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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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M
2:16 am EDT

Vodacom [protected] data depletion over da last 2 days 12th to 13th

On da 12th at 11:50 I received an sms saying da my data is less than 270 mb while my fone was just sitting idle on da table, with da next 20 minutes I received another sms telling me I have less than 18 mb, I called vodacom bcoz I wasn't using my fone on why data is getting depleted while I'm not using it Mpolokeng gave me some funny excuse dat background apps r running and what I was surprised by this explanation as this has never happened before for da last 15 months, I changed da settings to what he adviced me and bought another data bundle and switched off my fone this morning I woke up to find a stream of sms's telling me my data bundle has been depleted.. I am interested to know how vodacom will explain this one.. If this how vodacom does their business I will gladly cancel my contract at da end of July and go back to my previous service provider at least there I can see where dat was going bad connection and all... Bcoz this is a case of us being reaped off by vodacom and your staff is abetting in this.. my number is [protected]

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M
9:46 am EDT

Vodacom cellphone contract

I have had a cellphone contaract with Vodacom of which I signed up with at the Boulders Mall, Midrand since May/June 2017 and being debited each month without fail. My phone got damaged, and as I was also paying for insurance, I enquired to aither get my mobile phone fixed or replaced. It was the LCD of the phone that needed reparing and at the branch I opened the contract at did not have a repair service I was referred to look for other branches that do. None of the other nearby branches did contract phone repairs. Went back to the branch & was then advised to rather go to the police station to claim it as stolen/lost and have affidavit done & was provided with a ITC ref. number thereafter. Submitted a form I was asked to fill in at the branck and had the affidavit attached to be referred to the head office for further approval and other proceedures. It has now been over 4 months since all that was done. each time I call the consultant who I had my contract opened with, I'm lie t o and given excuses & the run around. I'm always told a manager or the consultant (Lucky/Luckson) will call me back with feedback and it never happens. When I ask Lucky/Luckson for a manager he fobbs me off with empty promises & lies.

I have tried contacting the branch but not getting through to the direct department or people.

The ITC ref. number I was given is: [protected] for Blacklisting order on MSISDN for my registered cellphone number [protected].

Lucky was in charge of my case from the beginning and have always called him for updates etc of which to date has done nothing about.

Please help me as I am frustrated now knowing that I am debited each month for a devuce I do not have. I use a burner phone as I cannnot purchase another phone knowing I have a contract and have been waiting for the replacement phone I am still paying for but dont have. The model of the phone was a Samsung A5 2017 model and during the process was promised I would be provided with the A7 model as the replacement.

The shop I opened my contract with is situated at Shop No. 26, The Boulders Shopping Centre, Old Pretoria Road, Halfway, Midrand, 1685 (My last call to them on the 04/10/2018 claimed they had moved to Mall Of Africa).
Their email: Vodashop.[protected]@vodacom.co.za
Their tel: [protected]/ [protected]

Please help me resolve this and have my case escalated and resolved.

My name is Tirego Murial Maruma. I live at Kew, 2nd street Glenhurst Complex, Unit 136 in Lyndhurst 2090.

Cell: [protected]
Email: [protected]@yahoo.com

Many thanks.

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R
8:03 am EDT

Vodacom fibre

I cancelled my fibre line on 04 September and it is now 11 October and my line is still not cancelled. I called on 04 October to confirm that the cancellation was to happen on 04 October and was informed that it has to be escalated. I asked if I was going to be charged for October service and I was promised that I would not be charged for October service. I have now received an invoice for my fibre to the amount of R711 dated 01 October to 31 October. Why is this happening? nobody in the Fibre contact centre can give me a straight answer as to why the line is still active and I cant get to speak to the manager... what bad customer service is this?

