Menu
Vodacom Customer Service Phone, Email, Contacts

Vodacom
reviews & complaints

vodacom.co.za
vodacom.co.za

Learn how the rating is calculated

1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Vodacom has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Vodacom. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Vodacom reviews & complaints 3941

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Vodacom reviews & complaints

ComplaintsBoard
M
9:06 am EDT

Vodacom service at vodacom shop [protected]@mfula

03-04-2017 - I went to the shop, there is a lot of people in the shop, the staff is walking past me, they do not greet and do not ask if they can help me, after waiting more than 5 minutes I was greeted and asked if I could be helped, I said I wanted to do an upgrade, the lady informed me that she cannot log on the computer I would have to wait for another consultant. I waited a few more minutes and left the store because it was busy.

[protected] - I went back to the store to do an upgrade on my contract. I was informed that they do not have stock of the phone that I requested which is currently on special. it would take 5 working days to receive the phone and that they would call me when it arrives.

11-04-2017 - I have not received any calls from the Vodacom store. I went to the store. they have not received the phone with the other stock.

12-04-2017 - I go to the store again - the staff do not greet AGAIN they are standing in front of me, the one employee stands up and after standing next to me for a while greets and asks if she can help me. I asked if my phone has arrived. no she says. the other employee who was standing in front of me says, I will have to come back the following Tuesday as she cant confirm if the phone will be coming before that because of upcoming public holidays.

I am not happy with the service at the Vodacom shop at [protected]@mfula (Piet Retief). the staff do not greet you properly upon arrival and cannot assist properly.

It is unacceptable to wait so long for stock on a product.

I would not recommend that anyone goes there to purchase or upgrade ect.

I have in meanwhile contacted the store manager and informed him of the situation and also advised him to cancel my order. I do not wish to make use of their service anymore even though he offered to assist me himself.

why should we as the customers complaint about bad service before we can get good service.

I am a patient person but I have no time for people who do not want to assist me properly.

Vodacom staff needs to up their game and provide better/ friendly and prompt service.

P.S. there is no correct contact information on the internet for the store which I am complaining about.

regards
Melinda
[protected]

Read full review of Vodacom
Hide full review
ComplaintsBoard
T
7:18 am EDT

Vodacom my upgrade

I have upgraded my line [protected] to WIFI which is Data that is R229 per months but last months it did not go through as per the agreement now they want to do double deductions that I am not prepared.
Secondly, the amount that I have to pay on the monthly basis is incorrect from their side as well. I have done the upgrade in Brooklyn with Saki. There was an amount of R70 that was supposed to be deducted for the last time last months but it is going to go through once again this months.
Not sure what are they trying to do. Please help. My number is [protected] or [protected]

Read full review of Vodacom
Hide full review
ComplaintsBoard
L
4:48 am EDT

Vodacom upgrade disaster

On about 2 weeks ago I called to cancel my 2 contracts with Vodacom as I had been offered a much better deal through MTS. The lady attending to my call then made an offer for a Samsung S7 phone and a tablet for each of the contracts. Deliver was due in 3 to 5 working days. In time I received 1 of the 2 deliveries for the contract [protected] but the other delivery did not follow. 2 days later I had still not received anything and called the Upgrades team only to be told that the Rose Gold S7 phone that I had requested (they did confirm that there was stock) was not available. At the very least why did no-one form Vodacom phone me to tell me that the phone was not in stock and offer me the option of a different colour. We then agreed that a silver one would be dispatched together with the Samsung tablet in terms of the deal agreed.

Today about 2 weeks after we agreed the deal in the first place I receive the delivery and it is wrong phone, no sim cards and no tablet.

I have phoned Vodacom to speak to Thembiso and Maria only to be told that it can take up to 5 working days to collect the phone (I cannot keep it as it has to be returned) and then another 5 working days for the correct delivery to be made. I cannot even go to fetch the correct items. I was also told that the process is absolute and rigid and that no manager, or even CEO can change the process. How on earth can this be considered as customer service.

Vodacom had better not charge me the higher monthly rate for the period that I have not had the phone as I promise that if this is the case I will take this complaint to the media

After 20 years of marvelous service from Vodacom I find it totally unacceptable that I now have to wait an additional 10 working days to get what I should have got in the first place.

I require that someone calls me on [protected] with a better resolution to the disaster caused directly by Vodacom.

Thanks

Lesley Callow
[protected]@fnb.co.za

Read full review of Vodacom
Hide full review
ComplaintsBoard
C
2:20 am EDT

Vodacom shocking service

I am absolutely shocked and appalled by the lack of service and total disinterest I have received from Vodacom.I have been contract holder with Vodacom for many years, but decided to cancel my contract at the beginning of March 2017 due to the poor service and product support I received from them.

Upon cancelling the contract, the consultant patiently listened as to why I had made my decision, and then offered me a different contract more suited to my needs. The consultant offered my a package of R200 airtime and 2gb data per month for a contract period of 24 months at a premium of R139 per month. I reconfirmed this with the consultant a number of times as it seemed simply to good to be true? Her response was that they would do what is necessary not to loose a customer?

However at the end of the month, when the debit order was processed, it was done incorrectly. After numerous calls, being transferred from one consultant to another, receiving shocking rudeness from a call centre supervisor (it seems to be call centre policy to be rude and unhelpfull) I receieved messages that my contract has been cancelled.

I again placed a call to Vodacom and was informed not to phone them again as they will contact me, which yet needs to happen.

I believe as a consumer, it is my responsibility to pay what is contractually required from me and that Vodacom should deliver what is contractually required from them. Unfortunately having to go through a call centre and having to speak to one consultant after the other which has each less interest than the other in resolving a customer query creates a never ending process which delivers no results. I am transferred from one department to the next not speaking to anybody who is capable in assisting me.

I am very shocked and dissapointed with Vodacom. I am not sure what to do next in order to resolve this matter? Clearly contacting the call centre is not a viable option.

Read full review of Vodacom
Hide full review
ComplaintsBoard
A
12:43 pm EDT

Vodacom waiting on contract upgrade december no phone

Please see below email, I was advised 3 days for the delivery after been given an excuse that is unacceptable, as it is not possible as I have been paying a new contract since december.

3 working days would have been 20th march 2017. Taking into account that the 21st march was a public holiday the delivery should have been done in that week. It has now been 9 working days and still no delivery, I have been paying for a contract for 4months for 2 contracts and only having one phone.

This is the most pathetic and unprofessional service I have ever received.

Please note that this is also a violation of the consumer protection act,

Read full review of Vodacom
Hide full review
ComplaintsBoard
T
6:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom unauthorized debit orders after contract termination

I gave notice to cancel the above contract on 31 Jan 2017 – which was due process to follow – in terms of the contract terminating on 28 Feb.

Despite this, I have been debited for March and April and have been told by your consultants that another invoice has been generated for April, meaning that the debit order has not been cancelled and another debit is due to go off 1 May.

I have called Vodacom on five separate occasions to resolve this issue and on each occasion the consultant has agreed that the refund is due and that a service request was logged and that the refund will be processed within 48 working hours, but still nothing happens.

I have been told by CANCELLATIONS DEPT that Accounts/ Collections is responsible and when I asked today to speak to a manager in the Accounts / Collections dept and explained my frustration to him, he (Gsogang) promptly told me it has nothing to do with them and that I need to contact Cancellations again (6th time – really?) He could not assist and it was a problem for Cancellations, whilst I have been told by Cancellations the past 5 phone calls that Accounts needs to resolve this. When I expressed my frustration to him, he advised that I should direct my matter to the Complaints departments.

· IS THIS THE WAY TO TREAT LOYAL CLIENTS – I HAVE CALLED FIVE TIMES – EACH CALL TAKING APPROX 20 MINS - AND STILL VODACOM IS SENDING ME FROM ONE DEPT TO THE NEXT WITHOUT RESOLVING THIS ISSUE, WHILST ILLEGALLY DEBITING MY ACCOUNT FOR A CANCELLED CONTRACT. I HAVE BEEN A LOYAL CLIENT OF VODACOM FOR MANY YEARS, NEVER ONCE TRANSGRESSING THE TERMS OF THE CONTRACT – IS THIS HOW YOU TREAT GOOD CLIENTS?
· DOES VODACOM TRAIN THEIR MANAGERS TO ABSOLVE THEMSELVES FROM CLIENT ISSUES AND DIRECT IT AWAY FROM THEM, CHOOSING NOT TO TAKE OWNERSHIP OF ISSUES WHICH NEED URGENT INTERVENTION
· WHAT DOES IS TAKE TO RESOLVE A SIMPLE ISSUE – VODACOM IS CURRENTLY ILLEGALLY DEBITING MY ACCOUNT – IS THIS NOT A CONCERN TO THEM? ARE THEY NOT CONCERNED THEY ARE IN CONTRAVENTION OF THE CONSUMER PROTECTION ACT ?

I DEMAND THAT :-

· THIS ISSUE BE RESOLVED WITHIN THE NEXT 48 HRS,
· MY MONEY BE REFUNDED INTO MY BANK ACCOUNT,
· WRITTEN CONFIRMATION THAT THE DEBIT ORDER HAS BEEN CANCELLED AND
· THAT NO FUTURE DEBITS WILL GO OFF AGAINST MY ACCOUNT RELATED TO THIS MOBILE NO ;
· AN APOLOGY FROM VODACOM FOR THE DISGRACEFUL WAY IN WHICH THEY HAVE TREATED ME – A LOYAL CLIENT WHO HAS ALWAYS PAID ON TIME AND KEPT WITHIN THE PARAMETERS OF THE CONTRACT, UNLIKE VODACOM.

I reserve my rights herein until the matter is resolved satisfactorily as per above within 48 hours, failing which, the matter will be escalated.

I await your response.

Tania Pringle | Private Banker | FNB Private Wealth |
Willowbridge Place, 2nd Floor, Corner Old Oak Road & Carl Cronje Drive, Tygervalley, 7550
Tel:[protected] | Cell: [protected]

Read full review of Vodacom
Hide full review
ComplaintsBoard
B
4:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom false advertising

Good day

On your Catalogue page 24, April 2017 you advertise a Sony Experia with a watch for R299.00 pm. Since the 2nd of April 2017 ive been to 8 Vodacom stores including Vodaworld (pathetic service delivery to say the least) and none of your outlets have this stock and also never received it (apparently it is on back order), if you are advertising stock why is it no available, that is False advertising. I am reporting this on Hello Peter! and every social media site i can.

Read full review of Vodacom
Hide full review
ComplaintsBoard
N
2:27 am EDT

Vodacom vodacom online service

Good day
I would like to lay a formal complaint about the service i received from Vodacom. I took out a contract online on the 31st of March and once the order was confirmed my phone (Huawei P9 lite) was set for delivery on the 3rd of April. I was contacted telephonically and was informed of the delivery. I received nothing. I phoned Vodacom once again to confirm delivery the next day, the consultant informed me that it was to be delivered the next day which was last week Friday the 7th of April because it was coming from Joburg. I took out this contract as a gift to my husband. His birthday is tomorrow and now your consultants have informed me that the phone was not delivered but returned to your warehouse. Now when i am attempting to resolve the issue by asking if it can be sent back to me, im beig told it will take 3 working days before i can take out a new contract or repeat the process. I am extremely peeved and disgusted with the way things have been handled. Its taken 2 weeks and i still do not have a phone. I have been a loyal vodacom customer for many years but now i have lost all faith in this company and would not recommend to anyone any longer.

Read full review of Vodacom
Hide full review
ComplaintsBoard
S
10:41 am EDT

Vodacom stock

Dear vodacom,
You are useless! I have 6 contracts with your organisation. Why are you the only network that does not have stock of the huawei mate 9, and please don't blame huawei they have plenty stock. The huawei representatives in your useless stores are even shocked. Your staff members keep blaming huawei for your lack of availability. Mtn, cell c and now even telkom have stock of the mate 9. Catch a wake up, I thought you were mean't to be "the network". I can port my number tomorrow to mtn and walk out with the mate 9, yes I know what you are saying 1 in millions of your customers is unhappy, so what. Stop advertising in your magazine of devices that you don't have in stock.
Very unhappy.

Read full review of Vodacom
Hide full review
ComplaintsBoard
I
9:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom unauthorised debit on my account after cancelling contract in december

On the 03/04/2017 a debit off r199.61 was debited off my account from vodacom. I have no contracts with vodacom at the moment. My contract was cancelled on december 2016, since then there has been no debits and then after 3 months this debit comes off. I have called vodacom from the 04/04/2017 to the 10/04/2017 continuously but no one can help you, pre paid departments puts you through to contracts departments and then vice versa and no one can help. Not even a manager can assist, I was promised a call in an hour its now 6 days I am still waiting, I have called like 10 times in the interim with no help. The consultants are rude and not helpful at all, they simply want to transfer you all the time. I will never get a contract with vodacom ever again, this is the worse service I have ever received. Ref :[protected]

Read full review of Vodacom
Hide full review
ComplaintsBoard
K
8:36 am EDT

Vodacom iphone not available for upgrades

I have 5 contracts with vodacom. 2 are ready for upgrades. I have called [protected], who said they do not have stock of iphone5 or 6. I called branches in JHB, CT and Durban. And nobody has stock of these 2 iPhones. How am I suppose to upgrade if Vodacom cannot furnish me with the phones I want!
I have spend so much time and money phoning and driving to branches enquiring about stock. What is going on with Vodacom and iPhones? Your competitors have stock, so what is the problem. How are you making this backorder issue easier for your customers? Are you wavering the once pff connection fee or what are you doing to make up for the huge inconvenience that Vodacom is causing.

