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Vodacom / complaint about the I insurance dept of vodacom

1 South Africa Review updated:

Been trying to get ahold of the insurance division for a whole day. Even been to a walk in store and they too failed at getting through to the insurance section.
I have an urgent matter which needs attention and also I have a new handset to insure and I only have 7days apon receipt of the phone to activate insurance. This is not acceptable. I was advised that the insurance dept are experiencing a problem as they have changed insurers. However that should not affect the customer n providing adequate service to the customer. This is a great inconvenience.
I need someone to contact me ASAP

Feb 6, 2019
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