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2:20 am EDT

Vodacom fibre department

Thay installed my Fibre on the 8/10/2018 and it is still is not working I logged a fault the same day with no response I escalated the fault yesterday and still no feedback thay installed the Nokia router..
S/N:M021731ALU00263949
Id:[protected]
Vodacom: Vodacom: Service request SR181008-025381 update NoReply(2-1IJTDL0).
I have had 0 feedback from vodacom

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GP Stoltz
, ZA
Oct 13, 2018 4:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I applied for a fibre contract at the end of May 2018. To date I am still waiting for the connection to take place. Keep phoning 0821904 and they continuously say that they will escalate the order. It is now the 13th October 2018 and again the order needs to be escalated.

When you ask for assistance from a Manager or Supervisor they say Sorry they have just stepped out.

The saga continues ... very frustating

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K
4:03 pm EDT

Vodacom vodacom south africa

I have bought a 1 gig data sale valid for 1 hour, 3 times...Each time having not received the data.! What on earth is going on.!? I have screen shots and times to prove that I bought it and 1 min later STILL did not have any data on my phone and when I called customer care, apparently their system says I Did use it! This is absolute bull crap and i would like a refund and 3 gigs data that is owed to me being that even now I'm also just waiting AIRTIME because I am not receiving the data I paid for! Common Vodacom! ! Where's this impeccable service you talk about and NO one is helpful! !

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4:54 am EDT
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Vodacom samsung note 9 pre-order

I pre-order a Note 9 online and my referral number was 127P8M. I have received my Note 9 and the first two item on the list, that your web page told me I would get a Welcome pack and an original Samsung cover voucher and a Bolt-on wearable.
I have not received the bolt-on wearable.

This is the Vodacom web addresses
https://www.vodacom.co.za/vodacom/shopping/devices/samsung-note9-pre-order
https://www.vodacom.co.za/vodacom/shopping/devices/samsung-note9-pre-order

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4:52 am EDT
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Vodacom vodacom contract

I as the customer arrangement is that Vodacom deduct my monthly payments at the end of the month. The deduction of my monthly payment was done om 28 September 2018 and I had insufficient funds in my bank as I only get paid by the 30th of each month.

Needless to say, I was charged R120.00 because of Vodacom deducting the amount.

I need Vodacom to pay me back as I did not give permission that my monthly payment may be deducted on the 28th.

Please make sure that it will never happen again please

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3:49 am EDT
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Vodacom upgrade

At first I had very good Service when it was time to upgrade my contract. They were very helpful and gave me a good deal. This is because I have been a great Customer for over 20 years. I upgraded my contract on 28 September and still have NOT received my phone. They said that they delivered it and was told that I do not work there. The next time I phoned it was because they could not find the address and its been returned. I asked why they did not phone me. they said they did, but this does not show on my log.

Anyway, now they have to wait until they get a return note and then they will have to redo the contract . This is PATHETIC as we cannot cancel . I don't know why I decided to stay with VODACOM and I want to know who the BIG BOSS is who might be able to help me with this . However I doubt that I will even get an acknowledgment of this complaint.

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J
1:40 am EDT
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Vodacom lindy gravett of thrichardt vodacom had terrible attitude plus personal attacks made to customer

Cellphone number [protected] on Smart small 500mg plus 1 gig free.
Contract expires in April 2019.
In Sept 18 the free gig was cancelled without notice.
3/10/18 email sent to CarolAnn.[protected]@vodacom.co.za.
She replied that the 1 gig free has expired, and that she has activated it again as I am still in contract.
I was also told that I forfeited the 1 Gig for September? Not my mistake!
This is NOT acceptable as Grant from Vodacom and our representative confirmed that the 1 gig free should not have expired. Data should be carried over which was not done from September to October (499.76MB data left).
Before 1 gig was reinstated I had 451.68MB data left (08:10), after the 1 gig was instated I was left with 1.38GB (08:59)- how is this possible?
I called customer services and spoke to Grant. He assisted me and sorted out the problem but alas...
I then get a call from Lindy Gravett [protected] attacking me personally, giving me the impression that she is trying to cover up her departments errors. Lindy did not want to understand my query and insisted on her version of the problem.
I want a written apology from Lindy Gravett.
I want the free data to be given back to me.
The free data should not have an expiry date.

