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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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5:23 am EDT

Vodacom most unreliant staff

I have encountered an account dispute with Vodacom last year and to date, I am still struggling with this query. A consultant namely Travis De Gouveia from the Gateway store has taken on my case and he made promises upon promises that this matter will be sorted out, only for me to realise they wanted me to just pay up my account. Due to their misconduct and on my account, this has caused a negative effect on my credit profile with ITC. I approached them again on numerous occasions and sadly enough the store manager neither the branch manager wants to get involved or assist in any way. Vodacom is a ripp off, and so are the staff who makes empty promises just to keep a client. This matter is now being handed over to my attorney for further action.

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4:42 am EDT

Vodacom faulty product

My wife purchase IPhone 5s for me at Zevenwacht mall September 2014 at a cost of R12823.00. At the beginning of March the phone developed a problem (would not charge screen turned blue, sim tray would not open) we took the phone to Vodacom repairs Somerset West 23/3/15. Job number [protected]-[protected] We never received a call so subsequently contact the repairs centre to be told that we could receive a reconditioned phone at a cost of almost R4000. (This we found to be unacceptable) My wife was returning to the UK so she would take the phone to IStore for second opinion. Having attended the store the technician advised that the phone had been tampered with by somebody under qualified and that multiple screws missing, components missing. The phone had never been opened before we took to vodacom repair service centre we believe technician has caused issue and have request replacement or refund both of which have been refused.

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3:46 am EDT

Vodacom softlocked

I have a contract with Vodacom where by I receive minutes to make calls; 1000 SMS and 1000 mb. I only exhausted the 1G of date bundles on the end of June 2015. I was then soft-locked the evening of the 30 June 2015 due to the fact that I exhausted my data bundles. Then I could not do anything from my phone except receiving. Until today I have not been un-soft-locked. I made a couple of calls but I am told that I can only be un-soft-locked on the 3rd. Why is it happening like that meanwhile I have been allocated new bundles and minutes on the first from the 1st of July 2015? I am told that I must increase my limit to access my free minutes, bundles and test.

This is highly unacceptable and it is highly inconveniencing. Please look at this issue seriously.

Nozipho assisted me, but seems as if she is short tempered when I explain my concern to her. She needs to be patient and polite as we pay for her salary.

I have increased the limit but I am really not satisfied, Ref: S3-8EA527-78I8X
[protected]@gmail.com

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9:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom demand letter

Hi

On the 06th of November 2014 I bought Sonny XPeria T3 24 months contract with Vodacom.
Since started using the SIM I bought with the phone I had problem with high data charges though I was not always using internet but I ignored it and thought maybe the device just consumes data too much but I became concerned when my bill was continuously increasing and I then decided to remove the SIM card from that phone and use it on my small Samsung GT1050 which does not have internet at all but still I was being charged for data usage.

I then complained about the problem and they told me it was data charges on different devices which I don't even have and no one has ever used that SIM card as I always had it with my phone. I even lost the counter for the number of calls i made but still they could not resolve my issue even though I asked them to completely switch off the internet and they claimed to have done so but data charges could not stop.

To my believe there was technical fault with the SIM number that seems like i was sharing the account somehow which I don't even know how and they declined all those when I said so but it made lot of sense for me when the first time I used the SIM card i received the call from someone which I didn't even understood how that person got the number because i thought it was still knew and I were yet to give it to anyone or use it and I have been receiving random calls people saying that i sent them call backs which I was not actually doing.

I'm not sure when this problem started but it seems like since I started using that SIM card and I only realized it about 2 months using the SIM and that is when I started to enquirer and my first query was on the 10th of January 2015. The reason I could not realize it immediately was because it started very slowly but eventually rising to my concern as if it was like who ever I was sharing this account with came to realize that he/she was blessed with free internet and started to use the internet more often

As a result of those high data charges I could not afford to pay for my bill and they are now threatening to take the legal action which I find it very unfair because this is all due to to their fault and I suggest that since they have the history of all calls and SMSs from/to the number i was using they must start new investigation to prove what I'm claiming about the problem and my effort to resolve the problem so that they can clear off any charges relating to this issue so that I can start paying the account because as things stand right now I can't afford to pay the outstanding amount on this account

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2:08 am EDT
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Vodacom data on account

Hi there. On the 13/4/2015 I phone Vodacom to complain about my high bill I received. My bill normally is around 1000.00 and suddenly the account was over 4500.00, they then said I have used data and that I am liable for the account. I requested that they put a 1Gig stop on the account, when the gig is used up the device must soflocked. 6 Weeks later they deduct another 6500.00 from my account. After phoning them again they said I have used the data. I informed them that I have already complained about this and they promised this will not happen again. The vodacom staff I find is very unfriendly, they gave me no support, and no help. My device was switched off after the 13/4 so there is no way that I could have used that kind of data. They offered no support in investigating the matter nor could they tell me exacly what this data is. I would like to know dates and times etc and what websites to cause such a big account. Also since April i have received no invoices nor statements. i have asked them numerous times and still have not received anything. My account nr is NM084719-9 (JETTIE HENDRIKA GOUSSARD)

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CKDynami
, US
Aug 28, 2015 7:26 am EDT
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I have had exactly the same experience as regarding high data charges. Something is radically wrong at Vodacom. Some unethical and hacking process is in place and customers are footing the bill. They do not come back to you, refund you or sort these issues.

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W
2:43 am EDT

Vodacom customer careless

Hi Vodacom, it is a wonderful Sunday morning here in Cape Town only that it has been overshadowed by some very poor service from your call centre department. I can honestly say I never taken the time out to lodge complaints, in fact my tolerance levels are quite high in general, amidst an overall decrease in customer care and services in South in recent years. Poor training and leadership is the likely source of this declining sphere of what used to be top - notch. I run a call centre myself and understand what it takes to have an excellent standard in terms of 'looking after your customers'. This morning I felt prompted to come and spend sometime in your call centre and do some intensified training on dealing with customers. This decline in service has been going on for sometime, and I would say Ive just about got s used to it, to the point of actally accepting that this is the way it is and we must just deal with it. I could express for hours on the ins and outs, but this is for your leaders to work out, thats if they actually care (surprise us all please). The issue at hand in summary as I dont feel like wasting anymore time : I cannot log onto my vodacom cloud app as it is advising an error has occurred with my number and that I must contact customer care at 082 111. To cut a long journey short I spent sometime being transferred from department to department to find a solution. Well, I got to agent number 7 or so and after being told I will be transferred once again, I advised the guy I cannot anymore and Im disconnecting the call. This is a common occurrence in terms of queries I have had before but today was just ridiculous and I'm sitting left wondering if it is time to move to another provider. Only hesitation is that services nationwide have become shoddy and to be honest Im not sure if there is one that stands out enough for me to make a change. Yes, I agree, dam but it looks like we have a problem. Stuck with this until someone highlights the call centre as the possible opportunity to be a cut above any opposition. Im not expecting any responses to this complaint as it would be no surprise.All said and done, I still cannot log onto cloud, nobody seems to have bothered escalating a customer who clearly was in desperate need of assistance and had the courtesy nor care to callback as a way of following up. This little initiative can turn a seriously unhappy customer to your biggest fan - taking a crap situation and turning it into gold. PS: when a customer phones in and immediately mentions their issue or request, its always good to acknowledge the request and then ask for a name. NOT: what is your name? as a response to the initial request. Probably doesnt make sense to most - please refer to your QA department. All the best in your attempts in pretending to have a customer care line Regards, Wayne Bennett

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2:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom sim doesn't work/bad service

After much trouble trying to upgrade, I still can not get anywhere with vodacom and it's staff.

It pains me the amount of distress such a large organisation can cause as a result of inconveniencing paying customers.

So many issues which are documented but so little help!

No response from the online email addresses. No response from the consultant (see mail below) nor any help from the call centre.

After much of my troubles, I still am paying for a contract sim - not working-2 weeks, paying for another brand new phone (s6) whose battery does not last more than a few hours.

I have been on and off the the phone at my time and expense, and to think this isn't that complicated.

How can vodacom get it so wrong but still get away with it.

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3:42 am EDT
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Vodacom cancelled contract

I cancelled 2 of my mobile contracts mid April, I was told after I paid the cancellation fee that it will all be cancelled within 24 hours and then that the monthly fee will not be deducted as there are enough time. Needless to say the monthly amount was deducted and this was 6 weeks ago, I have contacted 2 shops and both are 'working" on it, when i phoned this morning he responded with "Oh my is it still not sorted out?" I wonder who was supposed to sort it out. He said he will phone me back...I am still waiting. I cannot believe that this is the type of service they expect one to be happy with? Shocking!

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I hate INTEC
, ZA
Jul 22, 2015 3:14 am EDT

I Cancelled my account in April 2015 at the vodacom shop in Kollonnade. Again they deducted an amount out of my bank, the agent told me it was a cancellation fee. Next month they tried again and I stopped the debit order. I have tried 9 times to cancel the contract after that and yet now they have hard locked my phone.

I have sent emails, live chats, phoned and went to the dealer and yet nothing... I am at my whits end. I have been a proud vodacom supporter since I had my first phone. This is how they handle their clients and it is not acceptable.

When I asked to speak to a manager the guy hung up on me. This is my last resort and if this fails I will take my business elsewhere.

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S
5:03 am EDT

Vodacom unjustified cancellation charges

I phoned Vodacom today on 082 1946, to request a quote for the cancellation of my contract due to financial implication and needs that have changed. I was quoted R 19 191.73 to cancel my contract pre-maturely. I feel that there is only to things I'm left to do if they quote me that enormous amount; 1.Not use or pay the account. 2. File an appeal against the contract in court, which will have more costs to it.

Why do Vodacom not realize that they are creating a bad name for themselves and making people poor by not being bendable with they're contracts.

I mean; I get unlimited calls and SMS's and 5 gig data per month for +- R2500 per month. I if cancel, why do I still have to pay for a servise I do not use? The handset is +- R500 per month. It leaves me with a R2000 per month that I am not using.

I want to have good credit score but how do I keep it like that if I cannot afford it?!

I know about the 75% and the T&C's and all that, but why should it applied to a contract payer which wants to cancel one of the contracts at Vodacom (Have 6 contracts with Vodacom)

Do I then need to cancel all my contracts with Vodacom before they try to help?

Probably just venting because I know that no reaction will be given. Just the standard copy paste from the T&C's and who to phone- which will also confirm the same said in the T&C's.

Regards,

Unhappy Customer

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4:57 am EDT

Vodacom damage item returned

I upgrade my Vodacom to a Mobile Broadband to use on my laptop on the 18/04/2015 at 11h49. I took it home and it just was not working. I phoned the Vodacom shop in Greenstone and was told by Mari the sales lady to bring it in to the Vodacom shop. First on arrival the technician took it and put in into his laptop and was down loading stuff ( or to me it looked like it) I he took about half an hour and said that the device is not picking up the Network. I asked him how it is possible if I just got it brand new. He told me it does happen and they need to send it back to Vodacom and they will decide if they going to repair or replace. I forgot the red booklets at home and had to bring it back to Vodacom to send it of. As this was public holiday I took it back on 21/04/2015. And they send it of to Vodacom. Sunday on the 17th of May I went into the shop to find out why have they not contacted me yet as they said it was going to be two weeks. The technician informed me that they are not repairing or replacing as I broke the sims card pins. SERIOUSLY no explanation only that. Well first I want to cancel this contract with Vodacom with immediate effect as I did return there item within one day and not even 30 days. The service and explanation is both crab as there technician worked with that dam thing and not me. So please assist me in getting this matter resolved with Vodacom

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4:24 am EDT

Vodacom non-disclosure of fees

When upgrades were concluded, no-one explained that I will pay a fee for both old- and new devices. Now that I queried my statement, I'm told that! I would not have upgraded if I knew I was going to pay for 2 devices. On a previous upgrade, I switched from a Blackberry to a Samsung but the BIS-charge of R68 was not stopped automatically, neither was I told to have it cancelled by myself and I paid it for several months before I noticed that it was still charged. I think that it is the same as stealing from consumers to not disclose this information. Another thing I need to know is: how legal is it to increase fees in the middle of contracts by sending a sms? But the same Supplier insist that the previous device must still be paid with the new device when upgrades take place at 22 months or whatever, they quick to send a sms for the upgrade!

Read full review of Vodacom and 35 comments
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Michelle``
, ZA
Apr 25, 2016 11:07 pm EDT

I have been cancelling my Vodacom Account since last year when my contract ended and I am still getting billed for the contract. I have been in contact with a customer support guy and he left me on the phone for extremely long time while retrieving my account. Worst Service I have ever received!

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s govender
, ZA
Apr 07, 2016 1:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My phone number was migrated from contract to prepaid. Now that its on prepaid, I purchased BIS on the 1st April 2016.
Since then I cant access my BIS on my handset, blackberry 9900.
I called in several times and the personnel cant seem to help with this problem and lodged a query to the support specialist on Monday the 4th (ref: 1-[protected]), I have up to now never heard from them regarding this matter.
I want this problem solved within 24 hours

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susan mouton
, ZA
Apr 18, 2015 7:12 pm EDT

If you go to the browser sexual images appear and it is not appropriate. I don't want to look at naked woman every time i want to browse the internet. Just shows you what there values are. It is unacceptable. And anybody has access to it.

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INDRANI GOUNDER
, ZA
Mar 16, 2015 6:46 am EDT

I have requested a copy of contract before upgrade on the 20 / 02 / 2015 & to date have received nothing. Just sms to say that is was requested from the document warehouse but how long does it take to get a simple copy of a contract this is very frustrating to say the least cos i need the copy urgently

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rudolph le roux
, ZA
Feb 05, 2015 3:01 am EST

Here in boksburg in cason road is shops charging R10 for vodacom sim cards and say its already rica some shops ask to pay R10 to ric the sim cards we no that rica is for free and sim cards does not cost R10 the shops is in cason road boksburg north next. To shoprite checkers

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liezlkie
, ZA
Sep 29, 2014 4:34 am EDT

I am using Vodacom for nearly ten years. I have 3 contracts and our signal was always poor, but now it's down the drain. I can never use my phones @home, and although I phone in everyday about my problem they never do anything to assist me. Waht else can I do?

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orifha
, ZA
Jun 03, 2014 4:39 am EDT

Dear Customer, please be advised our New Business Rule as from the 15 April 2014 Night owl will no longer be available to Smart packages, as well as Prepaid and Top up packages. Please accept our apologies for any inconvenience caused.
Kind regards, Vodacom Customer Care Aaishah Charles

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Theuns Koen
, GH
Dec 18, 2012 5:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

Please assist, Notify via tex message to contact VVM regarding a vodacom account. Working abroad one can not dail a 086/087 given number. I need to make arrangements but can not connect via cell or internet.

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Mr2damngood
, ZA
Jul 31, 2012 8:00 am EDT
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Vodacom agency at Rustenburg near waterfall mall on that side of Meltz they are incompetent they have a bad customer service, the is nothing irritating than using ur own money to make people do their own job.the forms are being misplaced. So that results in one thing being done more than once which is unacceptable

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Louis van Wyk
, ZA
Feb 27, 2012 9:07 am EST
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I have transfured R700 to vodacom pay as you go ...on no [protected] and after several calls complaints ext . they want me to go and buy a voucher to solve their INTERNAL FAULT?

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D
2:08 pm EDT

Vodacom repair

I had booked in my Sony Xperia L (C2105) for repair on the 10th of April 2015 at the CelluCiti vodacom store in Clearwater.
My phone did not want to read the sim card and it was contentiously freezing on all applications.
I had received a call today advising me the phone is back from repair and that i should collect.
I get to the store and the consultant Charl advised me the unit has been swapped out for a New device.
I noticed the model number was different but the consultant insisted that the model is the same and just the imei number has been changed.
I took the model number down an search the internet only to find out that the model was indeed different from the phone i had originally booked in.
The Sony C2105 i booked in for repair was a 8 megapixel camera phone and the device that i received was the Sony Xperia E which is a 5 megapixel phone.
I am certainly not happy with this phone as this is a downgrade for me.
I raised the issue same time with the store and only to be told by Charl that Vodacom has discontinued the Sony Xperia L and therefore given me the Sony Xperia E.
It is not my fault in the first place that my device cannot be repaired and therefore have to take a lower spec device.
Charl then advised me that it is out of his control and that i need to escalate this matter with Vodacare.
As being a loyal contract customer with Vodacom for many years i think i should be receiving good customer service and not be getting the run around.
I specifically bought this device on the basis of having a good quality camera phone, if i had wanted a 5 megapixel device i would not have bought the Sony Xperia C2105.
Please understand i am not being difficult or demanding as a client, all im simply asking for is give me a replacement C2105 if not a device that has the similar specs but must have the same 8 megapixel camera.
If you look at the time frame i had to wait for the device i think i have been more than patient.
The turnaround time that my device is in for currently is more than a month with no even loan phone issued to me.I was asked by the repair centre to return the device so they can have this resolved and swoped out for a different make and model and still no joy as i am still awaitng ETA on a swop out device as per Vodacom Repair centre.
the service from Vodacom is extremely poor.

Kind regards
Denver

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7:55 am EDT

Vodacom unlimited internet

On May 2, I purchased an internet modem from Vodacom Moshi and paid 50, 000 Tsh - 25, 000 Tsh for modem and 25, 000 Tsh for unlimited monthly internet access. Just a week later, my credit was all used up. I wanted to know how and why and on Sunday, I called Customer Service. Someone called me back and I was given two telephone numbers of Moshi Vodacom to discuss the matter. I assume the Customer Service, is in Dar es Salaam. Anyhow, on Monday morning I called Moshi and the following is my conversation with the person from Moshi. To me, it is clear that this person checked the information and that must be why initially, he said if I was in Moshi, the problem will be solved. I am not in Moshi (I am in Dodoma) but to me, that shouldn't make any difference whatsoever. I really would like to get an answer to how I finished the unlimited service in one week and also, if unlimited is 20, 000 Tsh, why did the guy charge me 25, 000 Tsh. Thank you!

My correspondence with Vodacom Moshi [protected] and [protected])

Me: My vodacome internet number is [protected], my name is Nina Tesfamariam. I bought a modem from your office on May 2nd for 25, 000 Tsh and unlimited bundle for 25, 000 Tsh. After just one week of usage, I found out that I do not have any credit on the unlimited bundle. Can you pls explain how it is possible to use up unlimited in one week? Thank you!
All responses from Vodacome were from [protected]

Vodacom: Did you change airtime into bandle first?

Me: The person who sold it to me in your office said he had put bundles. I did not purchase airtime myself.

Vodacome: What I know unlimited izs 20000. If you paid 25000 tsh for a modem that means it was for a modem but if you paid 50000tsh from there we can ask the other money where it is. Maybe he or she failed to change airtime into bundle.

Me: I gave the guy 50, 000 tsh.

Vodacome: Where are you now?

Me: I am in Dodoma

Vodacom: you bought at vodashop moshi?

Me: Yes

Vodacom: Maybe if you come back from Dodoma we can easily solve the problem. Sory for that madam

Me: I will not be back in Moshi. If you tell me how you propose to solve it, I can send someone.

Vodacom: Lets m e see then I wil let you know what to do.

Me: Thank you! I will wait for your response.

Vodacom: Ok

Me: Any progress? (11:47 am)

Vodacom: Still working on it

Me: I need to hear from you today. This is a simple matter that requires an honest and reliable answer. Thank you! (at 4 pm)

Vodacom: I tried to ask on ur matter but ifound no cleary answer since you are not there but I wish you could be in moshi that could be simple for me to solve ur problem coz I asked the one who is responsible in selling modem, he said he don remember better if you send some in our office so that we can solve easiy the problem. Again im very sory coz of delaying to inform you. thanx.

Me: I am not in moshi and that should not make any difference. I am sure your system shows that I bought the modem in your office. Even Dar Vodacom found it in the system. What other information do you require? This is not an appropriate response. All you have to do ask the man what he did with the 25, 000 tsh. He should be able to tell you.

Vodacom: I said again im not the one who is dealing with the data system on the issues of modem. Better enough you went up to Vodacom head office, then there could be easy for them to answer ur problem.

Me: someone will have to give me an answer

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6:44 am EDT

Vodacom bad repair work

On Saturday the 2nd of May 2015. I returned my iPhone 64GB Silver for a warranty repair as I have bought on the 19th of March 2015. I received a loan phone without internet access and could not import my contacts. I was so relieved when they sent me an sms to fetch my phone on the 6th of May 2015, I was also very impressed by the quick response in rectifying the issue.

My phone touch function is malfunctioning,

Upon receiving the phone I had to do the whole setup from scratch of my phone.
so they just cleaned up the software and installed the latest iOS again.

Not even 24 hours of receiving the phone it does the same thing. Now I have to take my phone back to them to do the same thing again. On the repair note of the phone there was no notes to state the repair work they have done.

I am so disappointed, and regret not buying this phone straight from I-Stores

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HennieManson
, ZA
May 11, 2011 12:13 pm EDT

On 10/05/2011 I received an SMS that my cell number has been Rica'd. I did some investigations and found that indeed, my number has been Rica'd with my ID number.
I want to know:
Who did it? Customer care was unable to assist.
Who gave them permission?
Where did they get my ID number and other details?
I view this as identity fraud and want an explanation before I take it further

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Hoorlic
, US
Feb 08, 2011 7:25 pm EST

I have logged a complaint regarding these MMS's on here about a week and a half ago. I did receive a reply from vodacom that gave me a ref no: EC-ZULN-2IVBU. The message also stated that someone would contact me shortly to sort out the problem. I haven't heard anything from them yet, and I'm still receiving the News4U mss's. Can someone please contact me to sort this out.

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cass84
, US
Feb 08, 2011 6:04 am EST

I purchased a Blackberry handset for cash price only to discover that the phone was used before. I fond messages on the phone dated to 1 year before i bought the phone wat is more frustrating is that the scroll button is now not working and it has only been 2days since i paid cash for this product.i emailed the Vodashop but no reply seems as if once they have you money thats that.Should i not be entitled to get a brand new phone ?

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Mrakken
, US
Feb 05, 2011 3:16 pm EST

Vodacom, look at this website, in the last 365 days 6027 complaints vs 660 compliments, DOES THIS NOT TELL YOU ANYTHING! Your 3G internet connectivity is an absolute joke! You lock customers into signing 2 year contracts, don't deliver on your service and when one chooses to opt out, is expected to pay for the remaining duration of the contract. You guys are the biggest shysters on the planet, just remember what comes around goes around.

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maxui
, ZA
Jan 24, 2011 7:58 am EST
Verified customer This comment was posted by a verified customer. Learn more

Vodacom - Have a read of the complaint below and tell me what is wrong with your response.

You lot don't bother to read the complaints - it looks like you have a canned response to any complaints.

Its a joke
http://hellopeter.com/vodacom-complaint-[515322]

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gordons
, ZA
Oct 26, 2010 11:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i applied for iPhone 4 on 15 Oct 2010. I was told that the application is approved and I will receive my phone within the next 8 to 9 days. I rec the port form, completed and immediately emailed it back to Eddie Vosloo. Today is the 25th October and still no answer. I've been trying to call them the whole day, No answer.

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Kenjaki
, US
Sep 27, 2010 11:55 am EDT

As with numerous other complainants, I too applied online for a phone plus contract with the stated undertaking from Vodacom to contact me within 48 hours. Five days later, I'm still waiting. Have also spent 25 minutes on hold to call centre, finally aborting call. Why does Vodacom bother advertising for customers when they clearly don't have the capacity or motivation to respond to them?

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Luccij
, US
Sep 27, 2010 11:44 am EDT

This is not actually a complaint but none of Vodacom sales people seem to be able to help me solve my problem. On one of my contract numbers, which is used by my wife, there are time when you dial the number that there is a knid of interference and your phone connects to the number but it does not connect to the other number. The noise just continues and my wife does not even get a missed call or message.

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St.tousse
, US
Sep 23, 2010 8:16 am EDT

I had good 3G signal 2 days ago. Suddenly all I could get was weak GRPS. The call centre insists that it is my computer and nothing to do with the actual Vodacom signal. For 2 days now I cannot get 3G at all, having had relatively consistent service until now. How come its my computer? I am ready to throw this vodacom 3G card into the dustbin and get MTN. My partner has MTN and has no problem with signal.

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Emkille
, US
Sep 22, 2010 9:47 am EDT

I applied online for a contract. After a week I received an e-mail saying that my application was successful. Since then (2 weeks later), I have sent e-mails requesting that a consultant contact me so that the contract can be finalised but to no avail. I have tried phoning their customer lines but you are kept on hold for so long that eventually you just hang up. Once I held on for 35 minutes listening to the same prerecorded messages.

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6:12 am EDT

Vodacom cancellation of contract

After numerous problems with Vodacom and extremely terrible service, I decided to cancel my Vodacom data contract. The date of cancellation was the 30th of April. On the 29th of April I had just under 1GB of data left and decided to use it the following day. When I tried to access the internet the following day I was unable to do so. At 09:00 I received an sms advising me that the data bundle had been deactivated. I phoned the call centre and after numerous attempts and being put on hold for ages, I was informed by Moss, that I would not receive a refund and that I would just have to accept it, because there was nothing that they could do about it.

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i feel for you.
tucson, US
May 02, 2015 11:54 am EDT

I had a weekly rental car 🚗 agreement and cancelled it one day early, next day at 12:01 i try to drive it but couldn't .
Why not ?!?

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M
4:46 am EDT

Vodacom upgrade without consent or knowledge

Account Number I0538745-7
Cellular Number [protected]
Invoice Number B823201287

I have received my Vodacom account today which informs me that I owe R 787.50 (airtime I haven't used and a handset installment where I have not received the handset) my normal monthly account is R 158.50. I contacted Vodacom (082 111) and was told that my contract has been upgraded on the 09 March 2015. I then explained that I did not nor have not upgraded the contract, I was then transferred to the UPGRADE Department who told me that I upgraded in March to which I responded I did not. I was then asked to hold while they contacted the Witbank Vodashop (which was closed) I was then asked to contact the Vodashop and to make out an affidavit to state that I did not upgrade my contract.

Again I do not understand as to why I must expend time and money providing documentation when the fault lies between your Main Office and your branch. As discussed I will not be sending through the documentation unless Vodacom provides me with an undertaking to cover my expenses.

Again Points to consider:

Upgrade was done on the 9 March 2015 in Witbank - at that time i was on my yearly holiday (5 March - 15 March) in St Michael's on the South Coast.
You would have needed a physical presence in the Vodacom Branch - Not possible due to the above information
You would have needed my physical Identity document - Not possible due to the above information
You would have needed my signature on the Upgrade Forms - Not possible because I did not sign anything and as per above information.
You would have needed a payment for the Admin Fee - Not possible due to above information, also the only transactions on my bank statements around that time are on the 9 March for the monthly debit order and 2 transactions for purchase of airtime for my prepaid numbers which was done through FNB banking.

To date the Customer Care / Fraud Department will not act without an Affidavit and copy of Identity Document, due to the problem being internally generated between Head office and Branch the solution should be rectified between Head office and Branch.

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2:01 am EDT

Vodacom incorrect advertising whereby customer must pay.

Towards the end of MArch 2015, I took out a contract at Vodacom office in Ladysmith, Natal. The brochure stated: Sony Xperia Z3 Smartphone + Sony SmartBAnd Talk SWR50. We received the phone with SWR30. When I queried this, I was told that there was a mistake in the Brochure. I have tried to call the Vodacom Customer service and have been told that they will transfer me to the complaints line but then i get cutoff. So are we saying that a company can advertise one thing that i as a customer has signed for and expected but do not deliver on the promise that they make as a supplier.

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4:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom excessively high unexplainable billing

Vodacom has billed me R2, 841.33 for data usage that took 3 seconds according to their invoice, then another one for R1, 213.38 for data usage of 08:48:14, then another one of R1, 624.22 for 14:03:00. I want to know how can a 3 second activity cost me R2, 841.33 yet one for 14 hours costs me R1, 624.22. I queried and nobody cared to listen. After many attempts to resolve this with Vodacom and not getting any joy, I wrote a letter dated 26 March 2015 to complain and ask for explanation. In that letter, I specifically instructed Vodacom not to go ahead with a deduction of R5, 882.83 from my bank account in April as I was told that was the amount owing by one of the call center agents. To my horror, my account was debited with R7, 908.00 on 16th April 2015. To this day, my phone remains suspended even though an unjustifiable amount of money was taken from my bank account. PLEASE HELP! I am attaching the letter I sent to Vodacom for reference. Thanks. Portia

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Noks_D
, ZA
Jun 04, 2015 9:05 am EDT

I am in the same situation, please let me know if you have had any response. It really is ridiculous

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4:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom insurance fraud

I have had an Insurance claim under-paid due to a Vodacom consultant not following through with insurance upgrade. Over 15 months later, Vodacom hasn't resolved the matter. Instead they are blaming me for the issue. The same issue has repeated itself this month, however, this time I gave the instructions in writing and on the very documents that they made me sign.
No Vodacom Customer Care is referring the blame to Cellsure who is referring the blame to the Vodacom Store who is not responding.
EIther way, all the departments are fathered by Vodacom.
Vodacom and all its departments are asking me to pay ridiculous amounts in order to get what is due to me. My attorney is struggling to get a straight response from them. They each referring the matter to other departmens and frustrating me and costing me legal fees.

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6:14 am EDT

Vodacom disgusted service

I purchased a brand new Blackberry Q10 handset in October 2013. Ever since the first 6 months of the purchase, I have been booking in my phone to Vodacom Repairs which escalated the repairs to Vodacom Advanced Repair Centre. I had mentioned to them on numerous occasions that if the device is being booked in all the time for the same issue from brand new that surely it must mean that it is hardware related and not software related as they kept advising me. Eventually on the 16th of March 2015 my phone was booked in whereby Vodacom replaced my handset now advising me that it was a hardware issue. I have since been given 2 refurbished phones from them and both were sent back as it was faulty. I am yet to receive a reply from them and I do not have a device to use on the contract I am currently paying for! this the kind of service we must settle for? I am totally disgusted with this service!

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Vodacom contacts

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

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