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Vodacom / complain

roodepooort, ZA Review updated:

I am disappointed with Vodacom. I signed a two year contract for 5G data and I was told at the end of the contract the contract will continue on month to month under the current conditions.

Now, and at on a month to month contract and priced changed from R189 to R259. Vodacom kept of charging me R259 for 5G, in the current market no one is selling 5G for that price.

This matter could have being easily resolved but no is was interested is resolving the matter and I was left with no choice but to terminate the contract because it on a month-to-month terms and conditions which does not exist.

regards
Dnko
[protected]
---------- Forwarded message ----------
From: Dinko Magaoga
Date: Fri, Nov 4, 2016 at 1:47 PM
Subject: Re: EC-04CC-3Q1QQR Re: account query
To: [protected]@vodacom.co.za, [protected]@vodacom.co.za, [protected]@vodacom.co.za

Good day, seeing that you are failing to produce a contract where I agreed that my current contract will go on month to month post contract end date on new terms and conditions and not under current conditions.

I take it that this new month-on-month contract condition does not exist.

The current market for 5G is not even R259, it means this month on month contract is priced at two years old pricing.

For the above reason, please find attached a letter to terminate this contract with immediate effect.

On Sat, Oct 22, 2016 at 5:16 AM, Dinko Magaoga wrote:

Good day, that is not part of the contract that I signed, if it is, pls show me where it says that is the contract

Sent from my Sony Xperia™ smartphone

Good day, that is not part of the contract that I signed, if it is, pls show me where it says that is the contract

Sent from my Sony Xperia™ smartphone

---- [protected]@vodacom.co.za wrote ----

Good day

Please be advised that the reduction does fall away after the 24months even when the contract continues on a month to month basis.

Kind regards

Gugu Lukhele

-----Original Message-----
From: Dinko Magaoga
Sent: Fri Oct 21 12:25:26 GMT+0200 2016
To: [protected]@vodacom.co.za
Subject: Re: EC-04CC-3Q1QQR account query

Good day, please send me proof or agreement that the reduction was doing to
be discontinued at the end of the contract, I am now at the end of the
contract and I contract should continue on a month to month as is, why is
the contract continuing under new terms and conditions.

regards
Dinko Magaoga

On Fri, Oct 21, 2016 at 9:55 AM, [protected]@vodacom.co.za <
[protected]@vodacom.co.za> wrote:

> Good day
>
> Please be advised that there was a Reduced Subscription of R70 on the old
> 1 that why its was R189.
>
> Kind regards
>
> Gugu Lukhele
>
>
>
>
> -----Original Message-----
> From: Dinko Magaoga
> Sent: Thu Oct 20 16:43:51 GMT+0200 2016
> To: [protected]@vodacom.co.za
> Subject: account query
>
> Good day
>
> I noticed my bill has jumped from the normal R189 to R259 per month for the
> following account
>
> cell number : [protected]
> Account number: B0184156
>
> Please may you send me a copy of the agreement where I have signed and
> agreed to the terms that at the end of the contract cost will change.
>
> What was explained to me was that at the end of the contract term, the
> contract will automatically go on a month to month under the same terms and
> conditions
>
> The 2R59 was never explained to me and I don't remember signing for it
>
> Please may you send me a copy of the agreement where I have signed and
> agreed to the terms that at the end of the contract cost will change.
>
> King regards
> Dinko Magaoga
> This e-mail is classified C2 - Vodacom Restricted - Information to be used
> inside Vodacom but it may be shared with authorised partners.
> ?This e-mail is sent on the Terms and Conditions that can be accessed by
> Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
>

�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

Good day

Please be advised that the reduction does fall away after the 24months even when the contract continues on a month to month basis.

Kind regards

Gugu Lukhele

-----Original Message-----
From: Dinko Magaoga
Sent: Fri Oct 21 12:25:26 GMT+0200 2016
To: [protected]@vodacom.co.za
Subject: Re: EC-04CC-3Q1QQR account query

Good day, please send me proof or agreement that the reduction was doing to
be discontinued at the end of the contract, I am now at the end of the
contract and I contract should continue on a month to month as is, why is
the contract continuing under new terms and conditions.

regards
Dinko Magaoga

On Fri, Oct 21, 2016 at 9:55 AM, [protected]@vodacom.co.za <
[protected]@vodacom.co.za> wrote:

> Good day
>
> Please be advised that there was a Reduced Subscription of R70 on the old
> 1 that why its was R189.
>
> Kind regards
>
> Gugu Lukhele
>
>
>
>
> -----Original Message-----
> From: Dinko Magaoga
> Sent: Thu Oct 20 16:43:51 GMT+0200 2016
> To: [protected]@vodacom.co.za
> Subject: account query
>
> Good day
>
> I noticed my bill has jumped from the normal R189 to R259 per month for the
> following account
>
> cell number : [protected]
> Account number: B0184156
>
> Please may you send me a copy of the agreement where I have signed and
> agreed to the terms that at the end of the contract cost will change.
>
> What was explained to me was that at the end of the contract term, the
> contract will automatically go on a month to month under the same terms and
> conditions
>
> The 2R59 was never explained to me and I don't remember signing for it
>
> Please may you send me a copy of the agreement where I have signed and
> agreed to the terms that at the end of the contract cost will change.
>
> King regards
> Dinko Magaoga

Di
Nov 04, 2016
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Comments

  • Mx
      Jun 04, 2017

    My name is Mxolisi Khanyile I sent my phone to a vodacom shop at westonaria in gauteng on the 08 of may and then on the 09th the vodacom repair shop at eastgate who the vodacom shop of westonaria sent my phone to for repairs sent a message saying that they are done fixing my phone vodacom shop will contact me as soon as the phone arrived then I waited .
    On the 10th the vodacom repairs sent a message asking about my experience with them and I didn't respond because I couldn't rate them since I haven't got my phone

    Weeks late I decided to go to the vodacom shop to ask if they have got my phone they checked and call eastgate vodacom repairs about it and they told them that they sent the phone on the 09th so they promised to trace the whereabouts of my phone until today they haven't contacted me...

    On Wednesday I called then the guy who was helping me promised to call me back later his still making some calls about my phone and he didn't call, on Thursday I called again but they told me that the guy who is helping finding my phone went out and again on Friday I called and they told me that the guy who is helping is not in he went to caltonville.

    I really don't know what to do now because it seems like they are dogging me since they are not saying anything about it while they promised to make it their priority... PLEASE HELP

    0 Votes

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