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Vodacomcell phone internet and phone in general not working

I have recently migrated from contract to prepaid. Migration was not fully explained by call center agent Sifiso (retentions) department from vodacom. I phoned vodacom to complain and was advised that Sifiso and his team leader would resolve my issue and I would get a call back... None of this happened. I have since then phoned the vodacom call center and it has been over 48 hours turn around time to resolve my issue. I have posted on the vodacom facebook page and nothing... I have rated calls but no one gets back to me. I cannot use my phone for Internet purposes let alone maps... My calls have been escalated but still no resolution, let alone a phone call. I am utterly disgusted with the poor level of service delivery from vodacom in this regard.

Over and above the complain logged with Vodacom, I cannot receive call??? Whats the purpose of being with your network if we are disrespected like this and no one gets back to me???

this is disgusting service...

Te
Nov 23, 2017

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