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Vodacom / cell phone contract

Johannesburg, ZA Review updated:
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Good day

I am very frustrated and unhappy with the service I received recently at Vodacom, I am writing to you hoping that you could assist.

I have a contract with you vodacom which is ending end of this month (March 2017).
I made a call beginning of March 2017 advising your consultant that I won’t be continuing with a contract, I am cancelling it .
Vodacom deducted the said agreed amount and credited my account with R 200 airtime as usual.
To my surprise that airtime was taken away and was left with zero balance on the 14th or 15th of March 2017.
I had R64 or R54 left in my account.

I spoke to a lady by the name of Nonkosi on the 17th of Mach 2017 regarding the issue, she refused to give me a reference number for the call and promised that she will escalate the matter,
and will be sorted within 24hours probably. That never happened.
I spoke again with a guy by the name of Thabo, he also promised that this matter will be resolved and gave me a reference number [protected] and said he will contact me today. That never happened
I phoned Vodacom again today and still no one was intend to assist me, they just forwarding my call from one person to another and have to explain myself over and over.
I requested to speak to a manager and the gentleman at the contract department refused to forward my call to the manager.They just don't care!!

As a customer, It is very sad that I’ve been given this kind of treatment. The money was deducted as per the contract but I didn’t receive/use the said airtime as agreed.
I would like to receive the airtime that was removed from my account or the money deducted for this month be reversed to my account.

I am hoping to hear from you with the positive feedback !!

Warm Regards
Masegou

Fi
Mar 22, 2017
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Comments

  • Mi
      Mar 26, 2017

    Vodacom call centre agents do not know what they are doing. my contract also ended February 2017 and I requested that they change my number to pay as you go instead Vodacom debits my account in march .when I call through they mentioned that they would reimburse me my debit order and cancel my request now my number has been suspended and every agent I speak to can't seem to sort my problem and reconnect my number. never again will I advise anyone to sign up with Vodacom if this is how we are treate as customers

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