Vodacom
reviews and complaints

I went to Vodashop at Northgate on the 26th of June to get new sim and contract. we are on the 30th and it still does not work. I phoned the store and spoke to Lawrence on the 29th, 15H17 and he said it will work in 45 minutes. Spoke to Shawn at 16H06 and he said he is busy with it. Sent Shawn a message at 8H02 on the 30th and ask him please to get it to work. Spoke to Shawn at 9H48 on the 30th and he said that Vodacom has a problem. At 10H44 phoned customer care and spoke to Matshidiso and she said the store must sort the problem, she did call them and called me back. Matshidiso at customer care said I must give another 72hrs and I must contact the store. Shawn at the store says it is Vodacom that has a problem and it is not on their side. Spoke to Chadwin, store manager and he said they are busy with it. IS IT SO DIFFICULT TO GET A CONTRACT ACTIVATED? I am sure cell C will provide better service. Vodacom claims to be the biggest, but NO customer service. No one can tell me when new line will work.

This has come to a point where i had enough of Vodacom, 2 days ago my Brother sent me a R59 airtime and i used it down to R26 okay everything was normal
Day after when i was checking my balance i was standing at R0, how? And yet again Vodacom won't answer my calls as i wanted to speak to an actual person.
This is annoying shame, Vodacom has taken it too far and exaggerated all this!

Good day, my account was debit on the the 25th of june 2018, as we get paid on this day every month, when I signed the contract ive asked the lady to let vodacom debit from the 26 of each month, my headoffice was busy with increases and my salary was only paid in on the 26 june 2018, so vodacom try to debit from my account so the money was not available yet, now my account showed in a minus and you as vodacom want to penalise me with r188.00 I think that is not right, I am years with vodacom throug prepaid and with contracts and that is how you tread your loyal customers, so I need a premature account if that is what you call it and to settle my account and change from networks as well... We all live on a budget just to get throug the month and still try to support you as vodacom... My contract number is [protected] / [protected]... Please let me know what to do to pay up this contract and to leave the network... Regards charlotte blom

My friend gave in her phone about 3 months ago to repair her screen. She contacted the vodacom office and they told her that they don't know where the phone are, she must call head office. So she called headoffice and they told her that they don't know where or how far the phone repairing is. They told her that she must pay a fee and she asked when she can pay the fee and they told her when she receive the phone she can pay it. About a week ago, she called again to hear about her phone, as it is 3 months later now, and they told her she must pay the fee before receiving her phone. So she paid the fee and still one week later the people tells her that they don't know where the phone are. It can't take 3 months to repair a broken screen and I think it's poor service to tell a client you don't know where her phone is. Please take care of this problem as I think it is unacceptable!

I cancelled my contract with vodacom 2 months ago as it expires this month (June 2018). It your requirements for customers to cancel their contracts 2 months prior to the expiry date according to your sales people in store and at the call centre. I have an agreement with my bank to pay you your +- R188 per month, however the deduction did not go off for May. Now I am being contacted everyday for an arrears account. I never cancelled my debit order agreement with the bank, so what is the story here?

I want to be done with Vodacom - I struggled so much to have my contract cancelled due to your call centre staff being difficult, and constantly offering me other deals. I want to settle my "arrears" amount and be done. I will never support Vodacom again.

I use Vodacom online service because it is easier for me. Vodacom online did upgrades for me twice for two different numbers. Both times they messed up my order. They didn't supply the sim cards, which is supposed to be free. The first time they sent the wrong size three times eventually someone at the call centre told me to buy one and send the proof and I will be reimbursed. I did buy one and found it too much trouble to claim the money back. The second time no sim card accompanied my phone. When I phoned Vodacom online, I was told sorry and please buy the SIM card myself and it will be reimbursed. When I explained to the lady that I used the online service because I didn't want to go to a Vodacom shop, she told me that Vodacom online doesn't supply the SIM card. Since I upgraded my phone to the S9 plus I don't have a sim card for it, I've been paying the debit order for the data package and the phone but I haven't been able to get to a Vodacom shop to purchase the sim card.