Read full review of Vodacom
Hide full review
ComplaintsBoard
N
8:35 am EDT

Vodacom incorrect amount on debt order taken

My one account is a R 300 contract the other is also 300
And a R99 for a phone contract that wasn't done but I can upgrade but have to pay. So R700
The amount taken is R810 in what world is that the correct amount.
I get calls foyer a R 139 Amount that I wasn't supposed to pay it goes off my account 13th
at a time where there wasn't that amount available and then I make it available it goes off so it's paid
and I keep getting up to 11 calls a day from a stupid robot that says
Pay oft press 1 or Press 2 for debt order to be taken again.
I have called and told them to fix it and was just told sorry it's another departments problem.
I don't care. Fix it.
I'll go to cell c or talcum or man or virgin mobile.
I won't pay I'll cancel and recall your debt orders
Because you are breaking the contract agreements I am not, you keep taking whatever amounts whenever and I must just pay ...
I keep getting the invoice on an email address I've replied on that I cannot use but it keeps sending it there.
So
Award for
Worst customer care.
Worst service..
Worst company.
Don't call me. Just fix it
[protected]

Read full review of Vodacom
Hide full review
ComplaintsBoard
K
8:27 am EDT

Vodacom customer care line

They refused to help me because I could not answer the question regarding how many minutes etc. I receive at the beginning of the month or the name of my package. I use my phone as little as possible so I know I have enough due to Istore checking my history and advising a package. I have 5 devices, my phone, my son's, my daughter's, my ipad and a dongle. I had already supplied my address, my bank account, my id number and my debit date. I cannot fill my head with all these irrelevancies.
I was merely asking why my dongle is failing to give me 4G coverage as it is supposed to, and fail to see why all this information is relevant. It is not like I was trying to buy anything or change anything financial on the account.
The attitude of the help desk WILL influence my future buying decisions!

Read full review of Vodacom
Hide full review
ComplaintsBoard
C
5:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom repairs, faulty laptop

Good day, I urgently need assistance please, I handed my laptop in at Vodacom Worcester Mountain Mill on 17 November, I have been calling since December 2017, every month, weej, soeaking to different consultants and the manager just to find out about my laptop, up till today 10 April 2017 I am still waiting for my laptop to be returned, even though I can't use my laptop or data I still have to pay my contract every month, R305, Where do I go from here? I called again this morning, the consultant saud he will ask the manager to return my call, I am still waiting for hus call. All I ask is to give tge laptop back even though its not working, I will repair it myself because I need the laptop to do my work. Thank you.

Read full review of Vodacom
Hide full review
ComplaintsBoard
E
3:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom contract upgrade dates i456344-7 and i0378126/0

My husband passed away on 08/08/2016 and this is when all my problems started . I went to your Vodacom shop in Festival Mall to trf the contract over to my name. This was done. I first had to battle to get one of the numbers changed to prepaid as it was not upgraded. After a lot of phoning and backwards and forwards to the branch Sue the assistant manager eventually got this sorted out. on 21 feb 2017 tel no [protected] was due for upgrade but we decided we did not need a new phone now. When I got my March account I noticed that we are still being charged a handset fee. On phoning 082111 on 16/3/17 i was told that all my contract start dates are all 08/2016 she logged a query and gave me ref no [protected] which was closed without being resolved I discovered when phoning 082111 again today when I received my April invoice again reflecting handset fee. Your staff just trf me from one department to the other. I am fed up with Vodacom. All my contracts are due for upgrade but I feel like just cancelling all of them and going to a service provider that wants to asssist his customers.

Read full review of Vodacom
Hide full review
ComplaintsBoard
M
3:11 am EDT

Vodacom vodacom

I have upgraded in May 2016 (i-phone S6). Right from the start the phone’s battery didn’t last for 4 hours where as my I-phone 4's battery, lasts for 2 days.

My husband visited the Vodacom shop in the Collonade where we bought the phone. One of their employee's advised him to go to the I-phone-store because this is a I-phone. He visited I-Store in Menlyn and they said the contract is with Vodacom, who should assists us. Back to the Vodacom shop with the I-phone and one of the employee's sent us to I-fix. I-fix did a battery swop but the problem keep occurring. Back to I-fix and their report was -the phone is unrepairable. Back to the Vodacom shop again. They then took the phone and sent it in to their repair shop who sent the phone back and report that there was a battery change, for that reason the guarantee collapsed and they can’t assist us anymore. Why didn't they send the phone to repairs, in the first place.
I've contacted their client service, every time a new person working on the
problem and we got no further. The last person said I must take the phone back to the shop. The shop send it again to their repair dep. they send it back with the same message.
The Vodacom shop want to know from me, who was the person assisting me in the shop - must clients ask every time that somebody assist us the names of employee's to have it for future reference? I this will become the norm, then who will get to their work again? Where will we get the time to do all this administration? At this moment, I'm paying for something I can't use. Just wondering where this I-phone's from - can't believe a apple product can't work properly.

Read full review of Vodacom
Hide full review
ComplaintsBoard
N
12:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom cat phone, east rand mall service

On 8th of April 2017 I went to east Rand mall to get my business phone sorted out that switch of several times a day. What an experience. Shop 1, sorry sir but the one technician that's on duty is not there, we think he is on lunch but there is a shop with more technicians. Shop 2, sorry sir but we only do airtime. Shop 3, please sir take a ticket and wait, hour later, sir they still busy and it might still take a while. I left. Shop 4, went in and spoke to trainee who was standing next to a female technician, without looking up and just keep on tipping on a cellphone her only word, you need to take it to a repair centre.

I did an update on all my lines last year November and everyone know that a device only last 2 years. I went out and bought a router to replace my wifi device because my account is not important enough for Smartcom or Vodacom to support me with a new advice.

All I can say is this will be tha last contract renewal from Vodacom ever.

Read full review of Vodacom
Hide full review
ComplaintsBoard
K
4:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom data/mistakes on my account

1.I was due for an upgrade on my wifi modem, so I went to the Secunda Vodacom 4U store where we have been customers for many years.Since our account just kept on going up every month, the lady convinced us if we upgrade to two modems with 5GB any time top, up our account will never reach R2000 again.What a laugh...now my account is more than it ever was before, since she did not give us aR299 upgrade she said she would do.We now pay R524.56 for the modems.Which I did not know because I have an mtn phone and was unable to open my accounts from vodacom!
2.With the new upgrade the lady cancelled the old modem-or so I thought, apparently she did not cancell it, so since Des 2016(when she said she cancelled it)the amount of R174 was deducted from our account.I noticed this in March when I was able to download the vodacom app on my tab and look at the invoice.Am I getting a refund for this because its not my mistake.
3.My husband took out a new contract with 800 minutes and 4GB data, now I notice we have been payingmore than R500 for data for I dont know how long.What are they going to do to give me my money back.
4.I am suppose to receive my data on the 1st every month, but I have not received anything yet.i went to both the vodacom stores and also phoned customer care-who kept telling me they cant help me.Then I was told the data is 10Gb daytime and 10Gb night owl-which nobody told me, and since January everything was fine, I could use the data anytime.Now whenever i try to connect is tells me i have run out of data-which is impossible because we have 20 Gb.Is anybody able to help me please.The guys at vodacom lodged a service request, and phoned yesterday to say my data has been loaded, but still i have received nothing.So I went there for the 5th time today.Another person helped me and also lodged a service request.Now I still dont have my data, and was told they will attend to the request on Monday.In the meantime I received my April account.So without using any data, I am charged R556.64.What is going on with this account?My husband is G Habig, now we receive invoices for H.Habig, which is his brother!Will I need to go see a lawyer to help me sort this out or will vodacom sort out their mess?

Read full review of Vodacom
Hide full review
ComplaintsBoard
B
1:19 pm EDT

Vodacom vodacom repair centre

My LG phone switched off and it would keep restarting itself. I took it to Vodacom Ballito who sent it into the repair center in Umhlanga who kept my phone for 2 months. During those 2 months, nobody at either store could tell me what was wrong and it was always in some department or on its way back to Ballito. I eventually got my phone back and it did the same thing again. They sent it back again for around 2 weeks. I finally got it back without the back cover on and with my battery exposed. Nobody at Vodacom Ballito or the Umhlanga Repair Centre can tell me where it is and when I keep calling to find out, nobody can help. I am still sitting without the back cover 2 months later.

Read full review of Vodacom
Hide full review
ComplaintsBoard
E
5:45 am EDT

Vodacom call limit and clip

Can it be exolained how it is possible to get slammed with a bill of over R11000?! I have been with Vodacom for years and have had call limit activated with no issues. Now suddenly there is no call limit, I can't see who is calling me - for which I called customer care twice to sort out - and nothing. Your systems and software is at fault and I will not pay for your mistakes. Sort it out asap.

Read full review of Vodacom
Hide full review

Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Vodacom?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Initial Vodacom complaints should be directed to their team directly. You can find contact details for Vodacom above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Vodacom. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution.