Vodacom / cancellation of contract not affected

Johannesburg, South Africa
Contact information:

I bought a contract phone from Vodacom 2 years ago, the contract came to an end on june 26, a month prior to this date, I phoned the Vodacom call centre to terminate the contract as it was coming to an end. My request was not effected and since then I have been trying to speak with the cancellation department, however according to them I failed the security test and could not be assisted. This security test consists of 4 to 5 questions. There is no way I could have failed those questions, I believe this is a scheme that they have put in place to drag issues and not assist customers with their complaints.

Jul 14, 2016

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