I have been a loyal Vodacom customer the past 17 to 20years and last year I was knocked with a bill of R1700 the end July 2017 the R1900 the following month.
Ref nr. 1-11340071470021624 that I have from Vodacom.

After many phone calls and emails problem was not solved and eventually I gave up as my account was suspended I went to another service provider. This is almost over a year now.

WASPA and Oxygen8. Assisted and was told that R340 will be refunded on my account. Nobody from Vodacom has ever contacted me to ask WHAT had happened.
I have been paying R300 monthly ever since then, on some occasions I've paid after the 1st but have never have skip a month. And have been contacted by Vodacom for proof of payment as it does not reflected on their side. This is the only time Vodacom contacts me. (I've been falsely accused from day one.) I have and never will subscribe to anything via the internet. See attachment doesn't make sense R 2295 for 5 hrs.

I'm writing this mail as I'm very disappointed in the way Vodacom handle their loyal customers.

I used to always say that Vodacom is the BEST network there is, NOW I tell everyone it's the worst don't go to that network.

Please provide me with the outstanding amount owing and What I need to do so I'm finished with Vodacom for good.

Once again Thanking You the way you handle your Loyal Supporters.

My phone was stolen, so I bought a new one spent time at the vodashop in the langeberg mall in mossel bay, spoke to a very helpful gentlemen who attended to me, let me have a new sim card, and put it in my phone. He asked me some questions regarding my number [protected] which I answered. I had my id as well as the latest water and lights account to prove my residency which I gave him.
He told me that my phone would be on and working within 4 to 24 hours. Well it is 36 hours now and it is still not on.
My problem is that this is my business number I have a restaurant, sand have not been able to take bookings for the past 6 days hence we are very quiet and it is holiday season.
Please attend to this very urgently, I have no other way to be contacted but on that number which is now still not working after spending thousands buying another phone.
Regards
Myra prinsloo
[protected]

Good day

I contacted your customerscare sunce Monday to try and solve the issue of adding costs and data bundles each day to my account.

They said I must send a letterhead from our church in which I ask for cancelation. My problem is why must I send a letter on a letterhead to cancel a service which I did not asked for on a letterhead and how was it activated.? I did send the letter and today another automatic debit was made on the account after I had received an email that all exstra services was removed. I phoned your business line and was informed that they are still working on my complaint. My normal bill is about R350 data contract per month. It is mow already R1200 and is still escalating. I want a refund unless you can prove that we applied for this services on a letterhead.

If not send me my balance to cancel all contracts with with immediate effect. This is the worse service I ever received from a company and I will definitely send this information to the media.

If Vodacom do this to 1 million clients, an extra income of R80 million rand per day is generated.

My next move will be to cancel the contract

Good day,

On december 18 in 2017 I cancelled my contract which is two number a [protected] and another one. I cancelled both. Now after six months I am in arrears. I do know my rights and I also know that this is a fault from vodacom. I am going to get the ombudsman involved as my account is suspended.

Can someone from management please assist me. I have never had trouble with vodacom.

I am really disgusted with this service as I cancelled it and I am 110% sure of it. The woman said that my account is on r0.00 and sorry I am not going to pay the money as I see this as fraud.

It was paid in the shop at alberton city and the lady who helped me said that everything is paid up and cancelled.

vodacom has charged me a ridiculous bill for not using their data service whilst I was using wifi. I got served a bill of R5000 for downloading a game of 2.8gig and doesn't notify one when data or airtime has been exasuted just automatically starts charging exponential rates that are second to none. I want to take them to court and have my charges reduced, my contract reverted back to a top up package and my credit rec restored for the have black listed me after I refused to pay for something I did not use.

How can your upgrade date just change?.. 1st time to the store no stock, 2nd time problem with the system, 3rd time upgrade date changed from 26 May to 1 July.. how is that possible? And the consultants dont really go out of their way to sort it out, just tells you to come back at that date? I am very angry and frustrated, more than 10 years with vodacom and now I have a good mind to cancel the contract..

A week or so ago I receive a letter from Vodacom confirming that I am being handed over to their Lawyers, Burnard Raaff & Associates, with regards to my overdue contract with them.

It turns out that I have not been paying my account for the last four months, even though it was a debit order which was set up on my contract last year September 2017.

The lawyers, Burnard Raaff & Associates are now in contact with me and demand a +/- R 2000.00 payment (bearing in mind, my contract is for R 109.00 a month). I inform them that I did not cancel anything and they inform me to go to my bank (ABSA).

So we play along, and we go to ABSA who confirm the following:

- There is no debit order in place on ABSA system.
- The contract is between client and Vodacom, ABSA is seen as a third party.
- The debit order was set up by Vodacom.

I then send the Lawyers the following email:

Dear: Zelda de Klerk

As per your request, me and my husband went to ABSA Bank this morning, please see their response below:

- There is no debit order in place on ABSA system.
- The contract is between client and Vodacom, ABSA is seen as a third party.
- The debit order was set up by Vodacom.

In light of the above response from ABSA, we now know that for some or other reason Vodacom cancelled the debit order without informing me, and therefore the case/contract went into arrears.

We elected to have a debit order set up on my account on our contract signed with Vodacom, and therefore have or had no reason to check to see if the account was still being debited as this is not a new contract, this contract has been coming on for almost a year now.

This in my eyes is unfair business practice and I will therefore not be liable for any legal costs incurred due to Vodacom's negligence.

I do however understand that I am liable for data which has been received and will gladly pay any outstanding amount/s with regards to months missed.

Kind regards
Mrs JS Bird

Zelda calls me almost immediately and speaks to my husband. She confirms that they will have to contact ITC or something to that effect and has a fine cheek to offer to pay a lower the amount (If that's not an admission of guilt then I don't know) to which I say no.

I blame Vodacom for this mess, and want this issue sorted out.

Kind regards
Mrs JS Bird

It has taken us 3 weeks to get a new contract! Still nothing. The vodashop in the town we live in never have stock available, they do not answer emails or provide feedback on what is happening with the request submitted. Then when we go to vodacom directly to order online, still nothing. Another 5 days have passed and we get a reply that we have not submitted information as requested, when the last mail we sent in regards to it was not answered? Does the people working at vodacom want to do business? Do they know how customer services work? What is going on at vodacom?

Vodacom tower at Pearly Beach has not been working for about 10 days. Numerous complaints have had no effect. Responses range from "were working on it" to "our technicians can't get there". Not only inconvenient as it is my only form of communication but also means my data and SMS packages have expired. I assume these packages will be refunded and the company will be liable for losses due to lack of communications.

I took a contract out with Vodacom a few years ago, I have been paying every single month up un till the insident have accured. 2016 May I have been deb +/- R4000, I contact customer care line and they said I have been transferred to another accounts dep and that the matter will get sorted out it self, I left and trust it will and I know how professional Vodacom is. June came and I got Dep +/- R17 000, I automatic hit a panic attack as I don't even have so much money, my accounts bounced and I was terrified what is happening. I phone Vodacom again and again and had versions phone calls and they said they could not assist me and that I must speak to another person that deals with account. I reversed the dep and told them they need to sort it out . July come and they told me, my account is in arrears with +/- R33 000.00 Vodacom handed over the account to the attorneys and said they going to take action. I was terrified and still is today. I am a loyal customer and Vodacom took my ifdentity away and I can't get any account and do anything. Please can I beg you and ask you very nice if somebody can look in it and sort it out, as it's been 2 years and nothing is been done about it. It does not help phoning Vodacom, because nobody takes accountability for the actions and I get referred to all different people all the time . Help please

We have had an ongoing problem with Vodacom signal at our lodge for past two years. We have been calling the Vodacom technician for the area who says he cannot come out without an order number from Vodacom and last year informed us that Vodacom has not maintained their tower in the area due to lack of funds and nothing would be done until 2018

All staff have had to change to MTN numbers as they cannot be contacted on their Vodacom numbers, since then we have not been able to get any assistance as apparently regardless of your clients frustrations at not having signal when on holiday if we do not have a Vodacom number you are not prepared to assist.