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1:25 am EDT
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Vodacom fees charged without my authorization

I do have a cellphone contract with vodacom on number [protected]. I made numerous calls to vodacom to remove the fees for look 4 me and look 4 help. All of them promised to remove it and send an sms to me. I have not received any sms's regarding this and if I phone now they say I reached my call limits to vodacom and can only phone them after 3 november again. I sent emails and do they not even respond to my emails. I want these fees removed immediately. I want proof today that it has been removed on the account.

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T
9:06 am EDT

Vodacom poor customer service

2018-10-08
Cell number:[protected]
Very bad attitude from Neo Sehunelwa @ Rosebank Branch

I needed to do a Sim swap for my prepaid card and she told me I should call the customer care because I have never used the number to call anyone. She gave me a number to call and said I can only call it using a Vodacom Sim card. I lost my Sim card and there's no way I can call using the number she gave, and then she said that's the only number Vodacom has. To mu surprise I asked why would a big company like Vodacom would have just one number. Her answer to me was that I ask too much questions and she doesn't have time for such.

A very disappointed customer
Tracy Mohane
[protected]

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M
5:37 am EDT

Vodacom vodacom incorrect inv's bad service nothing can be resolved. vodacom giving bad credit score

It is now the second time in that my account with vodacom is in arrears due to vodocoms errors and bad service. I waited to do an upgrade on month 24 and not month 21 to know the device has been paid in full. After checking with vodacom that the device has been paid in full I did my upgrade. Now my debit order has came back returned because they invoiced me incorrectly. They still charging me for the handset and for a wifi contract I have cancelled costing me unpaid fees and effectingvmy credit score. Phoned in to resolve the issues and the consultant saw the mistake and logged a call. Second month they took a double debit order for the incorrect amount without permission and the debit order came back returned again costing me money again. Phoned in to resolve issue and follow up on call logged and no trace of the call on their system. Wasted my time. My phones has now been blocked and after 3 hours on the phone still nothing resolved. I am a credit manager and vodacom will cost me my job due to the fact that they don' t care and negatively affect my score due to the fact that they are not doing their jobs

.

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3:36 am EDT
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Vodacom unauthorized sim swaps and no response by customer care department.

There was a sim swap done on my phone number ( morning of the 27th August)
I received a notice of a sim request late afternoon on the 26th and I informed Vodacom that evening that I didn't initiate such a request. My phone call to them was between 18:00 and 20:00.and Vodacom should have a recording of it. Later that evening I received notification that the sim request had been cancelled.
Late the next morning I noticed my phone was immobilised, so off I go to the Vodacom shop in Galleria and the young assistant gave me a new sim card free of charge and it was reactivated at 15:19.
The assistant at the Vodacom shop said that someone from customer services would contact me regarding the unauthorised request but nobody HAS!

That morning our account a the bank gets hacked for R4950-00 and guess what, the sim swap was used to gain access.

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Update by 1DavidKemp
Oct 08, 2018 4:00 am EDT

The next day ( 27 sept 2018) when I was able to view messages on my phone, it showed that another unauthorized sim swap had been a carried out without anyone from Vodacom asking me for verification. To this day nobody from customer care has called me regarding the sim swaps .

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J
5:37 am EDT

Vodacom account in arrears

My last month debit order we unpaid. I tried paying it online and in the branch, it kept saying incorrect account number (my Vodacom account number). I was in Parow centre to purchase something and decided to go into the branch to make the payment. My contact is due for an upgrade so I wanted to clear the arrears.

The staff at the branch are friendly, but seem to be focused on friendliness and sales rather than educating customers. I made the payment 03/10. Today is 06/10. I just left cellu city without a new phone because there's a penalty for an unpaid debit order?

I don't mind that and I completely understand but why didn't the staff at Parow centre Vodacom add it to my payment I made by them? They didn't even inform me of the penalty.

Now I must wait longer for the upgrade

Please educate your staff, train them. I am in customer services too and I expect nothing less than the service I give to my clients. 😒

Cellu city at n1 city is the best Vodacom store to deal with. The staff members are knowledgeable and go out of their way for their customers. I am currently dealing with Chantel (I used to deal with Dylan who has now moved to waterfront branch).. Chantel is an absolute super star! Dylan and Chantel definitely set the standard level of service that all Vodacom stores need

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F
10:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom cellphone insurance

What
happened:
In 2017 October/November we upgraded a contract for my wife at our Vodacom
shop in Richardsbay located in the Boardwalk, Ground floor. Cell number
[protected]. Upgraded from TABLET Samsung to P10Lite hauwei.

We were helped by a consultant with the name of KG, which did the upgrade and
had us sign the needed paperwork. I was asked if I want to take out insurance on
the hauwei and we said NO.. He was doing everything electronicly so we trusted
that every thing was in place.

We have a few contracts with MTN and Vodacom so the invoices is never the
exact amount you sign up for, it's with extras like SIM and ittimized billing so we
never immediatly checked only in Feb /March we started receiving invoices via
mail, then realized we were still paying insurance on previous device ( Tablet )
.We have been charged for tablet insurance that was added on our new account.
We have been in and out of the shop about this. We went in again after a few
attempts to sort out in August. August we went from one service consultant to
another. We have ended up going almost weekly. In September We ended up
speaking to the same consultant that was now promoted to assistant manager for
the shop. He remembers the upgrade done and admitted that he never told us
about cancelling the old device or giving us any paperwork to cancell old
insurance. It was hectic the day we upgraded, he said. He promised to get back to
us and resolve the matter but with no Luck we never hear from him. We have now
been speaking to the Main Manager, a week later phoned him again, he also
promised to get back to us. According to the Manager he instructed KG to
phone us on 26 Sep.. never hear from them .

Who in the right mind will continue paying insurance and waist money like that...i
didn't know about cancelling insurance that it was a CLIENTS RESPONSEBILITY.
Surely the consultant is sitting with details in front of him doing it on computer..
and should have made sure we know about it.. we have been with Autopage for
years and have never had any problems with upgrades or insurance.. insurance
should have picked up they are charging for old device and new contract .

We are Very unhappy CLIENTS, Because of a consultant not doing his job
properly we end up losing money, as well as Managers and assistant Managers
that are not able to resolve CLIENTS problems .
What I want: I as a customer of Vodacom would like to be refunded all the money paid on the

Insurance that was not cancelled. I would also like Vodacom to make it part of
their consultants job to inform CLIENTS of this insurance cancellations issue.

I also think Managers need to be trained on working with CLIENTS and their
problems.
User account
email
[protected]@gmail.com
3 / 11
Francois Van Der Walt complaint against Vodacom - Billing - case 5885766

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7:11 am EDT
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Vodacom upgrade reversal issue

Processed upgrade on 27 Aug 2018 and received upgrade on 28 Aug. Called to advise of issue with the phone on 4 Sept 2018. Phone only picked up on 17 Sept to be taken for inspection. Was advised on 24 Sept that upgrade will be reversed. Upgrade reversal processed on 27 Sept. My Upgrade Due Date has not been amended back to the original date for this year. After a week of back forth calling to multiple departments I am still waiting for an answer other than it has been escalated. The upgrade that I took out was a Huawei P20 on the UChoose Flexi 220 that came with a Huawei Y7 2018 with a UChoose Flexi 60 sim card for R629/month. That deal is no longer available and the Huawei P20 on a UChoose 220 is now R659/month.

I would like them to revert the upgrade date back to what it was so that i can re-process my upgrade. I would also like the original package that I took out, which was a Huawei P20 on the UChoose Flexi 220 that came with a Huawei Y7 2018 with a UChoose Flexi 60 sim card for R629/month.

Brent Voges - [protected]
Upgrade Reversal REF: [protected]

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4:16 am EDT

Vodacom migration request and double charge

Good day
I have been struggling with Vodacom since the 17/09/2018 to get a migration request attended to and a request where i have been double charged for months on my Fibre bill. I have called the call centre on numerous occasions where I have to hold for almost an hour and still have no Joy.
The service from vodacom is really pathetic.

Kindly sort out the issue.
I Hazis - [protected]

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2:57 am EDT

Vodacom vodacom upgrades and accounts

When I upgraded my contract in April 2018, I was firstly misinformed about the deal. I was promised a handset with a speaker. When the handset arrived (all was arranged over the phone), it did not include the speaker. So I contacted vodacom and they said that if I am unhappy, they will collect the phone and send me another one with the speaker. So the phone was returned. Waiting for the new phone over two weeks, (I was promised 7 days), I phoned to find out where the phone was. They then explained that that the package offer that was promised to me with the speaker does not exists anymore and I need to do a new upgrade. Fine, I did the new upgrade and they promised me the other upgrade was cancelled. This was now already May 2018. At the end of that month, I receive an invoice with two handsets billed. I contact vodacom and they say it is because I upgraded to soon and I still need to pay two months for my old handset. I was sure that I wasn't to early with the upgrade and as far as I know, the old handset gets settled when you upgrade. Anyway, I left it and the debit orders kept going off with the extra handset. After the fourth month (July), I phoned vodacom again. This time somebody realised what I had been saying all along - I have been billed for 2 handsets. They promised me a credit for all the months that I was incorrectly billed. The credit on all these months accumulate to me not having to pay my august installment. but still, It was not credited and again added to august and september's invoices. My debit order get returned unpaid beacause now I am in "arrears". Again, I phone vodacom. They assure me that the credit has been done and will reflect on the next invoice date. My phone gets barred because I am in "arrears". Three times I had to phone to just get the phone unlocked. And again, this month my account gets debited with a double month of incorrect billing. Again the debit order is returned because it is to high. Today I phone to again resolve the issue but now it is even worse. Vodacom has now canceled the double handset, but added an amount of 6000 for the balance of the contract! My account now reflects an even more exorbitant amount in arrears of R11000! And still I am being assured that the issue will be resolved. Ridicules is not even the right word!

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10:11 am EDT

Vodacom cellsure

Good day. About 2 years ago Cellsure contacted me regarding screen insurance. I was told that I get 3 screen replacementa per year at no cost.
Now that I want to claim first screen damage, Vodacom tells me I have to pay excess fee as whell as difference between screen price and insured amount.
So I requested the phone recording where the sales person in detail mentioned that there is no cost on my side. Its been a week now and I still have not heard fron them.
I need the phone repaired urgently, but Vodacom refuses to honor the phone agreement.

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2:25 am EDT
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Vodacom bad service

I have been a Vodacom customer for over 25 years, I have also recently moved ALL my phone contracts to Vodacom, and to top it off I just recently added Vodacom Fiber.
The worst mistake ever, for many years now I complained that we cannot get signal in our house, we need to make and receive our calls outside. We have been promised that Vodacom is putting up NEW towers in the area and it will be sorted out soon, till now nothing has happened, this of course is MANY MANY years later. One month ago I connected Vodacom Fiber and since day one we have been complaining that there is no signal, we have an extender and even this doesn't help, if you stand next to the modern and do a speed test it is 100%, if you move more than 2 or 3 meters away from the modem your signal drops, I had a 4MG line inn previously and could down load a movie with NO Buffering, now with a 50 MG line it Buffers every 2 minutes. My last complaint was on Saturday 29th September, this was a 45 min complaint. I requested that a TECHNICIAN needs to come out to see what the problem is, I was told that the complaint would be forwarded to the necessary department and that someone would get hold of me on Monday, It is Thursday and I am still waiting. If this is not resolved by Monday 8th October as per the consumer act, Vodacom can come remove there modem, I will also move my 4 phone contracts over to another provider.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

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vodacom.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Vodacom?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Initial Vodacom complaints should be directed to their team directly. You can find contact details for Vodacom above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Vodacom. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution.