Menu
Vodacom Customer Service Phone, Email, Contacts

Vodacom
reviews & complaints

vodacom.co.za
vodacom.co.za

Learn how the rating is calculated

1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Vodacom has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Vodacom. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Vodacom reviews & complaints 3941

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Vodacom reviews & complaints

ComplaintsBoard
N
1:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom repairs and new phone

I, ve received a new Sony m4 aqua and still can't use it after many months because the phone is not working from the beginning. I have send. it in 3 times and still not working. Vodacom is useless with bad service. I will never take out a vodacom contract again and will inform people about the #### service. I have a new phone that does not work. Please advise me what to do

Read full review of Vodacom
Hide full review
ComplaintsBoard
H
8:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom subscriber privileges

I was told recently that subscribers that have monthly accounts of R2000 and more, have the priviledge of upgrading every year.
I have been a subscriber to Vodacom since cell-call services were initiated in South Africa. To date I received one months free services as a "Thank You" some years back. Considering the amount spent with Vodacom, I feel this is a rather feeble incentive. The individual that told me this was subscribed with Autopage who went belly-up and subsequently subscribed with Vodacom. I would like to know whether this holds any truth and if so, why is Vodacom maintaining a Big Brother attitude towards its loyal customers who have all had a supporting role in bringing Vodacom where it is today.

Read full review of Vodacom
Hide full review
ComplaintsBoard
A
4:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom eis afgekeur!!!

Ek het 'n upgrade gedoen by Middelburg Mpumalanga Mall. Ek het 2 kontrakte, albei op my naam, albei verseker by Vodacom. Die 1 kontrak word deur my man gebruik. Enigste foon wat beskikbaar was vir my opgradering was 'n goue foon! My man wou nie die goue foon gehad het nie en die dame by Vodacom het gese ons kan fone ruil, wat ons gedoen het. Die dame van Vodacom het al my inligting van my S6 na die S7 oorgesit en die inligting van my "ou" foon (Sony) wat ek nou opgradeer na die S6 oorgesit. Sy het my versekering bedrag aangepas aangesien ek nou die S7 gebruik op die kontrak en nie die S6 nie. TOE KOM DIE WATERSKADE EIS. Dit is nie gedek nie want ons sim kaarte is in "verskillende" fone! ALBEI fone is in my naam, albei verseker by dieselfde VODACOM MPY! Hoekom het die dame van Vodacom my versekering bedrag verhoog wetend dan dat dit nie gedek is nie? Sy moes daar en dan vir my gese het daar is GEEN DEKKING AS EK SIMKAARTE RUIL NIE? Al wat ek nou kry na meer as seker 2 maande ek moet geduldig wees want eis is afgekeur!

Read full review of Vodacom
Hide full review
ComplaintsBoard
F
4:16 am EDT

Vodacom illegal account deductions

my vodacom acc no- i0334368-0
in november 2016 i ported my vodacom cell no [protected] to telkom. from
then vodacom has deducted R211.49 off my account every month for the cell no number in question. i have phoned on numerous occasions asking to please correct their mistake.( ref no - [protected]/
[protected]) i have been pushed from pillar to post and nobody can help. i went into one of the branches in Port Elizabeth and they said they cant help i need to contact vodacom accounts dept. (0821946)
i have tried but nobody can get me through to them, then i spoke to a gentleman from customer care and he said i need to speak to cancellation dept cause the cell number has not been cancelled when i spoke to the cancellation dept, they said it has been cancelled i need to speak to acc dept, he said i wont be able to contact them cause my account is not in arrears. so now i do not know who to contact, im completely at a lose for words with the incompetent people vodacom employs.
i hope this complaint reaches the correct person so we can get this sorted out.
lloyd minter
[protected]

Read full review of Vodacom
Hide full review
ComplaintsBoard
L
11:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom fraud by vodacom

Copy of:

This is an enquiry e-mail via http://ombudsman.ombudsmen.co.za/find-an-ombudsman/ from:
Lynn La Grange

I have upgraded my vodacom contract in November last year. I was then paying almost 400 then. As living cost increased dramatically, i decided to go on a more affordable package. Elite mobile guaranteed that my new package will be R 209 pm all incl. And that my first installment will be in December. since then i did receive the new phone, however, vodacom is still billing me at my old rate. I have contacted vodacom who escalate the query every time, yet it never gets resolved. They are effectively steeling my money each month. Please help!