In January we got 30+ guests to complain about lack of signal and 4+ months later got a call back with a reference number saying they would look into the matter. Two hours later I was sent another sms saying the problem has been solved and docket closed.

The Problem has not NOT been solved - no one has been to our lodge to check on the signal and there is still ZERO coverage.

Please could someone contact me as I cannot get through on your call centre numbers as I am not a Vodacom client due to above reasons…

REFERENCE NUMBER EC-IJHM-2DV4FP

Please kindly advise what can be done to solve this problem, we experience ANGRY Vodacom clients everytime they visit our lodge insisting we need to solve the problem - no matter how I explain this is a VODACOM problem and nothing to do with us we still receive threats demanding their money back unless they have coverage. All other clients from other service providers are able to receive signal and we are not willing to send letters to every enquiry advising that we cannot guarantee your signal coverage.

Good Day

My name is Salphy Tsiri, cellphone number [protected]. I am currently on prepaid. Yesterday I went to Game to open a new cellphone contract I was told by the admin person that I am appearing on their system as active but the number is prepaid. I need to call Vodacom to clear /archive that status first (she gave me the number 082 1948) so that she is able to open a new contract for me with the same number. Today I called the number whereby after speaking to the 3rd person I was informed that I need to speak to customer care. I phoned customer care and they took me from pillar to post by transferring me to different people. I asked for a simple thing, I don't understand why I should be moved between different people without assistance. This is poor service delivery at its best and you need to improve on this kind of behaviour since it cause frustration.

I applied for a contract online - did not hear anything from them when I contacted them, they told me the color of the phone that I wanted was out of stock? Phoned again, then they told me they haven't done the credit check yet. What is the problem now? Cant you pick up a phone and contact your customer?

I stil have not heard anything from vodacom!

In my personal opinion I have never experienced such incompetent and pathetic service in all my life.

I contacted vodacom on 25 may 2018 early morning in regards to an amount that has been deducted for over a year for a dongle that was never delivered nor being used.
I was informed to send an email to their fraud department along with my id, affidavit and proof of residence. I sent all this info on 28 may 2018.

I was told it takes up to 48 hours to resolve the issue.

I called back on 4 june 2018 to follow up and I was informed that my email has not even been received. I then resent the email again and got a response with a reference number. Again being informed that it takes up to 48 hours to resolve.

On 18 june 2018 I have still had no response, no call, no emails in return. I called back again this time I had to use a landline as when dialling the number on a cell phone the voice over was saying the number does not exist. I sat on the phone for over an hour with the most incompetent agents. After speaking to two agents who couldn't communicate correctly in english I asked to be put through to the manager. The agent "bokondwa" said "we don't have any managers, only a team leader". I was shocked. She put me through to this so called "team leader" simangele. Her attitude is repulsive. I clearly indicated to her not once but 4 times that I am not happy about repeating myself for the 5th time and I would like to speak with a manager as a consumer I have the right to complain especially when I have money being taken incorrectly. She said to me in her exact words "the managers do not deal with this, they will not know how to handle this." she further more refused to give me the managers names and email addresses.

In other words my rights were violated as the call ended with me not speaking to a manager and being informed it would be sorted out and I would receive a call of the result latest wednesday 20 june 2018.

Not to my surprise it is thursday 21 june 2018. I have not received a call. No emails nothing.

This service is unacceptable and leaves a bitterness.
I can understand how vodacom loses customers when they are forced to deal with ridiculous people like the agents I have spoken to.

Furthermore I would like this issue to be resolved today as well as my money refunded for the hour long phone call I was forced to stay on.

Reference number - ec-1jgc-2dtvm2

Thank you.

Nikki van der merwe.