hence i would like my phone to be repaired or to be given an alternative one please?
Where is the client loyalty going to? It's easy to sell items to us client but when it comes to matters like this than we dont get the necessary service back.
I am surely not happy & would dearly appreciate a senior to intervene

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4:09 am EDT
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Vodacom credit / charging of paid up contracts

I pre-cancelled 8 of my contracts due to the service I received, on the 11th of June 2017. We made payment of just over R15000.00, and sent the documents with proof of payment to the cancelations department on the 12th of June. When I called after an sms I received, saying that all the relevant contracts was cancelled I called in just to verify. To a shock they cancelled all of the contracts, since the we have being calling up and down regarding this matter as our account then also reflected as R33000 in arears. After a month and a half we eventually got 2 numbers reinstated and a credit not loaded only for the two devices witch you cancelled. And now still you want to charge me for the contracts that I have paid up in June at the end of June, because your people is incompetent. How could you still charge me for things that I already paid off? I will be seeing you CEO on Thursday, maybe he has the passion so give great service as the rest of the staff does not. And I will not leave till this matter is resolved. I have all the recordings and empty promise as well.. and if you even just think to list me anywhere there will be problems.

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1:22 am EDT
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Vodacom service

To Whom it may concern

I have had the worst experience with your branch at the Galleria mall.
Staff are incompetent and unable to assist.
I opened a contract around the 28 of May 2017. I had to wait atleast 3 weeks to get the phone after various complaints and visits to the store. Not once did the store call me to update me.
I then get the phone and but none of my free minutes, data or smses which came with the contract was put on the phone.
Again after a number of calls, not one person at the store gets back to me.
The manager, Warren, doesn't even have the decency to give me an update after logging a complaint with him. I have to call him back after not hearing from him for almost a week.

After getting no assistance from the branch, I contact the call centre. A very pleasant guy by the name of Sibongiseni advised me that the branch did something incorrectly and did not change the number for the contract to my existing number, which is what was discussed when taking out my contract. Unfortunitaly the only person that would be able to assist is the store I took the contract from.

I proceed back to the branch, only for the consultant, Chanel, to tell me she doesn't know exactly what to do or tell me and that she will have to get back to me.

Now, I week later, I still have no response from the branch.

What kind of service is this? I have been a vodacom client for years and cannot believe that this is the type of service we receive.
I am very disappointed.

I hope that someone will be able to assist me.

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7:49 pm EDT

Vodacom vodamail service not working

Hi, every time I try and move to previously received emails on my Vodamail account I receive the message: cannot read property 'style' of null. This message also shows up at other random moments when I try and log in. I have called the 082 111 line seven times and gone instore for help twice but no-one can help me. Please tell me why this is happening and how to correct it. Thank you

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7:54 am EDT

Vodacom vodacom refunds

On the 21st of June 2017, I payed vodacom R1100 which my contract was owing for the previous month, and vodacom double debited from my account again on the 30th of June 2017. I then called vodacom asking for a refund for my money and I was told it will take 14 days for me to receive my money, I was asked to send my bank statement and my proof of payment which I did and I kept calling every week since then, still I haven't received my money yet and this has created an unbalanced financial situation for me I can't balance my finances and no one seems to care enough to help me with this, this is poor service from vodacom. And I don't think I will be using vodacom anymore because of this. I need my refund and a serious apology for this delay. My ref number:[protected]

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3:10 am EDT

Vodacom vodacom account - [protected]-7

I have received a WiFi router on TOP UP contract in June 2017 for R338.00 p. I receive 10 gb day and 10 gb night time data. I phoned Vodacom and asked if this can be increased or if the data just continue after my data is used up and the call centre agent said NO as it is a TOP UP account and I have to buy additional data. I bought data of R599, R149, R149 and another R149 during July.

GREAT was my supprise to receive an account of R15378.07 of which R12 942.94 plus VAT was for DATA USAGE, remember, which I cannot use.

I went to Vodacom walk in custormer service in Canal Walk, Cape Town and logged a complaint on 27/07/2017. They told me it is a massive mistake and will be sorted in 48 hours.

It has now been almost 3 weeks and I receive a call daily on how I am going to pay this amount.

What the hell is happening?

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9:13 am EDT
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Vodacom incompetent staff

Friday dated 12/08/2017, went to a vodacom store @Eastgate to make an application for an iphone 6 and the consultant said the was no need to verify and submit docs since I am an existing Vodacom contract customer.I had all the documents with me and said must come the next day and guess what then there was a story that now things are not working out as he thought "meaning having to send documents through"they would and we must come back in half and hour.When we do so his not there doubt if he tried to process our application and asked us to come Monday as the people who do verifications can only do it then.I mean this Niel guy is really incompetent you can't be sending people to and fro it just sucks that I still have to bare having my contract with Vodacom when your staff fails to keep your current clients satisfied.I guess its all a blessing in disguise as I told Niel to just give back my documents and not process my application anymore.I still don't get why he didn't just send through the docs on friday when we were there and it was still early within the working hours around 3 and just make an assumption that backfired...unathentic

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2:42 am EDT
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Vodacom one net service

Yet again, Vodacom portrays they incompetency - Cancellation of the above mentioned service has taken place almost 6 months ago - to date, I am still being billed for it. The entire network of call centers do not know how to cancel the service. Better yet, all my lines have been moved from this fraudulent thief of a network yet I am still being billed - nobody can explain!

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1:43 am EDT
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Vodacom billing issue not resolved

I recently upgraded my phone at cellucity in canal walk (May 2017), Cape Town. I also requested for my address to be changed on my account as well as my name and surname as I had gotten married and provided them with a copy of my marriage certificate.
I was assured that my account billing would be a certain amount R787.50 which I signed for.
However, upon receiving my first invoice from Vodacom after upgrading (June 2017) I was billed R499 (R1286.50) more than what I signed for. Also my address and surname was not changed on my account.
I went into the store (3rd July) and spoke to the same gentleman that helped me upgrade my phone.
He immediately apologized and stated that I was not the first customer to complain about this on this particular day. He said he would send a request and have all my issues resolved. (My name and address change as well as being billed incorrectly).
2 days later I received an sms stating that the issues had been resolved. I phoned the cellucity branch in canal walk and confirmed that the issues had been resolved.

At the end of July I receive my vodacom invoice and once again the issue had not been resolved. I was again billed R499 (R1286.50) more than my account for which I signed and still my address and name has not been changed on my invoice. I had gone through the same procedure as described above, and still no rebate has been made to my account.

My current bill for August states the correct amount, R787.50, however, still my name and address has not been changed. This invoice might have been fixed but I have still been incorrectly billed for 2 months (R1000.00). I find this totally unacceptable and have a huge problem with this. I have requested that my invoice be sent to me. Now I do not receive my invoices as the address is not correct.

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4:13 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Vodacom - vodacom account

Please find attached the email I have written to WASPA. Please note that I think that this fraudulant activity is reflecting bad on Vadacom's name. Vodacom has basically given a random fraudulant illegal company the right to access my account and subscribe me to things I have never heard of costing me more money than my Vodacom contract itself. This i...

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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