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Vodacom / contract

1 South Africa

My original contract was due to expire 30 November 2016.
I called 0821958 to changed upgrade to Flex 110 on both my numbers [protected] and [protected] on 18 October 2016, however I again called after 18 October 2016 to have the Flexi 110 contract cancelled and stated that I want to go on pay as you go after my original contract have expired.

Due to above I was still migrated to Flexi 110 and in the process I have lost all my data, free minutes and sms.

Please go listen to your recordings where I cancelled the Flexi 110 and my original contract and where I ask to go on pay as you go after 30 November 2016 and PLEASE load my DATA, SMS and FREE MINUTES as per original contract
I hope by putting the complaint in writing that Vodacom's staff are capable to understand my complaint/request, as to call Vodacom or visit a Vodacom store is useless as I have experienced

Nov 3, 2016

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