Read full review of Vodacom
Hide full review
ComplaintsBoard
K
10:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom sim card

To whom it may concern

I was never made aware that if you do not use your sim card within 2 months the sim card becomes invalid and the number gets given to someone else. I bought a sim card for data purposes with an internet router, to use in emergency situations for when I do not have access to internet and I loaded 3GIG (R299) of data, when I wanted to use it it was not working. I phoned Vodacom and they informed they would reboot it and it would start working again and they would call me back, I am however still waiting for them to call me back. Then I went to a Vodacom shop (at Brooklyn mall in Pretoria) and asked them to help me and they informed me that if I did not use the sim within 2 months it becomes invalid. I am requesting a refund of R299 as I was never informed of this when I purchased the sim card and if I was informed then I would never have bought the sim card for this purpose. The staff on duty at Brooklyn mall today were very unhelpful (I went in at 3pm on 6 April 2017) and just informed me it is not their problem and there is nothing that they could do about it. I would recommend you inform customers about this rule before they buy a sim card and also give a notice to customers (via e-mail or sms) that there sim card is going to expire if they do not use it with a certain amount of days. I was very unhappy with the service and believe this is done in a way to exploit customers.

The number that I made payment to and is invalid is: [protected]
Please get back to me at your earliest convenience.

Kind Regards,

Read full review of Vodacom
Update by Katepure
Apr 06, 2017 10:23 am EDT

My contact details to phone me on are: +[protected] and katerobertspure@yahoo.com

Hide full review
ComplaintsBoard
C
9:18 am EDT

Vodacom data and airtime disappeared

Okay, I know what you are thinking, I know that cellphone's apps use background data, and I know that airtime/data gets taken quicker now with the speed of the Internet and what what, I've done my research. This is different, I've made sure, I've make double sure. This is a fact. My data and airtime disappeared.
Here's my story: it was the first of the month, my months airtime finally arrived, a whole R200. So I tried the data bundle option which is 1Gig for 14 days which costs R99. Pretty cool right? Yeah so this leaves me with R100 of which I would have bought another data bundle after this one had depleted. Now I'm sure everyone knows that once you have reached, let's say 24mbs or 10mbs, it will notify you for warning. Every single time, without fail, and once your bundle has been depleted, it will notify you as well. Well, not in this case. I had zero warning. Nothing.
Okay that was firstly. Now, secondly, I checked my data usage stats, I attached the picture in this complaint, I only used 200 something mega bites.
Only to find out that ALL, yes, all my data and airtime had disappeared.
Explain that!
I'm furious.
I have tried to contact vodacom customer care lines, to which, they are always busy.
So yes, I'm pretty upset.

Read full review of Vodacom
View 0 more photos
Hide full review
ComplaintsBoard
F
8:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom premature cancellation amount charged twice needs to be reversed

On the 22/02/2017 i emailed prematrue cancellation quotations as well as id doc and proof of payment for four contracts to be cancelled. Three were cancelled but one was not on 6/3/2017 i called and the contract was cancelled on 7/3/2017 a second premature cancellation amount was invoiced on 9/3/2017 i called and was told they would reverse said amount on 24/3/2017 i called again and the amount has not been reversed as yet. On 6/4/2017 i called but no one can give me answers as to what is happening. The amount is not reversed as yet almost two months later. I get transferred from one dept to the next no one calls back no one can explain or fix the problem. I need help please.

Read full review of Vodacom
Hide full review
ComplaintsBoard
M
7:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom bad service

Good day

Was due for upgrade. Visited the Sasolburg Vodacom Branch on 2017.03.15.
Applied for upgrade was approved and promised to receive handset the Friday, the 2017.03.17. Only received the handset on 2017.04.02! The consultant was not proffessional at all as she at one stage also kicked her printer...omw...

I had to phone and visit the shop on several occassions with empty promises at one stage the Manager did not even have the courtesy to see me. This went on for the whole three weeks!

I phone Vanderbijlpark branch and spoke to a Mr Ryno Lerm - what a difference in service! Thank you Vanderbijlpark branch you will be in future the preferred branch.

Read full review of Vodacom
Hide full review
ComplaintsBoard
R
12:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom charged for expired contract and new contract

My wife upgraded her existing contract in september 2016. Unfortunately vodacom continued charging her for the old handset post the full contract expiry.

Even after numerous complaints and visits to vodacom in the garden route mall (George), we cannot get vodacom to credit us for the extra charges (2 handsets and a "free" device, that came with the "new" contract) for 4 months in a row now.

Every visit, we are told that it will be rectified. Every month they keep on charging extra. I have been show on the system that the problem was logged, but no resolution. Vodacom is only interested in maximising profits, not customer service. If I was a corporate client, things would have been different.

Rick du preez
(George, garden route, south africa)

Read full review of Vodacom
Hide full review
ComplaintsBoard
N
12:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom poor customer service at william nicol bryanston

Employee: Johannes N.

After 4 days of back and forth disappointments and excuses, Ported my phone without giving me a new device thus disconnecting my mtn phone number. Then informs me the device I signed for will only be available in 2-3weeks.

All of this with no apology no sympathy, I am outraged and furious. This can't fall on deaf ears, Help!

Read full review of Vodacom
Hide full review
ComplaintsBoard
A
5:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom cell phone damaged during repairs

I have a cellphone contract with the service provider and after my Galaxy S6 phone just switched off I brought the device to the Cape Quarter Green Point Cape Town Vodacom store to have it assessed. At the store, my phone was booked in and all pre-existing damages were noted by the consultant and recorded on the book in sheet at the store. The store sent my phone to their repair center in Maitland. A few days later I received a report and quote stating that my phone’s LCD had one crack but that this crack could only be seen under a special light. I disputed this for obvious reasons, first being that the phone (as was explained to me by the store) was wrapped in bubble wrap and sent to repair center which means it is susceptible to damage during transit and secondly, after seeking advise from Samsung, I was told that the likely cause of my phones condition that I booked it in for (switching off) was that it was in sleep mode which is common with the type of phone I have and would have nothing to do with the LCD.

The Technician I spoke to at Vodacom then said that the phone would be sent to Johannesburg for a further assessment as no one could tell me the link between the condition I booked it in and the LCD that was now all of a sudden cracked.

The Johannesburg engineers reported the same as the CT technician in stating that there was a crack I "couldn't see with the naked eye" and I was given a new quote (with an increased amount as compared to the first quote I received from Cape Town). I immediately asked that my phone be returned to the store I booked it in.

When I came to collect my phone, me and the consultant at the store observed the following which is contrary to my book in sheet:
1. 2 visible cracks as oppose to only one which was reported to me (we could see these cracks visible to the naked eye and without using this light so therefore, if they had been present when I booked in my phone, we would have clearly seen it and it would have been stated on my sheet);
2. A deep indent on the side of the phone (on the silver frame) next to the cracks;
3. Visible damage to the back cover of my phone;
4. My screen protector was removed

At this point I refused to accept my phone and took photos of all the damage I observed and stated above. The damage keeps increasing the more it's in Vodacoms care and no one can explain to me what is happening to my phone. It keeps getting repeated to me that it is pre-existing damage and yet non of the damage is noted on the book in sheet.

My phone now still remains with the Vodacom repair center. I visited the Cape Quarter store today where I booked my phone in and I am being told by the Store Manager that there is nothing that he can do about it? This is totally unacceptable as it is nearing a month and I am without my device.

Read full review of Vodacom and 1 comment
Hide full review
1 comment
Add a comment
A
A
Alan Crouch
, US
Apr 08, 2017 8:57 am EDT

Wow, almost exactly the same issues, as you.

I have a sony xperia z5 compact, a premium phone that when I got it was more expensive than an apple iphone, it was delivered to my house by vodacom, so me taking it to a shop for repairs, was already a god damn issue, after sending it in now, not only am I told by vodacom that its my fault, but I do not even think it went to sony, who, of 2 weeks of me owning this new expensive phone, were informed of the rear cover self cracking, which I gave all emails and reference numbers to vodacom, to send it to sony. added to that, I took photos of the phone at 2 weeks, when it broke, then I took a photo before I took it to vodacom, and the cracks in the 2 photos are the same, and when I got it back, not only are there more cracks, but I was told I made these cracks, when the agent at vodacom even wrote cracks only on back right, opposite camera. attached new photo of new cracks.

My issue, as from a year ago as I have had this terrible, dangerous and health damaging phone just over a year, and which I have commented on numerous big forums, and reviews of this phone, quite a few which sony got removed, as well as when I call sony and state my call is recorded, they say that they cant continue due to being recorded, yet when I ask not to be recorded they tell me they cant not record... wtf.

So my phone, cracked by itself, which I have witnesses of as, I left it on my bed, charging, no sim card in but the wlan was connected. when I left it was someone else who put the phone on the sony charger, was gone like 20 minutes, get back and go to my phone, see its cracked before touching it (it was face down which should have even helped it with the heat issues) and start #ing at my friend, who walks in and sees the cracks as well, I then took a closer look, the crack on the back right, is against the plastic surronding the phones outside edges, the crack spiders out yet has no center of impact, and the "almost indestructible" glass that cracked, which should therefore be stronger than the plastic, was damaged, and the plastic - not a mark or even dust on it. I could not afford a new phone, since sony said I need to take it to vodacom, and vodacom does not offer a loan phone, yet had it been a cheaper apple iphone, I would have been offered a loan phone, and collection / return. vodacom having delivered this faulty phone should also look at the apple service, and since they want to sell such high priced phones, should step up to the plate, sony is even worse, and should actually rather close their doors, with their stupid decisions and bad service.

So more on the phone issues, I noticed it does get very hot, and due to being a busy person, as well as having some bad health issues / heart issue (which I had purchased a waterproof cell phone for, as I feint randomly especially after bathing, which I wanted to safeguard myself against, and avoid a water damaged phone), the phone in fact due to the amount of time in my pocket and its high heat, has made me adapt to it, and changed my body's heating / cooling and I often have 1 leg sweating when the others cold. this is a problem caused by all cellular phones, and they are supposed to meet with worldwide agreed max temperature's, which this phone does not. I actually cant even put it in either left or right pocket as it burns my leg. add to this, I have dropped it twice ever I was aware of and remember, both times not changing the crack, or damaging the phone at all, which is strange if it being on my bed, which they said was me dropping it, did so much damage, compared to real 1m to floor drops, doing no damage.

On the vodacom side, now, since I have gotten this piece of rubbish they supplied back, not only does it get extremely hot, which is again against an agreed policy to even return my phone, as it is dangerous, but signal is terrible and the back, now hugely cracked, cover feels like its going to fall apart. yes, I had to buy another phone, a much cheaper option, but most of the last year, with hospital and doctors fees, I could not afford anything, but must say the huawei p8 lite, other than obvious things, like bad camera compared to sony, bad bluetooth - carkit quality, but other than that its working very well.

I am already taking the vodacom item, to court, since I never get a call returned from vodacom, and even though both cellphones, sold by vodacom, automatically block vodacom calls, by default, as spam (which again, # at vodacom using 1 number to do accounts / sales / technical calls, is just plain # since sales calls, are spam) I do check the spam log and still never get a call from them. so screw them, I cant waste my life, my work hours, and my patience with them anymore. the only thing worse than someone wasting your time, is you wasting someone elses, vodacom, start doing what I pay you to do.

View 0 more photos
ComplaintsBoard
J
5:00 am EDT

Vodacom payment not received! pathetic service! terrible work ethic!

I have been struggling to get a refund from Vodacom from last year November.

Getting hold of the right person is impossible! Getting hold of the accounts department is impossible! getting an e-mail from Vodacom is impossible!

In November 2016 I asked to activate my roaming as I was going over seas and needed to still be able to run my business. Not only did they charge me R5000.00 for the activation, they DID NOT activate it. I went over seas R5000 poorer and I didn't receive the service I paid for.

It is now April and I am still struggling for my refund. Every time I call Vodacom accounts, I get hung up on. The service delivery is pathetic! I was with Autopage and since Vodacom took over, it has been a nightmare. I don't know why we must be forced to deal with such incompetence!

WHERE IS MY R5000.00? and why can I not get a proof of payment?

Kosta Gouskos

Read full review of Vodacom
Hide full review
ComplaintsBoard
D
1:41 am EDT

Vodacom handset charges

Since July 2016, Vodacom has been charging me for a handset that I do not have and never received. Every month I have to send mails in order to have these charges reversed. Every month I am assured that the error will be rectified but this never happens. This is the worst customer service ever and I will not renew any mobile contract with Vodacom. I have spoken to various customer care consultants and the issue remains unsolved. I request that this gets resolved as soon as possible.

Read full review of Vodacom
Hide full review
ComplaintsBoard
A
1:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom upgrade of cell phone contract

I went to vodashop/vodacare Centurion Lake on saturday, 1 april 2017 to do my upgrade. And was, after being with vodacom for almost 30 years, so disappointed in the service I receive at the branch. Firstly the person that was suppose to assist me, after I explained that I want a contract with more data and less call time, try to sell me (I am 56) a contract with less data than I asked for (at least 1 gig), after I have pointed out on the magazine lying on his table, that there is a contract which you can upload extra data for R669, 00, he did the paperwork and asked me to sign a form giving him permission to do the upgrade as their was a problem with their system, but that he will do the sim swap in the meantime. On Sunday 2 April I went back to the branch as the sim was still not connected. The person assisted me confirmed that the sim swop was not requested and did the application!. My contract is still not upgraded (5 April !) as the lady at the Centurion branch informed me that I only applied for the upgrade on 1 April and it will only come into effect on 1 May 2017. This is so ridiculous I did not know what to answer. If my contract expired on 31 March 2017 how can the new contract only start on 1 May 2017? I do not have any data, airtime or anything loaded on my new Cell Phone. Will you please contact me or Please help me to at least be able to use my new phone. This is the worst service I have ever experienced from any shop

Read full review of Vodacom
Hide full review
ComplaintsBoard
J
12:29 pm EDT

Vodacom upgrade at vodacom shop at [protected]@reds

Hi.

I am terribly disappointed with the service I received and I am currently receiving at one of your stores, Vodacom [protected]@reds.

On the 17th of March I went into the store to do an upgrade, a lady by the name or Karla or something like that helped me, when we were done with the upgrade she informed me that the phone I was planning to upgrade on was not in stock (Sony XA Ultra) she then said by the 24th or March they should have received stock from the warehouse and I could get my phone that Friday.
I called on the Friday and she said they hadn't received anything it but it will arrive on Wednesday the 29th March. I called again on the 29th and she said nothing has arrived, it might come through on Friday, I then called again on Friday and she said they still haven't received anything, maybe it will come through the following week.
Monday the 3rd of April I called again, and she said that it would be arrived on the 4th of April between 11am and 4pm.
today (4th of April) I've been calling the entire day and this lady was avoiding me, I asked another employee at the store to ask her to call me back and she hasn't, after my 9th call I asked another employee if stock has arrived and he said nothing has arrived, I also asked him to check my order against my number, he then said that there was no order placed for me.

I am extremely disappointed in the service of the store and i want to know whats going on. where is my phone, why hasn't the order been placed and if the vodacom warehouse has received stock and if that vodacom received stock.

this is utterly unacceptable.
it been two and a half weeks that I have been without a phone.

Read full review of Vodacom
Hide full review
ComplaintsBoard
L
6:05 am EDT

Vodacom can't get my modem data

I purchased a modem(which will enable me to have 200MB on a monthly basis) from one of Vodacom outlet at Evaton Mall on the 27March'17. When I got home I tried to activate, and the message that came out of my screen was that I've ran out of datas. I immediately called the call center for assistance and I was informed to try it in the next 24hours.

On the 29th March'17, I called the call center again as I still didn't have datas. I was informed that the system indicates that there are datas in my sim card. And I was adviced to go back to the shop where I bought a modem and that I should leave the shop before it was activated.

On the 2April'17, I went back to the shop with my modem and informed one of the staff memebers my challenge and that I had to leave after everything was activated. I went to the shop at 12:07 and the guy that was assisting me tried to activate it and failed as well, informing me that my sim card has to be escalated and that it normally takes an hour for them to respond. I was very frustrated as I had a deadline for my reports. I was told that I would be contacted after 9:00am on Monday the 03rdApril, I then asked to be contacted at 11:30am. I waited for the call as I had to start with my reports, and no one contacted me until I called the shop after 12:00. I spoke to a lady by the name of Precious and said that they were busy with my quiery and that she was going to call me back . I called them back at 17:20 as I didn't get any response from them. When I called a phone was answered by a lady whose name sounded like Regi, I asked her to speak to Precious and she placed me on hold, while I could hear them carrying on their conversation, I was on hold for about 10min. I hanged up and tried again after 15min. I informed her that I was not happy and that I wanted to talk to a Store Manager, she informed me that she was the store mananger and that the problem is not from their side, and that there's nothing they could do for me. I asked for contacts of the person who will be albe to assist me with this, she said unfortunately there is no specific person, and that she will make a follow up again today regarding this matter.

She called today after 10:00am and I couldn't answer as I was in a meeting. I then called her back after 12:00 and she said the solution that they have is that they will refund me and they are not getting help from their side.

My frustration I how on earth am I getting a refund instead of my MB being activated accordingly. This is shocking as it it advertised in bold, and the next thing i'm being told about a refund from VODACOM!

If VODACOM can't assist who else should. I'm currently on a Red Advantage Package for Vodacom and this makes me wonder what might go wrong again.

Unsatisfied Client
Bonny Thulare
[protected]

Read full review of Vodacom
Hide full review
ComplaintsBoard
D
3:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom vodamail not active

As From 26 December I am having a problem with Vodacom as that I cannot retrieve my Vodamail e mails. I have first use the Password reset option till about the 9 January after that I called them on their 111 number. They couldn’t help me informed me to go to Vodacom outlet. Then I log the incident via twitter. I was called back the couldn’t also help me and give me a service request number [protected] on the 07 Feb 2017. As there was even with the reference number I didn’t get my e mail sorted out. I went to Vodacom at Menlyn mall. After spending about 02 Hours and been send from one desk to all other desk I left without my e mails ben active. As per them I just need to re-register my number on g mail I have done it plenty of times and still it’s not retrieving my e mails. I received a second reference number on the 21 February [protected]. On the 27 I have send a reminder that I am still awaiting a person to call me. I received a call back and even with that my problem wasn’t sorted out.

As from Sunday the 02 April I have constantly increasing my quest to get my e maul fixed via Twitter Facebook Dialling 111 Vodacom Support and Vodacom. I have spent last night 1 Hour in the line with them. It was promised some person will call me back it’s now 10:30 on 10 April 2017 and no person called me yet.

I even tweeted on their CEO Pieter Uys twitter account.

I am a client with Vodacom as from the begging of Vodacom in South Africa. I am paying in Average ever month more than R1000.00 on fees. I cannot believe they cannot fix something as simple as an e mail account.

Please help?

Regards

Danie Van Der Merwe

Read full review of Vodacom
Hide full review
ComplaintsBoard
S
1:34 am EDT

Vodacom activation of sim and data/airtime,

I took out a contract with Vodacom online they said that I must take my sim out of my phone for 72 hours in which there after I can put my sim back in my phone and it will be activated after 72 hours, but still my sim has not been activated. So I called Vodacom again they said that there were no call logged regarding this and that they will activate my sim within 5 hours. My phone was then activated, but there was no airtime or data loaded on my account as what I am paying for. So I called Vodacom again and they said that they will load the airtime and data and that it will be loaded by the end of the day. After 24 hours it still has not been loaded so I had so call Vodacom again! BAD SERVICE... why does it take so long to activate and account and to load data and airtime.? DISSAPPOINTED! Still has not been sorted out. Have been on the line with customer care for 22 minutes now!

Read full review of Vodacom
Hide full review
ComplaintsBoard
V
12:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom airtime used without warning at at extremely costly per mb rates

Dear sir/madam,
I am from the United Kingdom, living temporarily in South Africa. I have just discovered that the R1000 Airtime I added to my account on Friday 31st Mar, has been used up today (3rd April) without warning me after the data ran out on my Vodafone Mobile Wi-Fi R207 dongle. I had to phone customer services to find out what had happened.

I had to pay for a new data bundle before I could login to my dongle, to find the two messages sent within 20 minutes of each other on Sunday evening, telling me my data was running out. In those messages there was nothing to tell me that my Airtime would be used once my data was gone. I have not seen, nor can I find any information on the use of Airtime on your website or in any of the terms and conditions of my Vodacom Pay as you go service. Therefore, to my knowledge, you have used the Airtime I paid for without my consent.

I am well aware that it is very costly to use Data roaming in foreign countries, but never did I think that, having purchased a costly Vodacom dongle for use while I am in South Africa, that you would apply such outrageous charges on my account. Therefore, please refund the R1000 to my payment card, so that I can continue to trust Vodacom as a supplier and regard them as a company that wishes to retain me as a customer in the future.

Many thanks for your prompt response.
Regards
Val Jonas

Read full review of Vodacom
Hide full review

Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Vodacom?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Initial Vodacom complaints should be directed to their team directly. You can find contact details for Vodacom above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Vodacom. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution.