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Vodacomcell phone insurance

I took my phone that got damaged due to a fall to Vodacom Gateway and upon enquiring, if insurance will cover it, I was advised that I did not have insurance. I reiterated that I pay for insurance, however, the consultant (I can get her name if you so wish) grew irritated with me and advised that my insurance would not cover for such repairs.

My phone was sent off to a repair center and I was asked to pay +- R3500. I refused to pay.

I queried this with Cellsure and as you can see below, I am in fact covered. I am outraged and demand a solution. It has been over 30 days and should I no longer qualify to claim it will be due to a Vodacom representative/staff member.

Please advise as soon as possible. It seems that Vodacom customer care does not have any desire to help as I am yet to get a response from them to an e-mail sent a week ago.

Begin forwarded message:

From: Info Cellsure
Subject: RE: Phone insurance query [protected]
Date: 19 January 2017 at 08:30:58 SAST
To: 'Margaret Cane'

Good day

There is insurance active on [protected] for a Samsung S4. Any other device will not be covered

NES1048918 (Active)
Product
Handset Insurance Cover (2014)
Scheme
Standard Handset Insurance (2014)
Policy Holder
Ms MARGARET CANE
VSP CustomerNo
QC139923
Contract Type
Contract
Policy Code
NES1048918
External Ref
Dealer
19261 Vodacom 4 U Garden Route Mall Western Cape
Sales Person
Insured User
MARGARET CANE
IMEI
[protected]
CellNo
[protected]
Make & Model
Samsung S4 BLACK EDITION
Purchase Date
20 Oct 2014
Inception Date
20 Oct 2014
Status
Active
Payment Type
Monthly Electronic X-Fer
Bank Profile
N/A
Debit Date
1st day of the month
First Premium
1 Nov 2014
Indemnity Limit
R 7000 (B4)
Premium
R 129
QuickSim
No
Excess Buster
N/A
Captured By
FELICITY 20/10/2014 15:09:41
Endorsements
Check Now

Regards
Vodacom Insurance

Ma
Jan 30, 2017

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